Agile Practitioners Feedback to improve teams
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A 15 minute fast presentation for the London Agile Practitioners meetup group introducing the concept of feedback, 360 feedback - charted over time, "Helps and Hinders feedback questions" and word clouds.
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Agile Practitioners Feedback to improve teams
- 1. Feedback to improve teams Agile Practitioners / 20 May 2015
- 2. Rob Brown / robb@energizedwork.com ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 3. What is feedback? "...'feedback' exists between two parts when each affects the other.." (WR Ashby, "An introduction to cybernetics" 1956) A B ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 4. Feedback causes/results in self- regulating systems Where there is cause-effect you have a system! Self-regulating systems are all around us e.g. • Riding a bicycle • Running a tap to fill a glass, • Toilet flushing, showers, • Driving, and driving in traffic Can you suggest others? • Groups of people and self-organising teams ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 5. Feedback for people systems? Based on the Johari Window: http://en.wikipedia.org/wiki/Johari_window ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 6. Is feedback useful? Consistency, transparency … trust! Trust enables rapid great changes within people: alignment and agility ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 7. For me “this” all started with “I” Real 360 degree feedback from 2 peers and 1 manager every 3 months from 2002. THE most agile company I have ever work for. Over 120 people working together in near-perfect alignment. - And then there was Grace Soft skills training with another company I worked for in 2007. We learned and practiced how to ask for feedback - What do I do that helps you [with your job]? - What do I do that hinders you [from doing your job]? ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 8. Human feedback is tricky! “The Ladder of Abstraction” - Peter Senge: ‘The Fifth Discipline’ We make up our minds too fast based on what we perceive as reality, when actually we’re seeing what we’ve evolved to see (hear, feel, taste etc) - “I’ll believe it when I see it” vs - “I’ll see it when I believe it” This is red pill/blue pill stuff - George Lakoff and Mark Johnson: “Metaphors we live by” ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 9. Non-Violent Communication - which we do not have time for today Here’s a template though, that is useful and semi self-explanatory: Fast track, combining with NVC • "I see ____. I am feeling ____ because I am needing ____. Would you be willing to ____?" Or • "I see ____. Are you feeling ____ because you are needing ____?" followed by "Would it meet your need if I ____?" Or • State your own feeling and need followed by a request http://www.wikihow.com/Practice-Nonviolent-Communication ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 10. Ambiguity, what to ignore, deeper trends - track changes over time I make word clouds ( http://www.wordle.net/create) to try make sense of it all ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com
- 11. More and more people start doing it (and benefitting) spontaneously! The language of the organisation changes! WHYas d Take-aways Self Practice asking “Helps & Hinders” from each of your “stakeholders” every month. Persist! Team Use retrospectives to collect feedback data as well. Persist! Time Record the data over time, look for trends - where’s the signal? Persist! Make transparent + NVC discuss! System Fix the system of your ‘self’ and your team to get the best results...but it may be a little uncomfortable initially! ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com Success
- 12. Thank you. ENERGIZED WORK / Metal Box Factory Unit 323 30 Great Guildford Street London SE1 0HS / www.energizedwork.com