1. 5 Trends that Will Redefine
Human Capital
Steve Hardy
Vice-President, Multinational Marketing

2. Five Critical Trends for Today’s Business
Pressure
to be more
Strategic
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3. Trend #1 - Globalization
Expanding Global Workforce
 Nearly 40% of employees work
outside the home country
Pressure  Integrated human capital
to be more management is key*
– Compensation Planning,
Strategic Performance, Learning, Self
service, mobile are also highly
desired
* ADP Research Institute MNC Market Study 2011
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4. Trend #2 - Demographics
Evolving Workforce
Demographics
 Demographic
– 47% of all employees will have
Pressure been born after 1977 by 2013
to be more  Mobile*
Strategic – 70% of employees will be mobile
 Social**
– 52% of Executives now view
social networking as an effective
collaboration tool
* Frost and Sullivan, 2010
** SHRM Research Spotlight: Social Networking Websites and Staffing, August 2011
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5. Trend #3 - Integration
Need to Integrate and Simplify
 On average companies have to
manage over 8 HR and Payroll
systems and/or vendors*
Pressure
to be more  58% of HR staff time spent on
administrative tasks**
Strategic
 19% of time spent on feeding
data into multiple systems
* ADP MNC Market Study, May 2011
** ADP Research Institute Achieving Strategic HR
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6. Trend #4 - Compliance
Intensifying Compliance
Burden
 ~20K new pieces of legislation
worldwide affects employers
Pressure
to be more  Less time to implement state /
federal employment tax
Strategic regulations
– Days vs. months
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7. Trend #5 - Talent
Attracting / Growing and
Retaining People
 83% of CEOs list talent
management as their #1 priority*
Pressure
– Managing skills shortage
to be more
– Driving engagement and
Strategic productivity
– Retaining your people
 Managing the entire employee life
cycle is critical
* Price Waterhouse Coopers 14th Annual CEO Survey, June 2011
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8. Talent Management Drives Business Results
higher revenue lower voluntary
26% per employee 17% turnover
more capable of retaining lower turnover among
109% high performers 41% high-performers
more capable of less likely to have had
87% hiring the best 28% a major layoff in 2009
better at responding to
92% economic conditions
better at planning for
144% future talent needs

9. ADP Helps Make Human Capital More Manageable
Career and Individual
Development Performance
Recognition,
Merit , Pay Management
Engagement,
Bonus, Incentive
Goal Alignment
Programs
On-Boarding Learning
Career
Sourcing, Development
Screening,
Selection
End to End, Human Capital Lifecycle Management
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10. Complete End-to-End, Global Human Capital Management
Cloud based Software
Recruiting Learning Performance Compensation Succession
Reporting
Analytics
Mobile
Portal
HR System of Record
Time and Labor Management
Payroll
Processing Managed Comprehensive
Delivered as a Service
Seamless integration. Complete End to End Suite. Innovative Cloud Based Delivery
10

11. Our Track Record In Meeting the Challenges
Globalization Talent
 Serve ~7.5M employees outside US  Over 9,000 Talent clients
 Operate in 81 countries  More than 95M total job seekers
 Deep in country compliance expertise  Over 2M pay adjustments and
 Provide service and support in $125 billion in total comp managed
26 languages  More than 2M completed performance
reviews on file
Demographics Compliance
 Over 250K clients and 13M users  1,500+ associates interpret, manage
accessing ADP through the cloud legislative updates
 Single mobile solution available for  2,000+ tax agency relationships
16+ ADP services, available in 12  Last 12 months processed:
languages – ~1.5M liens
– ~810K unemployment claims
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12. Our Track Record
Total Cost of Ownership
(Per Employee per Year)*
15% 24%
 Increased Accuracy
 Improved HR Service
Delivery and Employee
$1,202 Satisfaction
$1,020 $910  Achieve Overall Cost
Advantages With HCM
Outsourcing
In-House In-House Outsourcing
Solution Multiple Common Common
Platforms Platform Platform
* HCM, Payroll, TLM
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13. ADP’s Global Reach Helps Address Different
Needs of the Business
Attract and retain talent
HR Maintain headcount / increase productivity
Increase employee engagement
Meet agility needs of the business
Technology Reduce number of systems, vendors
Optimize spend, return on investment
Reduce costs
Finance Balance capital, operating expense
Increase margins
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14. Summary
 Globalization and Shifting Demographics
Significant Business
1 Trends Impact HR
 Integration and Compliance
 Talent
Managing Talent  CEO’s #1 Priority
2 Becomes Critical  Measurable impact on business
 Integrated cloud-based HCM suite
ADP is Positioned To
 Lower total cost of ownership
3 Help Drive Your
 Measurable impact to business
Success
 One cohesive delivery and service model
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15. Thank you.
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