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EU-OSHA Stakeholder Satisfaction Survey 2020

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EU-OSHA regularly carries out a stakeholders’ survey to obtain feedback on its work. Check out our main results and findings.

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EU-OSHA Stakeholder Satisfaction Survey 2020

  1. 1. icf.com J u l y 2 0 2 0 EU-OSHA Stakeholder Survey 2020 results and 2014-2020 trends Prepared by ICF for EU-OSHA
  2. 2. ICF proprietary and confidential. Do not copy, distribute, or disclose. come from 30% Italy, Spain and Portugal work at 33% enterprises or national public bodies work as 48% management or management support Most respondents
  3. 3. Across 2014 to 2020, consistently most respondents come from Italy, Spain and Portugal 2020 data. Base: 1,751 respondents
  4. 4. 17% 16% 15% 14% 13% 10% 5% 4% 4% 3% 3% 2% 2% 1% 1% 1% 1% Private company (large enterprise) National, regional or local public body Private company (SME) OSH Service Provider, e.g. consultant University/research or expert institute Other Trade Union (national) National, regional or local policy-making organisation EU Institution or body National, regional or local network, NGO/association Employers Association (national) EU-level network, NGO or association International public body Trade Union (European) Statutory Insurance Organisation Employers Association (European) Journalist/media organisation Most respondents work at enterprises or national public bodies Base: 1,751 respondents
  5. 5. Most respondents work as management or management support… Base: 1,751 respondents … and in relation to OSH, most function as OSH intermediaries 10%10% 31% 48% None of theseEmployee representativeEmployeeManagement or management support 20% 23% 28% 38% ResearcherNone of thesePolicy-makerWorkplace intermediary
  6. 6. ICF proprietary and confidential. Do not copy, distribute, or disclose. is overwhelming 89% across the different stakeholders 89% 91% 91% 86% Policy-maker Researcher Workplace intermediary None of the above increased between 2014 and 2016 and has since remained consistent 70% 88% 89% 89% 2014 2016 2018 2020 Satisfaction with EU-OSHA’s work… Base: 1,751 (2020), 1,728 (2018), 1,549 (2016).
  7. 7. ICF proprietary and confidential. Do not copy, distribute, or disclose. 89% EU-OSHA provides access to relevant research and knowledge on OSH 87% The work of EU-OSHA adds value to the work on OSH done by others 85% The work of EU-OSHA addresses the right priorities on OSH 83% EU-OSHA guides me to the knowledge I need on OSH 7 Attitudes towards EU-OSHA are positive across stakeholder groups Those who do not fit in a stakeholder group more often said they don’t know and less often said they agree 84% 84% 87% 81% 87% 90% 87% 84% 79% 85% 84% 82% 87% 92% 91% 87% Policy-maker Researcher OSH intermediary None of the above Base: 495 (policy-makers), 356 (researchers), 663 (workplace intermediaries), 401 (none of the above)
  8. 8. ICF proprietary and confidential. Do not copy, distribute, or disclose. 89% EU-OSHA provides access to relevant research and knowledge on OSH 87% The work of EU-OSHA adds value to the work on OSH done by others 86% EU-OSHA performs well as an organisation 85% The work of EU-OSHA addresses the right priorities on OSH 83% EU-OSHA guides me to the knowledge I need on OSH Focal points and members of the management board more often responded positively Focal point Management board Neither focal point nor management board Base: 126 (Focal point), 94 (Management board), 1544 (Neither) 94% 88% 84% 86% 85% 83% 83% 83% 95% 94% 88% 90% 91% 87%
  9. 9. ICF proprietary and confidential. Do not copy, distribute, or disclose. EU-OSHA provides access to relevant research-based knowledge on OSH The work of EU-OSHA adds value to the work on OSH done by others EU-OSHA performs well as an organisation The work of EU-OSHA addresses the right priorities on OSH EU-OSHA guides me to the knowledge I need on OSH Base: 1,751 (2020), 1,728 (2018), 1,549 (2016). No “don’t know” option in 2016 and 2018 87% 75% 86% 13% 8% 7% 2016 2018 2020 86% 89% 85% 14% 11% 7% 2016 2018 2020 84% 88% 87% 16% 12% 5% 2016 2018 2020 83% 84% 83% 17% 16% 12% 2016 2018 2020 86% 88% 89% 14% 12% 5% 2016 2018 2020 Perceptions over time are stable Agree Disagree The introduction of a “don’t know” option in 2020 reduced the proportion of respondents who disagree
  10. 10. ICF proprietary and confidential. Do not copy, distribute, or disclose. 94% Increased awareness about occupational safety and health risks 92% Increased awareness of solutions to occupational safety and health risks 90% Improved occupational safety and health in the workplace Respondents widely agree that EU-OSHA contributes to Base: 495 (policy-makers), 356 (researchers), 663 (workplace intermediaries), 401 (none of the above) 93% 96% 96% 92% 91% 92% 92% 91% 90% 89% 91% 88% Policy-maker Researcher OSH intermediary None of the above
  11. 11. ICF proprietary and confidential. Do not copy, distribute, or disclose. Increased awareness about occupational safety and health risks Increased awareness of solutions to occupational safety and health risks Improved occupational safety and health in the workplace The proportion of respondents who agree that EU OSHA contributes to increased with each survey year 81% 89% 90% 2016 2018 2020 85% 90% 92% 2016 2018 2020 90% 92% 94% 2016 2018 2020 Base: 1,751 (2020), 1,728 (2018), 1,549 (2016).
  12. 12. ICF proprietary and confidential. Do not copy, distribute, or disclose. Overall Policy-makers Researchers Workplace intermediary None of the above EU-OSHA’s work is used for… 64% 47% 40% 34% 24% 23% 10% 6% 6% 64% 51% 37% 39% 25% 43% 20% 3% 5% 56% 49% 76% 37% 26% 26% 9% 9% 3% 76% 45% 34% 32% 25% 17% 6% 4% 5% 54% 49% 29% 28% 23% 11% 6% 11% 9% 0% 20% 40% 60% 80% Address occupational safety and health issues at enterprise or workplace level Talked with others about it Further research Awareness raising purposes at European, national or enterprise level Guidance to information from other sources than EU-OSHA Policy-making at national, regional or local level Policy-making at European level Something else Did not use Base: 1,751 (overall), 495 (policy-makers), 356 (researchers), 663 (workplace intermediaries), 401 (none of the above)
  13. 13. ICF proprietary and confidential. Do not copy, distribute, or disclose. In the 2020, the proportion of respondents who used EU-OSHA’s work for a variety of reasons increased compared to 2018 Base: 1,751 (2020), 1,728 (2018). In 2018, policy-making at national-level did not refer to regional or local 58% 31% 29% 27% 15% 11% 5% 5% 7% 64% 47% 40% 34% 24% 23% 10% 6% 6% Address OSH issues at enterprise or workplace level Talked about it with others Further research Awareness raising purposes at European, national or enterprise level Guidance to information from other sources than EU-OSHA Policy-making at national, regional or local level Policy-making at European level Something else Did not use 2018 2020
  14. 14. ICF proprietary and confidential. Do not copy, distribute, or disclose. EU-OSHA’s activities
  15. 15. ICF proprietary and confidential. Do not copy, distribute, or disclose. 60% 73% 75% 76% 79% 84% 91% 93% Overall Policy-makers more familiar with the Healthy Workplaces Campaign on Dangerous substances Researchers more familiar with the OSHwiki, Micro and small enterprises, ESENER and the Emerging risks/foresight studies Workplace intermediary Somewhat less familiar with ESENER None of the above less familiar with all the different activities Familiarity with activities █ I know this activity well and/or have actively engaged with EU-OSHA's work related to it █ I have heard of this activity and know something about it Emerging risks/foresight studies on ICT/digitalisation Enterprise survey ESENER Micro and small enterprises Work-related diseases Costs and benefits of OSH OiRA OSHwiki Healthy Workplaces Campaign on Dangerous substances 63% 73% 75% 77% 80% 86% 91% 94% 73% 81% 81% 85% 84% 87% 91% 91% 56% 71% 74% 74% 80% 85% 92% 94% 51% 69% 72% 72% 74% 80% 90% 90% Base: 1,751 (overall)
  16. 16. ICF proprietary and confidential. Do not copy, distribute, or disclose. Between their first appearance in 2016 / 2018 versus 2020, respondent’s familiarity 59% 33% 26% 21% 39% 48% 59% 44% 33% 30% 58% 54% 42% 68%67% 46% 43% 30% 43% 36% 36% 36% Healthy Workplaces Campaigns Online interactive Risk Assessment tools (OiRA) OSHwiki Enterprise survey ESENER Costs and benefits of OSH Emerging risks/foresight studies on ICT/digitalisation Micro and small enterprises Work-related diseases increased decreased Base: 1,751 (2020), 1,728 (2018), 1,549 (2016). No “don’t know” option in 2016 and 2018 2018 2020 2018
  17. 17. ICF proprietary and confidential. Do not copy, distribute, or disclose.  ESENER proportionally often used for research and to inform decisions Emerging risks/ foresight studies Enterprise survey ESENER Micro and small enterprises Work-related diseases Costs and benefits of OSH Healthy Workplaces Campaign Address OSH issues at enterprise or workplace level 45% 36% 53% 57% 54% 52% Research purposes 29% 33% 29% 27% 27% 15% Awareness raising purposes 18% 24% 24% 22% 23% 29% Inform/influence policy decisions or priorities at the national, regional or local level 19% 22% 20% 15% 18% 16% Inform/influence policy decisions or priorities at the European level 7% 9% 5% 6% 7% 6% Did not use 14% 26% 18% 15% 17% 24%  Work-related diseases often used to address OSH issues at enterprise or workplace level  Healthy Workplaces Campaign often used for awareness raising Base: 1,751 (overall)
  18. 18. ICF proprietary and confidential. Do not copy, distribute, or disclose. 74% 72% 73% 74% 80% 74% 78% 73% Overall Policy-makers Researchers Workplace intermediary None of the above Satisfaction with activities Emerging risks/foresight studies on ICT/digitalisation Enterprise survey ESENER Micro and small enterprises Work-related diseases Costs and benefits of OSH OiRA OSHwiki Healthy Workplaces Campaign on Dangerous substances Base: 1,751 (overall), 495 (policy-makers), 356 (researchers), 663 (workplace intermediaries), 401 (none of the above) 82% 81% 80% 80% 80% 79% 78% 76% 84% 87% 82% 84% 80% 79% 78% 72% 86% 85% 88% 86% 78% 81% 76% 83% 84% 82% 78% 79% 78% 78% 79% 78%
  19. 19. ICF proprietary and confidential. Do not copy, distribute, or disclose. 83% 92% 17% 8% 2018 2020 84% 92% 16% 8% 2018 2020 83% 85% 90% 94% 17% 15% 10% 6% 2014 2016 2018 2020 85% 86% 93% 15% 14% 7% 2016 2018 2020 89% 94% 11% 6% 2018 2020 79% 89% 91% 94% 21% 11% 9% 6% 2014 2016 2018 2020 86% 95% 14% 5% 2018 2020 The proportion of respondents who are satisfied increased across activities Emerging risks/foresight studies on ICT/digitalisation Enterprise survey ESENER Micro and small enterprises Work- related diseases Costs and benefits of OSH OiRAOSHwiki Base: 1,751 (2020), 1,728 (2018), 1,549 (2016), 2,882 (2014). For 2014 and 2020 proportions, respondents who said “don’t know” have been excluded Satisfied Dissatisfied
  20. 20. ICF proprietary and confidential. Do not copy, distribute, or disclose. The respondents agree that EU-OSHA’s activities add value Overall Those who are more familiar with the activity more often agree it adds value I know this activity well and have been actively engaged with EU-OSHA's work related to it I know this activity quite well I have heard of this activity and know something about it 60% 77% 79% 81% 81% 82% 83% 85% 80% 94% 97% 95% 96% 94% 96% 92% 63% 87% 86% 84% 85% 89% 86% 84% 38% 54% 59% 68% 66% 64% 62% 55% Healthy Workplaces Campaign on Dangerous substances Work-related diseases Micro and small enterprises OiRA Costs and benefits of OSH Emerging risks/foresight studies on ICT/digitalisation Enterprise survey ESENER OSHwiki Base: 1,751 respondents
  21. 21. ICF proprietary and confidential. Do not copy, distribute, or disclose. Awareness raising
  22. 22. ICF proprietary and confidential. Do not copy, distribute, or disclose. Board Members and Focal points are satisfied with EU-OSHA’s awareness raising actions Overall satisfaction Relevance to national needs Relevance to different groups of intermediaries Satisfaction with practical support for awareness raising 91% 92% 89% 86% 87% 84% 89% 90% 89% 80% 81% 81% Board Member Focal Point Overall Base: 207 (overall), Base: 126 (Focal point), 94 (Management board)
  23. 23. ICF proprietary and confidential. Do not copy, distribute, or disclose. For further information contact: Elbereth.Puts@icf.com Richard.Smith@icf.com 23

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