Why do some companies flourish while others wither away? I have been looking and some of the most effective companies in the world and these are 7 habits and patterns I have seen over and over again.

1. The Seven Habits of
Highly Effective Organisations
Erwin van der Koogh
Principal Consultant
evanderkoogh

3. What has Agile
achieved?

4. No seriously..

5. Maybe we fixed IT departments…
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6. But have we fixed organisations?
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10. So have we fixed organisations?
Image © Nicola https://www.flickr.com/photos/15216811@N06/
Not always..

11. So what is a highly
effective
organisation?

12. One that is prepared for the
realities of the 21st century
Image © John Shepherd https://www.flickr.com/photos/johnrobertshepherd

13. Massive
Uncertainty,
Unpredictability &
Complexity
Image © Will Ockenden

14. Complicated
Complex

15. “An environment where cause and effect
are only obvious in hindsight, with
unpredictable, emergent outcomes.”
Complex Environment:

16. From Scaling Efficiency
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17. To Scalable Learning

18. Our current organisations

19. Anti-fragile

21. “The only competitive
advantage left in the 21st
century is adaptability.”

22. - William Gibson
The future is already here.
It is just not very evenly
distributed

23. 7 Habits

24. People

25. 1Trust People

26. Do you get to decide…
Where you work?

27. Do you get to decide…
When you work?

28. Do you get to decide…
How you work?

29. Do you get to decide…
With whom you work?

30. Do you get to decide…
On what you work?

31. Do you…
Have a Company Credit Card?

32. ?Why not?!

33. Valve Software
One of the most profitable businesses/employee

35. Morning Star

36. Recommended Reading

37. 1 Trust People

38. 2Tolerate Embrace Failure

39. I have not failed.
I have just found 10,000
ways that won’t work
Thomas Edison
Image © https://www.flickr.com/photos/besz/

40. I've missed more than 9000 shots
in my career. I've lost almost 300
games. 26 times, I've been trusted
to take the game winning shot
and missed. I've failed over and
over and over again in my life. And
that is why I succeed.
Michael Jordan
By Diegoestefano97 (Own work) [CC BY-SA 3.0]

41. Anyone who has never made
a mistake has never tried
something new
Albert Einstein

42. Failure Cake @ Spotify

44. Recommended Reading

45. 1 Trust People
2 Embrace Failure

46. The Organisation

47. 3Be Brutally Honest
with yourself

48. First Digital Camera
Invented by Eastman Kodak
In 1975

49. VS.

50. VS.
Mail DVDs Streaming

51. VS.
Mail DVDs Streaming

52. Consumers value the simplicity
Netflix has always offered and we
respect that. There is a difference
between moving quickly — which
Netflix has done very well for
years — and moving too fast,
which is what we did in this case.
Reed Hastings

53. &

54. Recommended Reading

55. 1 Trust People
2 Embrace Failure
3 Be Brutally Honest

56. 4Allow Autonomy
At All Levels

60. The tactical result of an
engagement forms the base for
new strategic decisions because
victory or defeat in a battle changes
the situation to such a degree
that no human acumen is able to
see beyond the first battle.
Helmuth Moltke the Elder

61. “A military doctrine where commanders
give subordinate leaders a clearly
defined goal instead of a detailed order.”
Auftragstaktik (Mission Command):

62. Alignment)&)Autonomy)
Alignment
False dichotomy!
Do what
I say!
Autonomy
Do
whatever
Source: Stephan Bungay. Image © Hendrik Kniberg
X

63. Alignment)enables)Autonomy)
High
Alignment
High Autonomy
Build a
bridge!
Micromanaging
organization
Indifferent
culture
Entrepreneurial
organization
Chaotic
culture
Authoritative
organization
Conformist
culture
Innovative
organization
Collaborative
culture
We need to
cross the river
Figure out how!
We need to
cross the river
Low
Alignment
Low Autonomy
Hope someone is
working on the
river problem…
Source: Stephan Bungay. Image © Hendrik Kniberg

65. Svenska Handelsbanken is
one of the best
banks in the world

66. Svenska Handelsbanken is
one of the most efficient
banks in the world

67. Svenska Handelsbanken is
one of the most profitable
banks in the world

68. Svenska Handelsbanken has
the most loyal customers of
the banks in the world

69. But..

70. Svenska Handelsbanken has no
budgets

71. Svenska Handelsbanken has no
sales targets

72. Svenska Handelsbanken has no
bonuses

73. Svenska Handelsbanken has no
matrix structure

74. Svenska Handelsbanken has
only 3 levels of management

75. Jan Wallander - Former CEO of Svenska Handelsbanken
“The branch is the bank”

76. Recommended Reading

77. 1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4 Create Autonomy at all Levels

78. 5Think Big, Stay Small

79. In 1989 Kodak had a market cap of $30B
with 150,000 employees

80. When Instagram was sold
for $1B it had 11 employees

81. When WhatsApp was sold
for $19B it had 55 employees

82. W.L. Gore & Associates

85. Recommended Reading

86. 1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4 Create Autonomy at all Levels
5 Think Big, Stay small

87. What you do

88. 6Simplify All the Things

89. Simple Rules
Complex Behaviour
Expense policy at Statoil

91. Consumers Professionals
Desktop iMac Power Mac
Laptop iBook PowerBook

92. 8000+ Nurses
800+ Teams
45 Admin
1 Manager (CEO)

93. Recommended Reading

94. 1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4 Create Autonomy at all Levels
5 Think Big, Stay small
6 Simplify all the Things

95. 7Relentless Customer Focus

96. Audience Participation
Q: What are typical customers of Facebook?
A: Advertisers
Q: What does that make us?
A: The Product

99. Recommended Reading

100. 1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4 Create Autonomy at all Levels
5 Think Big, Stay small
6 Simplify all the Things
7 Relentless Customer Focus

101. All Together Now

102. The 21st Century Organisation is..

103. A Decentralised
Network of
Autonomous,
Cross-Functional,
Self-organising Teams
Focused on the Customer

104. Wait a minute…!

105. Cross-Functional…

106. Self-Organising…

107. Teams…

108. Focus on Customer…?

109. We are all experts
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110. You have a choice
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111. Scale Agile Process in IT
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112. Or join us & bring management
thinking into the 21st
Century

113. Books: http://21stcenturymba.com/7habits
Slides: http://bit.ly/7OrgHabits
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