Leadership Development
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Originally given at MIGS2012, this presentation describes the high standard that should be applied to leaders in the video games industry. It also gives examples of how to improve and a description of what you can expect in an organization that focuses on quality leadership. Email me for the full deck with notes, additional research results, and links to all of the studies backing up the statements made herein. http://www.fullergameproduction.com This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-nd/3.0/.
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Leadership Development
- 1. Leadership Development is Essential (But Not a Very Sexy Title) Keith Fuller, PMP, CSM
- 2. • INTRODUCTION • WHAT DOES A LEADER DO? • HOW TO IMPROVE • WHAT HAPPENS WHEN LEADERSHIP IMPROVES? • WHY AREN’T THINGS BETTER?
- 3. INTRODUCTION Deficient leadership is the biggest threat to our industry, our customers, and we developers. It’s a blight that has gone almost completely unchecked and that needs to stop.
- 5. Priorities of an Organization #2 People #1 Business purpose
- 6. What is Leadership? Leadership with Leadership = Influence Authority
- 7. Is a “manager” a Leader? • Orchestrates • Expects performance • Removes impediments • No explicit development • No interpersonal problem-solving • E.g. Scrum Master
- 8. Is a “mentor” a Leader? • Person-centric • Input, suggestions • Seeks your development • No “orders” • Not giving resources • E.g. HR
- 9. Leader = Manager + Mentor • Completes goals (project or operations) while prioritizing the development of the team • Delivers resources • Motivates • Sets goals and constraints, lets team succeed • Will, when necessary, say, “Shut up and march”
- 10. WHAT DOES A LEADER DO? Upholds the Priorities of the Organization #2 People #1 Business purpose
- 11. Examples First…the bad Dave Rushton, founder of Sensory Sweep Studios “88 employees filed claims totaling $663,143 in unpaid wages against Rushton’s Sensory Sweep Studios, ” -Salt Lake Tribune Photo: Utah Attorney General’s Office
- 12. Examples Now some better ones… Tom Crago, CEO of Tantalus Media “I felt a huge sense of responsibility to the people working for me…I determined to be much more transparent about our business, both in terms of its challenges and its successes. ” Photo: CeBIT Australia -Tom Crago, quoted by Gamasutra.com
- 13. Examples Now some better ones… Sir Ernest Shackleton, Trans-Antarctic Explorer “I am clearly one heckuva good leader.” -Not actually a quote by Sir Ernest Photo: public domain Shackleton
- 14. Examples Now some better ones… Jerry • Started a small casual games studio • Lost some contracts • Paid off every employee, all debts • Closed the shop
- 15. WHAT DOES A LEADER DO? (Specifics, please) • Communicates honestly
- 16. MEN WANTED For hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition in case of success.
- 17. WHAT DOES A LEADER DO? (Specifics now) • Communicates honestly • Expresses values and goals frequently and openly • Gets involved in hiring. Very involved. • Ensures team members are healthy and growing • Defies complicity
- 18. HOW TO IMPROVE • Understand the goal, ensure it’s a fit for you • Get a mentor • Be a mentor • Be where seniority and technical knowledge aren’t prerequisites for leaders • Keep learning!
- 19. What are these “soft skills” anyway? • Personality types (Myers-Briggs, DISC) • Conflict resolution
- 20. Peter Senge, “Left-hand column” Problem: My jerk producer wanted me to add physics support right before certification. “Add physics support.” “This man has no idea how much work “That’s insane. We go to this would be.” cert next week.” “Irate Avians has physics.” “I’m already working overtime to drop “They designed for it! my bug count. Something’s got to give.” They specifically licensed middleware!” “This game will fail spectacularly. I will “I get to decide who goes to GDC...” go to GDC and interview with every company and work anywhere else.” “FINE”
- 21. What are these “soft skills” anyway? • Personality types (Myers-Briggs, DISC) • Conflict resolution • Communication styles • Connecting with coworkers as people • Ask questions • Listen • Intrinsic motivation
- 22. WHAT HAPPENS WHEN LEADERSHIP IMPROVES? • People stick around • People are happier • People are more productive
- 23. WHY AREN’T THINGS BETTER? • It’s hard • No concrete ROI • Politics • Too busy • Nobody’s tried
- 24. CLOSING How can we improve leadership? Why should we improve leadership?
- 26. CLOSING How can we improve leadership? Why should we improve leadership? • Everything rises and falls on leadership • Game developers are worth it
- 27. One last thing Please take this one-question survey: (even if you got here from Slideshare) http://www.surveymonkey.com/s/FV2QPXM
Notes de l'éditeur
- This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-nd/3.0/.
- Our customers face shoddy product choices, our industry is beset by intellectual theft and manipulative business practices, and the developers upon whom the industry relies are regularly devalued and abused, all as a result of inadequate leadership.In this session we’ll recognize what quality leadership should look like, how to improve our own leadership, and how to address the obstacles that prevent improvement.
- What proof do I give that deficient leadership is a blight on our industry?http://kotaku.com/5940672/pissed-off-employees-bash-pretty-much-every-major-video-game-company
- First principles: why does a game company exist? To serve two priorities.
- The last bullet might be controversial, but the leader is trusted and empowered to finish a project as a priority of the business and therefore has to make tough choices. Without this, you get Half-Life 2: Episode 3.Look at “prioritizing the development of the team” and “Shut up and march.” How are these not in conflict? Because there’s a difference between exploiting devs for the sake of the project and temporarily putting project needs above other things. Nonetheless, the standard should be upheld: complete the project goals while putting the team first. We should expect this level of excellence of our leaders.
- A leader acts to accomplish objectives based on the purpose of the business (priority #1) while demonstrating the utmost care for the needs of the developers (priority #2).
- Salt Lake Tribune, http://www.sltrib.com/sltrib/news/55065295-78/claims-rushton-unpaid-employees.html.csp
- http://www.gamasutra.com/view/news/179589/Hardwon_lessons_for_one_Wii_U_developer#.UJFTvcWoN8E
- http://en.wikipedia.org/wiki/Imperial_Trans-Antarctic_Expedition
- There are all sorts of other things that should come part and parcel with a good leader – the ability to delegate, respect others, trust the team. We’ll get to some of them, but we can’t exactly have exhaustive coverage in less than an hour.
- Asked Twitter what makes a good leader:“Someone who gives people the resources and support they need to succeed, and encourages creativity and active involvement.”“Leaders need to have the respect of their peers and underlings. They also have to give respect their peers and underlings.”“Someone who motivates and enables you to do your absolute best work.”
- 1. Realize the goal is to be someone who is particularly adept at empathy, self-awareness, and communication. Be someone who values every team member and works to see them grow and learn and get closer to doing what they’re passionate about. This isn’t about becoming a subject matter expert within your particular discipline. If you want to be really good at specific skills or really knowledgeable about some area, that’s great – pursue that! But that’s not core to being a good leader. It’s not mutually exclusive, either, but it’s not core.2. “The one thing people are never good at is seeing themselves as others see them. A coach really, really helps.” Eric Schmidt, Google CEO3. Game Mentor Online (http://gmo.chronus.com/p/main/about)4. “First Break All the Rules”, Marcus Buckingham and Curt Coffman – Career path shouldn’t include leadership by default (from 25 years of interviews with 80,000 managers in 400 companies). Authors concluded that a company that lacks great frontline managers will bleed talent, no matter how attractive the compensation packages and training opportunities. With this in mind, they sought the answers to the follow-up questions: "How do great managers find, focus and keep talented employees.“ The Twelve Questions give the info needed to attract, focus, and keep the most talented employees. ALSO…an organization that defaults to leadership as a career path shows a misunderstanding of leadership abilities and is implicitly jeopardizing the quality of leaders in the company. In such an environment, you’ll be held to bogus standards even if you *are* a good leader (or a good candidate).5. Keep learning. Don’t expect the knowledge and training will come to you. Seek out opportunities to learn, don’t wait for them to appear. Marc Merrill of Riot Games (11/4/2010), “Never assume we’re as optimal at *anything* as we can be.”
- From “The Fifth Discipline”, by Peter SengeRecall an interpersonal work problem.Draw a vertical line. On the right side write the dialogue that resulted.In the left column write what you were thinking but didn’t say.Ask yourself, “What led me to think this way?” “How might my comments have contributed to the problem?” etc.Rewrite the conversation, bringing your left-hand thoughts into the right-hand column in a way that contributes to a positive ending.
- “People Stick Around” - When employees aren’t challenged and don’t experience growth opportunities, they leave (Harvard Business Review): http://finance.yahoo.com/news/biggest-reason-talented-young-employees-175800178.html“People Are Happier” - Better leaders yield higher engagement and satisfaction amongst staff (Harvard Business Review): http://blogs.hbr.org/cs/2012/07/how_damaging_is_a_bad_boss_exa.html Also, everything at http://www.happybrainscience.com/“People Are More Productive” – Improved leadership means increasing use of intrinsic motivation rather than external motivation: http://www.fullergameproduction.com/journal-page/2012/1/4/what-four-decades-of-scientific-research-can-teach-us-about.html
- Given all the benefits of improved leadership, why don’t we see more movement on this front?Why don’t we see more stringent standards – or, in some cases, *any* standards (other than tenure) – for being moved into a leadership role?I bet people within your organization still think of it as, “being *promoted* to a leadership position”.Why?Well, why should you pursue improvement, and why focus on things like soft skills? http://hbr.org/2004/01/what-makes-a-leader/ar/1See Daniel Goleman’s research on “Emotional Intelligence”
- http://kotaku.com/5940672/pissed-off-employees-bash-pretty-much-every-major-video-game-company
- <throw down microphone><walk off stage>
- http://www.surveymonkey.com/s/FV2QPXMSlideshare