14. Scoring 0-3: Mostly public sector organisations “ The organisation is so large that our piece is invisible until there is a catastrophe.” “ It could be much more important if the value and importance of human resources is recognised.”
21. Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
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23. Scoring 0-3: Mostly public sector organisations “ The organisation is so large that our piece is invisible until there is a catastrophe.” “ It could be much more important if the value and importance of human resources is recognised.”
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33. “ Everybody knows” - consulting and research “ Everyone has access to a skills database … across several hundred areas of technical & soft skill knowledge. Everyone in the firm has access to everyone's scores.” “ Nobody knows” - government & healthcare “ Most people know about the expertise in their local 'silo'. Not much cross-dept under-standing of broader expertise available. Also expertise is misunderstood to be associated with roles rather than with individuals.”
34. Ways of Improving Expertise Management (Respondents talked about how they could improve the way they managed expertise. Their responses were coded into common themes. Theme statements are scaled by frequency of occurrence in responses)
35. Participative research project: “ Using and leveraging expertise in organisations” http://usingexpertise.blogspot.com Organised by Patrick Lambe Straits Knowledge www.straitsknowledge.com and Matt Moore of Innotecture http://innotecture.wordpress.com N.B. Matt Moore in the UK in July Take our “Managing Expertise” Survey! http://tinyurl.com/expertisesurvey
