SlideShare une entreprise Scribd logo
1  sur  12
Télécharger pour lire hors ligne
the
          Inlander
AUGUST 2009 | Vol. 23, No. 8
                                                                                   knowledge for newspapers
                                                                                                                                Mailed Monday July 27 from Algonquin, Ill.
                                                                                                                   Inform post office if it arrives after Aug. 10. Address service requested.




                                                                                                                                               Inland
Special Sections                                                                                                                               training
  Special Report Last chance                                                                                                                   “The Webinar was helpful. I
                                                                                                                                               can’t take all my account reps



                                                         to register
                                                                                                                                               out of the office but the quick
                                                                                                                                               and to-the-point presentation is
                                                                                                                                               good info.”
                                                                                                                                                                   — Tina West,
                                                                                                                                               Courier Times, New Castle, Ind.

                                                                                                                                               Aug. 6-8
                                                                                                                                               newspaper business
                                                     Newspaper Business                                                                        development Conference
                                                     Development Conference
                                                                                                                                               Share ways to make money
                                                                                                                                               through new and emerging print
                                                                                                                                               and online products. Who should
                                                                                                                                               attend? Our group includes pub-
                                                     Aug. 6-8, Doubletree Hotel, Arlington Heights, Ill.                                       lishers, ad directors, marketing
                                                                                                                                               personnel, specialty products
                                                                                                                                               managers and special sections
                                                        To register, visit InlandPress.org. Click on                                           editors—people who are ener-
                                                      “Event Registration” under the “Training” tab.                                           gized and able to take back to
                                                                                                                                               their papers practical solutions
                                                                                                                                               that they can put to work quickly.
                                                           For more information, call 847-795-0380
     To read the report, see pages 12-13
                                                                                                                                               the doubletree hotel, arlington
                                                                 or visit NBDN-Inland.org.                                                     heights, ill.

                                                                                                                                               Aug. 11 | Webinar
                                                                                                                                               the sales Compensation
Do you know how to lead your people in a bear market?                                                                                          dilemma: a webinar
                                                                                                                                               Presentation and
                                                        By Adolfo Mendez                 gating and helping employees grow.                    discussion
                                                        EDitor                              E is for Emotional Intelligence.                   Nothing impacts sales behavior,
                                                                                         Now a popular trend in business, EI (or               positively or negatively, more
                                                                                                                                               than compensation. Discussion
                                                          It’s a bear market, but        EQ, emotional intelligence quotient)                  will center on reviewing current
                                                        Bill Osborne, a consultant       refers to the ability to manage your                  plans and their effectiveness in
                                                        who has spent his entire         emotions and the emotions of others.                  today’s changed and competitive
                                                        career with newspapers,          The concept was the brainchild of Dan-                environment, in driving the sales
                                                                                                                                               behavior and results you seek and
                                                        isn’t bearish.                   iel Goleman, a psychologist and author                in hiring and retaining the best
                                                             Osborne said the word       of the 1996 book, “Emotional Intelli-                 sales personnel.
                                                             “bear” can serve as a       gence.”                                               with larry Maynard, President, ngM
                                                                                                                                               Partners, oswego, ill.
                                                             useful acronym when            A is for Attention. To successfully
                                                             discussing newspaper        give employees the attention they desire              Aug. 13 | Webinar
                                                          leadership in tough times,     begins with being able to observe and
                                              and he explained how during a recent       properly interpret their behavior.
                                                                                                                                               driving Productivity
                                            Inland Webinar.                                 R is for Rewards. Recognize em-                    through employee
                                              Leaders can be effective if they return    ployees so they can feel good about                   engagement
                                           to what he described as the BEAR ne-          their work, stay motivated and perform                The Gallup Company has reported
                                                       cessities. Those are:             to your expectations.                                 that up to 29 percent of employ-
                                                                                                                                               ees can be actively engaged in
                                                           B is for Basics. Return          Osborne said leadership and manage-                your business, and that means 70
                                                         to the basics, such as          ment are different. Leadership is the                 percent can be disengaged. Find
                                                          leading by example,            ability to get people to act in a specific            out how you can determine what
                                                                                                                                               percent of your employees are
                                                        serving your team, dele-                      lEADErship: ContinuED on pAgE 8
                                                                                                                                               engaged and learn the eight steps
                                                                                                                                               to driving employee engagement
                                                                                                                                               as well as how to align recognition
 Contest winners               reader Contributions                            blogging suCCess                                                and rewards systems to support
 Here are the winners of the   Relying on readers for content is               A California newspaper                                          high productivity.
                                                                                                                                               with Mark ernst, J.d., President, ernst
 2009 Newspaper Business       nothing new for this North Carolina             company’s blog site on pets                                     enterPrises, llC.
 Development Contest.          paper.                                          gets readers engaged.                                           Additional training information on pages
                                                                                                                                               19-22 or visit InlandPress.org. Select “Event
 Page 5                        Page 7                                          Page 10                                                         Registration” under the “Training” tab.
the
           Inlander
APRIL 2010 | Vol. 24, No. 4
                                                                                                                 knowledge for newspapers
                                                                                                                                                            Mailed Monday March 29, from Algonquin, Ill.
                                                                                                                                                Inform post office if it arrives after April 12. Address service requested.




                                                                                                                                                                            Inland
  Enter the 2010                                                                               Attend Inland’s                                                              training




&
  Newspaper Business
  Development Contest                                                             ADVERTISING                                                                               “I thought the Inland Webinar
                                                                                                                                                                            on classifieds was excellent! It
                                                                                                                                                                            was very informative. I would



                                                                                  EXECUTIVES
                                                                                                                                                                            definitely recommend this ses-
                                                                                                                                                                            sion to others. I will be making
                                     Attend the 2010                                                                                                                        changes in my department based
                                                                                                                                                                            on this Webinar! Thank you!”
                                     New Business
                                      Development
                                       Conference
                                                                                  CONFERENCE                                                                                       Carin Wharton, supervisor,
                                                                                                                                                                                  classifieds, Riverside (Calif.)
                                                                                                                                                                                               Press Enterprise

                                                                                                June 15-16                                                                  April 6 | Webinar
             Contest deadline is July 9.                                                                                                                                    Weekly newspaper
         For more information, see page 5.                                              Doubletree Hotel Chicago                                                            Focus: Effective Web
  Conference is Aug. 5-7 at the Doubletree                                               in Arlington Heights, Ill.                                                         Sites For Weekly
                                                                                                                                                                            newspapers
   Hotel Chicago in Arlington Heights, Ill.                                                              For more, see page 4.                                              We’ll cover the basics of what you
                                                                                                                                                                            need on your Web site and what
                                                                                                                                                                            you don’t, how to keep it active


Pioneer Newspapers’ Facebook face-off                                                                                                                                       and what kinds of costs you might
                                                                                                                                                                            incur. How much should your Web
                                                                                                                                                                            site reflect the paper or go be-
                                                                                                                                                                            yond it? This Inland Webinar will
                                                                                                                                                                            address design and user research,
Two papers use contest                                                                                                                                                      staffing, writing for the Web and
                                                                                                                                                                            new revenue opportunities. This

to grow audience on
                                                                                                                                                                            isn’t intended to dive deep on any
                                                                                                                                                                            topic but to give you a solid over-
                                                                                                                                                                            view of how you stack up, where

popular social network                                                                                                                                                      you should go and what not to
                                                                                                                                                                            bother with!
                                                                                                                                                                            WITh BILL OSTEndORF, PRESIdEnT,
                                                                                                                                                                            CREaTIvE CIRCLE MEdIa COnSULTIng,
By Adolfo Mendez                                                                                                                                                            PROvIdEnCE, R.I.
Editor
                                                                                                                                                                            April 13 | Webinar

   Like a couple of teenagers racing to get the                                                                                                                             driving Productivity
most Facebook friends, two Pioneer Newspa-                                                                                                                                  and Motivating With
pers on the West Coast recently competed                                                                                                                                    non-Financial Practices
against each other to see who could get the most                                                                                                                            and Incentives
Facebook fans.                                                                                                                                                              This Inland Webinar will focus on
   The stakes were high: three large combina-                                                                                                                               the management practices that
tion pizzas and bragging rights.                                                                                                                                            can drive productivity without in-
   While both papers were successful in using                                                                                                                               creasing costs. We will also focus
                                                                                                                                                                            on the role non-financial incen-
Facebook to grow their audience, there was a                                                                                                                                tives have on changing employee
clear winner: The Herald & News, a 15,000-cir-                                                                                                                              behaviors. This Inland Webinar
culation daily in Klamath Falls, Ore.                                                                                                                                       will encourage attendees to assess
                                                     Annah Backstrom (from left), Holly owens and Joanna Markell, members of the copy desk at the Herald & News             the business’ engagement practic-
   Ironically, the idea for the contest didn’t
                                                     in klamath Falls, ore., hold up their digital Now Superstar awards given to them for general excellence by             es; identify the actions that must
come from the winning paper.                         Pioneer Newspapers. the Herald & News recently beat a sister paper in a contest to determine which would be            change to move to an account-
                     FAcEBook: coNtiNuEd oN PAgE 8   the first paper to grow their Facebook fans by 100. IMAgE by ANdREw MARIMAN                                            ability culture; discuss strategies
                                                                                                                                                                            for implementation of actions;
                                                                                                                                                                            and discuss the importance of
  nEW MEMBER PROFILE                                   PICTURE PagES                                         FOR ManagERS                                                   alignment of recognition and re-
                                                                                                                                                                            ward systems.
  The New Haven (Conn.) Register                       A pictorial spread of the 23rd                        If your staff isn’t working                                    WITh MaRk ERnST J.d., PRESIdEnT, ERnST
  combines compelling content                          Annual Key Executives Conference                      the way you’d like, could                                      EnTERPRISES, LLC.

  with latest technology.                              held in Captiva Island, Fla.                          you be the problem?                                            Additional training information on pages
                                                                                                                                                                            18-21 or visit InlandPress.org. Select “Event
  PagE 6                                               PagES 12-13                                           PagE 17                                                        Registration” under the “Training” tab.
the
           Inlander
JANUARY 2010 | Vol. 24, No. 1
                                                                                                             knowledge for newspapers
                                                                                                                                                          Mailed Monday Dec. 28, from Algonquin, Ill.
                                                                                                                                              Inform post office if it arrives after Jan. 11. Address service requested.




                                                                                                                                                                          Inland
                                                                                                                                                                          training
           Small                                                                                                                                                          “The conference was wonderful.
                                                                                                                                                                          The information was extremely




         Newspaper
                                                                                                                                                                          useful, and the networking
                                                                                                                                                                          opportunities were excellent.
                                                                                                                                                                          See you next year.”
                                                                                                                                                                                             — Carla Zuill



                                                                                         IN
                                                                                                                                                                               The Royal Gazette Bermuda




           Focus                                                                  10        LA
                                                                                                                                                                          Jan. 12 | Webinar




                                                                                        W
                                                                                20                                                                                        20 specific steps to


                                                                                          EB ND
                                                                                                                                                                          take if you seriously
                                                                                                                                                                          Want growth in
                                                                                                                                                                          classified line ads

                                                                                             IN
                An Inlander Special Feature                                      Fo                                                                                       This Inland Webinar will offer 20
                                                                                    r   mo                                                                                specific steps to take if you are



                                                                                                AR
                                                                                          re,                                                                             serious about having a classified
                                                                                              se ep                                                                       section that is good for the read-
                                                                                                                                                                          ers, good for the advertisers, good
                                                                                                     ag

                                                                                                   S
                                                                                                        es                                                                for the staff, and that meets rea-
                                                                                                             16                                                           sonable budget expectations. The
                        Grow circulation, page 12                                                                  an                                                     first 10 steps should be easy. The
                        Publisher raises prices, page 13                                                              d1                                                  second 10 steps are considerably
                                                                                                                         7.                                               tougher, but are critical to reach-
                                                                                                                                                                          ing excellence in your classifieds.
                                                                                                                                                                          Richard Clark has 33 years of clas-
                                                                                                                                                                          sifieds experience. This is your



Avoiding the pitfalls of social networking
                                                                                                                                                                          chance to tap into his knowledge
                                                                                                                                                                          base and get your classifieds back
                                                                                                                                                                          on a growth track.
                                                                                                                                                                          With richarD clark, PresiDeNt,
                                                                                                                                                                          classifieD DeveloPmeNt, JohNsoN city,
                                                                                                                                                                          teNN.
By Adolfo Mendez                       lot different from a Facebook.”          Washington, D.C.                        going to really nail that son of a
Editor                                    Newspaper publishers engage in          For example, editorial employees      [expletive deleted] this time.”                   Jan. 13 | Webinar
                                       social networking when they try to       who are not careful on their per-          Appearance often accounts for                  Due and Done: “total
   The Internet’s social networking    get readers to comment on stories,       sonal Twitter account or Facebook       more than the actual facts, Hart                  time management
strengths are a boon for newspa-       use blogs to engage readers and          pages—or even company e-mails—          said. “I’ve been representing jour-               for the New year”
pers, but it’s also made publishers    encourage them to e-mail a story to      can suggest that they are not “a        nalists for 23 years, and I have                  Why are some people so effective
contend with inappropriate content     a friend.                                neutral and dispassionate reporter      never in my life met a reporter who               at getting what’s due DONE? They
and comments posted to their sites        “Anything that somebody in the        just reporting on the facts,” Hart      published a story with actual mal-                seem to have endless energy and
by readers, and contemplate setting    community puts on your site is           said.                                   ice, with knowledge of falsity or                 move from one project to anoth-
                                                                                                                                                                          er—always staying focused on
limits or establishing policy on em-   user-generated content,” Marcano           “You want to take battle meta-        serious subjective doubt as to truth,             whatever they are doing (and able
ployees’ use of social networks.       said. “And the reason there’s a lot      phors out of your newsroom,” Hart       but I’ve seen some plaintiff’s at-                to keep their cool). These people
   “When people think of social        of interest in user-generated content    said. “Errors are inevitable in the     torney make a very good go at                     are not only fun to be around, but
networks, they often think of Face-    is that more and more people are         fast-paced world of news reporting.     showing a judge that a reporter had,              they know how to get great re-
                                                                                                                                                                          sults. Make 2010 the year that you
book, MySpace, Twitter. They           doing it.”                               Errors do slip in to stories from       in fact, published with actual mal-               join their ranks. You’ll learn four
don’t think about social networking       But the digital era not without its   time to time. You want to be able       ice and they’ve always done that                  basic concepts that will make
in the context of newspapers,” said    pitfalls, so publishers should take      to defend those as errors that oc-      based on statements that were made                your job more rewarding than
Ray Marcano, Internet general          specific steps to protect themselves,    curred in good faith. You don’t         that were taken out of context and                ever before. This Inland Webinar is
                                                                                                                                                                          a “whole life” course because
manager for Cox Ohio Publishing.       according to Jonathan Hart, an at-       want to have an e-mail from a re-                                                         what you learn for your job can be
“A publisher’s social network is a     torney with Dow Lohnes PLLC, in          porter to an editor that says, ‘I’m     SociAl NEtworkiNg: coNtiNuEd oN pAgE 10           used at home, too!
                                                                                                                                                                          With DaN chioDo, PresiDeNt, imPact
                                                                                                                                                                          traiNiNg aND DeveloPmeNt, JoPliN,
  Niche PublicatioN                                   oNliNe DisPlay aDs                                  eNter iNlaND coNtests                                           mo.

  How a Michigan paper helps                          Improve your Web site and                           The deadlines are fast approaching
  luxury resort reaching wealthy                      you’ll improve your advertisers’                    for Print Quality and New Frontier                              Additional live training information on
  clientele.                                          results.                                            contests.                                                       pages 16-17 or visit InlandPress.org.
                                                                                                                                                                          Select “Event Registration” under the
  Page 6                                              Page 7                                              Page 8                                                          “Training” tab.
the
           Inlander
FEbRUARy 2010 | Vol. 24, No. 2
                                                                                                                          knowledge for newspapers
                                                                                                                                                                        Mailed Monday Jan. 25, from Algonquin, Ill.
                                                                                                                                                            Inform post office if it arrives after Feb. 8. Address service requested.




                                                                                                                                                                                       Inland
                                                                   An Inlander Special Feature                                                                                         training
   SALES                                                             Help your sales staff make the most of 2010 with these proven
                                                                                                                                                                                       “Great presenter and great


   FOCUS
                                                                   techniques from top industry experts. See pages 12 and 13.
                                                                                                                                                                                       reminders by e-mail so we
                                                                     Additional articles throughout this edition of The Inlander focus                                                 didn’t forget to attend. It was
                                                                   on your classifieds department, special sections, qualifying leads                                                  easy to get logged onto the
                                                                   and handling tough sales.                                                                                           Webinar. I appreciated the
                                                                                                                                                                                       opportunity to ask questions
                                                                                                                                                                                       during the presentation, and I
                                                                                                                                                                                       appreciated receiving the

a preview of the 2010 Key executives conference                                                                                                                                        presentation so that I don’t
                                                                                                                                                                                       forget anything! Please contact
                                                                                                                                                                                       me in the future for more
By Kathy Ballanfant                                                                                                                                                                    classifieds-oriented Webinars.”
Inland Press assocIatIon PresIdent-elect
                                                                                                                                                                                              — Malia Miller, advertising
   Tired of the winter weath-                                                                                                                                                                manager, The Daily Courier,
er? Blustery winds, chapped lips                                                                                                                                                                          Prescott, Ariz.
and hands, stuffy noses and heavy
clothing can take a vacation—and                                                                                                                                                       Feb. 3 | Webinar
so can you—if you join Inland                                                                                                                                                          embrace a
                  Press Association                                                                                                                                                    reader-centered
                  members this Feb-                                                                                                                                                    classifieds model to
                  ruary at Florida’s
                  South Seas Island
                                                                                                                                                                                       grow the franchise
                                                                                                                                                                                       In this Inland Webinar, you will
                  Resort on Captiva                                                                                                                                                    learn the best ways to grow reve-
                  Island.                                                                                                                                                              nues and strengthen your classi-
                     The sugary sand                                                                                                                                                   fieds franchise by identifying and
                  beaches, waving                                                                                                                                                      meeting your readers’ needs. Your
                                                                                                                                                                                       advertisers don’t actually want
Kathy Ballanfant palms, cocktails                                                                                                                                                      ads, they want their ads to pay
                  around the pool,                                                                                                                                                     off. Only your readers can give
and friendly manatees peering from                                                                                                                                                     advertisers the results they
the water will be a refreshing trop-                                                                                                                                                   want. Even though the process of
                                                                                                                                                                                       embracing market-driven classi-
ical break for most of us. You can                                                                                                                                                     fieds requires a substantial shift in
play tennis or golf, learn to sail, rent                                                                                                                                               mindset, the actual process is
a jet ski or charter a fishing boat—                                                                                                                                                   straightforward.
or just loll about in the sun sipping                                                                                                                                                  with richard clark, presideNt,
                                                                                                                                                                                       classified developmeNt, JohNsoN city,
soda through a straw.                                                                                                                                                                  teNN.
   Put that together with a terrific
                                                                                                                                                                                       Feb. 10 | Webinar
program (see page 24), focusing on
issues to help you make money and                                                                                                                                                      who else wants
interest readers, lots of networking       the south seas Island resort on captiva Island, Fla., the site of the 2010 Key executives conference, is a tranquil tropical-
                                                                                                                                                                                       to sell more web?
opportunities with fellow newspa-          island destination along the Florida Gulf coast. PhoTo by KAThy bAllANFANT                                                                  CPM selling is the pits. You need
per professionals, a fabulous pro-                                                                                                                                                     to evaluate the CPM of your ban-
                                                                                                                                                                                       ner inventory to calculate the ef-
gram for spouses, and you have an          about paid content, social media            complete details).                           Monday, and Tennis and Golf                        fective rate you deserve. But nev-
invitation you can’t turn down!            and community engagement. Na-                 But don’t worry—there’s plenty             Tournaments will be on stage Tues-                 er tell the advertiser what it is—
   Take a look at the program for          tional advertising—as well as po-           of time for networking (and play),           day afternoon. For those who don’t                 especially if you are trying to sell
Key Executives—there’s informa-            litical advertising—and how to get          too. An oceanside reception and              play tennis and golf ... well, there               small- and medium-sized busi-
                                                                                                                                                                                       nesses! Want to sell more Web?
tion about E-readers, ad networks          your share are sure to be sessions          sunset festivities will be the eve-                                                             Start by attending this Inland We-
and sales management, sessions             that will be packed! (See page 4 for        ning attraction both Sunday and                           PrevIew: contInued on PaGe 9          binar, where you’ll learn about a
                                                                                                                                                                                       proven model that has generated
                                                                                                                                                                                       millions of dollars in new online
  New member profile                                       Niche publicatioNs                                        classified ad departmeNt                                          revenue during the past year!
                                                                                                                                                                                       with mike bliNder, presideNt, bliNder
  A Canadian paper offsets                                 Newsletters attract an increasing                         Are you maximizing your                                           group iNc., New port richey, fla.
  single-copy sales decline                                number of readers and advertisers                         classified sales department                                       Additional training information on pages
  with gains in home delivery.                             in Florida.                                               for optimal success?                                              19-21. To register, visit InlandPress.org.
                                                                                                                                                                                       Select “Event Registration” under the
  page 5                                                   pages 6-7                                                 page 11                                                           “Training” tab.
the
           Inlander
JULY 2009 | Vol. 23, No. 7
                                                                                                              knowledge for newspapers
                                                                                                                                                          Mailed Monday June 29, from Algonquin, Ill.
                                                                                                                                              Inform post office if it arrives after July 13. Address service requested.




                                                                                                                                                                          Inland
  Inland Press Association’s                                                                                                                                              training

124th Annual Meeting
   New Models,
                                                                                                                                                                          “The Webinars are a very
                                                                                                                                                                          efficient way of keeping
                                                                                                                                                                          informed of the latest
                                                                                                                                                                          information. They are greatly
                                                                                                                                                                          appreciated.”
                                                                                                                                                                                              — Mark Wolf,
                                                                                                                                                                                    The Truth, Elkhart, Ind.



   New Revenues,                                                                                                                                                          July 14 | Webinar
                                                                                                                                                                          Putting stories,
   New Solutions                                                                                                                                                          sales in Motion via Video
                                                                                                                                                                          Today’s story telling can’t be con-
                                                                                                                                                                          fined to simple headlines and
                                                                                                                                                                          text. We’ll examine the video


           PREVIEW
                                                                                                                                                                          tools and training you’ll need to
                                                                                                                                                                          connect with today’s action-ori-
                                                                                                                                                                          ented, visual audience.
                                                                                                                                                                          With chris Krug, general Manager,
                                                                                                                                                                          Vice President Of neWs and cOntent,
                                                                                                                                                                          shaW suburban Media; and J. tOM
  Plan to attend this year’s                                                                                                             For more,                        shaW, Vice President Of MarKet
                                                                                                                                                                          deVelOPMent, shaW suburban Media
  Annual Meeting on Oct. 25-27 at                                                                                                       see page 5
                                                                                                                                                                          July 15 | Webinar
  the Renaissance Chicago Hotel
                                                                                                                                                                          how does a newspaper
                                                                                                                                                                          cultivate and Profit
                                                                                                                                                                          from a Vibrant ‘local
U.S. dailies see declines in revenue, profits over 5-year span                                                                                                            Marketplace directory’?
                                                                                                                                                                          Discover how to create a profit-
                                                                                                                                                                          able online community for those
Operating profit remains in the                                                 Trend Analysis: Five-year trend (2004-2008)                                               advertisers in your market who
                                                                                                                                                                          would traditionally not look to
                                                                                                                                                                          your print or online product as an
double-digits despite the downturn                                                  Circulation        Advertising
                                                                                                        Revenue
                                                                                                                        News & Editorial
                                                                                                                           Expense
                                                                                                                                            Operating Profit              advertising resource. Develop a
                                                                                                                                                                          user-friendly source for your com-
                                                                                                                                                                          munity advertisers with upsell op-
                                                                                  15,000 or less          4.3%               9.2%                -64.8%
By Adolfo Mendez                        five-year period ending in 2008.                                                                                                  tions to grow their business and
Editor                                     Overall, daily newspapers of all      15,001 to 25,000         -9.8%              -0.3%               -50.2%                   your bottom line.
                                                                                                                                                                          With sara WilhelM, Vice President,
                                        circulation sizes have experienced       25,001 to 50,000        -14.7%             -10.6%              -190.4%                   sales and business deVelOPMent,
   A triple whammy of declining         double-digit and even triple-digit       50,001 to 80,000        -18.6%              -7.2%               -82.9%
                                                                                                                                                                          MediaPhOrMedia/laWrence JOurnal
                                                                                                                                                                          WOrld
circulation, advertising and classi-    declines in operating profit, the
fied revenue has been eroding the       study found. The steepest decline         80,001 and up          -28.9%             -10.2%              -100.1%
                                                                                                                              SoURcE: INLANd PRESS ASSocIATIoN
                                                                                                                                                                          July 16 | Webinar
profits at U.S. dailies over the past   in profits has occurred in daily pa-
five years, according to a report by    pers in the 25,001- to 50,000-cir-         Tim Mather, Inland’s financial       significant decline in profits, the               leadership in
the Inland Press Association. The       culation size, which, together, aver-   studies manager, who helped pre-        Trend Analysis average overall                    tough times
sole circulation group showing a        aged a 190 percent decline from         pare the 2004-2008 Trend Analysis,      shows newspaper operating profits                 Leading in tough times requires
                                                                                                                                                                          taking personal accountability,
hopeful sign was the under              2004 to 2008.                           said newspaper profits remain           still ranged from more than 11 per-               building trust and creating a moti-
15,000-circulation category, which         Inland’s analysis of financial       strong. “It was interesting to see      cent to 15 percent of gross revenue               vational environment. Whether
actually showed a 2.5 percent           data sheds light on more than 120       that, despite the downturns in virtu-   in all circulation groups except                  it’s a layoff, economic downturn,
growth in gross revenues during the     papers across the country.              ally all revenue sources and the                     StUdy: ContinUEd on pAgE 15          bankruptcy or other change, this
                                                                                                                                                                          discussion will provide proven
                                                                                                                                                                          leadership techniques that will
                                                                                                                                                                          bring about results.
  Online case study                                   niche PrOducts                                      self-defeating acts                                             With bill OsbOrne, President, the
  Georgia paper finds success with                    Why an Indiana paper took a                         Are you making these five                                       PeOPle business, arnOld, Md.
  building a ‘sense of community’ on                  ‘more is less’ approach with                        management mistakes that
  its Web site.                                       special sections.                                   undermine revenue growth?                                       Additional training information on pages
                                                                                                                                                                          19-22 or visit Inlandpress.org. Select “Event
  Page 9                                              Page 12                                             Page 15                                                         Registration” under the “Training” tab.
the
          Inlander
MAY 2009 | Vol. 23, No. 5
                                                                                               knowledge for newspapers
                                                                                                                                          Mailed Monday April 27, from Algonquin, Ill.
                                                                                                                              Inform post office if it arrives after May 11. Address service requested.




                                                                                                                                                         Inland
  Build your classifieds                                                                                                                                 training
          AN INLANDER SPECIAL FEATURE
                                                                             Need Some                                                                    “One investment we hold sacred
                                                                                                                                                          is our Inland Press Association
                                 Improve your paper’s
                                      bottom line with              Revenue-Generating                                                                    membership. We’ll be more
                                                                                                                                                          resilient through any economic
                                                                                                                                                          swing by belonging to a
                                       strategies that
                                     grow classifieds.                                                   Ideas?                                           nuts-and-bolts organization
                                                                                                                                                          like Inland.”
                                                                                                                                                                          — Dennis Waller
                                                                                 Attend the Newspaper Business                                                     Publisher, The Chronicle
                                    See pages 12, 13                                   Development Conference                                                    Centralia/Chehalis, Wash.

                                                                                                 Aug. 6-8 at the Doubletree Hotel                         May 7 | Webinar
                                                                                                          in Arlington Heights, Ill.                      How to Improve Your
                                                                                                                                                          Recruitment Packaging
                                                                                                                                                          and Positioning
                                                                                                                                                          Learn how to improve your sales
                                                                                                                 Visit nbdn-inland.org                    efforts, visibility and results for lo-
                                                                                                                                                          cal recruitment sales, current agen-
                                                                          For more conference information, see page 4.                                    cy sales and agencies not currently
                                                                                                                                                          running with your newspaper.
                                                                                                                                                          WItH LaRRY MaYnaRd, CHaIRMan, nGM


downsizing your work force isn’t a cure-all
                                                                                                                                                          PaRtneRs, LLC, OsWeGO, ILL.

                                                                                                                                                          May 13 | Webinar
                                                                                                                                                          the next Great Frontier
                        By Adolfo Mendez                                          eliminated more than 26,000 jobs through layoffs and                    Has arrived: Mobile
                        Editor                                                    buyouts since June 2007, according Paper Cuts, a Web                    The immediate revenue potential
                                                                                                                                                          of mobile technology may be lim-
                                                                                  site about the industry that is updated by a journalist.                ited, but remember when they
                          What’s a newspaper to do when revenues keep dropping       Downsizing, in general, could prove to be a costly mis-              said that about the Internet?
                        but people costs don’t go down at all? “Obviously, the    take, Greene said during an Inland Webinar titled, “Man-                Now’s the time to learn how mo-
                        American answer is: ‘Downsize immediately,’” said Rob-    aging Employee Costs in Difficult Economic Times.”                      bile technologies will affect your
                                                                                                                                                          readership.
                                   ert J. Greene, CEO of Reward Sys-                 “One of the interesting issues about downsizing is that              WItH RaY MaRCanO, InteRnet GeneRaL
                                     tems Inc. in Glenview, Ill.                  the research tells us it rarely works effectively,” said                ManaGeR, daYtOn (OHIO) daILY neWs,
                                          U.S. newspapers have                       Greene, who holds a Ph.D. “Certainly it doesn’t produce              and JIM MaxWeLL, VP OPeRatIOns, Rust
                                                                                                                                                          COMMunICatIOns InC.
                                                                                      the results that the paper was convinced it was going
                                                                                       to.”                                                               May 14 | Webinar
                                                                                           Before embarking on layoffs, human resource de-
                                                                                           partments should count the cost. “We want to be
                                                                                                                                                          Local sales
                                                                                                                Work ForcE: continuEd on pAgE 9
                                                                                                                                                          account targeting
                                                                                                                                                          Most advertising managers want
                                                                                                                                                          all sales reps to sell all products
                                                                                                                                                          to all accounts. This is an unrealis-
                                                                                                                                                          tic goal set up for failure with a
                                                                                                                                                          dramatic negative impact on ad-
                                                                                                                                                          vertisers, on your advertising rela-
                                                                                                                                                          tionships and your sales results.
                                                                                                                                                          This session will discuss how to be
                                                                                                                                                          successful today by helping sales
                                                                                                                                                          associates determine which prod-
                                                                                                                                                          ucts should be presented to each
                                                                                                                                                          client based on that client’s
                                                                                                                                                          unique business needs.
                                                                                                                                                          WItH LaRRY MaYnaRd, CHaIRMan, nGM
 New member profile                        VIdeO adVeRtIsInG                               Niche Products                                                 PaRtneRs, LLC, OsWeGO, ILL.
 Nebraska paper proves content             Are you taking advantage of the                 Stuck in a rut? Here’s how to
 doesn’t have to be entirely free on       growing trend toward online video               restore value to your
                                                                                                                                                          Additional training on pages 19-22
 the Internet.                             advertising?                                    not-so-special sections.                                       or go to www.inlandpress.org.
 page 6                                    PaGe 7                                          Pages 15-16                                                    Select “Event Registration” under the
                                                                                                                                                          Training heading.
the
           Inlander
SEPTEMBER 2009 | Vol. 23, No. 9
                                                                                                                                         Mailed Monday Aug. 31, from Algonquin, Ill.
                                                                                                                            Inform post office if it arrives after Sept. 14. Address service requested.



                                                                                                      knowledge for newspapers
                                                                                                                                                        Inland
Honor your journalists                                                                  LAST CHANCE                                                     training
                                                                                       TO REGISTER                                                      “Very informative especially
                                                                                                                                                        for small papers such as ours.
                                                                                                                                                        We’ll do more.”
                                                                                                                                                                      — Marshall Smith,
  Enter the 2009
                                                                                 Group Executives
                                                                                                                                                           Idyllwild (Calif.) Town Crier




Newsroom
                                                                                                                                                        Sept. 2 | Webinar


                                                                                 Conference
                                                                                                                                                        selling and Packaging
                                                                                                                                                        direct Mail advertising



  Contests
                                                                                                                                                        Learn how to create direct re-
                                                                                                                                                        sponse advertising and what the
                                                                                                                                                        most important elements are in a
                                                                                 Sept. 21-23                      Program information                   direct mail campaign. The pre-
                                                                                                                 and registration is at                 senter trains sales staffs to sell di-
                                                                                 InterContinental Hotel      InlandPress.org. Click on                  rect mail/direct response adver-
                                                                                 Kansas City, Mo.          “Event Registration” under                   tising. Find out why newspapers
                                                                                                                                                        are getting into direct mail, how
                       DEADLINE IS SEPT. 11                                                                       the “Training” tab or
                                                                                                                    call 847-795-0380.
                                                                                                                                                        to set up a direct mail program in-
                                                                                                                                                        house, the do’s and don’ts and
   Inland                 For more information, see page 4                           Co-sponsored by Inland Press Association
                                                                                                                                                        best practices.
                                                                                                                                                        With sue Beck, PresideNt, PriNt
   Works for You
                               or visit InlandPress.org                               and Suburban Newspapers of America
                                                                                                                                                        MarketiNg coNcePts, iNc., houstoN,
                                                                                                                                                        texas

                                                                                                                                                        Sept. 9 | Webinar
                                                                                                                                                        Mind the gap:
Stop the Presses: Newspapers have a future                                                                                                              the key to exceptional
                                                                                                                                                        customer service
                                                                                                                                                        The gap between exceptional cus-
By Adolfo Mendez                           That’s not to suggest today’s                                                                                tomer service and service that dis-
                                                                                                                                                        appoints is only a small gap. Excep-
Editor                                  market isn’t very challenging. “Al-
                                        though we have certain challenges,        special report: the digital                                           tional customer service is not that
                                                                                                                                                        hard to achieve, and you can really
  A daily diet of negative stories      we’re actually a very formidable                                                                                differentiate your company by fo-
about newspapers can confuse you        and successful industry,” he said,        transition of Newspapers                                              cusing on the little things. Find out
                                                                                                                                                        how to determine what level of
about the facts, according to Larry     adding that newspapers, for in-                                                                                 customer service you are actually
Maynard, chairman of NGM Part-          stance, didn’t try to seek billion-                                                                             delivering, how to align recogni-
                                                                                          WS
ners LLC in Oswego, Ill.                dollar bailouts from the federal                                                                                tion and rewards systems to ce-
  “There are a lot good things go-      government.                                    NE                                                               ment in quality service and how to
                                                                                                                                                        develop feedback mechanisms to
ing on in newspapers today,” said          “Although our industry is evolv-                                                                             ensure exceptional service.
Maynard, who spent 25 of his 40         ing, the foundation of our business                                                                             With Mark erNst, J.d., PresideNt, erNst
years in the newspaper business         is very strong,” he said.                                                                                       eNterPrises, llc
working for Copley Newspapers.             So what’s there to be happy                                                                                  Sept. 10 | Webinar
“Sometimes we lose sight of             about?
that.”                                     In most cases, a newspaper has
                                                                                                                                                        important lessons from
  Maynard said the “true state of the   “one of, if not the, strongest brand                                                                            daily Newspapers
industry” is that newspapers have       equity” in its local market, May-                                                                               The Kubas Group will present les-
“unknown strengths,” which they         nard said. “More often than not,          To read the report,                                                   sons from North American daily
                                                                                                                                                        newspapers that have successfully
should be reminded of. “Each of us      nobody is more familiar with the           see pages 10-13                                                      grown ad revenues. Two case
                                                                                                                                                        studies will be presented. You’ll
has many strengths, though some of
us may have lost sight of them.”                   FuturE: CoNtiNuEd oN PAgE 9                                                                          learn why cost-cutting is not the
                                                                                                                                                        way to succeed and what legacy
                                                                                                                                                        sales and business practices to
                                                                                                                                                        avoid and how these practices
  Niche Products                                      rethiNkiNg PriNt classifieds                 hoNoriNg Morley PiPer                                limit future ad revenues.
  A paper in Dubuque, Iowa, gets its                  Taking a fresh approach can                  Colleagues bid former New                            With chris kuBas, vice PresideNt, the
                                                                                                                                                        kuBas grouP, toroNto, oNtario
  sales reps excited about selling for a              produce better results for                   England Newspaper Association
  revamped holiday publication.                       the paper and advertisers.                   head a fond farewell.                                Additional training information on pages
                                                                                                                                                        20-22 or visit InlandPress.org. Select “Event
  Page 8                                              Page 14                                      Pages 18-19                                          Registration” under the “Training” tab.
Inlander fronts
Inlander fronts
Inlander fronts
Inlander fronts
Inlander fronts

Contenu connexe

En vedette

Double Oak Consulting
Double Oak ConsultingDouble Oak Consulting
Double Oak Consultingmaramsey75048
 
Stokes Slideshare
Stokes  SlideshareStokes  Slideshare
Stokes SlideshareMarcus
 
Special Sections
Special SectionsSpecial Sections
Special Sectionsfinkitover
 
Marcus Stokes Webcast
Marcus Stokes WebcastMarcus Stokes Webcast
Marcus Stokes WebcastMarcus
 
Double Oak Consulting
Double Oak ConsultingDouble Oak Consulting
Double Oak Consultingmaramsey75048
 
Critical review kaufman-final
Critical review  kaufman-finalCritical review  kaufman-final
Critical review kaufman-finalJujhar Sidhu
 
Bi Capacity Planning
Bi Capacity PlanningBi Capacity Planning
Bi Capacity Planningmstmike
 
Das uber leather werkz long version 2
Das uber leather werkz long version 2Das uber leather werkz long version 2
Das uber leather werkz long version 2Jujhar Sidhu
 
Samsung case study
Samsung case studySamsung case study
Samsung case studyJujhar Sidhu
 

En vedette (11)

Double Oak Consulting
Double Oak ConsultingDouble Oak Consulting
Double Oak Consulting
 
Stokes Slideshare
Stokes  SlideshareStokes  Slideshare
Stokes Slideshare
 
Special Sections
Special SectionsSpecial Sections
Special Sections
 
Marcus Stokes Webcast
Marcus Stokes WebcastMarcus Stokes Webcast
Marcus Stokes Webcast
 
Double Oak Consulting
Double Oak ConsultingDouble Oak Consulting
Double Oak Consulting
 
Critical review kaufman-final
Critical review  kaufman-finalCritical review  kaufman-final
Critical review kaufman-final
 
Tarea segunda semana
Tarea segunda semanaTarea segunda semana
Tarea segunda semana
 
Bimby alternativas
Bimby alternativasBimby alternativas
Bimby alternativas
 
Bi Capacity Planning
Bi Capacity PlanningBi Capacity Planning
Bi Capacity Planning
 
Das uber leather werkz long version 2
Das uber leather werkz long version 2Das uber leather werkz long version 2
Das uber leather werkz long version 2
 
Samsung case study
Samsung case studySamsung case study
Samsung case study
 

Plus de finkitover

Writing samples
Writing samplesWriting samples
Writing samplesfinkitover
 
Newspapers & Technology ads
Newspapers & Technology adsNewspapers & Technology ads
Newspapers & Technology adsfinkitover
 
Inlander Stories
Inlander StoriesInlander Stories
Inlander Storiesfinkitover
 
125 Annual Meeting Spread
125 Annual Meeting Spread125 Annual Meeting Spread
125 Annual Meeting Spreadfinkitover
 

Plus de finkitover (6)

Brochures
BrochuresBrochures
Brochures
 
Twitter Tools
Twitter ToolsTwitter Tools
Twitter Tools
 
Writing samples
Writing samplesWriting samples
Writing samples
 
Newspapers & Technology ads
Newspapers & Technology adsNewspapers & Technology ads
Newspapers & Technology ads
 
Inlander Stories
Inlander StoriesInlander Stories
Inlander Stories
 
125 Annual Meeting Spread
125 Annual Meeting Spread125 Annual Meeting Spread
125 Annual Meeting Spread
 

Dernier

12042024_First India Newspaper Jaipur.pdf
12042024_First India Newspaper Jaipur.pdf12042024_First India Newspaper Jaipur.pdf
12042024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Mitochondrial Fusion Vital for Adult Brain Function and Disease Understanding...
Mitochondrial Fusion Vital for Adult Brain Function and Disease Understanding...Mitochondrial Fusion Vital for Adult Brain Function and Disease Understanding...
Mitochondrial Fusion Vital for Adult Brain Function and Disease Understanding...The Lifesciences Magazine
 
13042024_First India Newspaper Jaipur.pdf
13042024_First India Newspaper Jaipur.pdf13042024_First India Newspaper Jaipur.pdf
13042024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Emerging issues in migration policies.ppt
Emerging issues in migration policies.pptEmerging issues in migration policies.ppt
Emerging issues in migration policies.pptNandinituteja1
 
11042024_First India Newspaper Jaipur.pdf
11042024_First India Newspaper Jaipur.pdf11042024_First India Newspaper Jaipur.pdf
11042024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Power in International Relations (Pol 5)
Power in International Relations (Pol 5)Power in International Relations (Pol 5)
Power in International Relations (Pol 5)ssuser583c35
 
15042024_First India Newspaper Jaipur.pdf
15042024_First India Newspaper Jaipur.pdf15042024_First India Newspaper Jaipur.pdf
15042024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Geostrategic significance of South Asian countries.ppt
Geostrategic significance of South Asian countries.pptGeostrategic significance of South Asian countries.ppt
Geostrategic significance of South Asian countries.pptUsmanKaran
 
lok sabha Elections in india- 2024 .pptx
lok sabha Elections in india- 2024 .pptxlok sabha Elections in india- 2024 .pptx
lok sabha Elections in india- 2024 .pptxdigiyvbmrkt
 
Political-Ideologies-and-The-Movements.pptx
Political-Ideologies-and-The-Movements.pptxPolitical-Ideologies-and-The-Movements.pptx
Political-Ideologies-and-The-Movements.pptxSasikiranMarri
 

Dernier (10)

12042024_First India Newspaper Jaipur.pdf
12042024_First India Newspaper Jaipur.pdf12042024_First India Newspaper Jaipur.pdf
12042024_First India Newspaper Jaipur.pdf
 
Mitochondrial Fusion Vital for Adult Brain Function and Disease Understanding...
Mitochondrial Fusion Vital for Adult Brain Function and Disease Understanding...Mitochondrial Fusion Vital for Adult Brain Function and Disease Understanding...
Mitochondrial Fusion Vital for Adult Brain Function and Disease Understanding...
 
13042024_First India Newspaper Jaipur.pdf
13042024_First India Newspaper Jaipur.pdf13042024_First India Newspaper Jaipur.pdf
13042024_First India Newspaper Jaipur.pdf
 
Emerging issues in migration policies.ppt
Emerging issues in migration policies.pptEmerging issues in migration policies.ppt
Emerging issues in migration policies.ppt
 
11042024_First India Newspaper Jaipur.pdf
11042024_First India Newspaper Jaipur.pdf11042024_First India Newspaper Jaipur.pdf
11042024_First India Newspaper Jaipur.pdf
 
Power in International Relations (Pol 5)
Power in International Relations (Pol 5)Power in International Relations (Pol 5)
Power in International Relations (Pol 5)
 
15042024_First India Newspaper Jaipur.pdf
15042024_First India Newspaper Jaipur.pdf15042024_First India Newspaper Jaipur.pdf
15042024_First India Newspaper Jaipur.pdf
 
Geostrategic significance of South Asian countries.ppt
Geostrategic significance of South Asian countries.pptGeostrategic significance of South Asian countries.ppt
Geostrategic significance of South Asian countries.ppt
 
lok sabha Elections in india- 2024 .pptx
lok sabha Elections in india- 2024 .pptxlok sabha Elections in india- 2024 .pptx
lok sabha Elections in india- 2024 .pptx
 
Political-Ideologies-and-The-Movements.pptx
Political-Ideologies-and-The-Movements.pptxPolitical-Ideologies-and-The-Movements.pptx
Political-Ideologies-and-The-Movements.pptx
 

Inlander fronts

  • 1. the Inlander AUGUST 2009 | Vol. 23, No. 8 knowledge for newspapers Mailed Monday July 27 from Algonquin, Ill. Inform post office if it arrives after Aug. 10. Address service requested. Inland Special Sections training Special Report Last chance “The Webinar was helpful. I can’t take all my account reps to register out of the office but the quick and to-the-point presentation is good info.” — Tina West, Courier Times, New Castle, Ind. Aug. 6-8 newspaper business Newspaper Business development Conference Development Conference Share ways to make money through new and emerging print and online products. Who should attend? Our group includes pub- Aug. 6-8, Doubletree Hotel, Arlington Heights, Ill. lishers, ad directors, marketing personnel, specialty products managers and special sections To register, visit InlandPress.org. Click on editors—people who are ener- “Event Registration” under the “Training” tab. gized and able to take back to their papers practical solutions that they can put to work quickly. For more information, call 847-795-0380 To read the report, see pages 12-13 the doubletree hotel, arlington or visit NBDN-Inland.org. heights, ill. Aug. 11 | Webinar the sales Compensation Do you know how to lead your people in a bear market? dilemma: a webinar Presentation and By Adolfo Mendez gating and helping employees grow. discussion EDitor E is for Emotional Intelligence. Nothing impacts sales behavior, Now a popular trend in business, EI (or positively or negatively, more than compensation. Discussion It’s a bear market, but EQ, emotional intelligence quotient) will center on reviewing current Bill Osborne, a consultant refers to the ability to manage your plans and their effectiveness in who has spent his entire emotions and the emotions of others. today’s changed and competitive career with newspapers, The concept was the brainchild of Dan- environment, in driving the sales behavior and results you seek and isn’t bearish. iel Goleman, a psychologist and author in hiring and retaining the best Osborne said the word of the 1996 book, “Emotional Intelli- sales personnel. “bear” can serve as a gence.” with larry Maynard, President, ngM Partners, oswego, ill. useful acronym when A is for Attention. To successfully discussing newspaper give employees the attention they desire Aug. 13 | Webinar leadership in tough times, begins with being able to observe and and he explained how during a recent properly interpret their behavior. driving Productivity Inland Webinar. R is for Rewards. Recognize em- through employee Leaders can be effective if they return ployees so they can feel good about engagement to what he described as the BEAR ne- their work, stay motivated and perform The Gallup Company has reported cessities. Those are: to your expectations. that up to 29 percent of employ- ees can be actively engaged in B is for Basics. Return Osborne said leadership and manage- your business, and that means 70 to the basics, such as ment are different. Leadership is the percent can be disengaged. Find leading by example, ability to get people to act in a specific out how you can determine what percent of your employees are serving your team, dele- lEADErship: ContinuED on pAgE 8 engaged and learn the eight steps to driving employee engagement as well as how to align recognition Contest winners reader Contributions blogging suCCess and rewards systems to support Here are the winners of the Relying on readers for content is A California newspaper high productivity. with Mark ernst, J.d., President, ernst 2009 Newspaper Business nothing new for this North Carolina company’s blog site on pets enterPrises, llC. Development Contest. paper. gets readers engaged. Additional training information on pages 19-22 or visit InlandPress.org. Select “Event Page 5 Page 7 Page 10 Registration” under the “Training” tab.
  • 2. the Inlander APRIL 2010 | Vol. 24, No. 4 knowledge for newspapers Mailed Monday March 29, from Algonquin, Ill. Inform post office if it arrives after April 12. Address service requested. Inland Enter the 2010 Attend Inland’s training & Newspaper Business Development Contest ADVERTISING “I thought the Inland Webinar on classifieds was excellent! It was very informative. I would EXECUTIVES definitely recommend this ses- sion to others. I will be making Attend the 2010 changes in my department based on this Webinar! Thank you!” New Business Development Conference CONFERENCE Carin Wharton, supervisor, classifieds, Riverside (Calif.) Press Enterprise June 15-16 April 6 | Webinar Contest deadline is July 9. Weekly newspaper For more information, see page 5. Doubletree Hotel Chicago Focus: Effective Web Conference is Aug. 5-7 at the Doubletree in Arlington Heights, Ill. Sites For Weekly newspapers Hotel Chicago in Arlington Heights, Ill. For more, see page 4. We’ll cover the basics of what you need on your Web site and what you don’t, how to keep it active Pioneer Newspapers’ Facebook face-off and what kinds of costs you might incur. How much should your Web site reflect the paper or go be- yond it? This Inland Webinar will address design and user research, Two papers use contest staffing, writing for the Web and new revenue opportunities. This to grow audience on isn’t intended to dive deep on any topic but to give you a solid over- view of how you stack up, where popular social network you should go and what not to bother with! WITh BILL OSTEndORF, PRESIdEnT, CREaTIvE CIRCLE MEdIa COnSULTIng, By Adolfo Mendez PROvIdEnCE, R.I. Editor April 13 | Webinar Like a couple of teenagers racing to get the driving Productivity most Facebook friends, two Pioneer Newspa- and Motivating With pers on the West Coast recently competed non-Financial Practices against each other to see who could get the most and Incentives Facebook fans. This Inland Webinar will focus on The stakes were high: three large combina- the management practices that tion pizzas and bragging rights. can drive productivity without in- While both papers were successful in using creasing costs. We will also focus on the role non-financial incen- Facebook to grow their audience, there was a tives have on changing employee clear winner: The Herald & News, a 15,000-cir- behaviors. This Inland Webinar culation daily in Klamath Falls, Ore. will encourage attendees to assess Annah Backstrom (from left), Holly owens and Joanna Markell, members of the copy desk at the Herald & News the business’ engagement practic- Ironically, the idea for the contest didn’t in klamath Falls, ore., hold up their digital Now Superstar awards given to them for general excellence by es; identify the actions that must come from the winning paper. Pioneer Newspapers. the Herald & News recently beat a sister paper in a contest to determine which would be change to move to an account- FAcEBook: coNtiNuEd oN PAgE 8 the first paper to grow their Facebook fans by 100. IMAgE by ANdREw MARIMAN ability culture; discuss strategies for implementation of actions; and discuss the importance of nEW MEMBER PROFILE PICTURE PagES FOR ManagERS alignment of recognition and re- ward systems. The New Haven (Conn.) Register A pictorial spread of the 23rd If your staff isn’t working WITh MaRk ERnST J.d., PRESIdEnT, ERnST combines compelling content Annual Key Executives Conference the way you’d like, could EnTERPRISES, LLC. with latest technology. held in Captiva Island, Fla. you be the problem? Additional training information on pages 18-21 or visit InlandPress.org. Select “Event PagE 6 PagES 12-13 PagE 17 Registration” under the “Training” tab.
  • 3. the Inlander JANUARY 2010 | Vol. 24, No. 1 knowledge for newspapers Mailed Monday Dec. 28, from Algonquin, Ill. Inform post office if it arrives after Jan. 11. Address service requested. Inland training Small “The conference was wonderful. The information was extremely Newspaper useful, and the networking opportunities were excellent. See you next year.” — Carla Zuill IN The Royal Gazette Bermuda Focus 10 LA Jan. 12 | Webinar W 20 20 specific steps to EB ND take if you seriously Want growth in classified line ads IN An Inlander Special Feature Fo This Inland Webinar will offer 20 r mo specific steps to take if you are AR re, serious about having a classified se ep section that is good for the read- ers, good for the advertisers, good ag S es for the staff, and that meets rea- 16 sonable budget expectations. The Grow circulation, page 12 an first 10 steps should be easy. The Publisher raises prices, page 13 d1 second 10 steps are considerably 7. tougher, but are critical to reach- ing excellence in your classifieds. Richard Clark has 33 years of clas- sifieds experience. This is your Avoiding the pitfalls of social networking chance to tap into his knowledge base and get your classifieds back on a growth track. With richarD clark, PresiDeNt, classifieD DeveloPmeNt, JohNsoN city, teNN. By Adolfo Mendez lot different from a Facebook.” Washington, D.C. going to really nail that son of a Editor Newspaper publishers engage in For example, editorial employees [expletive deleted] this time.” Jan. 13 | Webinar social networking when they try to who are not careful on their per- Appearance often accounts for Due and Done: “total The Internet’s social networking get readers to comment on stories, sonal Twitter account or Facebook more than the actual facts, Hart time management strengths are a boon for newspa- use blogs to engage readers and pages—or even company e-mails— said. “I’ve been representing jour- for the New year” pers, but it’s also made publishers encourage them to e-mail a story to can suggest that they are not “a nalists for 23 years, and I have Why are some people so effective contend with inappropriate content a friend. neutral and dispassionate reporter never in my life met a reporter who at getting what’s due DONE? They and comments posted to their sites “Anything that somebody in the just reporting on the facts,” Hart published a story with actual mal- seem to have endless energy and by readers, and contemplate setting community puts on your site is said. ice, with knowledge of falsity or move from one project to anoth- er—always staying focused on limits or establishing policy on em- user-generated content,” Marcano “You want to take battle meta- serious subjective doubt as to truth, whatever they are doing (and able ployees’ use of social networks. said. “And the reason there’s a lot phors out of your newsroom,” Hart but I’ve seen some plaintiff’s at- to keep their cool). These people “When people think of social of interest in user-generated content said. “Errors are inevitable in the torney make a very good go at are not only fun to be around, but networks, they often think of Face- is that more and more people are fast-paced world of news reporting. showing a judge that a reporter had, they know how to get great re- sults. Make 2010 the year that you book, MySpace, Twitter. They doing it.” Errors do slip in to stories from in fact, published with actual mal- join their ranks. You’ll learn four don’t think about social networking But the digital era not without its time to time. You want to be able ice and they’ve always done that basic concepts that will make in the context of newspapers,” said pitfalls, so publishers should take to defend those as errors that oc- based on statements that were made your job more rewarding than Ray Marcano, Internet general specific steps to protect themselves, curred in good faith. You don’t that were taken out of context and ever before. This Inland Webinar is a “whole life” course because manager for Cox Ohio Publishing. according to Jonathan Hart, an at- want to have an e-mail from a re- what you learn for your job can be “A publisher’s social network is a torney with Dow Lohnes PLLC, in porter to an editor that says, ‘I’m SociAl NEtworkiNg: coNtiNuEd oN pAgE 10 used at home, too! With DaN chioDo, PresiDeNt, imPact traiNiNg aND DeveloPmeNt, JoPliN, Niche PublicatioN oNliNe DisPlay aDs eNter iNlaND coNtests mo. How a Michigan paper helps Improve your Web site and The deadlines are fast approaching luxury resort reaching wealthy you’ll improve your advertisers’ for Print Quality and New Frontier Additional live training information on clientele. results. contests. pages 16-17 or visit InlandPress.org. Select “Event Registration” under the Page 6 Page 7 Page 8 “Training” tab.
  • 4. the Inlander FEbRUARy 2010 | Vol. 24, No. 2 knowledge for newspapers Mailed Monday Jan. 25, from Algonquin, Ill. Inform post office if it arrives after Feb. 8. Address service requested. Inland An Inlander Special Feature training SALES Help your sales staff make the most of 2010 with these proven “Great presenter and great FOCUS techniques from top industry experts. See pages 12 and 13. reminders by e-mail so we Additional articles throughout this edition of The Inlander focus didn’t forget to attend. It was on your classifieds department, special sections, qualifying leads easy to get logged onto the and handling tough sales. Webinar. I appreciated the opportunity to ask questions during the presentation, and I appreciated receiving the a preview of the 2010 Key executives conference presentation so that I don’t forget anything! Please contact me in the future for more By Kathy Ballanfant classifieds-oriented Webinars.” Inland Press assocIatIon PresIdent-elect — Malia Miller, advertising Tired of the winter weath- manager, The Daily Courier, er? Blustery winds, chapped lips Prescott, Ariz. and hands, stuffy noses and heavy clothing can take a vacation—and Feb. 3 | Webinar so can you—if you join Inland embrace a Press Association reader-centered members this Feb- classifieds model to ruary at Florida’s South Seas Island grow the franchise In this Inland Webinar, you will Resort on Captiva learn the best ways to grow reve- Island. nues and strengthen your classi- The sugary sand fieds franchise by identifying and beaches, waving meeting your readers’ needs. Your advertisers don’t actually want Kathy Ballanfant palms, cocktails ads, they want their ads to pay around the pool, off. Only your readers can give and friendly manatees peering from advertisers the results they the water will be a refreshing trop- want. Even though the process of embracing market-driven classi- ical break for most of us. You can fieds requires a substantial shift in play tennis or golf, learn to sail, rent mindset, the actual process is a jet ski or charter a fishing boat— straightforward. or just loll about in the sun sipping with richard clark, presideNt, classified developmeNt, JohNsoN city, soda through a straw. teNN. Put that together with a terrific Feb. 10 | Webinar program (see page 24), focusing on issues to help you make money and who else wants interest readers, lots of networking the south seas Island resort on captiva Island, Fla., the site of the 2010 Key executives conference, is a tranquil tropical- to sell more web? opportunities with fellow newspa- island destination along the Florida Gulf coast. PhoTo by KAThy bAllANFANT CPM selling is the pits. You need per professionals, a fabulous pro- to evaluate the CPM of your ban- ner inventory to calculate the ef- gram for spouses, and you have an about paid content, social media complete details). Monday, and Tennis and Golf fective rate you deserve. But nev- invitation you can’t turn down! and community engagement. Na- But don’t worry—there’s plenty Tournaments will be on stage Tues- er tell the advertiser what it is— Take a look at the program for tional advertising—as well as po- of time for networking (and play), day afternoon. For those who don’t especially if you are trying to sell Key Executives—there’s informa- litical advertising—and how to get too. An oceanside reception and play tennis and golf ... well, there small- and medium-sized busi- nesses! Want to sell more Web? tion about E-readers, ad networks your share are sure to be sessions sunset festivities will be the eve- Start by attending this Inland We- and sales management, sessions that will be packed! (See page 4 for ning attraction both Sunday and PrevIew: contInued on PaGe 9 binar, where you’ll learn about a proven model that has generated millions of dollars in new online New member profile Niche publicatioNs classified ad departmeNt revenue during the past year! with mike bliNder, presideNt, bliNder A Canadian paper offsets Newsletters attract an increasing Are you maximizing your group iNc., New port richey, fla. single-copy sales decline number of readers and advertisers classified sales department Additional training information on pages with gains in home delivery. in Florida. for optimal success? 19-21. To register, visit InlandPress.org. Select “Event Registration” under the page 5 pages 6-7 page 11 “Training” tab.
  • 5. the Inlander JULY 2009 | Vol. 23, No. 7 knowledge for newspapers Mailed Monday June 29, from Algonquin, Ill. Inform post office if it arrives after July 13. Address service requested. Inland Inland Press Association’s training 124th Annual Meeting New Models, “The Webinars are a very efficient way of keeping informed of the latest information. They are greatly appreciated.” — Mark Wolf, The Truth, Elkhart, Ind. New Revenues, July 14 | Webinar Putting stories, New Solutions sales in Motion via Video Today’s story telling can’t be con- fined to simple headlines and text. We’ll examine the video PREVIEW tools and training you’ll need to connect with today’s action-ori- ented, visual audience. With chris Krug, general Manager, Vice President Of neWs and cOntent, shaW suburban Media; and J. tOM Plan to attend this year’s For more, shaW, Vice President Of MarKet deVelOPMent, shaW suburban Media Annual Meeting on Oct. 25-27 at see page 5 July 15 | Webinar the Renaissance Chicago Hotel how does a newspaper cultivate and Profit from a Vibrant ‘local U.S. dailies see declines in revenue, profits over 5-year span Marketplace directory’? Discover how to create a profit- able online community for those Operating profit remains in the Trend Analysis: Five-year trend (2004-2008) advertisers in your market who would traditionally not look to your print or online product as an double-digits despite the downturn Circulation Advertising Revenue News & Editorial Expense Operating Profit advertising resource. Develop a user-friendly source for your com- munity advertisers with upsell op- 15,000 or less 4.3% 9.2% -64.8% By Adolfo Mendez five-year period ending in 2008. tions to grow their business and Editor Overall, daily newspapers of all 15,001 to 25,000 -9.8% -0.3% -50.2% your bottom line. With sara WilhelM, Vice President, circulation sizes have experienced 25,001 to 50,000 -14.7% -10.6% -190.4% sales and business deVelOPMent, A triple whammy of declining double-digit and even triple-digit 50,001 to 80,000 -18.6% -7.2% -82.9% MediaPhOrMedia/laWrence JOurnal WOrld circulation, advertising and classi- declines in operating profit, the fied revenue has been eroding the study found. The steepest decline 80,001 and up -28.9% -10.2% -100.1% SoURcE: INLANd PRESS ASSocIATIoN July 16 | Webinar profits at U.S. dailies over the past in profits has occurred in daily pa- five years, according to a report by pers in the 25,001- to 50,000-cir- Tim Mather, Inland’s financial significant decline in profits, the leadership in the Inland Press Association. The culation size, which, together, aver- studies manager, who helped pre- Trend Analysis average overall tough times sole circulation group showing a aged a 190 percent decline from pare the 2004-2008 Trend Analysis, shows newspaper operating profits Leading in tough times requires taking personal accountability, hopeful sign was the under 2004 to 2008. said newspaper profits remain still ranged from more than 11 per- building trust and creating a moti- 15,000-circulation category, which Inland’s analysis of financial strong. “It was interesting to see cent to 15 percent of gross revenue vational environment. Whether actually showed a 2.5 percent data sheds light on more than 120 that, despite the downturns in virtu- in all circulation groups except it’s a layoff, economic downturn, growth in gross revenues during the papers across the country. ally all revenue sources and the StUdy: ContinUEd on pAgE 15 bankruptcy or other change, this discussion will provide proven leadership techniques that will bring about results. Online case study niche PrOducts self-defeating acts With bill OsbOrne, President, the Georgia paper finds success with Why an Indiana paper took a Are you making these five PeOPle business, arnOld, Md. building a ‘sense of community’ on ‘more is less’ approach with management mistakes that its Web site. special sections. undermine revenue growth? Additional training information on pages 19-22 or visit Inlandpress.org. Select “Event Page 9 Page 12 Page 15 Registration” under the “Training” tab.
  • 6. the Inlander MAY 2009 | Vol. 23, No. 5 knowledge for newspapers Mailed Monday April 27, from Algonquin, Ill. Inform post office if it arrives after May 11. Address service requested. Inland Build your classifieds training AN INLANDER SPECIAL FEATURE Need Some “One investment we hold sacred is our Inland Press Association Improve your paper’s bottom line with Revenue-Generating membership. We’ll be more resilient through any economic swing by belonging to a strategies that grow classifieds. Ideas? nuts-and-bolts organization like Inland.” — Dennis Waller Attend the Newspaper Business Publisher, The Chronicle See pages 12, 13 Development Conference Centralia/Chehalis, Wash. Aug. 6-8 at the Doubletree Hotel May 7 | Webinar in Arlington Heights, Ill. How to Improve Your Recruitment Packaging and Positioning Learn how to improve your sales Visit nbdn-inland.org efforts, visibility and results for lo- cal recruitment sales, current agen- For more conference information, see page 4. cy sales and agencies not currently running with your newspaper. WItH LaRRY MaYnaRd, CHaIRMan, nGM downsizing your work force isn’t a cure-all PaRtneRs, LLC, OsWeGO, ILL. May 13 | Webinar the next Great Frontier By Adolfo Mendez eliminated more than 26,000 jobs through layoffs and Has arrived: Mobile Editor buyouts since June 2007, according Paper Cuts, a Web The immediate revenue potential of mobile technology may be lim- site about the industry that is updated by a journalist. ited, but remember when they What’s a newspaper to do when revenues keep dropping Downsizing, in general, could prove to be a costly mis- said that about the Internet? but people costs don’t go down at all? “Obviously, the take, Greene said during an Inland Webinar titled, “Man- Now’s the time to learn how mo- American answer is: ‘Downsize immediately,’” said Rob- aging Employee Costs in Difficult Economic Times.” bile technologies will affect your readership. ert J. Greene, CEO of Reward Sys- “One of the interesting issues about downsizing is that WItH RaY MaRCanO, InteRnet GeneRaL tems Inc. in Glenview, Ill. the research tells us it rarely works effectively,” said ManaGeR, daYtOn (OHIO) daILY neWs, U.S. newspapers have Greene, who holds a Ph.D. “Certainly it doesn’t produce and JIM MaxWeLL, VP OPeRatIOns, Rust COMMunICatIOns InC. the results that the paper was convinced it was going to.” May 14 | Webinar Before embarking on layoffs, human resource de- partments should count the cost. “We want to be Local sales Work ForcE: continuEd on pAgE 9 account targeting Most advertising managers want all sales reps to sell all products to all accounts. This is an unrealis- tic goal set up for failure with a dramatic negative impact on ad- vertisers, on your advertising rela- tionships and your sales results. This session will discuss how to be successful today by helping sales associates determine which prod- ucts should be presented to each client based on that client’s unique business needs. WItH LaRRY MaYnaRd, CHaIRMan, nGM New member profile VIdeO adVeRtIsInG Niche Products PaRtneRs, LLC, OsWeGO, ILL. Nebraska paper proves content Are you taking advantage of the Stuck in a rut? Here’s how to doesn’t have to be entirely free on growing trend toward online video restore value to your Additional training on pages 19-22 the Internet. advertising? not-so-special sections. or go to www.inlandpress.org. page 6 PaGe 7 Pages 15-16 Select “Event Registration” under the Training heading.
  • 7. the Inlander SEPTEMBER 2009 | Vol. 23, No. 9 Mailed Monday Aug. 31, from Algonquin, Ill. Inform post office if it arrives after Sept. 14. Address service requested. knowledge for newspapers Inland Honor your journalists LAST CHANCE training TO REGISTER “Very informative especially for small papers such as ours. We’ll do more.” — Marshall Smith, Enter the 2009 Group Executives Idyllwild (Calif.) Town Crier Newsroom Sept. 2 | Webinar Conference selling and Packaging direct Mail advertising Contests Learn how to create direct re- sponse advertising and what the most important elements are in a Sept. 21-23 Program information direct mail campaign. The pre- and registration is at senter trains sales staffs to sell di- InterContinental Hotel InlandPress.org. Click on rect mail/direct response adver- Kansas City, Mo. “Event Registration” under tising. Find out why newspapers are getting into direct mail, how DEADLINE IS SEPT. 11 the “Training” tab or call 847-795-0380. to set up a direct mail program in- house, the do’s and don’ts and Inland For more information, see page 4 Co-sponsored by Inland Press Association best practices. With sue Beck, PresideNt, PriNt Works for You or visit InlandPress.org and Suburban Newspapers of America MarketiNg coNcePts, iNc., houstoN, texas Sept. 9 | Webinar Mind the gap: Stop the Presses: Newspapers have a future the key to exceptional customer service The gap between exceptional cus- By Adolfo Mendez That’s not to suggest today’s tomer service and service that dis- appoints is only a small gap. Excep- Editor market isn’t very challenging. “Al- though we have certain challenges, special report: the digital tional customer service is not that hard to achieve, and you can really A daily diet of negative stories we’re actually a very formidable differentiate your company by fo- about newspapers can confuse you and successful industry,” he said, transition of Newspapers cusing on the little things. Find out how to determine what level of about the facts, according to Larry adding that newspapers, for in- customer service you are actually Maynard, chairman of NGM Part- stance, didn’t try to seek billion- delivering, how to align recogni- WS ners LLC in Oswego, Ill. dollar bailouts from the federal tion and rewards systems to ce- “There are a lot good things go- government. NE ment in quality service and how to develop feedback mechanisms to ing on in newspapers today,” said “Although our industry is evolv- ensure exceptional service. Maynard, who spent 25 of his 40 ing, the foundation of our business With Mark erNst, J.d., PresideNt, erNst years in the newspaper business is very strong,” he said. eNterPrises, llc working for Copley Newspapers. So what’s there to be happy Sept. 10 | Webinar “Sometimes we lose sight of about? that.” In most cases, a newspaper has important lessons from Maynard said the “true state of the “one of, if not the, strongest brand daily Newspapers industry” is that newspapers have equity” in its local market, May- The Kubas Group will present les- “unknown strengths,” which they nard said. “More often than not, To read the report, sons from North American daily newspapers that have successfully should be reminded of. “Each of us nobody is more familiar with the see pages 10-13 grown ad revenues. Two case studies will be presented. You’ll has many strengths, though some of us may have lost sight of them.” FuturE: CoNtiNuEd oN PAgE 9 learn why cost-cutting is not the way to succeed and what legacy sales and business practices to avoid and how these practices Niche Products rethiNkiNg PriNt classifieds hoNoriNg Morley PiPer limit future ad revenues. A paper in Dubuque, Iowa, gets its Taking a fresh approach can Colleagues bid former New With chris kuBas, vice PresideNt, the kuBas grouP, toroNto, oNtario sales reps excited about selling for a produce better results for England Newspaper Association revamped holiday publication. the paper and advertisers. head a fond farewell. Additional training information on pages 20-22 or visit InlandPress.org. Select “Event Page 8 Page 14 Pages 18-19 Registration” under the “Training” tab.