This document gives an overview of Ergo's ability to guide customers through the desktop challenges faced in 2012. Whether as part of a managed service solution or a point solution with maintenance as required Ergo have the skills and experience to guide customers through the desktop challenge. Typical reductions in TCO can range from 10% to 50 over a 3 year period often with little or no upfront investment.

1. www.ergogroup.ie
Virtual Client
Services (VCS)
Efficient Desktop Management, Business Agility,
Enhanced Experience and User Productivity
Ergo’s Virtual Client VCS is available as a subscription Business Challenges
service either from your own data • Prolong the life of existing PC
Services (VCS) offering centre or hosted in the Ergo cloud, hardware
is defined as: the and delivered back to you as a • Pressure on IT department to
dynamic and flexible monthly cost per user. It uses a
combination of application, desktop,
add business value
• Pressure on IT department to
delivery of role based user, and operating system level drive down the cost of doing
business desktops, virtualisation technologies to business
deliver an appropriate, tailored, and • Pressure on IT department to
applications and user cost effective solution for each user. drive down the cost of IT
specific profile data • Shortage of CAPEX budget
to each end-user, in The scope of the solution can • Aging PC/fat client
be as broad as your business infrastructure
the most efficient and requires. At its simplest, VCS can • Refresh underway/planned/on
cost effective manner be implemented as a standalone the horizon
possible, supported desktop optimisation project • Service costs
with an on-going support and - High service desk costs
by a lean support and maintenance contract. - High level two/level three
services infrastructure. support costs
A full and highly cost effective - Expensive maintenance
managed service is also available, contracts
encompassing helpdesk support • Windows XP still on desktop
levels one to three, security, core • Windows 7 to be deployed
infrastructure, collaboration, and • Internet Explorer 9 released, not
unified communications, all supported on XP
available through a consumption • Office 2010 deployed
based model, where you only pay • Business collaboration
for what you use. challenges
• Compliance and licensing
challenges
• Cloud platform
• Software compliance issues
Consulting | Software Solutions | IT Infrastructure

2. Ergo Virtual Client Services Solution
• Add true business value with a dynamic solution
capable of responding to business challenges:
- Improve user productivity
- Reduce direct and in-direct user costs
- Simplify the delivery of new apps/products/services
- Impact project start and finish times
- Reduce travel time and expense
- Impact building and facilities costs
- Impact your company bottom line
- Respond to business demands
• Any business application, delivered to any client
device, anywhere
• Reduce desktop TCO by 40% plus
• Avoid capital expenditure
• Cost neutral Windows 7 migration/avoid a full
Windows 7 migration
• Prolong the life of existing PC hardware
- Instantly improve end-user experience
• Avoid touching every client device “zero touch”
• Remove the need for big bang rollout
• Allow true business collaboration Fig 1: Ergo Virtual Client Services Solution
• Enable unified communications
• Aid the use of iPad’s, iPhones and other smart
devices
• Empower your staff to work in the most productive For more information contact
fashion Ergo
• Enable the use of functional thin/zero clients 1st Floor, Block T
• Facilitate boot times of four seconds East Point Business Park
• Drive efficiency and accountability to your licenses Dublin 3
• Pay only for the services and licenses you use
• Become cloud ready T: +353 (0)1 8843 200
www.ergogroup.ie
About Ergo IT Infrastructure info@ergogroup.ie
A division of one of Ireland’s leading IT services
companies, Ergo IT Infrastructure draws on over a
decade of experience. A portfolio of proven success
stories and industry-specific reference sites help
mitigate perceived risks of moving to a new supplier,
along with recognised accreditations that highlight the
quality and experience of our skill sets.
A HP Preferred Gold Business Partner, a Microsoft Gold
Partner, and Microsoft Country Partner of the Year
2010, Ergo provides its clients with expertise around
best-of-breed products as well as a portfolio of inhouse
solutions that have won awards and international
recognition.
1st Floor, Block T, East Point Business Park, Dublin 3.
Locall: 1850 374 673 F: (353) 1 8843 201 E: Info@ergogroup.ie www.ergogroup.ie
ErgoServices Ltd. trading as Ergo, Registered in Ireland No. 197876.