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Elizabeth Glau, CMP
          www.basicsocialmediatraining.com
www.facebook.com/buildingblockssocialmedia
         www.linkedin.com/in/elizabethglau
            www.twitter.com/elizabethglau
 How are your customers finding your business
 or conference now?
    Repeat customers
    Word of mouth
    Newspaper advertising
    TV or Radio advertising
    Networking
    Direct mail




                    @elizabethglau
 How      do people prefer to buy in 2011?
    Word of mouth
    Personalized recommendation
    Internet research
        How effective is your Website design?
        Are you using Search Engine Optimization (SEO)?
        Do you monitor your analytics?
    Wisdom of crowds
    Communication with seller
    E-mail campaign or newsletter



                        @elizabethglau
 Where   is your target market?
 How is your audience likely to get engaged?
 Listen to stakeholders
    Customers
    Competition
    Peers
 Reach out to influencers
 Decide how much time / money you want to
  spend
 Set goals and track your results


                   @elizabethglau
 LinkedIn
    Professional networking
    Service providers
    Business development
 Facebook
    Professional networking
    Online presence
    Market research
 Twitter
 YouTube
 Google+
                    @elizabethglau
 Setup Google Alerts
 Add feeds to Google Reader
 Create feeds for Twitter
 Add feeds from LinkedIn Answers


7   minutes
    Check your feeds and share content
3   minutes
    Facebook wall, discussions, friends
                                           Via HubSpot

                     @elizabethglau
 Establish your professional profile
 Stay in touch with colleagues and friends
 Find experts and ideas
 Explore opportunities




                 @elizabethglau
 Experience
 Education
 Summary
 Recommendations
 Status   Updates




                     @elizabethglau
 Society  of Government Meeting Professionals
 BizBash—Event Planners Gather
 Event Peeps: For Live Event Industry
  Professionals
 Event Planners and Coordinators
 Event Planning & Event Management - the 1st
  Group for Event Professionals
 EXHIBITOR
 Hotel Contracting & Negotiations ~
  Intelligence & Strategies

                 @elizabethglau
 Related Companies
 Key Statistics
 Company Description
 Company Employees
 New Hires
 Recent Promotions and Changes
 Popular Profiles
 Service Provider Directory




                @elizabethglau
 LinkedInToday sources news from over
 100 million LinkedIn members to show you:
    The top articles shared on LinkedIn and Twitter
     by people in your network.
    Who shared the article and what they said about
     it.
    A homepage customized to your industry,
     network, and areas of interest.




                    @elizabethglau
 Personal  vs. Professional
 Privacy settings
 Powerful marketing tool
 Profile vs. Page
     Each individual may only have one profile
     You are required to have a profile to set up a
      page
     Friends (2-way) vs. Likers or Fans (1-way)




                      @elizabethglau
 Mirror your LinkedIn profile
 Make it professional
 Link to your company page
 Keep posts personal but non-offensive




                 @elizabethglau
 25   Likes to get a custom URL
    Ask your friends and family to like your page
    Don’t be afraid to invite everyone you know
    Advertise your page in all of your marketing
 Post informational content that your fans will
  appreciate
 Use the tagging feature in posts, photos and
  videos to draw them to the page




                     @elizabethglau
 Facebook Places
 Foursquare
 SCVNGR


 Socialcheck-ins
 Specials and coupons
 Word of mouth advertising




                @elizabethglau
 Be transparent and authentic
 Be conversational
 Respond to criticism immediately
 Thank profusely
 Blog posts: 500-700 words
 Facebook page: question, link, poll or other
  short engaging statement
 Facebook profile: personal news
 LinkedIn: professional news
 Twitter: 140 characters

                 @elizabethglau
 Quotes   from speakers
    Speakers’ twitter handles on website, program,
     powerpoint, mobile app
 Supporting  links to education
 Thoughts / analysis of topics
 Twitter Wall
 Socializing with other attendees
 Informal meetups (tweetups)
 Social media ambassadors / reporters
 Strategy

                    @elizabethglau
 Market  Research
 Facebook
 LinkedIn
 EventBrite
 Social Media Sharing
 Social Media Discounts




                 @elizabethglau
@elizabethglau
Elizabeth Glau, CMP
          www.basicsocialmediatraining.com
www.facebook.com/buildingblockssocialmedia
         www.linkedin.com/in/elizabethglau
            www.twitter.com/elizabethglau

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Social Media Expert Elizabeth Glau's Training Guide

  • 1. Elizabeth Glau, CMP www.basicsocialmediatraining.com www.facebook.com/buildingblockssocialmedia www.linkedin.com/in/elizabethglau www.twitter.com/elizabethglau
  • 2.  How are your customers finding your business or conference now?  Repeat customers  Word of mouth  Newspaper advertising  TV or Radio advertising  Networking  Direct mail @elizabethglau
  • 3.  How do people prefer to buy in 2011?  Word of mouth  Personalized recommendation  Internet research  How effective is your Website design?  Are you using Search Engine Optimization (SEO)?  Do you monitor your analytics?  Wisdom of crowds  Communication with seller  E-mail campaign or newsletter @elizabethglau
  • 4.  Where is your target market?  How is your audience likely to get engaged?  Listen to stakeholders  Customers  Competition  Peers  Reach out to influencers  Decide how much time / money you want to spend  Set goals and track your results @elizabethglau
  • 5.  LinkedIn  Professional networking  Service providers  Business development  Facebook  Professional networking  Online presence  Market research  Twitter  YouTube  Google+ @elizabethglau
  • 6.  Setup Google Alerts  Add feeds to Google Reader  Create feeds for Twitter  Add feeds from LinkedIn Answers 7 minutes  Check your feeds and share content 3 minutes  Facebook wall, discussions, friends Via HubSpot @elizabethglau
  • 7.  Establish your professional profile  Stay in touch with colleagues and friends  Find experts and ideas  Explore opportunities @elizabethglau
  • 8.  Experience  Education  Summary  Recommendations  Status Updates @elizabethglau
  • 9.  Society of Government Meeting Professionals  BizBash—Event Planners Gather  Event Peeps: For Live Event Industry Professionals  Event Planners and Coordinators  Event Planning & Event Management - the 1st Group for Event Professionals  EXHIBITOR  Hotel Contracting & Negotiations ~ Intelligence & Strategies @elizabethglau
  • 10.  Related Companies  Key Statistics  Company Description  Company Employees  New Hires  Recent Promotions and Changes  Popular Profiles  Service Provider Directory @elizabethglau
  • 11.  LinkedInToday sources news from over 100 million LinkedIn members to show you:  The top articles shared on LinkedIn and Twitter by people in your network.  Who shared the article and what they said about it.  A homepage customized to your industry, network, and areas of interest. @elizabethglau
  • 12.  Personal vs. Professional  Privacy settings  Powerful marketing tool  Profile vs. Page  Each individual may only have one profile  You are required to have a profile to set up a page  Friends (2-way) vs. Likers or Fans (1-way) @elizabethglau
  • 13.  Mirror your LinkedIn profile  Make it professional  Link to your company page  Keep posts personal but non-offensive @elizabethglau
  • 14.  25 Likes to get a custom URL  Ask your friends and family to like your page  Don’t be afraid to invite everyone you know  Advertise your page in all of your marketing  Post informational content that your fans will appreciate  Use the tagging feature in posts, photos and videos to draw them to the page @elizabethglau
  • 15.  Facebook Places  Foursquare  SCVNGR  Socialcheck-ins  Specials and coupons  Word of mouth advertising @elizabethglau
  • 16.  Be transparent and authentic  Be conversational  Respond to criticism immediately  Thank profusely  Blog posts: 500-700 words  Facebook page: question, link, poll or other short engaging statement  Facebook profile: personal news  LinkedIn: professional news  Twitter: 140 characters @elizabethglau
  • 17.  Quotes from speakers  Speakers’ twitter handles on website, program, powerpoint, mobile app  Supporting links to education  Thoughts / analysis of topics  Twitter Wall  Socializing with other attendees  Informal meetups (tweetups)  Social media ambassadors / reporters  Strategy @elizabethglau
  • 18.  Market Research  Facebook  LinkedIn  EventBrite  Social Media Sharing  Social Media Discounts @elizabethglau
  • 20. Elizabeth Glau, CMP www.basicsocialmediatraining.com www.facebook.com/buildingblockssocialmedia www.linkedin.com/in/elizabethglau www.twitter.com/elizabethglau

Notes de l'éditeur

  1. LinkedIn gives you the keys to controlling your online identity. Have you Googled yourself lately? You never know what may come up. LinkedIn profiles rise to the top of search results, letting you control the first impression people get when searching for you online.In today’s professional world, people change jobs and locations constantly. By connecting on LinkedIn, your address book will never go out of date. Your contacts update their profiles, keeping you current with their latest jobs, projects and contact info. You’ll stay in closer contact with great tools to communicate and collaborateSometimes your immediate circle can’t resolve a unique business challenge. Tools like Answers and Groups let you locate and interact with experts through trusted introductions. LinkedIn Search lets you explore the broader network by name, title, company, location, and other keywords that will help you find the knowledge you’re looking for.Whether you’re looking for a career opportunity, winning new clients or building your professional reputation, LinkedIn connects you to jobs, sales leads and ideal business partners. With our powerful search engine, company research tools and a jobs board that shows who you know at listed companies, LinkedIn is the place to turn for new opportunities.
  2. Your career history tells your story. Be sure to:Include both current position and past positionsDetail specific accomplishments in each Let typeahead find your company, so you can connect with past colleaguesInclude your education history on your profile to:Authenticate your area of expertiseHelp you join an alumni GroupBe discovered by other alums looking for talent by schoolSee how a good executive summary:Lets visitors identify your unique skillsetHelps your profile turn up in relevant search resultsIdentifies career goals you’d like to accomplishRecommendations on LinkedIn help you find new opportunities and:Reinforce your professional identity onlineAre easy to request from colleagues and clientsLet you choose which to show on your profileAdding these details lets other LinkedIn members:Click through to your company or personal websitesSee honors or awards that represent your accomplishmentsFind you in search results via keyword
  3. LinkedIn Groups allow you to: Quickly discover the most popular discussions in your professional groups.Have an active part in determining the top discussions by liking and commenting.Follow the most influential people in your groups by checking the Top Influencers board or clicking their profile image to see all their group activity.See both member-generated discussions and news in one setting.Easily browse previews of the last three comments in a discussion.Find interesting discussions by seeing who liked a discussion and how many people commented.
  4. Company profiles begin with a brief overview and are followed by two primary components: information about relevant people at the company on the left, and aggregated statistics about employees on the right.Ever wondered where a company’s employees worked before they joined or where they went after they left? Or which other companies they are most connected to? Related Companies finds trends in the work history of users and identifying connections between companies.Ever wondered what the top locations or most common schools that a company hires from are? Key Statistics is produced from the aggregated non-personally identifiable data of LinkedIn users who are currently employed by this company. This data only reflects estimates about the company’s employees and is not endorsed or provided by the company.A list of LinkedIn users in your network (up to 3 degrees of separation from you) who currently work at this company.These are Linkedin users who are highlighted because they may be actively in the news, referenced in blogs, participating in industry groups, and/or frequently the result of searches and other activities within the Linkedin network. Users who appear on this list have among the most profile views at their company.