Via an entertaining compare and contrast, the presenters explore disconnects between e-books and streaming video available via library resources compared to “real world” resources such as Netflix and Kindle e-books. The purpose is to illustrate how library resources and commercial resources aim to meet user needs in radically different ways.

1. Never Mind, I'll Just Buy It
Why Library Users Won't Jump Through Your Hoops
http://www.flickr.com/photos/jorgennijman/

2. Netflix vs. Library Streaming
http://www.flickr.com/photos/pacificcove/

3. 3 Steps!*
*Maybe 4 if plugin required.

4. Oh Dear.

5. Kindle vs. Library eBooks
http://www.flickr.com/photos/nehebka/

7. Bless
your
heart.

8. Inflicting Pain / The Absurd
Movie Time
http://www.flickr.com/photos/st3f4n/

12. “You thus find yourself more often than not saying to a patron, ‘Well, yes,
that device might work with our ebooks, and there might be some ebooks
available for you to check out.’ But mostly you spend a lot of time
attempting to explain the publishing industry to them, and file formats, and
software requirements….
No, you can’t get ebooks from the library even though you have a card
here, because you don’t actually live in our city limits.
No, you can’t get that ebook from the library on your Kindle because it’s
not available in Kindle format.
No, you won’t be able to get that book from the library till probably next
year some time, after it moves to the publisher’s backlist.
No, you can’t get that as an ebook through the library at all, because that
publisher won’t sell to us. Yes, I know it says right there on Amazon that
it’s available, but we can’t actually buy it and loan it to people.
It’s depressing. It’s discouraging. It’s not why I became a librarian, and I
doubt it’s why any of you became librarians, either.”
Laura Crossett
Adult Services Coordinator
Coralville Public Library

13. "Ebook is a horrible word for
the ‘online books available
through browsers’ that we
actually offer."
Stephanie Willen
Brown
Director, Park Library
University of North Carolina

14. Google Images vs. ARTstor
http://www.flickr.com/photos/tunaboat/

16. How low will we go?
http://screencast.com/t/Nykbmq3L
http://www.flickr.com/photos/jdhancock/

17. Assumptions Dissonance
http://www.flickr.com/photos/tmb/

18. What Users Expect (for Christmas)

19. And What We Seem to Want Them to Expect
http://www.markhillpublishing.com/the-internet-transistor-radio/

20. Complexity Is Not an Excuse
"The major cause of complicated, confusing, frustrating
systems is not complexity: It is poor design."
-Don Norman, Living with Complexity
http://www.flickr.com/photos/freshwater2006/

21. Choice Paralysis
[Defaults matter. Steering matters. Just
because you can cram something into the
interface doesn't mean you should.]

23. http://www.pewresearch.org/2013/06/25/library-readers-book-type/

24. “12% of readers of e-books borrowed an e-book from the library in
the past year. But a majority of Americans do not know that this
service is provided by their local library.”
Pew Internet & American Life Project:
Libraries, Patrons, and E-books
http://www.flickr.com/photos/minusbaby/

25. “E-book borrowers appreciate the selection of e-books at their
local library, but they often encounter wait lists, unavailable titles,
or incompatible file formats.”
Pew Internet & American Life Project:
Libraries, Patrons, and E-books
http://www.flickr.com/photos/sybrenstuvel/

26. FACT: The greatest offerings in the world don't matter
if no one knows that you're offering them.

27. "Piracy is almost always a service problem and
not a pricing problem. [...] Our goal is to
create greater service value than pirates, and
this has been successful enough for us that
piracy is basically a non-issue for our
company.“
-Gabe Newell
http://www.tcs.cam.ac.uk/interviews/0012301-interview-gabe-newell.html
http://www.flickr.com/photos/akahodag/

28. [O]f the 30% of Americans who
have copied or downloaded digital
music files for free, 46% indicated
that they now do so less because
of the emergence of these
services. [...] The comparable
figure for video—the so-called
Netflix effect—is 40%.
Among American P2P users, who
represent most of the high-volume
file sharers, the number is still
higher: 66% say they download
music less because of the
emergence of these services[...].
http://piracy.americanassembly.org/wp-content/uploads/2013/01/Copy-Culture.pdf

29. “In certain instances, we find that
eliminating DRM restrictions can
lead to an increase in sales of
legal downloads, a decrease in
sales of traditional CDs, and a
decrease in piracy.”
“Although we focus on the music
industry, we also note that our
conclusions are general and
apply more broadly to the digital
world of books, movies, video
games, etc.”
Vernik, D. A., Purohit, D., & Desai, P. S. (2011)
http://www.flickr.com/photos/trippchicago/

30. “In the current environment, most people
do not have time to spend searching for
information or learning how to use a new
information source or access method. In
order to be one of the first choices for
information, library systems and interfaces
need to look familiar to people by
resembling popular Web interfaces, and
library services need to be easily
accessible and require little or no training
to use. Convenience is a critical factor for
users across all demographic categories,
and is liable to remain so going forward.”
Connaway, L. S., Dickey, T. J., & Radford, M. L.
(2011).
http://www.flickr.com/photos/hellie55/

31. Less affluent students should not have to
put up with crap; libraries should not
perpetuate the information and digital divide
by providing inferior access:
“African-Americans, Hispanics, and
those who live in lower-income
households are more likely than
others to say they would be
interested in borrowing pre-loaded
e-reading devices and take classes
about how to use the devices and
download books.”
Pew Internet & American Life Project:
Libraries, Patrons, and E-books
http://fedup.dosomething.org/

32. "Google-Like" Discovery Systems

33. [ Joelle Thomas ]
joelle.thomas@lib.uconn.edu
[ Galadriel Chilton ]
galadriel.chilton@lib.uconn.edu
@gchilton
slideshare.com/gchilton

34. Connaway, L. S., Dickey, T. J., & Radford, M. L. (2011). “If it is too inconvenient I’m not going after it:” Convenience as a critical factor
in information-seeking behaviors. Library & Information Science Research, 33(3), 179–190. doi:10.1016/j.lisr.2010.12.002
Duggan, M. (2012, December 27). E-book reading jumps; print book reading declines. Pew Internet Libraries. Retrieved from
http://libraries.pewinternet.org/2012/12/27/e-book-reading-jumps-print-book-reading-declines/
Karaganis, J. & Renkema, L. (2013). Copy culture in the US and Germany. The American Assembly. Retrieved from
http://piracy.americanassembly.org/copy-culture-report/
Nekola, A. (2013, June 25). Americans’ reading habits over time. Pew Research Center. Retrieved from
http://www.pewresearch.org/2013/06/25/library-readers-book-type/
Vernik, D. A., Purohit, D., & Desai, P. S. (2011). Music downloads and the flip side of digital rights management. Marketing Science,
30(6), 1011-1027. doi:10.1287/mksc.1110.0668
Zickuhr, K., Rainie, L., Purcell, K., Madden, M., & Brenner, J. (2012, June 22). Libraries, patrons, and e-books. Pew Internet Libraries.
Retrieved from http://libraries.pewinternet.org/2012/06/22/libraries-patrons-and-e-books