Scania is creating a platform for Search-as-a-Service, called the Common Search Service. In this presentation at Findability Day 2013 you learn about the vision and the strategy to reach it, how the solution is being implemented, and what’s ahead on the roadmap. For more information about Findability Day, go to findwise.com/findability-day-2013

1. Search As A Service
Presented on Findability Day 2013-05-30 in Stockholm

2. 2 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
Who are we?

3. Agenda
 An introduction to Scania (5 min)
 Core Collaboration Portfolio (20 min)
– Scania goals
– CCP mission
– Knowledge Work concept
– Overall architecture and services
 Common Search Service (20 min)
– Technology
– Sources and consumers
– Financing and governance
 Questions
3 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

4. Scania Company presentation 2013
4 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

5. Premium products and services
Haulage Construction Distribution
Special purpose Network and services City and suburban
Intercity and coach Used vehicles Engines
5 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

6. Provider of transport solutions
 Heavy trucks
 Heavy buses
 Engines
 Workshops
 Service agreements
 Parts
 Driver training
 Scania Assistance
 Operational leases
 Financial leases
 Hire purchase
 Insurance solutions
Products Services Financing
6 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

7. 7
The world of Scania
Regional Product Centres
Sales and services units
Production units
Production units
1891 Sweden
1957 Brazil
1964 Netherlands
1976 Argentina
1992 France
1993 Poland
Number of employees
38, 600 persons
Sales and services units
 1,000 sales points
 1,600 workshops
 More than 95% parts availability
 Round-the-clock assistance
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

8. Historical growth
1955 19751965 1985 20121946 1995
10,000
20,000
40,000
100,000
0
50,000
30,000
60,000
70,000
Vehicles produced
BusesTrucks
80,000
90,000
8 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

9. Collaboration is working with each other to do a
task. It is a recursive process where two or more
people or organizations work together to realize
shared goals — for example, an endeavor that is
creative in nature — by sharing knowledge,
learning and building consensus.
The Core Collaboration Portfolio supports the
Scania Knowledge Workers in their daily work.
9 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
Core Collaboration Portfolio

10. Vehicle volume
Personnel – Production,
direct and indirect
0
4
6
8
10
12
2
14
16
1990 1995 2000 2008
7
3
4
5
Next peak in
demand
80,400
11,800
15
Productivity improvement
10
Vehicles per employee
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

11. Modular system
11 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

12. Enable efficient knowledge work
Simplify process integration throughout Scania, customers and partners
Ensure transparent and secure information flow throughout processes
Organisation
Process
12
Our mission:
Knowledge work & Process Improvement
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

13. 13
Knowledge Work Definition
IRM
BPM
HCM
Knowledge Work is the creation, capture, organisation, access, use and
retention of knowledge. Knowledge work includes explicit information
resources as well as tacit uncaptured knowledge.
Knowledge Work includes formal business process concepts as well as
human interaction bridging the gaps between explicit information and tacit
knowledge creating business value.
• IRM = Information Resource Management
• BPM = Business Process Management
• HCM = Human Capital Management
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

14. The Scania Value Chain
Supplier
Partner
R&DP&LMarket
PurchasingFinance
Support
DistributorDealerWorkshop
Bodybuilder
”Customer”
Driver
Truck
Public
Media
Government
”Internal”* ”External”*”External”*
~10.000 employees
14
Changing Business Requirements
* The Scania world as considered in 1990…
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

15. The Scania Value Chain
Supplier
Partner
R&DP&LF&F
PurchasingFinance
Support
DistributorDealerWorkshop
Bodybuilder
”Customer”
Driver
Truck
Public
Media
Government
”Internal”* ”External”*”External”*
~40.000 employees
S&S
15
Changing Business Requirements
* The Scania world as considered in 2013…
Key Challenge:
To balance changing organisation,
way of working and set of tools
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

16. Future?

17. Core Collaboration Portfolio 2013
17 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
 Mail
 Instant Messaging and presence
 Video conferencing
 Intranet
 Extranet
 Enterprise Search
 Document Collaboration
 Social Networking

18. Chat and Online Meeting (Lync) vs travel, 2012
18
2372
2932
3576
3444
4161
3225
2027
3426
4199
4346
6132
1560 1573 1660
1869
1806
1655
769
1620
1932
1912
931
0
1000
2000
3000
4000
5000
6000
7000
Lync
Travel
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

19. 19
Collaboration services supporting
knowledge workers
Base infrastructure
Scania knowledge workers (40.000+)
Scania business
Search
Social Networking
Portals
Content Management
Document Collaboration
Wiki
WAM
Network HW Operations ISEC ...
...Document Management
Vision : To provide generic base services that support the knowledge workers across the Scania value chain
Not to specify exactly how and for what business purpose the services are used.
40.000+ coworkers will use their creativity to do this in their day to day work.
Applied usage
...
Info class Internal Scania IT / Niclas Lillman / Core Collaboration Portfolio
Collaboration Services – Usage Driven Approach
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

20. Knowledge Work - Service Reference Architecture
User Observation and Experience
Application Portals Collaboration Portals
Wiki
Social
Networking
Web Content
Management
Virtual
Meetings
Document
Collaboration
Blog
Document
Management
…
Taxonomy and Folksonomy
AccessManagement
IdentityManagement
…
DeviceManagement
Network
…
Search/Information Hub
Branding
= Security Services = Infrastructure Services= Taxonomy and Folksonomy Framework= Aggregation Services = Functioality Services
Instant
Messaging
Applications
Applications
20 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

21. 21 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
Common Search Service

22. One service, several use cases
22
Enterprise Search
Search-based applications (SBA)
Application Search
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

23. 23
Information
engine
Consumer
Providers
Taxonomy for Scania
collaborative services
Lifecycle and version
management
Create Human Information
Object (HIO) index
CSS
1.0
CSS
1.1
PoCs
NAS
&Share-
Point
CSS
On
DMZ
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

24. Common Search Service Architecture
The Common Search Service architecture is
inspired by services available on the web today,
and based on open and standardized
interfaces. The idea is to be loosely connected
to other systems via RESTful APIs, thereby
eliminating the need for local and specialized
solutions in each application.
The search service is a Java-based solution, that
has a modular design with a number of
open source components. The central
component is Apache Solr, an add-on to
Apache Lucene, which is one of the most
commonly used, modern and scalable search
engine platforms available today.
24 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

25. What is going on right now ?
26
Information
engine
Consumer
Providers
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

26. Why indexing Scanias NAS?
27 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
 The co-workers ability to share and find information and knowledge
is a key part to Scania’s success.
 NAS is probably the largest content repository at Scania
(More than 140 TB of data and 50% volume increase per year)
 Aim is to empower knowledge workers by
 Providing smart findability tools to support the working environment for unstructured
info processing
 Making efficient use of time (eliminate waste)
Productivity Loss
– Has anyone else written anything on this?
– What important things should I know?
– Where is the file I’m searching for?
– Who should I contact?
– What’s new?

27. Example on Benefits
28 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
 Save Time in Finding
 Knowledge workers, says IDC, spend from 15% to 35% of their time searching for information
 If we support Scania employees to spend 1% less time searching for information, then we gain
32 000 hours per month to be used for more value creation activities
 Save Time in Creation (Reuse)
 Knowledge workers, says IDC, spend more time recreating existing information than they do turning out
information that does not already exist
 Support Information Lifecycle Management
 Decision support for withdrawal of old information will save storage costs and support findability
 Support Productivity
 Content collections can be user to create awareness about what’s new and relevant or just provide a list
of recent used files to improve productivity for individuals
 Happier Employees
 Valuing the individual – each employee – is a cornerstone of our corporate culture. Put simply, without
our people, there is no Scania.

28. Scania Standards documents
29
CSS
- Less work time
- Can structure the
information based
on metadata
- Can boost
Standards
documents
- Better information
reliance
Collaboration
Collaboration
Standards
document
Standards
document
Manually uploaded
Indexed in CSS
Presented on
the intranet
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
Presented on
the intranet

29. On boarding
30 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

30. Service organisation
32
Strategic
Level
Tactic
Level
Operative
Level
Service Reference Group
Change Control Board
Investigation Team
Maintenence Team
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

31. Financing
 Central Funding:
– Development of the
service
 Customer Funding:
– Operational of the
service
– On boarding of
application
33
0
10
20
30
40
50
60
Breakdown of cost (%)
Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

32. Challenges
34 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
Portal pages
Event Based Architecture
Complex end-user support
Complex project handling Complex project planning

33. 35 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30