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Mobile Link Service 隨身寶服務 Presentation for ICT Awards 2008 17 October 2008
In 1996, an unexpected cold spell caused  more than 100 elderly citizens  living alone died at home.
Personal Emergency Link Service – 一線通平安鐘 Simple technology has provided a Reliable Solution. Remote 24 hour operation call centre Main Unit
[object Object],[object Object],[object Object],[object Object],12 years later….. together with our network of partners,
Aging Population ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Emerging Market Needs &  Lifestyle Changes Outdoor Safety  for a New Generation  of Senior & Very Senior Citizens  in Hong Kong More chronic &  degenerative diseases More living alone Less   relatives Childless More demented More   active Pursuit   of  more independence More educated More used to  mobile telecommunication Higher life expectancy More mobility Wealthy  Baby-boomers
Another Creative Solution … ,[object Object],Advanced Technology Affordable Cost     VS  +   Caring Services
Social Mission  of MLS ,[object Object],[object Object],[object Object],[object Object]
How MLS Works? A live demo
Project Overview Target  Customers People with  Special Needs Active seniors  aged > 60  Technical Partners Community Partners Charitable Partners
How MLS Works? Help me!!! Help me!!! 24-hour-operating Call Centre Voice communication, location tracking, Call Transfer Emergency SMS & Call Transmission Users’ Contact Persons Police Ambulance
Mobile Link Device Full-duplex voice communication Auto-answer Location  searching  & tracking Remote Volume Control RF Transmission Remote- Controlled Emergency Alarm One-touch Button Pull Pin
How simple technology can help? Messaging UI Digital map GSM Network Mobile Link Device Short range RF Integrated  mature and effective technologies for emergency assistance both indoor and outdoor positioning  24-hour-operating Call Centre Short Message Service (SMS) GSM Voice Mobile Positioning  Service (MPS)
Location Searching & Tracking
Service Impact Benefits to Citizens Outdoor Safety Active lifestyle in Old Age Reduce Welfare Burden Benefits to Community Sense of Belonging Promote Community Care Freedom to  caregivers &  elderly
[object Object],[object Object]
Other Reference Materials
CSL – Key Facts 1st mobile operator in HK certified by HK Q-Mark Service Scheme ‘ Service Industry Leader’ by HK Retail Management Association CSL was awarded as the “Caring Company for 5 Consecutive Years" by The Hong Kong Council of Social Service (2003-08) CSL & 1010 being awarded as Superbrand “ Hong Kong & Macau’s Merchant Integrity Award” for 4 consecutive years by Guangzhou Daily (2003 - 2007) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Best In Class” Award in Asia Pacific Customer Services Consortium’s CRM Call Centre Benchmarking
People with Special Needs >60,000 demented seniors in HK (10% of people aged 70 or above), of which >10,000 are living in community Source: HK Police No. of Missing People Demented Seniors
People with Chronic Diseases Source: Thematic Household Survey Report No.21,  Socio-demographic profile, health status and long-term care needs of older persons, October 2005 71% of old people in Hong Kong have been suffering  from chronic diseases. : 1.4% Liver Diseases :  8.5% Ear/Nose/Throat Diseases : 1.6% Senile Dementia :  9.0% Osteoporosis : 1.7% Cancer : 14.8% Heart Diseases : 2.3% Nephraigia : 17.1% High Cholesterol : 3.3% Fractures : 21.8% Eye Diseases : 4.6% Gastric Diseases : 22.1% Diabetes : 5.1% Apoplexy/Stroke : 34.6% Arthritis : 6.0% Asthma : 55.6% Hypertension

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Mobilelink present ICT Awards 10_08

  • 1. Mobile Link Service 隨身寶服務 Presentation for ICT Awards 2008 17 October 2008
  • 2. In 1996, an unexpected cold spell caused more than 100 elderly citizens living alone died at home.
  • 3. Personal Emergency Link Service – 一線通平安鐘 Simple technology has provided a Reliable Solution. Remote 24 hour operation call centre Main Unit
  • 4.
  • 5.
  • 6. Emerging Market Needs & Lifestyle Changes Outdoor Safety for a New Generation of Senior & Very Senior Citizens in Hong Kong More chronic & degenerative diseases More living alone Less relatives Childless More demented More active Pursuit of more independence More educated More used to mobile telecommunication Higher life expectancy More mobility Wealthy Baby-boomers
  • 7.
  • 8.
  • 9. How MLS Works? A live demo
  • 10. Project Overview Target Customers People with Special Needs Active seniors aged > 60 Technical Partners Community Partners Charitable Partners
  • 11. How MLS Works? Help me!!! Help me!!! 24-hour-operating Call Centre Voice communication, location tracking, Call Transfer Emergency SMS & Call Transmission Users’ Contact Persons Police Ambulance
  • 12. Mobile Link Device Full-duplex voice communication Auto-answer Location searching & tracking Remote Volume Control RF Transmission Remote- Controlled Emergency Alarm One-touch Button Pull Pin
  • 13. How simple technology can help? Messaging UI Digital map GSM Network Mobile Link Device Short range RF Integrated mature and effective technologies for emergency assistance both indoor and outdoor positioning 24-hour-operating Call Centre Short Message Service (SMS) GSM Voice Mobile Positioning Service (MPS)
  • 15. Service Impact Benefits to Citizens Outdoor Safety Active lifestyle in Old Age Reduce Welfare Burden Benefits to Community Sense of Belonging Promote Community Care Freedom to caregivers & elderly
  • 16.
  • 18.
  • 19. People with Special Needs >60,000 demented seniors in HK (10% of people aged 70 or above), of which >10,000 are living in community Source: HK Police No. of Missing People Demented Seniors
  • 20. People with Chronic Diseases Source: Thematic Household Survey Report No.21, Socio-demographic profile, health status and long-term care needs of older persons, October 2005 71% of old people in Hong Kong have been suffering from chronic diseases. : 1.4% Liver Diseases : 8.5% Ear/Nose/Throat Diseases : 1.6% Senile Dementia : 9.0% Osteoporosis : 1.7% Cancer : 14.8% Heart Diseases : 2.3% Nephraigia : 17.1% High Cholesterol : 3.3% Fractures : 21.8% Eye Diseases : 4.6% Gastric Diseases : 22.1% Diabetes : 5.1% Apoplexy/Stroke : 34.6% Arthritis : 6.0% Asthma : 55.6% Hypertension