How to add edit email support footers

How to add/edit your
email support footers
Category: Store Settings

Eshopbox Wiki for Store Owners

Welcome to Eshopbox Wiki
What will you learn here

▪ What is an email support footer

▪ How to add/edit your email support footers
▪ How to add an email support footer
▪ How to edit an email support footer

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1
What is an email support footer


What is an email support footer

▪ Email footer is additional help guide or info you want to share with your
customers to tell them how can they reach you if they have any issue
▪ It usually contains your mailing address, phone number, web site link,
query solution etc
▪ In Eshopbox, there is already a set default support footer on the basis of
your contact information. However, you can edit it also. You can also
choose to not to include any support footer in your email

E.g. Footer


2
How to add/edit your email
support footers


How to add/edit your email support footers
Step 1:

▪ Log in to your site admin panel with your log in id and password

▪ Under the ‘Manage’ tab select ‘notifications’

Manage tab


Step 2:

▪ Once you have selected ‘Notification’ you will be directed to the trigger
listing page

▪ Select the ‘notification settings’ button on the top right of the page

Active Tab Trigger listing page

Notification Settings


Step 3:

▪ Once you have selected ‘Notification’ you will be directed to the
notification setting page

▪ Make sure you are on the ‘Support Footers’ tab by clicking on it

Support footer


3
How to add an email support
footer


How to add an email support footer
Step 1:
▪ You will see a ‘Create a new custom support footer’ box
▪ In this box, type the content for the footer that you want to add
▪ Name your footer. So you can find it easily
▪ Click ‘Create’ to add the footer which can be used to in your email
notification triggers

Footer content

Set Footer as
default Footer name
Add
Footer

Tip: If you want to set this footer as your default, check the ‘set footer as
default’ button otherwise uncheck it

How to add an email support footer
Step 2:
▪ Your updated footer will now reflect on notification setting page

Your
footer

Set as default
footer

Tip: You can set any support footer as your default footer by clicking on
,,,, ‘make it default footer’

4
How to edit an email support
footer


How to edit an email support footer
Step 1:
▪ From your existing footer list, identify which support footer you want to
edit
▪ For example you want to edit footer 2, then click on the ‘edit’ link to
make changes according to your requirements

Footer 2 Edit option

Note: You cannot delete or edit the default footer set for site owners

How to edit an email support footer
Step 2:

▪ You will see a ‘edit your support footer’ pop up

▪ Make the changes accordingly and click on update to successfully save
your changes

Edit your support footer

Save your settings


Good to know

▪ A user cannot delete a email support footer which is the default footer for
your email notification triggers

▪ In order to delete a email support footer you have to set some other support
footer as the default footer for your email notification triggers


For More Support

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Ask a question : Find simple answers to complex questions through our
experts. For any further assistance, mail us at support@eshopbox.com


How to add edit email support footers

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