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Forum One helped the Government of Qatar, the Supreme Council of Information Communication and Technology, to analyze and improve the usability of its government portal, which allows citizens, residents, industries, and visitors to find information and to complete online transactions such as applying for a resident permit, renewing a driving license, or paying a water bill.
The Council chose Forum One for our extensive experience in usability testing, as well as our staff's multicultural background and Arabic language expertise.
Our powerful usability and web performance analysis involved a comprehensive heuristic review, usability testing, card sorting exercises, and an accessibility review, all performed on-site in Doha in both English and Arabic.
Our review uncovered a number of usability issues and opportunities for improvement. We are slated to implement our recommendations in a follow-up web redesign project in January 2011.