1.
Data driven business decisions
Lisa Enckell
Hyper Island, Sep 11, 2017

2.
Business decisions
🤔

3.
What is “business decisions”?

4.
Business decisions =
your strategy and tactics

5.
What’s often driving business decisions?

6.
What’s often driving business decisions?
HiPPO
Highest paid person’s opinion
Competitors
We follow what our competitors are doing
Short-term goals
We take short cuts that are costly in the long run

7.
What should be driving
business decisions?

8.
What should be driving business decisions?

9.
What should be driving business decisions?
Big, unpredictable events
When something major happens in the world, we may need to act on it
User data and insights
How past, current and future users are behaving
The vision
Founder’s or leaders long-term vision of the organization
👉 👈

10.
Build your
your strategy and tactics
based on customer and market data

11.
How do we make
data driven business decisions?
🤔

12.
1. Track the right things
What actually drives the business Vanity metrics that makes us look good
(temporarily)

13.
2. Make data available for everyone
Dashboards with KPIs and trends Tools that allow teams to dig deeper

14.
3. Create an agile and open organization and culture
Celebrate both successes and learnings
share learnings and insights across teams
Let every decision be guided by data
Dare to test and try new things
as long as they can be measured

15.
Data driven strategy

16.
Case: Wrapp – pivot
From social gifting To rewards and loyalty

17.
Data driven tactics

18.
Case: Youple – messages

19.
Case: VAssist – optimization

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Data as a core business

21.
Case: Clue

22.
The big picture

23.
The role of data is changing
Support function
“IT”
Core
“Tech”
Support function
Reports
Core
Machine learning

24.
Levels of data driven decision-making
Reporting
we can act on past customer data
Automating
we use data to automate user experiences and communications
Predicting
we build algorithms to predict future patterns based on large amounts of data

25.
Thank you!
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Lisa Enckell, @enckelli, approach.world