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The real human
experience of the
internet of things
Martin Charlier
@marcharlier
@fjord
 Services can become more „human‟.
 How design fits into this.
What I‟m going to talk about
The Economist, 2002
Music
Retail
News & Publishing
Photography, Film & Television
Communication
Travel & Transportation
Banking
Health & Welln...
Many people
⇵
One computer
One person
⇵
One computer
One person
⇵
Many computers
2013
Computing is
becoming
shapeless
Embedded in things and environment.
Embedded in things and environment.
Understand speech, gestures, context.
Embedded in things and environment.
Understand speech, gestures, context.
Make decisions and take action.
2013
Computing is
becoming
shapeless.
It starts to become
more human.
Tom Igoe, Dan O‟Sullivan
Physical Computing
“How the computer sees us.”
How it will see us?
Services can
become more
human too.
But we need to be
careful.
How about gesture-controlled online
banking on your TV?
Designer #2
*facepalm*
Designer #1
What‟s the future going to
be l...
“I‟d rather eat you”
Thanks! @rivalee
Unexpected item
in the bagging
area.
Telegraph.co.uk, 2010
Sony TV advert patent
Microsoft XBOX One
Victor Johansson: The Escape Jacket
Steffen Fiedler: Instruments of Politeness
Adam Harvey: Camouflage from Computer Vision
www.cvdazzle.com
Design needs to
make services
human.
DESIGN TO
DISAPPEAR
Interaction
Time
REMOVE THE
INTERFACE
1. A driver approaches her car.
2. Takes her smartphone out of her purse.
3. Turns her phone on.
4. Slides to unlock her p...
Golden Krishna: nointerface.tumblr.com
1. A driver approaches her car.
Takes her smartphone out of her purse.
Turns her ph...
NEEDS
“Objects +”
Umbrella +
Body scale +
Signage +
Pill bottle +
CREATEOPEN
SERVICES
VOY „Ugle‟
www.voyoslo.com
OnTrees
www.ontrees.com
UNDERSTAND
HUMANS
Nikos A. Salingaros
Human scale
Gary Hustwit „Urbanized‟
Human scale
Masahiro Mori
The uncanny valley
cute creepy
User experience
Sensing technology
Sweet spot
UNDERSTAND HUMANS
CREATE OPEN SERVICES
DESIGN AROUND NEEDS
REMOVE THE INTERFACE
DESIGN TO DISAPPEAR
Every product is a
service waiting to
happen.
(Malin Mäki)
And vice versa.
Thank you.
Martin Charlier
@marcharlier
@fjord
martin.charlier@fjord.co.uk
The real human experience of the internet of things
The real human experience of the internet of things
The real human experience of the internet of things
The real human experience of the internet of things
The real human experience of the internet of things
The real human experience of the internet of things
The real human experience of the internet of things
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The real human experience of the internet of things

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Martin Charlier from Fjord presented at the Digital Services World Congress on the real human experience of the Internet of Things.

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The real human experience of the internet of things

  1. 1. The real human experience of the internet of things Martin Charlier @marcharlier @fjord
  2. 2.  Services can become more „human‟.  How design fits into this. What I‟m going to talk about
  3. 3. The Economist, 2002
  4. 4. Music Retail News & Publishing Photography, Film & Television Communication Travel & Transportation Banking Health & Wellness Digital is changing industries
  5. 5. Many people ⇵ One computer One person ⇵ One computer One person ⇵ Many computers
  6. 6. 2013 Computing is becoming shapeless
  7. 7. Embedded in things and environment.
  8. 8. Embedded in things and environment. Understand speech, gestures, context.
  9. 9. Embedded in things and environment. Understand speech, gestures, context. Make decisions and take action.
  10. 10. 2013 Computing is becoming shapeless. It starts to become more human.
  11. 11. Tom Igoe, Dan O‟Sullivan Physical Computing “How the computer sees us.”
  12. 12. How it will see us?
  13. 13. Services can become more human too. But we need to be careful.
  14. 14. How about gesture-controlled online banking on your TV? Designer #2 *facepalm* Designer #1 What‟s the future going to be like? Designer #1
  15. 15. “I‟d rather eat you”
  16. 16. Thanks! @rivalee
  17. 17. Unexpected item in the bagging area.
  18. 18. Telegraph.co.uk, 2010
  19. 19. Sony TV advert patent
  20. 20. Microsoft XBOX One
  21. 21. Victor Johansson: The Escape Jacket
  22. 22. Steffen Fiedler: Instruments of Politeness
  23. 23. Adam Harvey: Camouflage from Computer Vision www.cvdazzle.com
  24. 24. Design needs to make services human.
  25. 25. DESIGN TO DISAPPEAR
  26. 26. Interaction Time
  27. 27. REMOVE THE INTERFACE
  28. 28. 1. A driver approaches her car. 2. Takes her smartphone out of her purse. 3. Turns her phone on. 4. Slides to unlock her phone. 5. Enters her passcode into her phone. 6. Swipes through a sea of icons, trying to find the app. 7. Taps the desired app icon. 8. Waits for the app to load. 9. Looks at the app, and tries figure out (or remember) how it works. 10. Makes a best guess about which menu item to hit to unlock doors and taps that item. 11. Taps a button to unlock the doors. 12. The car doors unlock. 13. She opens her car door. Golden Krishna: nointerface.tumblr.com
  29. 29. Golden Krishna: nointerface.tumblr.com 1. A driver approaches her car. Takes her smartphone out of her purse. Turns her phone on. Slides to unlock her phone. Enters her passcode into her phone. Swipes through a sea of icons, trying to find the app. Taps the desired app icon. Waits for the app to load. Looks at the app, and tries figure out (or remember) how it works. Makes a best guess about which menu item to hit to unlock doors and taps that item. Taps a button to unlock the doors. 2. The car doors unlock. 3. She opens her car door.
  30. 30. NEEDS
  31. 31. “Objects +”
  32. 32. Umbrella +
  33. 33. Body scale +
  34. 34. Signage +
  35. 35. Pill bottle +
  36. 36. CREATEOPEN SERVICES
  37. 37. VOY „Ugle‟ www.voyoslo.com
  38. 38. OnTrees www.ontrees.com
  39. 39. UNDERSTAND HUMANS
  40. 40. Nikos A. Salingaros Human scale
  41. 41. Gary Hustwit „Urbanized‟ Human scale
  42. 42. Masahiro Mori The uncanny valley
  43. 43. cute creepy
  44. 44. User experience Sensing technology Sweet spot
  45. 45. UNDERSTAND HUMANS CREATE OPEN SERVICES DESIGN AROUND NEEDS REMOVE THE INTERFACE DESIGN TO DISAPPEAR
  46. 46. Every product is a service waiting to happen. (Malin Mäki) And vice versa.
  47. 47. Thank you. Martin Charlier @marcharlier @fjord martin.charlier@fjord.co.uk

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