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Eplexity Managed Service for Health Care using Private and Public Clouds
- 1. Summary Cloud & Managed Services for Health Care PREPARED FOR WILE E COYOTE Acme CORP
- 2. 2 • Key Initiatives & Direction • Cloud Strategy & Multi Cloud Capabilities Overview- Eplexity • HIPAA Considerations in Cloud • Managed Services Overview • Validation of current state, upgrade initiatives and workload mapping to future direction (As- IS- To- Be)—Acme/Eplexity • Budgetary Considerations Agenda
- 3. 3 Acme Key Initiatives • Define a Cloud Strategy and Managed Services for Acme • Modernize Computing platforms and increase Efficiency – Protect Acme from catastrophic failure caused by data center outages – Improve availability of critical healthcare systems through the use of Cloud technologies – Optimize and drive efficient use of WAN topologies connecting clinicians for a better IT Service experience – Align IT Services with the business to support anticipated company growth – Protect Acme brand and assets through improving end-user computing and overall security posture
- 4. Cloud strategy & multi cloud capabilities overview….
- 5. 5 Amazon EC2 Azure Eplexity Public Cloud Broker Google Scale Matrix Joyent Eplexity Global Data Center ReachPrivate Cloud Cloud Infrastructure Cloud Clients Software Defined WAN Revolutionary Software & Solutions Cloud Transformation Services Eplexity’s “Cloud Building Blocks” IT Data Center Managed Services Eplexity Cloud Onsite Managed Remote Infrastructure Eplexity multi-cloud strategy is transforming IT from an infrastructure-centric to a Global service-centric provider Eplexity Cloud Dedicated
- 6. 6 Eplexity Hosted Virtual Private Cloud Data Center Operations High Availability Support and Add-on Services • Tier III + • ISO 27001, ISO 9000 • SSAE 16 Type II SOC 1 • HIPAA, PCI and HITECH • Standard uptime SLA 100% • Physical & virtual infrastructure redundancy and VMware vMotion • Support 24x7x365 & Cloud Consulting • Application Modernization, Migration, and Integration • Infrastructure Managed Services Eplexity Security Services - Intrusion Detection & Incident & Compliance Management Templates and Licenses• SDN – Carrier Neutral – MPLS – MOE • Internet • Firewall & DMZ • SSD, HDD, Deep • NFS • Tiered Storage Options VMware Hypervisor Diag Now - Complete Application Service Monitoring Service Snap- Advanced Policy Management and Orchestration
- 7. 7 Provisioning Workflow – Eplexity Cloud Provision Kick-off Start 1-2 days Customer • If chosen order MPLS / MOE /SDN circuits (will extend provisioning timeline) Customer and Eplexity • Provisioning requirements review and discussion • Worksheet validation • Next steps and planning Network Setup 2-3 days Customer • Establish VPN/VLAN access • Configure DHCP/DNS • Provide SSL certs Eplexity • Establish VPN/VLAN configuration and access • Configure DHCP, DNS, VPN/VLAN Infrastructure Build 3-4 days Customer • Provide SSL certs • Configure AD • Add Eplexity user accounts Eplexity • Deploy storage configuration • Deploy dedicated virtual compute cloud cluster Configure Service 3-4 days Customer • Upload image—optional • Define user pools Eplexity • Installs SSL certs • Install image • Create desktops • Install/configure any optional services Final Setup/ Test 1-2 days Customer and Eplexity • Eplexity provides URL for access • Customer validates operation • Knowledge transfer Target completion is 10-15 business days post kick-off* • For informational purposes only. Durations are estimates only and exclude any customer wait time. Many factors may impact the duration of provisioning up or down. Target completion is 10-15 business days once provisioning kick-off is held. • Some optional services may impact timeline for part of our entire service
- 9. 9 Who is a Business Associate? Your Cloud Provider! • A third party that creates, receives, maintains or transmits protected health information (PHI) on behalf of a health care provider, clearinghouse or health plan. (covered entity)
- 10. 10 Meeting BAA Requirements – Key Areas Key Considerations – but not the only.. • Customers must encrypt ePHI in transit and at rest • Customers must use dedicated cloud servers for processing, storing or transmitting ePHI • Customers must record and retain activity related to use of and access to ePHI
- 12. 12 24/7 NOC Eplexity Eplexity Cloud and Client Support Center
- 13. 13 Managed Services – Support Team The following provides an overview of Eplexity’s support team structure by role or function. The Eplexity support team will be introduced as part of the onboarding process.
- 14. 14 Managed Services – Support Team Client Impact Engagement Target Availability High 15 Minutes 24/7/365 Medium 2 Hours Low 4 Hours 10x5 [7:30 AM – 5:30 PM EST], Monday – Friday, excluding standard U.S. holidays Next Next Business Day Contact Email Dedicated address provided by Eplexity Phone Dedicated phone number provided by Eplexity Eplexity Managed Services Benefits • Expert answers fast • Navigate the newest technology with confidence • Remove risks with reasonable cost • Extend quickly to engineering and eliminate “finger pointing” You require a solution provider that understands the rapidly changing landscape and serves as a steady backbone to your business, financial, operational and technical objectives. Eplexity provides our clients with up to 24/7/365 support. Eplexity Managed IT solutions include access to our top-tier Operations Center with full monitoring capabilities and an enthusiastic team that is local and understands your business. Services can be scheduled via our dedicated service delivery team in times of crisis or to help with scheduled requirements.
- 15. 15 The View from the NOC - Enterprise Visualizer Map your complex business process Measure your TRUE uptime
- 16. 16 Meeting HIPAA in Cloud and On-Prem
- 17. Beginning the journey to cloud & managed services…..
- 18. 19 Acme As-Is To-Be Transformation To-Be Landing Spots On-site Private Cloud Customizable managed compute POD being deployed globally for large customers. Off-Site Private Cloud (Eplexity Cloud Dedicated) Public Cloud Fully integrated with both solutions above As-Is Tool Based Workload Assessment Cloud Workshops Transition/Transformation Proven Methodology Focus on App Disposition Focus on BOTH long-term strategy as well as short- term wins Know your apps environment!!!!
- 19. 20 Budgetary Pricing for Support of Acme Initiatives Private Cloud and Managed Services Monthly Integration (Professional Services) End User Support (5 Devices Per User – MDM, Identity Mgmt.) $13,440 $18,800 Cloud Infrastructure and Backup $46,321 $15,000 Manage Services – Networking $2,380 $1,500 Manage Services – Operating Systems and Storage $12,565 $6,500 Managed Security Services $5,040 $2,500 Disaster Recovery 24 Hour RPO and 4 Hour RTO – Warm Standby $25,625 $0.00 Disaster Recovery 24 Hour RPO and 4 Hour RTO – Declaration $0.00 $51,000 Totals (Excludes Declaration DR Fee) – 36 Month Agreement Discounting $105,371/Monthly $95,300
- 20. 21 Cloud & MSP Solution Growth Model & Characteristic Description Monthly Unit Cost vCPU / vRAM $14.00 Backup Storage Per GB $0.005 Tiered Storage per GB $0.15 Performance Server $65.00 Performance Network $85.00 End-User Support $75.00 Cloud Growth Model Solution Characteristics • Provides IT Agility and Holistic Automation • Self-service provisioning • Visibility into service performance • OpEx utility based cost model • Provides seamless Extension to the Public Cloud Ecosystem • 24x7 Monitoring of Infrastructure • Proven mature Cloud reference architecture • HIPAA, PCI, and HITECT Compliant
- 21. Thank you Call to Action! - IF you have read this Presentation – This is an EasterEGG. Send us an email to greg.hanchin@eplexity.com and get a FREE $50 Amazon Gift Certificate for having a CLOUD Dialog. www.eplexity.com