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GUNNAR PIPPEL/THINKSTOCK SPARKS Setting Off 
BY SHARON SHINN 
Innovative 
thinkers match 
creative solutions 
to existing 
needs. But how 
do business 
schools inspire 
innovative 
thinkers? Here, 
four business 
school educators 
who focus on 
innovation 
describe how 
they define it— 
and how they 
teach it in the 
classroom. 
26 November/December 2014 BizEd
BizEd November/December 2014 27 
An innovation creates value 
by providing a match 
between a need and a solu-tion. 
This definition might appear 
somewhat complicated, but I find it 
useful because it breaks innovation 
into three parts. 
First, it reminds us that innova-tion, 
unlike invention, goes beyond 
novelty. It must create value, either 
in a financial or altruistic form. 
Second, it points out that innova-tion 
must be customer-focused; 
a solution is useless unless it 
addresses somebody’s specific need. 
Third, it uses the word “match” 
to underscore innovation’s power-ful 
ability to recombine elements. 
Innovation can take an existing 
solution from one industry and 
deploy it to meet, or match, an 
existing need in another. 
Innovation plays a critical role 
in the field of business education. 
One reason is that we teach it as 
a subject to students who want to 
become entrepreneurs, help orga-nizations 
drive organic growth, or 
launch careers in tech companies. 
A second and more recent reason is 
that our industry is rapidly chang-ing, 
and we must innovate our own 
delivery systems if we’re going to 
serve our undergraduate, MBA, 
and executive students. 
The key driver for this change 
in education delivery is the emer-gence 
of massively open online 
courses. We have actively supported 
MOOCs at the Wharton School, 
and as of August, our four Whar-ton 
Business Foundation courses 
have attracted more than 1 million 
students. 
Anyone who doubts that 
MOOCs can be transformational 
in students’ lives should know the 
story of Ankit Khandelwal, a young 
man from India who dedicated two 
years of his life to taking MOOCs 
from Wharton, MIT, Yale, and 
other institutions. His goal was to 
use MOOCs to create a personal-ized 
program he calls “Envisioning 
the 21st-Century Global Manager,” 
as he was determined to provide 
himself with the skill set of such a 
leader. He found the online discus-sion 
forums particularly useful, he 
told me, because “studying with 
so many bright-minded individuals 
around the globe was very excit-ing.” 
He also said that MOOCs 
“helped me exceed my own expec-tations 
and reinvent myself by pro-viding 
quality education even when 
I was sitting more than 10,000 
miles away.” He discusses his edu-cational 
journey on his website at 
ankitkhandelwal.in/. 
Despite the benefits of MOOCs, 
administrators at some schools 
worry that free online courses will 
cannibalize their highly successful 
academic offerings. To allay that 
concern, I find that it’s helpful to 
return to the original definition 
of innovation as something that 
creates value by providing a match 
between a need and a solution. 
Our students have a need: They 
want to acquire business knowl-edge. 
While a business degree is 
one solution, a MOOC offers an 
alternative. Since a MOOC is free 
and does not require students to 
take time off from work, it also 
creates obvious value for par-ticipants. 
So if “feeding students 
knowledge in a lecture hall” were 
the only value that traditional 
schools provided, we would 
indeed be threatened. 
However, MBA students come 
to traditional business schools 
to fulfill an array of other needs. 
They want to establish credentials, 
join extracurricular activities, 
develop social networks, learn to 
manage their careers, and enjoy 
great learning experiences. When 
business schools focus on knowl-edge 
delivery alone, they risk 
dismissing those other critical stu-dent 
needs—and those needs offer 
many additional opportunities for 
innovation. 
Remember that recombination 
is one approach to innovation. 
The best way for business schools 
to go forward might be to care-fully 
explore how other industries 
have fulfilled individuals’ needs 
for credentialing, creating social 
networks, and developing their 
careers. It might be time to look 
outside the academic setting for 
true innovation. 
Go “Beyond Novelty” 
CHRISTIAN TERWIESCH 
Professor of Operations and 
Information Management 
Co-Director, Mack Institute 
of Innovation Management 
The Wharton School 
University of Pennsylvania 
in Philadelphia

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Go beyond "Novelty"

  • 1. GUNNAR PIPPEL/THINKSTOCK SPARKS Setting Off BY SHARON SHINN Innovative thinkers match creative solutions to existing needs. But how do business schools inspire innovative thinkers? Here, four business school educators who focus on innovation describe how they define it— and how they teach it in the classroom. 26 November/December 2014 BizEd
  • 2. BizEd November/December 2014 27 An innovation creates value by providing a match between a need and a solu-tion. This definition might appear somewhat complicated, but I find it useful because it breaks innovation into three parts. First, it reminds us that innova-tion, unlike invention, goes beyond novelty. It must create value, either in a financial or altruistic form. Second, it points out that innova-tion must be customer-focused; a solution is useless unless it addresses somebody’s specific need. Third, it uses the word “match” to underscore innovation’s power-ful ability to recombine elements. Innovation can take an existing solution from one industry and deploy it to meet, or match, an existing need in another. Innovation plays a critical role in the field of business education. One reason is that we teach it as a subject to students who want to become entrepreneurs, help orga-nizations drive organic growth, or launch careers in tech companies. A second and more recent reason is that our industry is rapidly chang-ing, and we must innovate our own delivery systems if we’re going to serve our undergraduate, MBA, and executive students. The key driver for this change in education delivery is the emer-gence of massively open online courses. We have actively supported MOOCs at the Wharton School, and as of August, our four Whar-ton Business Foundation courses have attracted more than 1 million students. Anyone who doubts that MOOCs can be transformational in students’ lives should know the story of Ankit Khandelwal, a young man from India who dedicated two years of his life to taking MOOCs from Wharton, MIT, Yale, and other institutions. His goal was to use MOOCs to create a personal-ized program he calls “Envisioning the 21st-Century Global Manager,” as he was determined to provide himself with the skill set of such a leader. He found the online discus-sion forums particularly useful, he told me, because “studying with so many bright-minded individuals around the globe was very excit-ing.” He also said that MOOCs “helped me exceed my own expec-tations and reinvent myself by pro-viding quality education even when I was sitting more than 10,000 miles away.” He discusses his edu-cational journey on his website at ankitkhandelwal.in/. Despite the benefits of MOOCs, administrators at some schools worry that free online courses will cannibalize their highly successful academic offerings. To allay that concern, I find that it’s helpful to return to the original definition of innovation as something that creates value by providing a match between a need and a solution. Our students have a need: They want to acquire business knowl-edge. While a business degree is one solution, a MOOC offers an alternative. Since a MOOC is free and does not require students to take time off from work, it also creates obvious value for par-ticipants. So if “feeding students knowledge in a lecture hall” were the only value that traditional schools provided, we would indeed be threatened. However, MBA students come to traditional business schools to fulfill an array of other needs. They want to establish credentials, join extracurricular activities, develop social networks, learn to manage their careers, and enjoy great learning experiences. When business schools focus on knowl-edge delivery alone, they risk dismissing those other critical stu-dent needs—and those needs offer many additional opportunities for innovation. Remember that recombination is one approach to innovation. The best way for business schools to go forward might be to care-fully explore how other industries have fulfilled individuals’ needs for credentialing, creating social networks, and developing their careers. It might be time to look outside the academic setting for true innovation. Go “Beyond Novelty” CHRISTIAN TERWIESCH Professor of Operations and Information Management Co-Director, Mack Institute of Innovation Management The Wharton School University of Pennsylvania in Philadelphia