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Manager as Work System Designer: 13 14 Essential Questions   ,[object Object],[object Object],[object Object]
“ The biggest problem that most any company in the Western world faces is not its competitors, nor the Japanese. The biggest problems are self-inflicted, created right at home by management that are off course.”  W. Edwards Deming
P = f(p,e)
How does the work really work?
 
 
What information & tools to people need to do their work?
How can we build feedback into the work?
How do we know when a chunk of work is done?
What is the capacity of the team?
How long does it take us to know if we are off track?
What won’t we work on now?
How do structures affect people’s ability to accomplish their work?
 
What message does our reward system send?
What message do our policies and procedures send?
What happens when people bring unwelcome news?
How do  my  actions affect people and work?
What do I know that ain’t so ?
What do I know at home that I forget at work ?
You can read more about state of the art management at  www.estherderby.com . If you would like me to stay in touch with you (~monthly articles & announcements), give me your business card. @estherderby

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Manager as Work System Designer: 13 Essential Questions