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Cisco’s
Organization
Culture
Introduction

  “Cisco has been described as a fast-
   paced, challenging, fun
   loving, exciting, dynamic, diverse, inten
   se, happy, engaging, friendly, team-
   oriented, lively, flexible, interesting, op
   en, and energetic place to work”
Introduction Cont.….
  Incorporated   in 1984, Cisco had a culture
   based on the principles of customer
   focus, transparent communication, employee
   empowerment, integrity, and frugality
  The case focuses on Cisco's organization
   culture and looks at Cisco's growth through the
   years, the drivers of Cisco culture, and the
   characteristics of work culture at Cisco.
  CISCO has given its culture an innovative and
   futuristic approach with customer as the top
   priority.
Background
 From   1984 till now CISCO has designed and
  launched many software's and internet based
  systems to be in regular touch with its
  employees and customers.
 The main focus of cisco‟s introducing various
  kinds of software‟s and servers was to foster
  interactive relationships with
  existing, prospective
  customers, partners, suppliers and employees.
  This made customers to easily approach the
  company for any kind of support or placing
  orders.
Leader @ Cisco
     :JOHN CHAMBERS Leader @ CISCO
He played a significant role in building
the culture at cisco with his hands-on-
impact on it. . Under his leadership, Cisco
dominated computer
networking, expanded into critical new
markets, and emerged as one of the
world's most powerful and important
businesses.
"Cisco culture is driven by high standards of
corporate integrity and by giving back using our
resources for a positive global impact. Through
corporate philanthropy and public/private
cooperation we are building strong and
productive global communities in which every
individual has the means to live, the opportunity
to learn, and the chance to give back."
              John T. Chambers, President and
                     CEO, Cisco Systems Inc.
What Drives Cisco’s Culture
 Customer  feedback
 Success attributed to its relationship with
  customers. According to the Cisco culture
  “Customer comes first”
 Customer satisfaction is the assessment as
  a continuous process.
 Focus on identifying problem area with
  customers.
 Ensure sense of personal ownership in
  feedback.
 Proper analysis is done in customer
  transaction which helps to understand
  the customer and maintain the loyalty.
Use of technology
 Allthe HR transactions were done online.
  Employees get in touch through servers
  with each other as well as the customers.
 The company used more than 40000
  pages on web for internal use.
 They used telecommunications in
  workplace.
Top management support
 Itfocused on internal competition rather
  than external competition.
 Regular support with executive staff, vice
  president, director, manager and other
  employees through internet.
 Sessions like birthday breakfast , new hire
  session with Chambers and encouraged
  transparent communication.
Work Culture
 Cisco developed the idea of employee
 involvement..
 “very often it’s the most efficient to work with just
 the person involved, without the formality of
 passing through every layer of management”
 So it came up with the concept of Decision
 Making Team..
 Cisco lived by the employee empowerment motto
 of “Don’t ask for permissions, ask for forgiveness
 later”
Work Culture Cont.…..

 The  Authority, Responsibility and
  the Accountability were kept at the same level.
 Cisco had a 98% retention rate for „key
  personnel‟ during acquisition It has been in the
  top 10 companies in the categories
  like workplace quality, personnel
 When there is a problem--- it is taken up as a
  challenge; rather than a dictating task..
 Employee   Stock Purchase Program.. at a
  discount rate to 15% of the market price
  long term health insurance
  Quarterly newsletter ‘Work/Life’ covers
  professional as well as personal issues faced by
  the employees.
 Events ranging from movie nights with family to
  seminars on financial planning
 Flexible schedules and paid time-off
 Employees are encouraged to take care of the
  company resources as if they were their
  own. “We are proud of the fact that we do more
  with less”
Learning Through Acquisition
       and Partnership
 Continuous learning has been a part of
 Cisco culture.
 Cisco bought those companies that had
 competencies in emerging technologies
 in order to update itself.
 within 15 years Cisco bought 14
 companies at investment of $5.5 billion.
Cisco’s Partners
Strategic Alliances at Cisco
Industry Leader
Multiple Touch Points Across Both Companies
Cross Value Chain Impact
Joint Solution And/or Technologies To address Customer
Needs
Long Term Joint Investment Of Resources And IP
Anticipated Competitive Threats
Create New Global Markets And IP
Weave Multiple Partners Together To Target New Markets
Built To Last
  Cisco   conducted team building events to
   facilitate high level of interaction.
  It was serious about finding and keeping talent.
  Strong belief in communicating and preserving
   the culture.


 “We really are trying to built a great
 company that’s built to last”
                            -John Chambers
Recruitment @ Cisco
 Cisco‟s   recruitment process also reflected its culture
  as it tried to find the best talent and it very well knew
  how to preserve the talent and use it to the fullest.
 Company targeted passive applicants through
  websites like Dilbert which was very popular among
  the professionals.
 It came out with some innovative features in its
  website like friends@Cisco. This feature helped
  applicants to get necessary information about the
  work and departments at Cisco.
Employees Comment On
     CISCO Culture
“Everyone at Cisco is committed to its open culture.
Open communication, teamwork, frugality, and
thriving for business excellence are among the
values of Cisco culture. Giving back to the
community is highly valued at Cisco. This is
regarding supporting the team, being frugal, sharing
knowledge and also getting involved in
volunteering programs. Teamwork at Cisco is great”
Cisco’s organization culture

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Cisco’s organization culture

  • 2. Introduction “Cisco has been described as a fast- paced, challenging, fun loving, exciting, dynamic, diverse, inten se, happy, engaging, friendly, team- oriented, lively, flexible, interesting, op en, and energetic place to work”
  • 3. Introduction Cont.….  Incorporated in 1984, Cisco had a culture based on the principles of customer focus, transparent communication, employee empowerment, integrity, and frugality  The case focuses on Cisco's organization culture and looks at Cisco's growth through the years, the drivers of Cisco culture, and the characteristics of work culture at Cisco.  CISCO has given its culture an innovative and futuristic approach with customer as the top priority.
  • 4. Background  From 1984 till now CISCO has designed and launched many software's and internet based systems to be in regular touch with its employees and customers.  The main focus of cisco‟s introducing various kinds of software‟s and servers was to foster interactive relationships with existing, prospective customers, partners, suppliers and employees. This made customers to easily approach the company for any kind of support or placing orders.
  • 5. Leader @ Cisco :JOHN CHAMBERS Leader @ CISCO He played a significant role in building the culture at cisco with his hands-on- impact on it. . Under his leadership, Cisco dominated computer networking, expanded into critical new markets, and emerged as one of the world's most powerful and important businesses.
  • 6. "Cisco culture is driven by high standards of corporate integrity and by giving back using our resources for a positive global impact. Through corporate philanthropy and public/private cooperation we are building strong and productive global communities in which every individual has the means to live, the opportunity to learn, and the chance to give back." John T. Chambers, President and CEO, Cisco Systems Inc.
  • 7. What Drives Cisco’s Culture  Customer feedback  Success attributed to its relationship with customers. According to the Cisco culture “Customer comes first”  Customer satisfaction is the assessment as a continuous process.  Focus on identifying problem area with customers.
  • 8.  Ensure sense of personal ownership in feedback.  Proper analysis is done in customer transaction which helps to understand the customer and maintain the loyalty.
  • 9. Use of technology  Allthe HR transactions were done online. Employees get in touch through servers with each other as well as the customers.  The company used more than 40000 pages on web for internal use.  They used telecommunications in workplace.
  • 10. Top management support  Itfocused on internal competition rather than external competition.  Regular support with executive staff, vice president, director, manager and other employees through internet.  Sessions like birthday breakfast , new hire session with Chambers and encouraged transparent communication.
  • 11. Work Culture  Cisco developed the idea of employee involvement.. “very often it’s the most efficient to work with just the person involved, without the formality of passing through every layer of management”  So it came up with the concept of Decision Making Team.. Cisco lived by the employee empowerment motto of “Don’t ask for permissions, ask for forgiveness later”
  • 12. Work Culture Cont.…..  The Authority, Responsibility and the Accountability were kept at the same level.  Cisco had a 98% retention rate for „key personnel‟ during acquisition It has been in the top 10 companies in the categories like workplace quality, personnel  When there is a problem--- it is taken up as a challenge; rather than a dictating task..
  • 13.  Employee Stock Purchase Program.. at a discount rate to 15% of the market price long term health insurance Quarterly newsletter ‘Work/Life’ covers professional as well as personal issues faced by the employees.  Events ranging from movie nights with family to seminars on financial planning  Flexible schedules and paid time-off  Employees are encouraged to take care of the company resources as if they were their own. “We are proud of the fact that we do more with less”
  • 14. Learning Through Acquisition and Partnership  Continuous learning has been a part of Cisco culture.  Cisco bought those companies that had competencies in emerging technologies in order to update itself.  within 15 years Cisco bought 14 companies at investment of $5.5 billion.
  • 16. Strategic Alliances at Cisco Industry Leader Multiple Touch Points Across Both Companies Cross Value Chain Impact Joint Solution And/or Technologies To address Customer Needs Long Term Joint Investment Of Resources And IP Anticipated Competitive Threats Create New Global Markets And IP Weave Multiple Partners Together To Target New Markets
  • 17. Built To Last  Cisco conducted team building events to facilitate high level of interaction.  It was serious about finding and keeping talent.  Strong belief in communicating and preserving the culture. “We really are trying to built a great company that’s built to last” -John Chambers
  • 18. Recruitment @ Cisco  Cisco‟s recruitment process also reflected its culture as it tried to find the best talent and it very well knew how to preserve the talent and use it to the fullest.  Company targeted passive applicants through websites like Dilbert which was very popular among the professionals.  It came out with some innovative features in its website like friends@Cisco. This feature helped applicants to get necessary information about the work and departments at Cisco.
  • 19. Employees Comment On CISCO Culture “Everyone at Cisco is committed to its open culture. Open communication, teamwork, frugality, and thriving for business excellence are among the values of Cisco culture. Giving back to the community is highly valued at Cisco. This is regarding supporting the team, being frugal, sharing knowledge and also getting involved in volunteering programs. Teamwork at Cisco is great”