Marco Polo | Motorhome User Manual | Freedhome

Contents
Getting Started Page 3-4
Power Page 5
Gas Page 6
Control Panel Page 7-8
Water Tanks Page 9-10
Micro Safety Switch Page 11
Fridge Page 12-13
Heating & Hot Water Page 14-15
Oven & Grill Page 16
Toilet & Emptying Cassette Page 17-18
Dinette Area & Bed Conversion Page 19-23
Reversing Camera Page 24
Bike Rack Page 25
Lights & Sockets Page 26
RCD, Fuses & Towing Eye Page 27
Gas Isolation Taps Page 28
Windows Operations Page 29
Roof Vents Page 30
Shower & Sink Operations Page 31
TV/DVD Page 32
Door & Cupboards Page 33
Pre Start Checks Page 34
Local Supermarkets Page 35
Local Petrol Stations Page 36
Caravan & Campsites Page 37
Returning Your Motorhome Page 38-39
Contact Details Page 40
FAQ’s Page 41-43
Please not the Marco Polo Motorhome has 2 models.
The Marco Polo LP (Low Profile) & The Marco Polo.
The LP has an electronic ceiling bed. The standard
model has a double bed above the cab.
Some features are also slightly different, both of
which are contained within this user guide.
Control Panels Page 7-8
Fridge Controls Page 12-13
Heating & Hot Water Controls Page 14-15
Bed Conversion Page 19-23

3
Getting Started
You’ve had the personal handover from a member of our team and we know it’s a lot to take in, all at once. So we’ve put together a user guide to
help you get started and find your way around your motorhome.
Starter Guide:
Keys: You have 2 keys, one for the cab doors, ignition and diesel cap.
The second is for the habitation door and all external lockers.
Fuel: Open the fuel tank with the main cab key.
Please note that the motorhome takes Diesel fuel only.
The fuel filler point is located on the passenger side of the cab.
Fire Safety: All motorhomes are fitted with a Fire Extinguisher and a Smoke and
Carbon Monoxide detector both have been pointed out to you during your personal handover.
Driving: Although the motorhome isn’t much wider than an ordinary car, it is longer.
We would recommend taking corners slow and wide and advise precaution until you are used to driving the vehicle.
Look out for low bridges, overhanging trees and use caution on narrow roads.

4
Fridge:Once you’ve started the engine we recommend that you turn on the fridge and set it to battery mode,
to start it cooling. Once on site you can switch the power to the mains 230v hook up. (See notes on Fridge Instructions).
Avoiding running the leisure battery down.
Levelling:Upon arrival at your destination it is essential to get the motorhome as level as possible. It can affect the
efficient working of the fridge, drainage of the shower trays and sinks and most importantly your comfortable night’s sleep.
Levelling ramps are provided. They can be used to lift one end or alternatively one side. Take care when using
the ramps and drive slowly. If you overshoot and drive off the end, they could become wedged under the motorhome.
Once levelled, apply the handbrake and leave in 1st gear.
Tip: Run some water in the sink, if it flows away down the plug hole its level. If water remains in sink, it’s not level.

5
Power: To use the on board facilities you will need to connect the motorhome to the onsite 230v mains electric supply.
1. Take the orange hook up cable from the rear locker, unreel the cable (Important to fully unreel all the cable as it can become hot) and
plug it into the mains connection on the left hand side of the motorhome.
2. Next, connect the other end of the cable to the socket at your pitch to use the sites power supply.
NOTE: connecting the motor home first avoids handling a live connector.
The blue flap on the connector hooks onto the mating plug. So to
release the socket, pull the flap towards you pressing the release
lever at the same time. There may also be a switch on the campsite
socket outlet that must be turned on. The electrical control panel
for the Motorhome is over the entrance door.
Be aware that on its highest setting, the room heater can draw 8 amps of current from the campsite. If used at the same time as an electric kettle
and 4 amp water heater, the combined load may exceed the limit of the campsite supply (often 16 amps) and cause it to switch off and need
resetting.
There are main electrical switches and fuses located inside the motorhome, you have been shown on the handover and the main RCD switch
should you need to re-set the electrics after a trip.
DON’T DRIVE AWAY WITH THE CABLE CONNECTED
1 2

6
Gas: To use the heating and hot water systems you will need to turn on the gas supply.
Simple open the gas locker on the side of the motorhome and turn the brass tap on the top of the
gas cylinder anti clockwise. (You may hear a hiss as the gas flows through) and clockwise to close.
Remember to turn the gas supply off when you aren’t using it. Ensure it is off also whilst travelling,
sleeping or away from the motorhome.
To change gas cylinders over, close the tap and unscrew the black plastic valve and undo the nylon
webbing strap restraining the cylinder.
When fitting a new cylinder make sure it sits flat on the floor and then tighten the straps.
If the gas runs out exchange at a petrol station or camping supply shop, keep the receipt and Freedhome will reimburse
you upon return of the Motorhome.
If You Smell Gas:
• Turn off the tap on gas cylinder
• Extinguish all naked flames
• Do not switch on any electrical devices (including battery powered ones)
• Open all doors and windows
• Stay outside of the motorhome until gas has dispersed We operate a strict
no smoking policy

7
Control Panel: Display Screen (Low Profile Model)
illuminated when 230v site mains power is connected
illuminated when travelling and both batteries are coupled
illuminated when a fuse has blown
NOTE Turn off all power before leaving the motorhome.
Water Pump - use for
shower, taps and toilet
flush. Note, turn off when
not in use.
External Lights – on/off,
may not be present on all
models.
Internal Lights – on/off, has
to be on to use internal
lights and to operate the
TV.
Temperature – Press once
for internal and twice for
external temperature.
Water tank level – press
once for fresh water level,
twice for grey waste
water.
Leisure Battery Charge B2
– press once to display
voltage, twice for
remaining charge %
Starter Battery Charge B1
– press once to display
voltage, twice for
remaining charge %
On/Off – Activates the
control panel on or off.

8
Control Panel: Display Screen
illuminated when 230v site mains power is connected
illuminated when travelling and both batteries are coupled
illuminated when a fuse has blown
NOTE Turn off all power before leaving the motorhome.
Temperature – Press once
for internal and twice for
external temperature.
Starter Battery Charge B1 –
press once to display
voltage, twice for
remaining charge %
External Lights – on/off,
may not be present on all
models.
Water Pump - use for
shower, taps and toilet.
Note, turn off when not in
use.
Water tank level – press once
for fresh water level, twice for
grey waste water.
Leisure Battery Charge B2 –
press once to display voltage,
twice for remaining charge %
Starter Battery Charge B1 –
press once to display voltage,
twice for remaining charge %
On/Off – Activates the control
panel on or off.

9
Water Tanks:The motorhome has two separate on-board water tanks, one for fresh water and the second is
a waste water tank (grey water).
Fresh Water Tank:(holds approx. 100 litres of fresh water)
To refill open cover on the passenger side of the motorhome and place the hose pipe provided into
the tank making sure that the hose is as far down as possible.
Make sure the pressure of the water supply is not on too strong as the water will be flowing too
fast & the tank will not be filled up fully.
Check levels of tank by using the control panel before you remove the hose pipe (see ‘control
panel’ section, it will indicate 0%, 33%, 66% or 99% full).
Please ensure all hose & adaptors supplied are returned to motorhome on completion of filling the
water tank as there is a charge for missing items.
We do not recommend that the fresh water tank is used for drinking water, always boil water
before consuming.

10
Grey Water Tank: Grey water is waste water from the shower, kitchen and bathroom sinks it is collected
in a tank underneath the motorhome.
To empty the tank release lever which is located underneath the motorhome (below the waste water symbol), as pointed out during your
Handover. Pull leaver towards you to empty and push back to close once complete. Ensuring leaver is returned fully, especially before travelling as
they may catch/come off whilst travelling over road humps.
Note: The grey waste water should be emptied over a designated waste point on site before you leave (usually a grid to drive over, ask on site for
location).

11
Boiler Safety Switch: In order for the boiler to work the following steps have to be undertaken.
The window above the boiler flue has to be
shut, the sensory will detect this and
cut out the boiler if the window is open.
On the Marco polo not the LP versions the white flue cover has to be removed.
To remove the cover place one hand on top of
the cover and firmly press down. With the other
hand pull the cover from the bottom firmly.

12
1. To turn the fridge on, press and hold
the on/off button until the display light
illuminates
2. To select the appropriate power
sources, press the first button on the
display.
Fridge: Low Profile Model. The fridge can run on 3 different power supplies:
• 230v hook-up socket – used when connected to a sites electric supply
• 12v leisure battery – only works when the engine is running!
• The fridge can also work on Propane gas. If no 230v electrical hook up is available.
Freedhome advises that you turn your gas off whilst the vehicle is moving, left unattended and whilst you are sleeping.
Once the fridge has found the power source and is cooling, the display lights will go off and a small green light show on the on/off button.
If the fridge is unable to run from the selected power source, the symbols will continue to flash and the on/off button will show a red light.
Please make sure you park the vehicle on level ground, any kind of incline and the fridge will not work.
NOTE: Before removing the mains 230v power, turn on engine and switch to battery mode or turn the fridge off!
3.Next press the thermostat symbol
to scroll up and down with the
temperature settings. The 3rd
bar is
recommended to cool the fridge.

13
1. To turn the fridge on, press and hold
the on/off button until the display light
illuminates
2. To select the appropriate power
sources, press the first button on the
display. Do not use the battery symbol
with the ‘A’.
Fridge: The fridge can run on 3 different power supplies:
• 230v hook-up socket – used when connected to a sites electric supply
• 12v leisure battery – only works when the engine is running!
• The fridge can also work on Propane gas. If no 230v electrical hook up is available.
Freedhome advises that you turn your gas off whilst the vehicle is moving, left unattended and whilst you are sleeping.
Once the fridge has found the power source and is cooling, the display lights will go off and a small green light show on the on/off button.
If the fridge is unable to run from the selected power source, the symbols will continue to flash and the on/off button will show a red light.
Before removing the mains 230v power, turn on engine and switch to battery mode or turn the fridge off!
Note: Please make sure you park the vehicle on level ground, any kind of incline and the fridge will not work.
:
3. Press the 2nd button to select the
required cooling level indicator.
Lights will then flash, press the
square button to scroll up and down
with the temperature and press OK
to select the temperature. Number 3
is recommended to cool the fridge.

14
Heating and Hot Water: (Low Profile Model) The controls may seem a daunting at first but to take the stress out of it,
Freedhome have pre-set most of them for you.
Press and hold the dial button until the display lights up.
1. To set the heating temperature, turn the dial until the
motorhome symbol with thermostat flashes. Press the
button, turn the dial to the required temperature and
press button to confirm.
2. To set the Hot water, turn the dial until the water
symbol with thermostat flashes, press the button. Turn
the dial to required temperature, Eco, Hot or Boost.
3. Power selection, turn the dial to the clear gas bottle
with 2 black lighting forks, press the button and turn the
dial to ‘EL1’ only.
NOTE: The boiler won’t work if the window above the
boiler flue is open (pointed out to you on handover). The
micro switch has to be in the closed position, i.e. window
shut, for it to operate.

15
Heating & Hot Water: The controls dial is just below the main Control Panel.
To operate simply turn the dial to the required setting.
The heating is automatically switched on when the dial is turned from the off position.
A green LED light will illuminate in the centre of the dial to indicate it is on.
The hot water is controlled by a switch
under the seat in the dinette area.
It has 3 simple settings.
1. Off
2. 50 degrees
3. 70 degrees
Remember to turn off when leaving the
motorhome or while sleeping.

16
Gas Oven & Grill: Turn the gas on and check the gas isolation tap is open.
(Located in cupboard under the oven) –we never turn these off.
Turn the required dial anti-clockwise and hold for a few seconds, light with ignitor in draw. After
lighting keep the dial depressed for 10-15 seconds.
Flame can then be altered as required.
Never close the glass lid after cooking as the glass will shatter, check the hob has cooled first
15-20 minutes. It must be down when travelling.
We have put some black sound matting under the glass to stop rattles whilst travelling this
MUST be removed before use.
To light the oven and grill, turn the dial to the required setting and press ignition button.
Hold 10-15 seconds and release.

17
Using the Toilet & Emptying the Cassette: To use the electric flush (blue button) turn on water pump at the
main control panel.
Before use open the vent (blade) to the cassette by sliding the grey lever, after use, flush (with
blue button) and close the blade by returning the lever to its origin position.
The seat of the toilet bowl swivels to give a little more elbow room.
A red warning light will show when the toilet tank is nearly full, if illuminated EMPTY the
toilet cassette IMMEDIATELY. DO NOT USE!
We recommend the toilet cassette is emptied daily.

18
Emptying: Sorry it’s got to be done.
Ensure the “blade” is in the closed position, separating the loo to the toilet cassette. (This is inside of
bathroom, grey leaver underneath the toilet bowl).
Unlock toilet cassette door, push in both button at the same time to open.
Lift up the yellow lever and pull cassette out from the locker, carefully!!
If it won’t slide out easily check the blade is closed, it won’t release with the blade open.
Take cassette to designated waste disposal area or conventional toilet.
Rotate grey arm upwards and unscrew yellow cap.
Pour contents down designated waste disposal area or conventional toilet.
When emptying, press down the yellow button, this lets air into the tank so it pours
freely without glugging. Don’t press the button until the tank is in the tipping position,
so the button is above the level of the waste inside.
Rinse with water until it runs clear. Replace yellow cap and swivel neck back to original
position. Add one loo chemical sachet (provided) into cassette and 1 litre of water.
Wash your hands, thoroughly.
We recommend the toilet cassette is emptied daily.

19
Dinette Area and Bed Conversion: To convert the dinette area into a bed, remove all the cushions and remove the
table off the upper rail (this will have been shown to you on your Handover). Hook the table on to the lower rail and fold in the leg to the lower
position using the button on the side of the leg. Fix the additional table piece in place from the locker. Pull out the side panels from the edges of
the seats to extend the length of the bed, allow the leg to fall down for additional support.

20
.
Bed Conversion: Replace cushion to make up the bed frame, use the additional cushion from the rear storage units (these will have
been pointed out to you on Handover).

21
Bed Conversion: The second bed (low profile model) can be lowered from the ceiling once the dinette area is clear.
To do this insert the key into the control panel next to the fridge, turn clockwise into the on position.
Note: The main light switches on the control panel must be on to be able to power the bed controls. Use the up and down keys to move the bed
into position. When bed is in required position, turn the key counter clockwise in the off position.
Secure Netting for a
peaceful night’s sleep.

22
Bed Conversion: The alternative to the descending electronic bed is a double above the cab area:
Simple unclip the strap and gently pull the bed
down (it’s on a hydraulic arm). It is in the raised
position to allow easy access to the cab area.
Attach the ladder, stored under the mattress.
Clip on the safety net, to the ceiling hooks, close the
curtains and roof blinds.

23
Bed Conversion: To convert the rear seating area, remove the middle cushion and pull the extending base out.
Remove the two side back cushion and place over the slats.

24
Reversing Camera: The camera controls are located on the rear view mirror.
The camera view should display when the motorhome is running and reverse is selected.
If the camera doesn’t automatically come on, press the On/Off button, if no signal press V1/V2 button to change channel.
Freedhome always recommends that you have someone helping to direct you when reversing, or pulling away as the camera may not always
pick up small posts etc. There are no overhead cameras so it will not pick up any overhead obstructions.

25
Bike Rack:(included as standard)
To open the bike rack loosen central arm (smallest one on the left) by undoing the top central red screw and unclip the plastic strap around the
middle tray.
Pull the tray down so they are in a horizontal position. Place the bikes on the tray and secure the wheels by clipping the plastic straps around the
wheels.
Now secure the central arm to the bike frame using the plastic strap. If more than 1 bike, secure the bike furthest from the motorhome, this will
hold all of them in one place. When the bike rack is not in use fold the tray back to the vertical position and secure with the central arm and
plastic strap.
As the bike rack extends past the length of the motorhome always have some standing behind you when reversing.
Total Maximum Weight 60KG

26
Lights: To switch on: Turn the ‘on/off’ button on at the control panel
and press the light bulb button. This works like a master light switch
and should be turned off as you leave the motorhome.
All interior lights have their own power on/off switch. Familiarise yourself
with the lights around the motorhome.
Plug Sockets: The plug sockets will only work if you are connected to a
230V electrical hook-up source or a Freedhome generator.
These are located around the motorhome, above the hob, under the overhead
cupboard in the bathroom and on side of the dinette seat.
Note: The plug socket will not work when you are travelling, or unless you have
the orange power cable connected.

27
RCD Unit:(residual current device)
This is located in a cupboard underneath the kitchen sink.
If you experience no 230v power please check to make sure the switch is on.
i.e. switch is in the ‘up’ position.
If this is tripped or knocked accidently then the 230V supply will not work.
Fuses: Should a fuse blow, they are located
under the seating in the Dinette area.
Towing eye: Your towing eye is located in the emergency kit box. The connection
point is found on the driver’s side front bumper. Just open the cap to expose the hole into
the bulk head which is where you screw the towing eye into.

28
Gas Isolation Taps:(located in the cupboard underneath the sink)
These red taps isolate various gas functions on board the motorhome.
The tap which has a picture of a pan is for your gas hob.
The tap which has a picture of a tap/boiler is for your heating and hot water boiler.
The tap which has a picture of a snow flake is for your gas supply to the fridge.
The tap which has a picture of an oven is for your oven.
Freedhome leave these taps open, ready to use (in the vertical position).

29
Window Operations:Open, close, fly screen & night blind.
To open: Undo all latches; push window out until it clicks into the
position.
To close: Push window all the way out and let window fall back to
closed position. This should never be forced.
Some windows slide open, release the catch and gentle slide to
required opening and return to close.
Fly screen: Pull the catch gently down until it clicks into the frame.
Night blind: Are located in the wardrobe, they fixed to the inside of the windscreen and windows in the cab with suckers.
NOTE: Please take great care when opening and closing all windows and fly screens.
All windows must be closed when vehicle is in motion.

30
Roof vents: Unlock the white lever on the roof vent and then rotate the plastic dial clockwise to open and anti-clock wise to close.
To open and close the blind located on the roof vent gently pull the blind across to clip into place on the opposite side. To release gently unclip the
blind.
In the shower area, pull the cover down to reveal 2 handles, squeeze and push firmly upwards to open.
All Roof Vents and Shower vents must be closed when the vehicle is in motion.
Ventilation: The roof vents must always be closed when travelling; otherwise they may be taken off by low branches or whilst driving at
speed. But when cooking or showering, opening the vents to help remove moist air, food smells, and reduce the risk of condensation.

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Shower Operation: Make sure water pump is on (see ‘control panel’)
Operates like a normal shower. You will only get hot water, if the boiler has been turned on. This will take approximately 30 minutes to heat up,
(see hot water control).
Sink Operation: Make sure water pump is on (see ‘control panel’)
Operates like a normal mixer tap.
You will only get hot water, if the boiler has been turned on. This will take approximately 30
minutes to heat up, (see hot water control).
When using the sink please make sure no food waste, oils etc. are emptied down the plug hole as
this may cause a blockage and will cause the grey water tanks to become clogged.
Note: Ensure shower
screen is tied back and
shower head is in its
original position when
motorhome is in
transit.

32
Using the TV/DVD: Check mains power is on and at the Control Panel check the lights are turned on (same circuit as TV)
1. Turn on by pressing the power switch on the underside the TV, the standby indicator will light up.
2. Turn on the TV, press the Red Button at the top of the remote.
3. Press the AQT yellow button, to Auto Search available TV Channels.
DVD – Insert into slot on right hand side of TV
Select DVD via source button on remote if DVD doesn’t automatically come on.
Note: Do not leave the TV on standby mode for long periods i.e. overnight.
Switch off using the power switch on the underside of the TV.

33
Door handles / Cupboards: Please be careful when opening the
cupboard doors especially overhead cupboards, make sure you use your other hand to stop
items i.e. glass/cups falling out as items dislodge when the vehicle moves.
Make sure all cupboards are closed whilst vehicle is moving.
To open the overhead cupboards squeeze the handle to release the clip and pull open.
For the pop up style buttons then press the silver button to open, and press back in ensuring
flush with casing to lock when finished.
All cupboards and internal doors should be locked whilst vehicle is in transit to avoid breakages and damage.

34
Pre-start checks: Before setting off items need to be stowed away safely and checks made.
When you collected your motorhome these would have already been done for you, it is essential that you run through these checks every time
you set off to avoid any damage.
From outside to in:
Turn the gas off.
Bike rack secured.
Mains cable, hose pipe, ladder, levelling ramps and outdoor furniture are stowed away.
Externally lockers, locked securely.
TV bracket locked.
Fridge, set to 12v battery and door latched.
All cupboards and drawers shut and locked.
Roof vent closed and locked down.
Gas hob lid down, matting in place.
Work surfaces clear.
Windows closed and locked.
Shower head in tray and door latched.
Toilet cassette emptied and in closed position.
Waste water level checked, empty if required.
Remember, take care when driving, run slow and wide on corners and consider the extra height!

35
Stocking up with food & beverages:
6 supermarkets within 20 minutes drive
Asda – Riverside Retail Park, Radcliffe, M26 3DA (1.5 miles)
Asda – (inc. Pharmacy) Pilsworth Rd, Bury, BL9 8RS (3.2 miles)
Asda – Spring St, Bury, BL9 0RN (1.9 miles)
Tesco – (Express) 55 Water St, Radcliffe, M26 4GR (1.3 miles)
Tesco – (inc. Pharmacy) Woodfield Retail Park, Peel Way, Bury BL9 5BY
Morrison’s – 5 Stanley Road, Whitefield M45 8QH (2.9 miles)
Use upper parking level only
Note: Pre chilled food will help the fridge to cool quicker.
Freedhome

36
Local Petrol Stations:
Radcliffe Service Station: 55 Bury Rd,
Radcliffe M26 2UG
Blackford Bridge Service Station: 531
Manchester Rd, Bury, BL9 9ST
Greencroft Service Station: New Rd,
Radcliffe M26 1LS
ESSO: Manchester Rd, Bury, BL8 2NP
Turks Service Station: Turks Rd, M26
3NW
Whitefield Service Station: 325 Bury
New Rd, M45 7SE
Morrisons: Bury New Rd,
Manchester, M45 7SE
Little Lever Petrol Station: 205A
Church St, Little Lever, BL3 1BW
Esso: Manchester Rd, Bury, BL9
9NS
Texaco: Elton Service Station,
128 Bolton Rd, Bury BL8 2NP
BP: Rochdale Rd, BL9 7BD
ASDA: Pilsworth Rd, Bury, BL9
9ST (card only)
Tesco Bury: Peel Way, Bury, BL9
5BY
Freedhome

37
Caravan and Campsites:
Please visit the websites below:
www.campingandcaravaningclub.co.uk
www.caravanclub.co.uk
www.pitchup.com
www.ukcampasites.co.uk
www.campsites.co.uk
Late arrival, local site:
Burrs Country Park Caravan Site
Woodhill Rd
Bury, BL8 1DA
0161 761 0489
3.3 miles 20 minutes
Please contact directly for availability.
Freedhome

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Returning your Motorhome: To ensure an easy and quick return.
Sat Nav:Freedhome postcode is M26 2ZS.
Return Time: Motorhomes are to be returned between 9-11am. Late returns are charged @£100/Hour. Late returns impact upon the
next guest’s holiday! If for any reason you are going to be late, please phone ASAP. 0800 772 3880 or 07903 730293
Empty toilet cassette:Yes for the last time. Refer to the earlier toilet cassette emptying section if required. Toilet waste cassette
must be emptied and cleaned before you leave your last destination, no facilities are available on site at Freedhome.
An additional charge of £50 will be levied otherwise.
Empty grey water tank:Before you leave your last campsite.

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Fill up with Diesel: Please return the tank full so the next users are ready to go. An additional charge will apply if the tank is not
completely full. Charges are as follows. Returned empty to ¼ of a tank £140 charge, ¼ of a tank to ½ full £120 charge
½ tank to ¾ of a tank £90 charge, ¾ of a tank to FULL £75 charge.
A list of local Petrol Stations to Freedhome have been included for your convenience.
Fill fresh water tank: Check the level on the ‘Control Panel’ and return approximately 1/3 full.
Cleaning:Please return the motorhome in the same condition it was collected in. Your motorhome will be going straight out again,
additional cleaning could delay the next guests departure. Additional charges of £250 inc VAT may be incurred.
 Remove all personal belongings.
 Removal all rubbish.
 Wash dish, cups, glasses etc. and put away.
 Clean toilet, empty cassette and rinse out.
 Empty and clean the fridge.
 Clean hob, oven, grill pan.
 Clean Shower and bathroom.
 Sweep out the motorhome.
 Wipe down surfaces.
 Make up seating area.

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Contact Details: Whilst you out and about, if for any reason you need to contact us, please call:
Freedhome Office – Monday to Friday 8-5.30: 0800 772 3880
Out of Hours Emergency Number: 07903 730293
For none emergencies: enquiries@freedhome.co.uk
Breakdown Assistance:
Fiat Assistance: 00800 3428 1111 or +39 0244412160 (Note: the number is 00800 not 0800)
Ford Assistance: UK 0203 564 4444, abroad 00800 88 77 66 11 or +33 426 298781
Volkswagen Assistance: 0800 77 71 72
Emergency: Accidents do happen, if you have an accident please inform Freedhome ASAP. On the number above.

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Frequently Asked Questions?
No Electric or Power: Check the hook up cable connection at both ends.
Check power is switched on. Some site power points have to be switched on first.
Some campsites may not include power as standard, check with them directly. You may have to pay for it to be switched on.
Check the RCD in the motorhome hasn’t tripped (see notes on RCD).
If it’s an individual appliance not working try a different one or use another socket.
If problem persists, please call FREEDHOME for further assistance.
No Water: Check the water level on the control panel, if empty fill.
If tank has water, check the pump is on at the control panel. (turn off when not in use, pump could burn out)
If pump is on please call FREEDHOME for further assistance.
It’s Dark, No Light: Check the light switch control panel is switched on
Check the leisure battery is charged. Hook up to the sites mains power to recharge the battery
If problem persists please call FREEDHOME for further assistance.

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Fridge not working: Display doesn’t light up when on button is pressed. Check the charge on the leisure battery on the control
panel. Connect the motorhome to mains electric on site to charge the battery, it will also charge whilst driving.
Check the hook up mains connection and on the control panel.
Is the fridge on the correct setting? Select the plug symbol for mains connection.
No mains hook up, select battery symbol. Note the engine has to be running to work.
Gas, check the bottle is in the ON position, select the flame symbol. Is there enough gas in the bottle? Check.
Check the isolation tap is in the ON position (under the kitchen cupboard, snowflake symbol).
Check hob and oven are working, this will determine whether the issue is the gas or the fridge.
Fridge not cooling: Are you on level ground? Uneven ground affects the efficient running of the fridge, use chocks to level
motorhome. It can take 2-3 hours for the fridge to cool, it can also take time to settle after been driven around.
NOTE: putting chilled food in can help the fridge cool quicker.
Outside temperature exceeds 30 degrees, if the temperature gets over 30 degrees it can affect the efficiency of the fridge.
Water coming from underneath the Motorhome: The frost protection switch may have tripped, this
should only happen when the temperature in the motorhome is below 4 degrees.
Please call FREEDHOME for further assistance.

43
Boiler not working: Check the gas bottle valve is open.
Is there enough gas in the bottle? If empty replace, remember to keep the receipt and freedhome will reimburse you.
Check the window above the boiler flue is shut, the window has a safety switch the boiler won’t work when the window is open.
Do the boiler controls come on? No, check leisure battery charge on control panel and hook up to mains site supply to recharge the battery.
Yes, could be an air block in the system, turn on and off the boiler a few times to flush the system
Please note it can take up to 20 minutes for the system to warm up.
Hob Not Working: Check the gas bottle valve is open.
Is there enough gas in the bottle? If empty replace, remember to keep the receipt and freedhome will reimburse you.
Check the isolation tap is in the ON position (under the kitchen cupboard, boiler/tap symbol).
Toilet Cassette Stuck: If it won’t slide out easily check the blade is closed, it won’t release with the blade open. To close the
blade, use the grey lever on the side of the toilet. Ensure you lift the yellow lever on the cassette before pulling it out, carefully.

Marco Polo | Motorhome User Manual | Freedhome

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