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© 2015 Flexera Software LLC. All rights reserved. | Company Confidential1
Service Delivery Nirvana
The New IT Business As ...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential2
Todays Presenters
Timothy Davis
Senior Product M...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential3
Flexera Software Locations
SanJose,
California
B...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential4
Source: The Future of Work: Attract New Talent, ...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential5
2010 2011 2012 2013 2014 2015 2016
Changing Empl...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential6
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential7
IT Must Evolve
The Past
Technology Focus
The Fut...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential8
Shadow IT
A problem IT has created for themselve...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential9
Make IT More Agile
• Give employees freedom to ‘...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential10
IT Inefficiency
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential11
Automate Software License Optimization
• Determ...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential12
Complex Computing Environments
“The world is ch...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential13
Strategies for Achieving Service Delivery Nirva...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential14
Management of the Enterprise Application Lifecy...
© 2015 Flexera Software LLC. All rights reserved. | Company Confidential15
Questions?
1 Watch the Webinar on demand:
learn...
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Service Delivery Nirvana: The Universal Enterprise App Store

Becoming a Best in Class IT Organization is no longer about simply fulfilling employee requests. It’s about keeping back end systems up and running as well as getting reliable applications to employees when and where they need them. And as more and more devices connect to the Internet, a consistent user experience and end-to-end service delivery is a key requirement for user satisfaction. But, getting the right information, to the right person, at the right time all while keeping the oversight needed to be secure and compliant is a challenge for most organizations.
Hear Joni Ferneau, Director of IT Technical Infrastructure for Flexera Software discuss how she is transforming her IT department into an Agile IT organization by using a Universal Enterprise App Store.

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Service Delivery Nirvana: The Universal Enterprise App Store

  1. 1. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential1 Service Delivery Nirvana The New IT Business As Usual
  2. 2. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential2 Todays Presenters Timothy Davis Senior Product Marketing Manager, Flexera Software Tdavis@Flexerasoftware.com @TimothyToday Joni Ferneau Director of IT Technical Infrastructure Flexera Software @geekychicster Jferneau@Flexerasoftware.com
  3. 3. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential3 Flexera Software Locations SanJose, California Bangalore India Maidenhead UK Itasca, Illinois Melbourne Australia Tokyo Japan “Our mission is to be an agile IT organization and to lead our customers – both internal and external – through the transition to the ‘Internet of Everything’” 200+ Employees work remotely
  4. 4. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential4 Source: The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization, Jacob Morgan
  5. 5. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential5 2010 2011 2012 2013 2014 2015 2016 Changing Employee Needs I want to share apps and files between my phone and laptop I want to access anything, anywhere, at any time, on my device I want a mobile phone for email I want to use enterprise apps on my phone and tablet ? I want access to files on the network from my phone
  6. 6. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential6
  7. 7. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential7 IT Must Evolve The Past Technology Focus The Future Service Focused IT measured on delivery and availability Integrated strategies for end to end service delivery Solutions designed with input from LOB Joint roadmap development and strategic business alignment IT assesses and conveys costs Discuss the total cost of ownership Technology and systems focused User experience and service focused Develop custom and unique architecture Reward leverage and reuse of existing technology and solutions
  8. 8. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential8 Shadow IT A problem IT has created for themselves “If it continues, the IT group will no longer be relevant, we need new ways to approach the business.”
  9. 9. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential9 Make IT More Agile • Give employees freedom to ‘have it now’ • Put ownership of managing their technology in their laps • Provide a consumer experience where employees control the interaction to get needs met when ever, where ever
  10. 10. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential10 IT Inefficiency
  11. 11. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential11 Automate Software License Optimization • Determine license availability • Reconcile proof of purchase • Remove unauthorized software • Solicit users to Reclaim unused apps
  12. 12. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential12 Complex Computing Environments “The world is changing quickly, enabled by technology”
  13. 13. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential13 Strategies for Achieving Service Delivery Nirvana Security • Be the security subject-matter-experts Communicate • Don’t overlook the communication plan Enterprise View • Share the big picture
  14. 14. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential14 Management of the Enterprise Application Lifecycle License optimization & Compliance Enterprise App Store Planning and Preparation
  15. 15. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential15 Questions? 1 Watch the Webinar on demand: learn.flexerasoftware.com/AR-WBNR-Service-Delivery-Nirvana Contact your Flexera representative or Business Partner to find the best next step for you North America: 800-809-5659 Europe, Middle East & Africa: +44 (0) 870 873 6300 Asia-Pacific: +61 3 9895 2000 (800) 809-5659 2 3 Download the white paper: Creating a Well-Stocked, Well-Managed Enterprise App Store

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