1. Proposal for Your Hotel
Enhancing Customer Experience

2. 3 Proposals
1. Offering the follow you bag service
2. A Christmas Shopping Promotion
3. Making Conference Life Easier

3. #1 follow your bag service
• Fully web based customer service
• Customer logs onto
http://www.followyourbag.com
– Books their bag(s) for return journey home
– Pays the cost, makes the arrangements
• No involvement for the hotel
• Commission of 5% for every item
booked

4. #2 Christmas Shopping
Promotion
• Offer for customers visiting Your Hotel for
Christmas break and shopping.
• To include 1 bag home delivered as part of
hotel Christmas offer. Cost to hotel to be
agreed for each bag delivered.
• Additional bags/items can be booked by
guests directly with follow your bag.
• Additional bags cost to be agreed.

5. #3 Making Conference
Life Easier
• As part of Your hotel conference offer to
conference organisers: -
– All equipment/display/stands etc to be shipped to
follow your bag warehouse for central collection.
– Cost to conference organiser, who passes onto to
exhibitors, agreed fixed rate per exhibitor stand.
• All conference equipment is then delivered by
arrangement with hotel
• All conference equipment is also collected by
arrangement with hotel

6. Process & Customer Service
- follow your bag
• Minimal hotel involvement: -
– Cards/leaflets with concierge & at reception
– Exchange of logo/hyperlinks on Hastings and
follow your bag websites
– Full customer support via fyb Customer Care
Centre
• Commission due hotel of 5% on all sales

7. Process & Customer Service
- Christmas Shopping Offer
• Minimal hotel involvement: -
– 1 bag included in hotel customers’ deal
– Additional bags can be booked by customer
directly with fyb on telephone
– fyb will record and provide daily manifest of
bags moved/booked
• Offer can be customised to suit Your hotel

8. Process & Customer Service
- Easy Conference Life
• Minimal hotel involvement: -
– Hotel advises conference organiser of new
arrangements
– fyb manages all conference exhibitors and liaises with
conference organiser
– All equipment delivered/collected by arrangement with
hotel
• Exhibitors can use fyb for onward return of all equipment
if they choose
• Exhibitors can use fyb to erection & dismantle displays if
they choose
• Fyb will provide a manifest for all equipment
moved

9. Benefits to Your Hotel
& Guest
• All three proposals focus on the unique
follow your bag Value Proposition: -
– Take the pain, hassle and expense of taking
your bag with you when going on international
travel - we can pick it up and deliver it door to
door for you. Ideal for business, and a nice
treat for personal travelling!
• Full fyb Customer Care Centre
• Commission to hotel

10. Next Steps
• Contact Follow Your Bag and discuss.
• Agree a customised solution for Your hotel.
• fyb write process maps so everyone knows how
things work
• Prepare the promotion materials:
– Hotel with Christmas Shopping offer
– Fyb with fyb info cards for lobby
– Hotel with additions to their Conference Organisers
information pack
• Exchange of logos’ & hyperlinks for web
sites

11. Please contact us…
david@followyourbag.com
David Rogers
adrian@followyourbag.com
Adrian Gundy
http://www.followyourbag.com
Customer Care Centre
From within UK 0845 304 5531
From outside UK +44 845 304 5531