GroupFinder
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Colleagues Ryan and Boyer give an overview of GroupFinder service and how it benefits studying students
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GroupFinder
- 1. GroupFinder A case study on building patron-centric technology services Joseph Ryan & Josh Boyer NCSU Libraries March 10, 2011
- 3. Outline 1. What is GroupFinder today? 2. How did we get here? 3. Have we been successful? 4. What did we learn?
- 4. 1. GroupFinder Today What GroupFinder does What GroupFinder looks like
- 18. 2. Development History Motivation: What do students seek in the library? Books, journals & other content Computers & other technology Services Rooms & they look for other students
- 19. 2. Development History Design Test Rinse & Repeat
- 26. 3. Assessment Usage Survey results What about offensive posts?
- 27. Typical Uses FLS 102 Exam Review Bio 116 Lab Presentation ISE 501 Group 1 Case Study Spanish Conversational Group
- 28. …and not so typical uses Team Endospore CSC302 Numerical Methods is really frustrating :( HISTORY GROUP MARBURY V MADISON YEAHH Just to pass with a C-
- 29. Usage Statistics Lifespan of GroupFinder (Nov 2009 – present): 1367 users 4089 total posts A recent, busy month (Nov 2010): 245 users 415 total posts 14 per day
- 30. Uses by User Nov 2009 - present 2.99 posts/user
- 31. Display by Time of Day Nov 2009 - present
- 32. Views by Source Nov 2009 - present
- 33. Survey Findings
- 34. Metadata Survey sent late in Fall 2010 semester to every person who had posted to GroupFinder during the semester (n=591) 13% response rate
- 35. Does GroupFinder help you meet up at the library? 46% “very useful” 46% “somewhat useful” 9% “not very useful”
- 36. Do you have to wait around for your group members less? 73% -- Yes
- 37. What can we do better? Let users schedule their own start times on main web form. Text message reminders. Awareness of all features. And of course: more group study rooms, better food, more seats, more power, etc.
- 38. And… GroupFinder vs Room Reservation system: one and the same?
- 39. 4. Lessons Learned Iterative, user-centered design process Exploring a problem space vs. solving a well understood problem Explore gaps between functions of library departments
- 40. Thanks! On the web: www.lib.ncsu.edu/groupfinder More info: www.lib.ncsu.edu/dli/projects/groupfinder Josh Boyer (josh_boyer@ncsu.edu) Joseph Ryan (josephdryan@gmail.com)
- 41. Watch Jay Dawkins suffer (soil mechanics exam cram) Coffee chat i tech team III PS310 Group 6 Unconventional Warfare Durham Academy visitors concrete canoe group Thermo II - MAE-302... You know the routine. Just to pass with a C- Milking it right. The physics way. A PHI A Phi 331 study group WakeNature SW 307 group project Psy 400 Sensation & Perception Final Study! CH 201 PY 208 Final ACC 200 PHI 340-Optional Final Study Group Pi Kappa Alpha Study Group Philosophy Study Group crim study group MIE 435 Group 1 Physics/Accounting HI 351 review Syme five Maple Syrup Appreciation Association Group Meeting Chem 201 Reid's ENG101 Presentation Practice Campbell, Tapp, Nienstedt, Gates 415 Gladys PHI 205/Heiner Lee's group BUS472: ITEC Team 3 Andrew Balamoun Calc 2 BIO 181 phi 340 optional final DU Study Group FLS 333 Chris and Jayni PS 201 & PS 320 Exam Review Session ACC 410 study group big tuna Equine Science Study Group BUS 478 GROUP Awissa Wabbitteam Narwal Saunders Study Group COM 257 Presentation Group Acc 200 Study Group: Candy, Melissa, Nancy Arabic 101 Finals Study Session calc2 study group MEDICAL MICROBIOLOGY Jacob R. Goldbas for Dr. Timothy Hinton's Political Philosophy Final MA 341H Group MA241 Study Mexican Study Time Dream Team
Editor's Notes
- November 2007 wireframe: library curated location list. Newest activities first. “Join me” functionality. Facebook features, like Add to Friends and profile pictures.
- October 2008: Prototype Facebook app. Shows activity by everyone and by your friends separately.
- July 2009: Redesign after focus group with students says Facebook is a no-go venue for productivity applications. Twitter style display, including post limit for future Twitter integration. Yellow activity is live preview of how post will be displayed. Note Hours information and Study Rooms info.
- September 2009: Beta version. Cork board design tried to create a familiar metaphor, recalls classic method of meeting up at many academic libraries. Live preview on pinkish post it. Although we loved it, testers did not like difficulty of scanning display when there were many posts. Hard to find a given location or activity description.
- October 2009: redesign, inspired by a whiteboard. Users liked good scannability of posts. Did not like “sketchy” style and were confused by background graphic. Still anonymous posting! Added authentication right after live in-situ user testing.
- As it appears today. Authenticated posts. Built into library web template.
- Launched Oct 26, 2009.
- Launched Oct 26, 2009.
- Students did not understand that GroupFinder was different from the room reservation system in many cases. Did not understand that you could create GroupFinder posts when you were meeting somewhere else other than in a reservable room.