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How Do we Get Speed, Innovation & Engagement - A Leadership Journey

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Need: Fast flow from plans via actions towards innovative results
Challenge: The world is volatile, uncertain, complex and ambiguous (VUCA).
Solution: Alignment for autonomy, ie
* Create alignment on intent: WHAT & WHY
* Gives autonomy on HOW to act & decide within boundaries and in line with intent
* Give autonomy to adjust HOW in line with the intent
I describe three experiments that we have tried on individual, team and organizational level and the results from these experiments. Additionally, I give references to a number of other companies, large and small, who all work with alignment for autonomy. I also state the results we have achieved during 2010-2015 for value throughput, lead-time, quality and employee motivation.
Here's a write-up: https://medium.com/@erik_schon/how-do-we-get-speed-innovation-and-engagement-739a3aff4792

Publié dans : Direction et management
  • Here's a write-up of this presentation, a 12-minute read on Medium: https://medium.com/@erik_schon/how-do-we-get-speed-innovation-and-engagement-739a3aff4792
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  • @Erik Schön Good for you for stepping up and setting the example to show that change is possible, all it takes is a little commitment. Keep posting and keep spreading the word, change is here its how we approach it that matters for success.
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  • Hi Michael, Thanks for your comment. You give me energy to continue the journey!
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  • Hi Erik, Its great in theory as it really works. The company shed many roles like this (SM,KM,OPO), many people who did believe in these frames and methods were released. I can understand people being afraid of change even at LT level even today. Its about really embracing something that can help rather than fallback, or just pay it lip service from LT level all the way down and supporting people with these skills. I wish you well in your continued push for these approaches as its the right thing to do doing the thing right.
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How Do we Get Speed, Innovation & Engagement - A Leadership Journey

  1. 1. How do we get Speed, Innovation & Engagement? A Leadership Journey Lean Forum Visit to Ericsson October 20, 2016 @erik_schon
  2. 2. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 2 (26) PLANSACTIONS RESULTS Why can’t we plan better? Why wasn’t the plan followed? Why didn’t the plan work? Questions Stephen Bungay: “The Art of Action” (2010) @cyetain
  3. 3. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 3 (26) Erik Schön @erik_schon Co-creator of conditions where people, teams and organizations grow @ericsson SERVING ~300 people in cross-functional teams in Product Development Group Radio Base Stations Product Development Unit 2G & 3G Radio Access Development Unit Network Products Business Unit Network Products Ericsson in Stockholm, Sweden
  4. 4. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 4 (26) Ericsson 3G: Facts & Figures >40% Of all 3G traffic in Ericsson networks 10 R&D sites 1 800 people #1 Mobile 3G networks 100 Teams 265 networks Ericsson’s Vision: a #NetworkedSociety where every person and every industry is empowered to reach their full potential
  5. 5. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 5 (26) PLANSACTIONS RESULTS Why can’t we plan better? Why wasn’t the plan followed? Why didn’t the plan work? Answer VUCA
  6. 6. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 6 (26)
  7. 7. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 7 (26)
  8. 8. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 8 (26) Volatile Uncertain Complex Ambiguous We Live in a VUCA world … How do We survive & Thrive?
  9. 9. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 9 (26) PLANSACTIONS RESULTS Change the actions & decisions So, What if You don’t get what you wanted? Change the plans VUCA Create alignment on wanted results
  10. 10. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 10 (26)
  11. 11. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 11 (26) PLANSACTIONS RESULTS Create alignment on intent: WHAT & WHY How do you get speed? Give autonomy on HOW to act & decide within boundaries and in line with intent Give autonomy to adjust HOW in line with intent VUCA
  12. 12. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 12 (26) PLANSACTIONS RESULTS Create alignment on intent: WHAT & WHY We get Speed, innovation and engagement! Give autonomy on HOW to act & decide within boundaries and in line with intent Give autonomy to adjust HOW in line with intent VUCA
  13. 13. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 13 (26) › Autonomy, Mastery, Purpose motivates us [Pink], Autonomy = HOW, Purpose = WHAT & WHY › Making progress in meaningful work ignites joy, engagement and creativity [Amabile] Meaningful work = WHAT & WHY. Faster progress thanks tohigher speed → more joy & engagement! › Motivation - nonsense. All that people need to know is why their work is important. [Deming] = WHAT & WHY › When people truly understand WHAT & WHY and are given autonomy to figure out HOW, they will surprise you with their ingenuity in figuring out solutions [Bungay] = delivering value from ideas = innovations. › Making progress in meaningful work ignites joy, engagement and creativity. [Amabile] Meaningful work = WHAT & WHY. Creativity → ideas → value from ideas = Innovation › Avoiding searching for more information in order to make the perfect plan, potentially ending up in analysis paralysis, instead focus more on the WHAT& WHY › Avoiding specifying too many details in the plan, instead giving people, teams or organizations freedom within boundaries and in line with intent to figure out HOW › Avoiding too tight control, follow-up and reporting of metrics › Encouraging initiative: when you know WHAT&WHY, you can quickly figure out what to do when the situation changes without going up and down the chain of command asking for permission and directives [Bungay]
  14. 14. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 14 (26) High Alignment High Autonomy Build a bridge! We need to cross the river Figure out how! We need to cross the river to reach our destination Low Alignment Low Autonomy Hope someone is working on the river problem … ALIGNED AUTONOMY! Stephen Bungay: “The Art of Action” (2010) @henrikkniberg Intent What & Why Actions How
  15. 15. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 15 (26) Give autonomy on HOW to act & decide within boundaries and in line with intent Experiment: Improved Leadership Give autonomy to adjust HOW in line with intent VUCA Interactive seminars on alignment for autonomy Defining Agile/Lean line manager role: teaching, coaching, challenging Boundaries/Constraints: Ericsson Leadership Framework Coaching training, coaching networks, Community of Practice for Managers Create alignment on intent: WHAT & WHY
  16. 16. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 16 (26) Experiment result: Personal Growth As a person, I want to act in an environment, so that I can reach my full potential We TEACH, COACH and CHALLENGE Personal Growth As a person, I want to act in an environment, so that I can reach my full potential We develop ORGANIZATIONS Personal Growth As a person, I want to act in an environment, so that I can reach my full potential We develop TEAMS We develop INDIVIDUALS The Line Manager in Lean/Agile
  17. 17. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 17 (26) Give autonomy on HOW to act & decide within boundaries and in line with intent Experiment: Cross-functional teams Give autonomy to adjust HOW in line with intent VUCA High-performing teams to outlearn competition Learning Days, Communities of Practices, Extreme Programming practices, … Boundaries/Constraints: Start with Scrum or Kanban, use GIT, 30% learning Team retrospectives every sprint, … Create alignment on intent: WHAT & WHY
  18. 18. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 18 (26) FLEXIBILITY: Teams dare to go into new areas, products and technologies and get up to speed within 1-3 months! Experiment result Flexible, Confident and Innovative Teams
  19. 19. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 19 (26) Give autonomy on HOW to act & decide within boundaries and in line with intent Experiment: Strategy and Execution Give autonomy to adjust HOW in line with intent VUCA Dialogue around strategy with everyone in interactive workshops Quarterly Challenge Boundaries/Constraints: Impact whole organization, based on strategy & needs Quarterly strategy retrospectives with everyone Create alignment on intent: WHAT & WHY
  20. 20. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 20 (26) Every sprint deployed to live networks with added customer value and higher quality Experiment result Product Development Unit Quarterly Challenge
  21. 21. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 21 (26) Overall results 2010-2015 X4 1/2 X10 75% Employee motivation: 67 → 72% Faults at customers: 250 → 40 per month Feature lead-time: 100 → 36 weeks Value throughput: ~4
  22. 22. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 22 (26) Give autonomy on HOW to act & decide within boundaries and in line with intent How could you use this in your daily work? Create alignment on intent: WHAT & WHY Give autonomy to adjust HOW in line with intent Discuss in pairs for 2 minutes VUCA
  23. 23. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 23 (26) Spotify’s Engineering Culture – Part 1 L. David Marquet: "Greatness" Reinertsen & Associates: Decentralizing Control - How Aligned Initiative Overcomes Uncertainty Chet Richards: Amazing. We did it all by ourselves! (And so can you.)
  24. 24. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 24 (26) Too many organizations are trying to control the waves instead of learning how to surf. Mary Poppendieck paraphrasing Allen Ward
  25. 25. How Do We Get Speed, Innovation & Engagement - A Leadership Journey | @erik_schon | @ericsson | 2016-10-20 | Page 25 (26) Q&A

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