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Mobile and SMS (Text Message)
Marketing
Eric Myers – Burgeon Communications
Smart Phones                                            Feature Phones
Media Capable

Rich Mobile Web Browsing (Web Apps)                          Phone incapable of running applications downlaoded to
Apps that can be downloaded to an run from a phone (games,
                                                             the device
contact management, etc.)                                    Basic Phone, messaging, contacts, and other features.
Runs a Full Operating System (like a computer)               Includes phones like:
Includes:                                                     Motorola Razr
 iPhone                                                       Nearly any phone that can be obtained with no charge from
 Android                                                      carriers

 Blackberry
Mobile media users account for 31% of EU5 mobile phone owners

                                Mobile Media Segments ! 1Q09 v. 1Q10
           100%
                                                                                   Just Voice
             80%                         36%                              32%

             60%
                                                                          30%      SMS (but not mobile media)
                                         29%
             40%

             20%                                                          38%      Mobile Media
                                         35%

               0%
                                         1Q09                            1Q10
Mobile Media = Connected Media (except SMS only) in MobiLens
                                                               Product: MobiLens
Mobile Content Useage (3 Month Period Ending Feb. 2010 vs. Nov. 2009)


                                             Share % Of Mobile Computing

                           November 2009            February 2010            Point Change
     Total Mobile
                               10,000%                 10,000%                   ––––
      Subscribers
 Sent Text Message to
                                62.1%                    64%                     1.9%
    Another Phone
    Used Browser                 27%                    29.4%                    2.4%

Used Downloaded Apps            25.7%                   27.5%                    1.8%

    Played Games                21.4%                   21.9%                    0.5%
   Accessed Social
                                15.1%                    18%                     2.9%
Networking Site or Blog
 Listened to Music on
                                11.8%                   13.1%                    1.3%
        Phone
Number of Global Users (Millions)
2,000
1,800
1,600
1,400
1,200
1,000                                                     Desktop
 800                                                      Mobile
 600
 400
 200
   0
        2007   2008   2009   2010   2011   2012   2013   2014   2015
Mobile Internet Trends
            35%

            30%

            25%
 % Market




            20%

            15%

            10%

            5%

            0%
                   Mar-09   Apr-09   May-09   Jun-09   Jul-09   Aug-09   Sep-09   Oct-09   Nov-09    Dec-09   Jan-10   Feb-10   Mar-10


                  Apps (except native games)             Mobile Browsing            Email           Social Networking           IM
Top Genres For Mobile Browsing
               Bank Accounts                           17%
                   Tech News                                 19%
               Financial news                                19%
            Movie Information                                 20%
                         Maps                                   21%
Photo / Video Sharing Service                                     22%
     Work Email via Browser                                        23%
          Entertainment News                                                 27%
            Sports Information                                                 28%
               IM via Browser                                                    29%
                         News                                                            35%
                      Weather                                                                  38%
            Social Networking                                                                        40%
  Personal Email via Browser                                                                                 45%
                       Search                                                                                      47%

                                 0%   5%   10%   15%     20%       25%         30%     35%     40%         45%      50%
                                                                % Browsers
Growth of Market Enablers
            50.0%
            45.0%                                                                                                                   45%
            40.0%
            35.0%
                     35%
            30.0%
 % Market




            25.0%
                                                                                                                                    24%
            20.0%                                                                                                                   20%
            15.0%   15%
            10.0%   11%
            5.0%
            0.0%
                    Mar-09   Apr-09   May-09   Jun-09   Jul-09   Aug-09   Sep-09   Oct-09   Nov-09   Dec-09   Jan-10   Feb-10   Mar-10

                                 Unlimited Data Plan Subscribers            3G Device Owners          Smartphone Owners
Smartphone Growth Has Clear Impact on Media Consumption


                       Service Penetration, US April 2010
                              Smartphone      Feature Phone

                                  15%
              Video
                        2%

                                                 37%
              Music
                             8%

                                                                      53%
   Social Networking
                              11%

                                                                                              78%
          Browsing
                                    19%

                                                                                                    84%
           App Use
                                        24%



                                                Product: MobiLens
                                                Data: Three month average ending April 2010
Mobile Audience Sizes by Phone Type, US
80,000

70,000

60,000

50,000

40,000
                                                                                           Feature Phone
30,000     50%         54%                                                                 Smartphone

20,000                             54%

10,000                                         55%
                                                                       66%
    0
         Browsing     App Use     Social      Music                  Video
                                Networking


                                             Product: MobiLens
                                             Data: Three month average ending April 2010
Mobile Marketing
 SMS
 QR Codes
 Mobile Websites
 Combination
 Location-Services
SMS Marketing: Key Points
 OPT-IN Marketing Only
  Your client has to both text the shortcode to your number (IE Text “Mr. KC Mortgage” to 626262) AND click
  the link that arrives a a response message to confirm subscription.
  Check out Ruxter.com (Ruxter Mobi) for an inexpensive and effective SMS marketing solution.
SMS Marketing: Best Practices
 Avoid excessive contact
  contact subscribers only when necessary, pertinent, and providing beneficial information for them
   (Good Check is to ask yourself: “Would I be angry if I was contacted X times per period by a company?”)
    If Yes, it’s probably a bad idea.

 Maintain Compliance:
  Double Opt-In Documentation (Provided by your SMS Marketing Provider)
   If you can’t prove they subscribed, you can’t mass SMS them legally.
Mobile Websites / Web Apps
 More Important than ever with Americans spending
 3+ hours on mobile web per day
 Important Content Guidelines (Regardless of Mobile
 Site Provider):
  Streamline your content – give me the down and dirty
  fast and bulleted
  Localize your content if possible – ensure that the
  mobile site provides LOCAL data surrounding your
  listing
Potential Customer Flow

 Customer Scans Sign QR Code            Customer Texts to Mobile Info #


                    Customer is Taken to Mobile Site



                   You Call New Customer and Land a
                                 Deal
Eric Myers
 Facebook       facebook.com/ericrmyers

  Twitter            @ericbobmyers

   Email      ericbobmyers@burgeoncomm.com

Phone / SMS           913.735.4168

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ReBarCamp KC Mobile Marketing Presentation

  • 1. Mobile and SMS (Text Message) Marketing Eric Myers – Burgeon Communications
  • 2. Smart Phones Feature Phones Media Capable Rich Mobile Web Browsing (Web Apps) Phone incapable of running applications downlaoded to Apps that can be downloaded to an run from a phone (games, the device contact management, etc.) Basic Phone, messaging, contacts, and other features. Runs a Full Operating System (like a computer) Includes phones like: Includes: Motorola Razr iPhone Nearly any phone that can be obtained with no charge from Android carriers Blackberry
  • 3. Mobile media users account for 31% of EU5 mobile phone owners Mobile Media Segments ! 1Q09 v. 1Q10 100% Just Voice 80% 36% 32% 60% 30% SMS (but not mobile media) 29% 40% 20% 38% Mobile Media 35% 0% 1Q09 1Q10 Mobile Media = Connected Media (except SMS only) in MobiLens Product: MobiLens
  • 4. Mobile Content Useage (3 Month Period Ending Feb. 2010 vs. Nov. 2009) Share % Of Mobile Computing November 2009 February 2010 Point Change Total Mobile 10,000% 10,000% –––– Subscribers Sent Text Message to 62.1% 64% 1.9% Another Phone Used Browser 27% 29.4% 2.4% Used Downloaded Apps 25.7% 27.5% 1.8% Played Games 21.4% 21.9% 0.5% Accessed Social 15.1% 18% 2.9% Networking Site or Blog Listened to Music on 11.8% 13.1% 1.3% Phone
  • 5. Number of Global Users (Millions) 2,000 1,800 1,600 1,400 1,200 1,000 Desktop 800 Mobile 600 400 200 0 2007 2008 2009 2010 2011 2012 2013 2014 2015
  • 6. Mobile Internet Trends 35% 30% 25% % Market 20% 15% 10% 5% 0% Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apps (except native games) Mobile Browsing Email Social Networking IM
  • 7. Top Genres For Mobile Browsing Bank Accounts 17% Tech News 19% Financial news 19% Movie Information 20% Maps 21% Photo / Video Sharing Service 22% Work Email via Browser 23% Entertainment News 27% Sports Information 28% IM via Browser 29% News 35% Weather 38% Social Networking 40% Personal Email via Browser 45% Search 47% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% % Browsers
  • 8. Growth of Market Enablers 50.0% 45.0% 45% 40.0% 35.0% 35% 30.0% % Market 25.0% 24% 20.0% 20% 15.0% 15% 10.0% 11% 5.0% 0.0% Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Unlimited Data Plan Subscribers 3G Device Owners Smartphone Owners
  • 9. Smartphone Growth Has Clear Impact on Media Consumption Service Penetration, US April 2010 Smartphone Feature Phone 15% Video 2% 37% Music 8% 53% Social Networking 11% 78% Browsing 19% 84% App Use 24% Product: MobiLens Data: Three month average ending April 2010
  • 10. Mobile Audience Sizes by Phone Type, US 80,000 70,000 60,000 50,000 40,000 Feature Phone 30,000 50% 54% Smartphone 20,000 54% 10,000 55% 66% 0 Browsing App Use Social Music Video Networking Product: MobiLens Data: Three month average ending April 2010
  • 11. Mobile Marketing SMS QR Codes Mobile Websites Combination Location-Services
  • 12. SMS Marketing: Key Points OPT-IN Marketing Only Your client has to both text the shortcode to your number (IE Text “Mr. KC Mortgage” to 626262) AND click the link that arrives a a response message to confirm subscription. Check out Ruxter.com (Ruxter Mobi) for an inexpensive and effective SMS marketing solution.
  • 13. SMS Marketing: Best Practices Avoid excessive contact contact subscribers only when necessary, pertinent, and providing beneficial information for them (Good Check is to ask yourself: “Would I be angry if I was contacted X times per period by a company?”) If Yes, it’s probably a bad idea. Maintain Compliance: Double Opt-In Documentation (Provided by your SMS Marketing Provider) If you can’t prove they subscribed, you can’t mass SMS them legally.
  • 14. Mobile Websites / Web Apps More Important than ever with Americans spending 3+ hours on mobile web per day Important Content Guidelines (Regardless of Mobile Site Provider): Streamline your content – give me the down and dirty fast and bulleted Localize your content if possible – ensure that the mobile site provides LOCAL data surrounding your listing
  • 15. Potential Customer Flow Customer Scans Sign QR Code Customer Texts to Mobile Info # Customer is Taken to Mobile Site You Call New Customer and Land a Deal
  • 16. Eric Myers Facebook facebook.com/ericrmyers Twitter @ericbobmyers Email ericbobmyers@burgeoncomm.com Phone / SMS 913.735.4168

Editor's Notes