Using social media to engage alumni. The document discusses how universities can use social media like Facebook, Twitter, and online groups to connect with alumni. It provides examples of how universities currently use social media, including helping alumni find jobs and connect with each other, training alumni to use social media, meeting alumni where they are online, and promoting alumni networks. The document emphasizes starting by listening to what alumni are saying online, choosing the right tools, creating a social media policy, and managing social media engagement as it requires an ongoing time commitment.
UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf
Using Social Media to Engage Professional Alumni
1. Using social media to engage alumni
9th Annual Fogarty International Administrators Meeting
October 22, 2010
www.bigducknyc.com
Farra Trompeter
@farra * farra@bigducknyc.com
8. Maybe you shouldn’t…
Social media is not…
• Free
• An opportunity to control your message
• An opportunity to tell everyone what you think
• Inherently appealing and cool to millenials
• An alternative to clear messaging/mission
9. That said…
Social media is…
• Pretty low cost
• Growing by leaps and bounds, nationally and
internationally
• An opportunity for conversation
• A great way to reach certain audiences
• A complement to the messages you’re sharing
through other channels
10. Average social network user = 37
Feb 2010
http://royal.pingdom.com/2010/02/16/study-ages-of-social-network-users/
13. How do people participate?
http://forrester.typepad.com/groundswell/2010/09/social-growth-takes-a-breather.html
14. Ways universities use social
media to engage alumni
• Helping alumni find jobs and connect
• Training alumni to use social media
• Meeting alumni where they’re at
• Providing tools to spread information
• Sparking alumni-generated content
• Promoting alumni networks
• Mobile reunions
Source: Mashable http://mashable.com/2009/07/23/alumni-social-media/
30. Listening Online
Set up Google alerts, Technorati search, Twitter search, etc.
http://socialmedia-listening.wikispaces.com/Tools
• Your name and people connected to your organization
• Your institution’s name
• Program or event names
• Peer/competitor names and program/event names
• Your tagline or other key phrases
• URL for any web properties (main website, blog)
• Related issues/topics
• Common misspellings
Source: Beth’s Blog, Beth Kanter
31.
32. Dive in and learn the lingo
• Encourage top-level staff to join Facebook, Twitter, etc.
• http://www.webdoctus.com/2010/01/complete-guide-to-twitter-
etiquette/
• http://www.pcworld.com/article/169120/
facebook_etiquette_10_rules_for_better_socializing.html
48. Key features of Facebook Groups
• Create a group and add users to it without opt-in
• Automatic notifications
• Email address to post to the group on the fly
• Group chat
• Collaboration on documents
• Discussions & link-sharing
• Can be open, closed, or secret
51. Create a social media policy
• Scan sample policies from other orgs
• http://socialmediagovernance.com/policies.php
• Agree on contents
• Write them in a way that addresses concerns,
but feels friendly and easy to follow
• Try http://socialmedia.policytool.net/
• Rollout through staff trainings/meetings
• Update 2x/year
55. In sum…
• Social media ≈ conversation
• Social media usage is growing
• Look before you tweet! Listen and plan
before diving in
• Choose the tools that are right for you,
and be flexible and open
57. Resources
• NTEN: We Are Media
http://www.wearemedia.org
• Social Technographics
http://blogs.forrester.com/groundswell/
• Beth’s Blog: Social Media and NGO/CSR Workshop in India
http://bit.ly/aHcpbV
• Frog Loop: Build Your Own Listening Dashboard
http://bit.ly/3JIwZ
• Using Social Media To Meet Nonprofit Goals
http://www.idealware.org/sm_survey/download.php
• Nonprofit Social Media Benchmark Study
http://www.e-benchmarksstudy.com/socialmedia/