4. Microlink - Overview
The Company
– A Twelve Year Old Company with a reputation of being
region’s leading and fastest growing Network System
Integrator and IT Solutions Provider.
Vision
– To become the most preferred technology integrator and
serve institutional & corporate India with multi-platform,
vendor independent information and communication
technology solution.
Mission
– To Provide Highest Value Services and Maximize ROI on IT
spending by integrating world class state-of –the art
technologies with superior technical know-how and the best
management practices.
5. Microlink Keeping Pace with Time
Established in June 1996
One of the fastest growing System Integrator in
the region
Private Limited Company with Service presence
across Gujarat, Rajasthan, Madhya Pradesh,
Maharashtra & Andhra Pradesh.
Product Independent Multi-vendor Solution Support
Over 250 professionals, with Services- to - Sales
ratio better than 15 : 1
Trained and Certified Team of Professionals
Largest of Systems and Network Installations in the
region
6. Microlink Keeping Pace with Time
More than 500+ Satisfied Customers
More than 1000+ Network Sites
ISO 9001:2000 Certified Processes
Who’s who of Region’s Corporate and Institutes -as
Customers
Diversity of Solutions from Network Infrastructure,
LAN/WAN to Multi-location, Multi-vendor Systems
Integration
Zero Customer Defection
More than 70% of the Company’s Turnover comes
from Existing Customers
8. Key Element 1 - Experience
10 Plus years of Network Integration & Services
– Microlink has built and managed some of India’s largest enterprise
network infrastructures
Over 1000+ Network Deployments in the region
– Network Installations ranging from Building LAN, Campus LAN,
WAN and MAN across industry verticals.
Strong Service Deliveries by way of –
– Well defined methodologies and processes
– Experienced team for Project Management and Implementation
– End to End Delivery of Network Solutions
Experience
9. Key Element 2 - Expertise
Resources and Resource Pool
• Over 250 cross Skilled and Experienced Resources
• Industry and Skill Certifications
• Principal Partner Certifications
Comprehensive and Deep Technology Coverage
• Structured Cabling Solutions, L2/L3/L4-L7 Switching, Routing,
VoIP, IP Telephony, Wireless, Network Security, Surveillance,
Servers & Computing, Operating Systems, Storage
• Cisco, Nortel, Systimax, Tyco, 3Com, D Link, Molex, HP,IBM,
Sonicwall, Motorola, HID, AXIS etc.
Tools & Instrumentation
• Cabling Tool Kits for UTP and Fiber (Splicing Machine)
• Measurement Tools like Fluke Scanner, OTDR, Power Meter
• Network Management Tools - CA, Microsoft
• Device / Component Management - Various
• Call Center, HelpDesk and CMS tools
Pool of skilled resources backed by processes.
10. Key Element 3 - Process & Methodology
Service Delivery aligned to industry standards
• Best Practices for Network Integration and Implementation
Project Management and Control
• Project Planning and Monitoring
• Project Control – Schedule Adherence
Operations based on established processes and methodologies
• Tried and tested methodologies
• ISO 9001:2000 Certification
Testing and Documentation Process
• Certification Compliance
• As Built Diagram / Layout
• Network Documentation
• Test Reports
Ready-to-deploy standards based processes and methodologies.
11. Key Element 4 – Services
Comprehensive Suite of Technical Services
– Network & System Integration Services
– Availability Services like Annual Maintenance Contracts,
Onsite Repairs, Warranty – Post Warranty Support
– Professional Services like IT Consulting, Network &
Infrastructure Audit
– Managed Services for IT Infrastructure Management
– Facility Management and Help Desk Support
Technical Assistant Center
– We manage 24 x 7 x 365 Technical Services Center
Process and Methodology driven
– Guaranteed Quality of Services
– Speedy deployment and roll out
Comprehensive, End to End Services Deliverables
12. Key Element 5 – Assurance
Assured Service Deliverables
– Customer Focused Services Approach
– On Time Services Deliverables
– Guaranteed Quality of Service
Highly referenceable
– Clients, Industry and Technology alliances
– Credible skills, capabilities and organization credentials
Assured Service Deliverables & References.
15. Solution Design
Complete Consultancy for Enterprise Network
Solution
System Design and Technology Selection
Capacity Calculation & Sizing
Network Architecture and Topology Blue Print
Techno-Economic feasibility Study
Multi-platform, Vendor Independent Solution
Approach
Project Scope
Techno-commercial Recommendations
16. Technical Services
Comprehensive Coverage of Technical Services
Focused Approach on System Integration Services
Specialized Network Deployment Services
Availability Services and Repair Facilities
Managed IT Infrastructure Services
Facility Management & Help Desk
100+ Trained, Skilled and Experienced Team
Strong Processes and Methodology
17. Implementation Services
Focused Network Infrastructure Deployment Services
Project Management and Implementation
In-house Deployment Team of 150+ Resources
Highly Skilled & Experience manpower
Vast Installed-based for Copper & Fiber showing proven track
record
Tools and tackles for addressing any size and scale of
requirement
Fiber Splicing / OTDR Meters and UTP Scanners to
independently document and certify sites
1000+ certified sites across all the major cabling brands
Alliance with all Major Principles : Systimax, Tyco (Amp), Molex,
Panduit, R&M, Dlink, Dax, Krone and TVS
Certified professional on all of the above brands for design and
implementation
18. Our Solution Portfolio
Network Audit, Security, VoIP,
Value Added Services
Project Implementation
Management Platforms, Operations & Facilities
Services, Remote & Recovery
Datacom Cisco, Nortel Networks, Alcatel
Cisco, Nortel Networks,
Internetwork Alcatel, 3Com, Dax, D-Link
Systimax, Tyco –AMP, D-Link,
Network Fabric
Molex, Dax
Microsoft Windows NT, XP,
Operating Systems Linux, Netware
Computing Systems IBM, HP
19. Our Credentials
Space Applications Center (ISRO) Reliance Infocomm
Indian Navy - Valsura Reliance Industries
Indian Institute of Management Nirma Limited
Physical Research Laboratory Torrent Pharmaceuticals
Institute of Plasma Research Torrent Power
National Institute of Design ABB
Center for Environmental Engineering L&T
Gujarat Vidyapith Birla Copper
Nirma Institute of Technology Mudra International Container
Nirma University Hutch
DAIICT Idea
DDIT Tata Teleservices
IMT TCS
North Gujarat University PCS
Bhavnagar University Contech Software
MS University AXA Business Services
20. Our Credentials
Kandla Port Trust Chiripal Group
ONGC Welspun
GNFC IFFCO
GSFC Electrotherm
Adani Exports Inductotherm
Adani Port Ltd. Maihar Cement
Adani Wilmar Ltd InfoCity
iCALL Contact Center Creative Infotech
Avintech BPO Saral Softwares
Mangalam BPO e-Infochips
Gujarat Gas – British Gas Gujarat Ambuja Exports
Bosch Rexroth CDC Integrated
E+L AIA Engineering
P&O Nedlloyed Jhaveri Securities
Bhuj Mercantile Co-op Bank Birla Home Finance
Kalupur Commercial Co-Op Bank Pepsico
22. Case Study : Reliance Group
Over 4 Years of engagements with the Group :
– Reliance Petroleum Limited
– Reliance Industries Limited
– Reliance Retail Limited
– JERP Refinery - Jamanagar
– Reliance Infocomm / Communication
Successful Execution of Large Scale, Multi State – Multi-
Location Project Roll Outs for ;
– Structured Cabling Projects (more than 30000+ Nodes)
– Security Automation Project (450+ Sites)
– System Integration Project (600+ Sites)
– Cabling and Instrumentation Project (450 Sites)
– Facility Management Services (615 Sites)
– On-Site Support for Passive Infrastructure (Refinery site)
23. Microlink - A Strong Partner
Capability & skills need to be built, sustained and improved
continuously
• A partner who understands technology and who has experience in
technology businesses and has the ability to manage technical skills
Technical resources & infrastructure are essential
• A partner who has a pool of quality technical resources and continually
invests in technical resources & infrastructure
Customer satisfaction is a high impact element for business
• A partner who understands customer service - has experience in
customer support and is strong in service delivery process and
methodology
Service needs to consistently optimize
• A partner who can continuously optimize – services levels, customer &
user satisfaction, recurring problems and ramp up & scale on demand
A strong Partner can alleviate much of the risk.
24. In Summary
Microlink is your Ideal Partner for IT Services
Backed by strong technical skills and a vast pool of
resources
With over a decade of IT industry experience
Supported by strong methodology & processes
Inherently strong customer services orientation
Capacity and capability to deliver right, on time and
very well
25. Thank you
Microlink Solutions Pvt. Ltd.
10, Sarthik Complex
Near Fun Republic Multiplex
Sattelite Road
Ahmedabad-380015
PHONE: 26927683, 26927684
FAX: 26927686
