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Findability Day 2015 Mattias Ellison - Findwise - Enterprise Search and findability survey 2015

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Findability Day 2015 Mattias Ellison - Findwise - Enterprise Search and findability survey 2015

  1. 1. Mattias Ellison - Findwise
  2. 2. © Findwise 2015-10-01 ENTERPRISE SEARCH AND FINDABILITY SURVEY 2015 Results presented at Findability Day, Gothenburg
  3. 3. Download the report: http://www.findwise.com/findabilitysurvey2015
  4. 4. How mature is your organisation?
  5. 5. Some organisations have not yet started 25% considered immature
  6. 6. Technology investments expectations for the next three years Aggregating content is a natural first step To increase To decrease
  7. 7. Aggregating content repositories lower the obstacles: Positive effects from technology investments Search process takes too long -56% Poor search functionality -52% Separated search applications -44% Don’t know where to look -33%
  8. 8. Users are still not satisfied 36% Dissatisfied users
  9. 9. Not enough investment in staff Dissatisfied users 3 FTEs or more in team 2 FTEs or less in team No team
  10. 10. Decreasing efforts in analysing and acting on user behaviour: Lacking a holistic approach 2015 47% 2012 59% Search Analytics 2015 50% 2012 59% User Feedback Process
  11. 11. Limited engagement in information management activities: Lacking a holistic approach No content life-cycle process 49% No metadata standard 46% No taxonomies 39%
  12. 12. Staff/team investments expectations for the next three years Staff investments is increasing To increase To decrease
  13. 13. New success factors related to staff investments Aggregating content repositories +48% Involving business stakeholders +20% Cross-organisational Search Responsible Information Quality Responsible Metadata standard +19% Taxonomy +17% Content life-cycle Mgm Process +13%
  14. 14. Strategy trend is still strong 47%
  15. 15. Some organisations are doing it right 15% considered mature
  16. 16. Improved ability to find information 23% 5% Very easyVery difficult
  17. 17. Increased satisfaction with search 32% 7% Very satisfiedVery dissatisfied
  18. 18. Findability Maturity Model
  19. 19. © Findwise 2015-10-01 mattias.ellison@findwise.com

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