Technology Trends and a Digital Revolution - Alexandre Blauth

2. Gartner in one minute... Gartner 1000 analysts 76% of Fortune 1000, 75% of Global 500 85 Countries 12,000 Client Organizations World’s Leading Advisor of CIOs 2

3. The Nexus of Forces (and others) will accelerate digital disruption. Enterprises MUST become more threat-aware. The Danger of Missing Trends …

4. Strategic Technology Trends  Mobile Device Diversity & Mgt.  Mobile Apps & Applications  The Internet of Everything  Hybrid Cloud & IT as Service Broker  Cloud/Client Architecture  The Era of Personal Cloud  Software Defined Anything  Web Scale IT.  Smart Machines  3-D Printing Top 10 Strategic Technology Trends: Future Disruption Derivative Impact Converging Forces

5. Mobile Device Diversity • Many form factors, screen sizes, interaction styles, platforms, architectures • New working practices, opportunities, organizational structures, skills Pocketable Portable Shared AreasGrab & Go Desk Touch, Voice, ... Keyboard, Mouse Gesture Wearable

6. Today 2018 Applications by Supported Device Future Devices Mobile Only Desk and Mobile Desk Only Mobile Devices & Applications Today 2018 Applications by Supported Device Future Devices Mobile Only Desk and Mobile Desk Only

9. Things - Real-time Services Source: BigBelly Solar, Inc Intelligent Trash Cans Compactor increases capacity 6-8 times Notifies operator when emptying needed 80% fewer collections Pay-as-you-drive car insurance Driving Habits Sensor Source: http://www.progressive.com/auto/ snapshot.aspx?vanity=true

10. Things - Real-time Services Tech-part Price of Things

11. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Cars Related Smart Pills Person/Medical Monitors Parking Meters Smart Trash Bins Thermostats Digital Signage Alarms & Security Indoor LED Lighting Bluetooth Headset, Mouse, KB, Speakers ATM Machines Printers LED Street and Area Lamps Media Consumption Vending Machines Sports Related Digital Cameras Smart Household Appliances POS Hardware Market Smart Meters Toys THE INTERNET OF THINGS

12. The Human Perspective – The Rise of the Personal Cloud Vendors and IT organizations must align to this next stage of consumerization Google Gmail iTunes Xbox Live Instagram Microsoft Skydrive Amazon Netflix Twitter Facebook Apple iCloud Rdio Corp Sharepoint Pro Sync Me See Me Know Me Be Me

13. Software defining everything (Application Programming Interface) New System Production New API Production API economy growth through efficiency Future Your Consumption of APIs Is Growing — FAST! You Already Live in an API Economy? • You Tweet? • You Register? • You Check-in? • You Deposit? • You Pay? • You Post? • You "Candy Crush"? Past

14. Web-Scale IT: A Result of the Cloud Provider “Singularity” Web-scale IT is a pattern of global class computing that delivers the capabilities of large cloud services providers to the enterprise. You Too can “run with the big dogs”

15. 18 Smart Machine Categories • Movers - Autonomous vehicles • Sages - Linguistically smart Information-based helpers - personal assistants, smart advisors • Doers - Machine-focused helpers - Robots, Networks of Industrial Machines

16. 3D Printing Opportunities 19 Traditional 3D Print Cast #1 Scan Trim #1 Model Wax mold Print Cast #2 Clean Pour shell material Drain and dip Trim #2 Attach faceplate Buff shell Clean interior Injection Molds Cut Tooling Costs by up to 97% Not Impossible Labs “Project Daniel” Prosthetic Limbs 3D Printing Houses

18. Business People Things Maximize retention of and relationships with things Smart machines and things as customers Robotics Smarter machines Automation Autonomous Smart, semi-autonomous things become the primary "customer" Business People Optimize interactions Deeper customer relationships, analytics Mobile Big data Social D-marketing Exploit nexus to drive greater efficiency Transform sales channel into a global medium to drive efficiencies Optimize channels Automation of business operations Electronic data interchange Business intelligence Portals E-business Business People Business People Extend relationships Internet and digital technologies CRM Web Web Extend relationships into new markets/ geographies Change of Kind Change of Degree The Journey Onward to Digital Business Pre Web People Build relationships that drive business or lower cost Optimize relationships Emerging technologies ERP CRM Analog Focus Outcomes Entities Disruptions Technologies Post Nexus Business People Things Extend potential customers from people to things Build new business models Creation of new value and new nonhuman customers Sensors 3D printing Smart machines D-business

19. There Is a "Not So Quiet" IT Crisis Time Performance • Digital Opportunities and Threats • Customer and Management Expectations • IT/OT Alignment • IT Performance and Contribution THE QUIET CRISIS

20. One Size Does Not Fit All! Shift to a Pace-layered I&O Strategy Systems of Record Systems of Differentiation Systems of Innovation Pace-layered Application Strategy Control Ops Agile Ops Proven, Supported Infrastructure Emerging Technology HW/SW Infrastructure IT Operations

21. The Need for Bimodal Governance "Structured Consensus" "Dynamic Collaboration" • Stable environment, predictable progress • Waterfall, structured development • Requirements, followed by technology teams • Formal process and control-oriented methodologies • Known ("traditional") vendors • Strong rule-based governance • Dynamic environment, "bursts" of change • Agile prototyping and development • Multidisciplinary, dynamic collaborative teams • Strong responsibility and leadership assignments, constant pulse checking • Small, innovative ("digital") partners • "Good enough" role-based governance Balance Agility and Control

22. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. 1 5 4 2 3 6 7 8 9 10 11 12 Digital capabilities 201420132012 Supply chain not asked Digital capabilities not asked Sales Sales Sales IT ITIT People and culture People and culturePeople and culture Product enhancement Product enhancement Product enhancement R&D and innovation R&D and innovationR&D and innovation Risk, legal, complianceRisk, legal, compliance Risk, legal, compliance Marketing Marketing Marketing Capital equipment Capital equipment Capital equipment Property and facilities Property and facilities Property and facilities Digital capabilities not asked Business services Business services Business services Rank "Compared to the current fiscal year how will your organization's investments in the following business areas change next year?" Supply chain Supply chain n = 410 CEOs and Sr. Business Executives CEOs are rapidly switching to a tech enabled view on growth

23. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Business Context: Strategy Needs More Than Technology Technology PeopleProcess Sweet Spot People and Technology Without Process Automated chaos and confusion Poor customer service Automated Chaos People and Process Without Technology Frustration and inefficiency High cost of operation Frustration Process and Technology Without People Alienation and turnover Underutilized systems Alienation The Art and Science of Change Management Adapted from "Lean Enterprise Systems, Using IT for Continuous Improvement," www.steadyimprovement.com

25. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Image: Burberrryplc.com "There will be seven billion smartphones in everybody's hands in the next five years. Now, everybody is a digital customer, so doing things digitally is no longer a niche play. Doing things digitally is how the entire world communicates." Angela Ahrendts, CEO Source: businessoffashion.com, Sep 2013 The Entire World Is Digital Now "There will be seven billion smartphones in everybody's hands in the next five years. Now, everybody is a digital customer, so doing things digitally is no longer a niche play. Doing things digitally is how the entire world communicates."

26. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Neil Ashe, CEO of Global E-Commerce Source: Walmart Labs Blog, May 2013 Image: Walmarrt.com "We’re building a global technology platform whose goals are as simple, frankly, as they are audacious. We want to know what every product in the world is. We want to know who every person in the world is.” Global digital aspirations "We’re building a global technology platform whose goals are as simple, frankly, as they are audacious. We want to know what every product in the world is. We want to know who every person in the world is.”

27. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved.© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Carlos Gohsn, CEO Source: Renault, Feb 2014 Image: wikimedia commons “Not only will autonomous driving enhance safety but it will also free up time for drivers. Being connected will enable them to make the most of this extra time by providing them with access to new in-car services such as video-conferences, on-line shopping, travel information and more.” Autonomous freedom ahead “Not only will autonomous driving enhance safety but it will also free up time for drivers. Being connected will enable them to make the most of this extra time by providing them with access to new in-car services such as video-conferences, on-line shopping, travel information and more.”

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