1. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
Comfori-RED-SOP seminar-ppt brochure-091012
1

2. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
WORKSHOP OVERVIEW
This Seminar/workshop focuses on providing a practical roadmap for real
estate, property development and construction professionals to share and be
updated on the application of industry best methodology to prepare the
company’s Standard Operating Procedure for the real estate and
construction sector. The workshop is structured around the increasing need
for Malaysian real estate developers, contractors and their professional staff
to embrace knowledge and project management processes within their
company to deliver their projects successfully in order to succeed in a highly
competitive environment. At the end of the workshop, participants will be
able to prepare and compile their Standard Operating Procedure
successfully covering project initiation to project completion.
Comfori-RED-SOP seminar-ppt brochure-091012
2

3. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
SPEAKER’S PROFILE
Eric CL Gan is an international speaker, trainer and consultant for the real estate industry. An Architect by
profession, he is the managing director of CONPEX International Group of companies that provides “one-
stop” solution for real estate investment and project management consultancy and training, covering
investment portfolio identification, investor matching, project management, property development,
construction management, quality management and knowledge management solutions such as RED-Monitor
and Project Site Tracker.
Eric holds a Bachelor degree in Architecture from the University of Singapore and a Quality Management
System Assessment Certificate from the University of Portsmouth, UK. He is a member of the Malaysian
Institute of Architects, a National Council member (2000-2010) of the International Real Estate Federation
Malaysian Chapter, a member of FIABCI Asia Pacific Regional Secretariat Taskforce Committee and a member
of the Malaysia Business Chamber, Vietnam. An industry veteran with over 30 years of experience, Eric had
worked as an Architect, Project Manager, Property Manager, Quality Management Systems Manager and
General Manager-Property for major corporations in Malaysia and Singapore such as PETRONAS (the National
Oil Corporation of Malaysia), the Housing and Development Board (HDB) of Singapore and Sunrise Bhd. He
specializes in real estate investment facilitation, project management, construction management, total quality
management and had undertaken numerous multi-million dollar property development projects in Singapore,
Malaysia, Vietnam and Africa.
He was appointed the Special International Investment Consultant and Advisor to the Board Chairman of a
township development company in Vietnam. Eric is also an appointed Construction Industry Development
Board Malaysia (CIDB) accredited trainer for construction project management and had conducted numerous
seminar programs in Malaysia, Vietnam and Thailand. Eric is also the ISO9000 Consultant to some key
property development companies in Malaysia.
3

4. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
Registration starts at 8.30am; Workshop commences at 9:00am and concludes at 5.00pm with the arrangement
of two coffee breaks at 10.30 am and 3.30pm and lunch at 12.30pm. Workshop materials, lunch and
refreshment will be provided.
DAY 1
MODULE 1: INTRODUCTION: ORGANISING AND PLANNING THE PROPERTY DEVELOPMENT /
CONSTRUCTION PROJECT
•Introduction to Project Management
•Identifying the project stakeholders
•Identifying the project objectives/ targets
•Identifying the Project Life-cycle
•Establishing an effective Organization structure
MODULE 2: IDENTIFYING THE PROPERTY DEVELOPMENT KNOWLEDGE (K) BLOCKS
•Identifying the knowledge blocks within the property and construction industry
•Converting tacit knowledge to explicit knowledge
•Compiling the knowledge blocks to a project management manual covering the project life-
cycle
•Creating the Standard Operating Procedure (SOP) Framework
Comfori-RED-SOP seminar-ppt brochure-091012
4

5. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
DAY 1
MODULE 3: CREATING THE SOP FOR K- MODULE 4: CREATING THE SOP FOR K-BLOCK 2:
BLOCK 1: [Design Management] covering;
Project Initiation, Feasibility & Budget] •Consultants Appointment
covering; •Design Brief
•Organization Chart •Concept / Design Review
•Land acquisition •Value Engineering
•Site Visit/ Technical Data Requirements •Best development option
•Site Investigation Assessment •Final concept plan
•Feasibility Study •Agreed design brief
•Cash Flow Projection •Zoning/Master Layout plan
•Budget Cost Code/ Cost Plan •Client/sponsor/management approval
•Budget Summary •Schematic / Planning submission plans
•Project/ Product Brief •Planning submission to Local Authority
•Project Fact Sheet •Detail Building Plans for Building Submission
•Master development program/schedule •Building Plans Review.
•Architectural models and Brochures
•Client/Consultant Meeting Agenda
5

6. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
DAY 1 DAY 2
MODULE 5: CREATING THE SOP FOR K-BLOCK 3: MODULE 6: CREATING THE SOP FOR K-
[Statutory Approvals] covering; BLOCK 4:
•Land conversion approvals [Marketing & Sales] covering;
•Sub-division / Land Amalgamation approvals •Market research
•Environmental approval •Marketing Concept
•Planning approvals / Development Order •Marketing & Sales Strategy
•Building Plan approvals •Preliminary Pricing
•Developers’ License •Sales Kit
•Advertisement Permit approvals
•Advertising & Promotion campaigns
•Earthworks approvals
•Structural plans submission •Final Pricing
•Sub-structure /Foundation / Piling approvals •Soft Launch
•Works Inspection forms •Official Launch
•Authority Technical Departments’ clearances •Sales & Purchase Stage Claims
•Certificate of Completion & Compliance
Comfori-RED-SOP seminar-ppt brochure-091012
6

7. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
DAY 2
MODULE 7: CREATING THE SOP FOR MODULE 8: CREATING THE SOP FOR K-
K-BLOCK 5: BLOCK 6:
[Contract Documentation & Tender] [Cost Planning & Control] covering;
covering Tender Procedures for;
•Project Cost Control Unit set-up
•Soil Investigation Tender •Cost management software
•Earthworks tender •Approved baseline budget / cost plan
•Sub-structure / Piling Tender •Progress Claims
•Main Building Works Tender •Cost changes / variations
•M & E Tender •Cost / Budget Updates
•External Works Tender •Variation Order Procedures
•Nominated sub-contractors / •Variation Orders Update
suppliers packages •Final Account Procedures
7

8. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
DAY 2
MODULE 9: CREATING THE SOP FOR K- MODULE 10: CREATING THE SOP FOR K-BLOCK 8:
BLOCK 7: [Completion/ Handover] covering;
[Construction Management] covering;
•Handover procedures
•Site Organization Structure
•Operations & Maintenance Manual
•Site possession by contractor
•Dilapidation Survey
•Pre-Handover Construction Quality Audit
•Site Kick-off meeting •Certificate of Practical Completion
•Site Meeting Agenda •Technical Departments Clearances
•Contract Particulars •Certificate of Completion & Compliance
•Project Team Directory procedures
•Contractor's program/ schedule •Vacant Possession
•Contractor’s work performance
•Appointment of Property Management Companies
•Site Instructions
•Project Supervision and Monitoring
•Joint Management Body
•Quality Control/ Site inspection •Management Committee
procedures •Defect Liability Period
•Progress reports •Strata Tittle Application
•Crash program
•Contractor's Extension of Time
8

9. HOW TO PREPARE THE STANDARD OPERATING PROCEDURES (SOP) FOR PROPERTY
DEVELOPMENT & CONSTRUCTION PROJECTS
For course enquiries,
Contact: Ken Khoo
Email: ken.khoo@comfori.com
Tel:: +603-5621 3630 ext 228
Comfori Sdn. Bhd.
Malaysia
or
email to conpexs@gmail.com
Comfori-RED-SOP seminar-ppt brochure-091012
9