Evan Hamilton

47 Abonné

I love helping companies find the value in engaging their audience. Across my 10 years of experience in a variety of companies, I’ve seen just how powerful engaged audiences can be. You’ve built a successful business – why not supercharge it? Perhaps you… Want customers to stick around longer? I built immersive community experiences at UserVoice that drove satisfaction and retention. I can help you envision and execute your own. Want more of your customers to engage with your product? I designed an improved onboarding process for Nextdoor that increased week-over-week group growth by 150%. I can help you figure out the points preventing people from engaging with your product. Want ...

community management customer service customer feedback uservoice product management community communitymanagers community building cmx roi product mana customer support analytics data social media technical support evan hamilton feedback marketing smwsf smw comcastcares balsamiq zappos socialmedia comcast customerservice etsy happiness justintv wesabe new coke failcon crowdsourcing google wave ideation stackexchange friendster stackoverflow

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Evan Hamilton

Présentations

There's a Customer Out There with a Bullet for You: Understanding Your Customers

Why Community Managers Won't Exist in 5 Years (and why that's a good thing)

Why Customer Feedback is Important, How to Collect it, and How to Convince Your Boss it's Important

Off-Hours Critical Issue Escalation

Everyone’s Customers Are Wrong and Their Data Is Lying

Building Emotional Connections (how to beat your competitors forever and ever)

Community Management ROI - CMX Summit East