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The Seven Habits of
Highly Effective Organisations
Erwin van der Koogh
Principal Consultant
evanderkoogh
What has Agile
achieved?
No seriously..
Maybe we fixed IT departments…
Image © Trammell Hudson https://www.flickr.com/photos/osr/
But have we fixed organisations?
Image © Nicola https://www.flickr.com/photos/15216811@N06/
So have we fixed organisations?
Image © Nicola https://www.flickr.com/photos/15216811@N06/
Not always..
So what is a highly
effective
organisation?
One that is prepared for the
realities of the 21st century
Image © John Shepherd https://www.flickr.com/photos/johnrobertsh...
Massive
Uncertainty,
Unpredictability &
Complexity
Image © Will Ockenden
Complicated
Complex
“An environment where cause and effect
are only obvious in hindsight, with
unpredictable, emergent outcomes.”
Complex Envir...
From Scaling Efficiency
Image © https://www.flickr.com/photos/guysie/
To Scalable Learning
Our current organisations
Anti-fragile
“The only competitive
advantage left in the 21st
century is adaptability.”
- William Gibson
The future is already here.
It is just not very evenly
distributed
7 Habits
People
1Trust People
Do you get to decide…
Where you work?
Do you get to decide…
When you work?
Do you get to decide…
How you work?
Do you get to decide…
With whom you work?
Do you get to decide…
On what you work?
Do you…
Have a Company Credit Card?
?Why not?!
Valve Software
One of the most profitable businesses/employee
Morning Star
Recommended Reading
1 Trust People
2Tolerate Embrace Failure
I have not failed.
I have just found 10,000
ways that won’t work
Thomas Edison
Image © https://www.flickr.com/photos/besz/
I've missed more than 9000 shots
in my career. I've lost almost 300
games. 26 times, I've been trusted
to take the game wi...
Anyone who has never made
a mistake has never tried
something new
Albert Einstein
Failure Cake @ Spotify
Recommended Reading
1 Trust People
2 Embrace Failure
The Organisation
3Be Brutally Honest
with yourself
First Digital Camera
Invented by Eastman Kodak
In 1975
VS.
VS.
Mail DVDs Streaming
VS.
Mail DVDs Streaming
Consumers value the simplicity
Netflix has always offered and we
respect that. There is a difference
between moving quickly —...
&
Recommended Reading
1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4Allow Autonomy
At All Levels
The tactical result of an
engagement forms the base for
new strategic decisions because
victory or defeat in a battle chan...
“A military doctrine where commanders
give subordinate leaders a clearly
defined goal instead of a detailed order.”
Auftrag...
Alignment)&)Autonomy)
Alignment
False dichotomy!
Do what
I say!
Autonomy
Do
whatever
Source: Stephan Bungay. Image © Hendr...
Alignment)enables)Autonomy)
High
Alignment
High Autonomy
Build a
bridge!
Micromanaging
organization
Indifferent
culture
En...
Svenska Handelsbanken is
one of the best
banks in the world
Svenska Handelsbanken is
one of the most efficient
banks in the world
Svenska Handelsbanken is
one of the most profitable
banks in the world
Svenska Handelsbanken has
the most loyal customers of
the banks in the world
But..
Svenska Handelsbanken has no
budgets
Svenska Handelsbanken has no
sales targets
Svenska Handelsbanken has no
bonuses
Svenska Handelsbanken has no
matrix structure
Svenska Handelsbanken has
only 3 levels of management
Jan Wallander - Former CEO of Svenska Handelsbanken
“The branch is the bank”
Recommended Reading
1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4 Create Autonomy at all Levels
5Think Big, Stay Small
In 1989 Kodak had a market cap of $30B
with 150,000 employees
When Instagram was sold
for $1B it had 11 employees
When WhatsApp was sold
for $19B it had 55 employees
W.L. Gore & Associates
Recommended Reading
1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4 Create Autonomy at all Levels
5 Think Big, Stay small
What you do
6Simplify All the Things
Simple Rules
Complex Behaviour
Expense policy at Statoil
Consumers Professionals
Desktop iMac Power Mac
Laptop iBook PowerBook
8000+ Nurses
800+ Teams
45 Admin
1 Manager (CEO)
Recommended Reading
1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4 Create Autonomy at all Levels
5 Think Big, Stay small
6 Simplify a...
7Relentless Customer Focus
Audience Participation
Q: What are typical customers of Facebook?
A: Advertisers
Q: What does that make us?
A: The Product
Recommended Reading
1 Trust People
2 Embrace Failure
3 Be Brutally Honest
4 Create Autonomy at all Levels
5 Think Big, Stay small
6 Simplify a...
All Together Now
The 21st Century Organisation is..
A Decentralised
Network of
Autonomous,
Cross-Functional,
Self-organising Teams
Focused on the Customer
Wait a minute…!
Cross-Functional…
Self-Organising…
Teams…
Focus on Customer…?
We are all experts
Image © https://www.flickr.com/photos/nanoprobe67/
You have a choice
Image © https://www.flickr.com/photos/nanoprobe67/
Scale Agile Process in IT
Image © https://www.flickr.com/photos/guysie/
Or join us & bring management
thinking into the 21st
Century
Books: http://21stcenturymba.com/7habits
Slides: http://bit.ly/7OrgHabits
Innovation,
Agile Transformation,
Project Delive...
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
7 Habits of Highly Effective Organisations (Agile)
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7 Habits of Highly Effective Organisations (Agile)

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Why do some companies flourish while others wither away? I have been looking and some of the most effective companies in the world and these are 7 habits and patterns I have seen over and over again.

Publié dans : Business
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7 Habits of Highly Effective Organisations (Agile)

  1. 1. The Seven Habits of Highly Effective Organisations Erwin van der Koogh Principal Consultant evanderkoogh
  2. 2. What has Agile achieved?
  3. 3. No seriously..
  4. 4. Maybe we fixed IT departments… Image © Trammell Hudson https://www.flickr.com/photos/osr/
  5. 5. But have we fixed organisations? Image © Nicola https://www.flickr.com/photos/15216811@N06/
  6. 6. So have we fixed organisations? Image © Nicola https://www.flickr.com/photos/15216811@N06/ Not always..
  7. 7. So what is a highly effective organisation?
  8. 8. One that is prepared for the realities of the 21st century Image © John Shepherd https://www.flickr.com/photos/johnrobertshepherd
  9. 9. Massive Uncertainty, Unpredictability & Complexity Image © Will Ockenden
  10. 10. Complicated Complex
  11. 11. “An environment where cause and effect are only obvious in hindsight, with unpredictable, emergent outcomes.” Complex Environment:
  12. 12. From Scaling Efficiency Image © https://www.flickr.com/photos/guysie/
  13. 13. To Scalable Learning
  14. 14. Our current organisations
  15. 15. Anti-fragile
  16. 16. “The only competitive advantage left in the 21st century is adaptability.”
  17. 17. - William Gibson The future is already here. It is just not very evenly distributed
  18. 18. 7 Habits
  19. 19. People
  20. 20. 1Trust People
  21. 21. Do you get to decide… Where you work?
  22. 22. Do you get to decide… When you work?
  23. 23. Do you get to decide… How you work?
  24. 24. Do you get to decide… With whom you work?
  25. 25. Do you get to decide… On what you work?
  26. 26. Do you… Have a Company Credit Card?
  27. 27. ?Why not?!
  28. 28. Valve Software One of the most profitable businesses/employee
  29. 29. Morning Star
  30. 30. Recommended Reading
  31. 31. 1 Trust People
  32. 32. 2Tolerate Embrace Failure
  33. 33. I have not failed. I have just found 10,000 ways that won’t work Thomas Edison Image © https://www.flickr.com/photos/besz/
  34. 34. I've missed more than 9000 shots in my career. I've lost almost 300 games. 26 times, I've been trusted to take the game winning shot and missed. I've failed over and over and over again in my life. And that is why I succeed. Michael Jordan By Diegoestefano97 (Own work) [CC BY-SA 3.0]
  35. 35. Anyone who has never made a mistake has never tried something new Albert Einstein
  36. 36. Failure Cake @ Spotify
  37. 37. Recommended Reading
  38. 38. 1 Trust People 2 Embrace Failure
  39. 39. The Organisation
  40. 40. 3Be Brutally Honest with yourself
  41. 41. First Digital Camera Invented by Eastman Kodak In 1975
  42. 42. VS.
  43. 43. VS. Mail DVDs Streaming
  44. 44. VS. Mail DVDs Streaming
  45. 45. Consumers value the simplicity Netflix has always offered and we respect that. There is a difference between moving quickly — which Netflix has done very well for years — and moving too fast, which is what we did in this case. Reed Hastings
  46. 46. &
  47. 47. Recommended Reading
  48. 48. 1 Trust People 2 Embrace Failure 3 Be Brutally Honest
  49. 49. 4Allow Autonomy At All Levels
  50. 50. The tactical result of an engagement forms the base for new strategic decisions because victory or defeat in a battle changes the situation to such a degree that no human acumen is able to see beyond the first battle. Helmuth Moltke the Elder
  51. 51. “A military doctrine where commanders give subordinate leaders a clearly defined goal instead of a detailed order.” Auftragstaktik (Mission Command):
  52. 52. Alignment)&)Autonomy) Alignment False dichotomy! Do what I say! Autonomy Do whatever Source: Stephan Bungay. Image © Hendrik Kniberg X
  53. 53. Alignment)enables)Autonomy) High Alignment High Autonomy Build a bridge! Micromanaging organization Indifferent culture Entrepreneurial organization Chaotic culture Authoritative organization Conformist culture Innovative organization Collaborative culture We need to cross the river Figure out how! We need to cross the river Low Alignment Low Autonomy Hope someone is working on the river problem… Source: Stephan Bungay. Image © Hendrik Kniberg
  54. 54. Svenska Handelsbanken is one of the best banks in the world
  55. 55. Svenska Handelsbanken is one of the most efficient banks in the world
  56. 56. Svenska Handelsbanken is one of the most profitable banks in the world
  57. 57. Svenska Handelsbanken has the most loyal customers of the banks in the world
  58. 58. But..
  59. 59. Svenska Handelsbanken has no budgets
  60. 60. Svenska Handelsbanken has no sales targets
  61. 61. Svenska Handelsbanken has no bonuses
  62. 62. Svenska Handelsbanken has no matrix structure
  63. 63. Svenska Handelsbanken has only 3 levels of management
  64. 64. Jan Wallander - Former CEO of Svenska Handelsbanken “The branch is the bank”
  65. 65. Recommended Reading
  66. 66. 1 Trust People 2 Embrace Failure 3 Be Brutally Honest 4 Create Autonomy at all Levels
  67. 67. 5Think Big, Stay Small
  68. 68. In 1989 Kodak had a market cap of $30B with 150,000 employees
  69. 69. When Instagram was sold for $1B it had 11 employees
  70. 70. When WhatsApp was sold for $19B it had 55 employees
  71. 71. W.L. Gore & Associates
  72. 72. Recommended Reading
  73. 73. 1 Trust People 2 Embrace Failure 3 Be Brutally Honest 4 Create Autonomy at all Levels 5 Think Big, Stay small
  74. 74. What you do
  75. 75. 6Simplify All the Things
  76. 76. Simple Rules Complex Behaviour Expense policy at Statoil
  77. 77. Consumers Professionals Desktop iMac Power Mac Laptop iBook PowerBook
  78. 78. 8000+ Nurses 800+ Teams 45 Admin 1 Manager (CEO)
  79. 79. Recommended Reading
  80. 80. 1 Trust People 2 Embrace Failure 3 Be Brutally Honest 4 Create Autonomy at all Levels 5 Think Big, Stay small 6 Simplify all the Things
  81. 81. 7Relentless Customer Focus
  82. 82. Audience Participation Q: What are typical customers of Facebook? A: Advertisers Q: What does that make us? A: The Product
  83. 83. Recommended Reading
  84. 84. 1 Trust People 2 Embrace Failure 3 Be Brutally Honest 4 Create Autonomy at all Levels 5 Think Big, Stay small 6 Simplify all the Things 7 Relentless Customer Focus
  85. 85. All Together Now
  86. 86. The 21st Century Organisation is..
  87. 87. A Decentralised Network of Autonomous, Cross-Functional, Self-organising Teams Focused on the Customer
  88. 88. Wait a minute…!
  89. 89. Cross-Functional…
  90. 90. Self-Organising…
  91. 91. Teams…
  92. 92. Focus on Customer…?
  93. 93. We are all experts Image © https://www.flickr.com/photos/nanoprobe67/
  94. 94. You have a choice Image © https://www.flickr.com/photos/nanoprobe67/
  95. 95. Scale Agile Process in IT Image © https://www.flickr.com/photos/guysie/
  96. 96. Or join us & bring management thinking into the 21st Century
  97. 97. Books: http://21stcenturymba.com/7habits Slides: http://bit.ly/7OrgHabits Innovation, Agile Transformation, Project Delivery? We’re hiring! Visit: elabor8.com.au/careers/ Looking for a career in

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