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Dealing with Difficult people
How do you define “difficult person”  ?
Seven classic:
Hostile Aggressive
Complainant unpleasant querulous
Impassive
flatterer
Negativistic
Smart Aleck
undecided hesitant
But...
How to deal with difficult people  ?
Follow 4 steps:  ,[object Object],[object Object],[object Object],[object Object]
Follow 4 steps:  ,[object Object],[object Object],[object Object],[object Object]
Am I a difficult person ?
How do I know ?
The beliefs of difficult people
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do you have any of these beliefs ?
Follow 4 steps:  ,[object Object],[object Object],[object Object],[object Object]
To change the attitude of the person you must change yours.
How Influence  Dale Carnigie ,[object Object],[object Object],[object Object],[object Object]
How Influence  Dale Carnigie ,[object Object],[object Object],[object Object],[object Object]
Follow 4 steps:  ,[object Object],[object Object],[object Object],[object Object]
[object Object],Negotiations and influencing Skills: The art of creating and claiming value Brad McRae
Interview
Interview Factual questions  where do you born?  Where do you live?    Causing Questions    Why do you chose this profession?  Why do you decide to run your own business?  Personal Values Question What  will make you change your job? What will make you move from your city?
Interview make the analysis : Which values do you realize? When these values was reveled?  What kind of dificult behaviors she or he has? What behaviors will be unacceptable to him or her?
Interview What you should care:  See if you can ask ….  Let the person speak ...
Interview learn the person’s values helps you :  Understand he or she; Improve the way you see the person;  Predict the behavior of the person; Learn to respect the person;
Follow 4 steps:  ,[object Object],[object Object],[object Object],[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
[object Object],Dealing with peolple you can´t stand Dr. Rick Brinkman e Dr. Rick Kirschner
[object Object]

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Dealing with difficult people