A presentation from Tamsin Egerton at PWC giving an insight into how they use assessment and selection tools and techniques

1. Delivering assessment solutions PricewaterhouseCoopers 23 June 2009 PwC

2. Contents Outline of Assessment Services team at PwC Use of assessment at PwC Student hires Experienced hires Assessing our top talent Current challenges for our use of assessment Future opportunities

3. Section one Outline of Assessment Services team at PwC

4. Slide 4 © Assessment Services 2009 Assessment Services at PwC Section one Global centre of excellence Driving global assessment standards and best practice Integral part of PwC’s recruitment offering Specialist team of 4 - Occupational psychologists (Chartered) and assessment specialists Work directly with Student and Experienced Recruitment Design assessment processes and tools Validate and monitor effectiveness Manage the use of assessment Training, feedback, fairness, standards

5. Section two Use of assessment at PwC Student hires Experienced hires

6. Slide 6 © Assessment Services 2009 How do we use assessment at PwC? For Student hires Student Recruitment at PwC: c.17,000 applicants per year c.1,100 hires per year Generalist route and some specialist routes – c. 10 different vacancy types Generalist route is rolling process Managed by team of 35 recruiters UK-wide Plus a central service centre to manage operations Section two

7. Slide 7 © Assessment Services 2009 How do we use assessment at PwC? For Student hires – generalist route Section two HIRE Application form Online testing First interview Assessment day Group exercise Numerical reasoning P&P tests - Numerical, Logical Logical reasoning Written exercise Situational Judgement Questionnaire Senior interview

8. Slide 8 © Assessment Services 2009 How do we use assessment at PwC? For Experienced hires Experienced Recruitment at PwC (not including Partners): c.45,000 applicants per year c.1,500 hires per year, c.30% of total hires were internal applicants Many small-volume roles, at all levels Often specialist roles Ongoing recruitment as and when vacancies come up Managed by team of 30 recruiters UK-wide Plus a central service centre to process offers Section two

9. Slide 9 © Assessment Services 2009 How do we use assessment at PwC? For Experienced hires Section two HIRE CV First interview Assessment Second Interview Job analysis /selection of tools Written exercise P&P tests - Numerical, Logical Case study Personality questionnaire

10. Slide 10 © Assessment Services 2009

11. Slide 11 © Assessment Services 2009

12. Slide 12 © Assessment Services 2009 Our global competency framework All assessment is designed to measure our Global Core Competencies Global framework 10 competencies Across employee lifecycle www.pwc.com/uk/eng/car-exp/exp/apply.html www.pwc.com/uk/eng/car-inexp/student/home.html www.pwc.com/uk/eng/car-inexp/student/employability.html Each competency measured at least once through the interviews and other assessment exercises where used Preferably through observed evidence as well as reported evidence Section two

13. Slide 13 © Assessment Services 2009

14. Section three Assessing our top talent

15. Slide 15 © Assessment Services 2009 Partner and Director recruitment Clear and transparent process Assesses skills required in the role Strong emphasis on candidate experience Efficient – time is money Tough but fair assessment Parallel to internal process Section three

17. we can do much ourselves eg. design of process and some tools, some validation and modelling

19. validation and modelling

20. ongoing occasional analysisSection three

21. Section four Current challenges for our use of assessment

28. Slide 21 © Assessment Services 2009 Future opportunities Continued use of technology to enhance assessment process Increased use of applied/work sample assessment Align recruitment more effectively with people processes Broader use of assessment Introduction of objective assessment to Partner process Increasing global reach of assessment centre of excellence Section five

29. Slide 22 © Assessment Services 2009 Any questions?

30. Tamsin Martin Assessment Services tamsin.martin@uk.pwc.com 0207 804 0642 This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers LLP, its members, employees and agents accept no liability, and disclaim all responsibility, for the consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. © 2008 PricewaterhouseCoopers LLP. All rights reserved. 'PricewaterhouseCoopers' refers to PricewaterhouseCoopers LLP (a limited liability partnership in the United Kingdom) or, as the context requires, other member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity. PwC