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CHI: evaluatie

#chikul12
Leuven, 14 February 2012




Erik Duval
http://erikduval.wordpress.com
@ErikDuval




                                 1
http://www.slideshare.net/erik.duval




2
Criteria for evaluation:
     what do you think?


• ...             • ...
criteria

• Usability
• Usefulness
• Meaning
• (aesthetic) Qualities

• Sociability
criteria

• Usability                • Learnability
• Usefulness               • Efficiency
• Meaning                  • Memorability
• (aesthetic) Qualities    • Accuracy

• Sociability              • Satisfaction
                             [Nielsen, 1993]
• formatief
 • tijdens het ontwikkelen
 • om te verbeteren
• summatief
 • op het einde
 • om te bewijzen dat “het (niet) werkt”
http://semanticstudios.com/publications/semantics/000029.php
Criteria
Criteria
• Time
Criteria
• Time
   • to learn the application
Criteria
• Time
   • to learn the application
   • to perform task
Criteria
• Time
   • to learn the application
   • to perform task
   • that users remember how and what
Criteria
• Time
   • to learn the application
   • to perform task
   • that users remember how and what
• Errors
Criteria
• Time
   • to learn the application
   • to perform task
   • that users remember how and what
• Errors
   • number
Criteria
• Time
   • to learn the application
   • to perform task
   • that users remember how and what
• Errors
   • number
   • kind
Criteria
• Time
   • to learn the application
   • to perform task
   • that users remember how and what
• Errors
   • number
   • kind
• Subjective feeling of satisfaction
Criteria
• Time
   • to learn the application
   • to perform task
   • that users remember how and what
• Errors
   • number
   • kind
• Subjective feeling of satisfaction

 Often a compromise - important to make explicit
methods

- questionnaire
- usability engineering
- by experts
- usage tracking
questionnaires




 http://hcibib.org/perlman/question.html
http://www.cc.gatech.edu/gvu/images/lab/usability-lab.jpg

                         Usability Lab
Usability engineering

•‘Think-aloud protocol‘
 •Video recording with annotation
 •Log, remarks, etc. for analysis
•‘Discount usability engineering’
•Comparative test of user interface
By experts
By experts
•in HCI or domain
By experts
•in HCI or domain
•very effective
By experts
•in HCI or domain
•very effective
•delicate relation with developers
By experts
•in HCI or domain
•very effective
•delicate relation with developers
•target
By experts
•in HCI or domain
•very effective
•delicate relation with developers
•target
   •identify problems
By experts
•in HCI or domain
•very effective
•delicate relation with developers
•target
   •identify problems
   •suggest solutions
By experts
•in HCI or domain
•very effective
•delicate relation with developers
•target
   •identify problems
   •suggest solutions
•through checklist of guidelines
User tracking


• “attention metadata”
• google analytics
Participants
• representative
 • computer experience, language, task,
    motivation, education, etc.
 • gender, age
• have to know they are not being evaluated
• relationship
 • colleagues, friends, family, ...
they are ... human beings
how many?

                    Text




 http://www.useit.com/alertbox/20000319.html




 http://www.useit.com/alertbox/20000319.html
• every test user finds fraction L of usability
  issues

• independent test users
     n users find fraction 1-(1-L)n

• L=31%      85% for n=5, 99% for n=15
  L=8%       35% for n=5
Factors that influence usability:
       what do you think?



•...              •...
Factoren: Cognitief
Factoren: Cognitief
•cognitive
Factoren: Cognitief
•cognitive
 •fatigue, boredom, stress, fear, ...
Factoren: Cognitief
•cognitive
 •fatigue, boredom, stress, fear, ...
•personality
Factoren: Cognitief
•cognitive
 •fatigue, boredom, stress, fear, ...
•personality
 •gender (‘abort’)
Factoren: Cognitief
•cognitive
 •fatigue, boredom, stress, fear, ...
•personality
 •gender (‘abort’)
•cultural
Factoren: Cognitief
•cognitive
 •fatigue, boredom, stress, fear, ...
•personality
 •gender (‘abort’)
•cultural
 •i18n
Trash can in Thailand
Trash can in Thailand
http://emurgency.eu/      http://www.role-project.eu/   http://www.stellarnet.eu/




          Questions?
                  http://erikduval.wordpress.com/
                             @ErikDuval


                       Thanks!        22

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CHI: evaluation

Editor's Notes

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