Conflict management

Conflict Management Dr. Ghaiath M. Abas , MBBS FMOH-DGHPD

Conflict ,[object Object],[object Object],[object Object]

In this presentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict philosophy: ,[object Object],[object Object],[object Object]

What’s Conflict? ,[object Object]

"competition" or "conflict”? ,[object Object],[object Object]

Common causes of conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflicts come in three main types: ,[object Object],[object Object],[object Object],Each of the three conflict types builds upon one another to create the final problem

Conflict between individual ,[object Object]

Conflict between groups of people ,[object Object]

Conflict within a group of people ,[object Object]

Team development stages Forming Storming Norming Performing Closing

Factors influencing team building/effectiveness Task Individual Team

"Disputes of right" and "disputes of interest“… ,[object Object],[object Object]

"Disputes of right" and "disputes of interest“…cont. ,[object Object],[object Object]

Signs of conflict between individuals ,[object Object],[object Object],[object Object]

Signs of conflict between groups of people ,[object Object],[object Object],[object Object]

The four steps to conflict resolution

How to manage and resolve conflict situations? ,[object Object],[object Object],[object Object]

How to manage and resolve conflict situations…cont. ,[object Object],[object Object],[object Object]

GROUND RULES FOR EFFECTIVE CONFLICT RESOLUTION ,[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict prevention ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conflict prevention …cont. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ways to hurt people: ,[object Object],[object Object],[object Object],[object Object]

References & Suggested Readings ,[object Object],[object Object],[object Object],[object Object]

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Conflict management

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Conflict management