Imogen Casebourne and Helen Bingham presented a session at 'Mobile learning: the real deal' detailing the findings from a research report undertaken into the potential benefits of mobile learning within the NHS. View the video of Imogen and Helen's presentation here - http://www.youtube.com/watch?v=Flem4bqdDbI
1. The evidence:
mobile learning in the NHS
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Imogen Casebourne, Epic and Helen Bingham,
Health Education Thames Valley and Health
Education Wessex
2. What did we want to know?
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10. Findings
74.8%
Findings: no queues
19.8% strongly agreed
30.8% agreed
22.0% slightly agreed
72.6% of the staff
respondents
appreciated the fact
that they would not
have to wait to access
a computer
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12. 74.8%
Findings: relevance
13.2% strongly agreed
33.0% agreed
33.0% slightly agreed
79.2% (of 91) staff
believed that a
mobile device for
learning would make
training more
relevant, as it could
take place in the work
setting where the
training is put into
practice
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14. 74.8%
Findings: found time
22% strongly agreed
33% agreed
18.7% slightly agreed
Of 91 practitioner
survey respondents,
73.7% would be likely
to use a mobile device
for learning during
‘dead time’, for
example when waiting
for a clinic to begin or
an emergency call
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19. 74.8%
When asked why they had chosen to access it from
home, users cited concerns about Wi-Fi coverage at
work
Working from home
“We did not have
Wi-Fi access at
that time in the
hospital.”
“We're not allowed
Wi-Fi or mobile
devices because
we are a secure
unit.”
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20. WiFi access by role
Unanswered
Don’t know
Never
Rarely
Access for
some time
each day
Sometimes,
depending
on location
All or most of
the time
Don’t know
Never
Rarely
Access for
some time
each day
Sometimes,
depending
on location
All or most of
the time
Survey respondents’ access to
Wi-Fi at work (staff)
Survey respondents’ access to
Wi-Fi at work (managers)
As shown below, managers were more
likely than staff to report regular Wi-Fi
access at work.
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30. @HEAcademy@epictalk
Download the pilot apps
#mRealDeal
Compatibility of Injectable Medicines (iTunes)
Compatibility of Injectable Medicines (Google
play)
Adult Drug Calculations (Google play)
Adult Drug Calculations (iTunes)
Health and Safety Awareness (iTunes)
Why did we commission the research?An evidence base for our work – we have many requests for apps – but limited resources, so development decisions need to be informed and strategicThe 2010 research provided invaluable pointers and snapshot of needs/preferences, barriers/challenges, device ownership etc at that time – but 2 years a long time in fast-moving arena so update required – same methodologies used to enable comparison
Intro text
We contacted over 250 NHS workers in a variety of roles and at varying levels of seniority and in different organisations. We also talked to technical staff about Wi-Fi provision and learning management systems. We created surveys, held focus groups, and carried out telephone interviews, as well as drawing on state of the art research.We set out to find out what mobile devices they had access to, how they were using technology to support learning, and what they wanted from future learning provision. We found that a surprisingly high proportion of staff already had access to suitable mobile devices, and were very open to using their own devices to learn via mobile technologies. With this in mind, we created a pilot app, and trialled it with a group of NHS workers. Then after a period of time, we conducted another study, to find out whether attitudes, access and mobile device ownership had changed over the intervening 18 months, and also to find out how the pilot apps had been received.
And this is what we found
This is an overview of who is most likely to have a smartphone or tablet, broken down by age-group.
When asked whether it was easy for them to access a computer, the younger respondents were less likely to say yes.
Of course, we also looked at roles – as people are less likely to have regular access to a PC in some roles. As you can see, this small sample suggests that ambulance workers may be ahead of the curve, but it’s actually a not big enough sample to make such a sweeping generalisation.
74.8% believed that a mobile device for learning would make it more convenient for them to undertake training, because they would not have to leave the workplace.[1] 83.3% of the 36 manager survey respondents shared this opinion. [1] 15.4% strongly agreed; 35.2% agreed and 24.2% slightly agreed.
72.6% of the staff respondents appreciated the fact that they would not have to wait to access a computer[2]. [2] 19.8% strongly agreed; 30.8% agreed and 22.0% slightly agreed.
77.8% of the 36 managers agreed[3]. [3] 19.4% strongly agreed; 41.7% agreed and 16.7% slightly agreed.
79.2% (of 91) staff believed that a mobile device for learning would make training more relevant, as it could take place in the work setting where the training is put into practice[4]. [4] 13.2% strongly agreed; 33.0% agreed and 33.0% slightly agreed.
77.8% of the 36 managers shared this view.[5][5] 19.4% strongly agreed; 41.7% agreed and 16.7% slightly agreed.
Another benefit which emerged was the good use of ‘dead time’: of 91 practitioner survey respondents, 73.7% would be likely to use a mobile device for learning during ‘dead time’, for example when waiting for a clinic to begin, or an emergency call[6]. [6] 22% strongly agreed; 33% agreed and 18.7% slightly agreed.
69.4% (of the 44 managers) agreed[7].[7] 19.4% strongly agreed; 36.1% agreed and 13.9% slightly agreed.
Of respondents to the survey of potential users of the Health and Safety assessment, nine (17%) had heard of it and 43 hadn’t heard of it (83%). Of the respondents who had heard of it, a further two reported that they weren’t sure where to find or download it [S-HS]. Only one respondent to the general survey had tried using any of the apps, and 48.8% reported that they were unaware of either of the two pilot medical apps (Compatibility of Injectable Medicines and Adult Drug Calculations) [SG-S] and [SG-M]
Of respondents to the general survey, again, many people weren’t aware of the pilot medical apps.
Once you have a learner journey with a map of touch points, you have a better idea of the messages you need to get across.For each person in your segment, you the craft your messages.
Overall evidence of strong support and growth potential for mobile as key part of learning offer for health care staff.....but how are we using/will we use the results to inform our practice?The report recommendations are usefully clustered under headings – deployment, design, publicity, technical – if you don’t read any other section of the report, do read this part!
And – bearing in mind NHS wifi limitations - provide a PC version....We have done this – and it is one of the advantages of using GoMo
Accepting that mobile learning will appeal to some but not all, provide it as an option e.g. H&S app an alternative to eLearning or classroomBlended learning long talked about but not something we are good at – classroom/eLearning/mLearning/clinsim/e-ref tools regarded as separate and developed in isolation – but more effective in blend – eg eLearning for theory, clinsim for practice, app for refresher
Recognised as area of weaknessRecommendations point to the need for clear branding, a strap line, wifi maps, etcFor neonatal drug calculations app we have a full comms plan, including focus groups with different groups (SMEs, learners, HEIs, students), early adopter champions, twitter, RSS feeds and promotional video
(not just unfeasibly good looking ones!)Have always tried to do this, but now in a more structured way – focus groups
...and bear in mind that whilst research respondents had good enthusiasm for mobile learning, appetite for quick ref and decision-support apps even higher. Our PMLD app is a ‘top tips’ reference resource, and our latest project is decision support for pre-operative tests
And finally (though more recommendations and ideas in report) Supportive IT and HR policies – BYOD and policies on use of mobiles at work, LMSs that support tracking, improved wifi, policies In our roles, we cannot directly influence Trust policies – but we can raise awareness of issues and solutions and upskill staff in Trusts -
Action learning set – each participant to develop and publish one app for use on both Apple and Blackberry Smartphone using GoMo 8 participants – two are speaking this afternoonMonthly webinars led by ImogenQuarterly action learning set meetingsPeer support
Action learning set – each participant to develop and publish one app for use on both Apple and Blackberry Smartphone using GoMo 8 participants – two are speaking this afternoonMonthly webinars led by ImogenQuarterly action learning set meetingsPeer support