Projectionthe waysas a way to understandservices and
Understand works people value the products, the expectations of participants.
information theyactivities that provide the right balance between structure and
Constructing utilize. These methods help participants and
designers think through trade-oﬀs, connections, and hierarchies,
interpretation is key. Fill-in the blank activities for keyparticipants immerse into a world
and often takes place to clarify information or evaluate ﬁt
that can help developincludes text, image, and iconography.
cases or tasks. The stimuli and validate working hypotheses for yourself and your larger