Advanced presentation & communication skills . learn about communication , presentation skills, body language, How to design an effective presentation with applications , assignment & videos.

1. Presentation Skills
By : Gihan Aboueleish

2. Gihan aboueleish

3. Learning Objectives
 What is Communication ?
 The Communication Cycle
 Impact of a message
 Styles of Communication
 Body Language.
 What is a skill?
 Listening Skills.
 Designing Effective PowerPoint Presentation.
 Types of Instructional Tools.
 Some “Presentation” as application.
 Some Final Words
Gihan aboueleish

4. Why Communication ..?
 Communication
 Miss-communication
 Communication Skills.
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5. What is Communication?
The dictionary defines communication as
a process by which information is
exchanged between individuals through a
common system of symbols, signs or
behaviors.
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6. Functions of Communication
 Control
 Motivation
 Emotional Expression
 Information
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7. Communication Process ;municatio
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8. Communication Cycle
Message
Various
Sender Channel Receiver
Feedback
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9. Cultural Difference “video”

10. Types of Communication
Types
Verbal Non - Verbal
Postures & Facial
Words Voice
movements expressions
Modulation
Diction
Gestures
Clear Linguistics
Tone
Volume
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11. Barriers to Effective Communication
 Filtering
 Selective Perception
 Emotions
 Language
 Culture
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12. Cultural Misunderstanding “Video”

13. Key Communication Skills
 Listening Skills
 Feedback Skills
 Presentation skills
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14. Verbal Communication
 Words
 Use Simple Language (avoid
jargon)
 Grammatically correct
 Avoid slang
 Be precise (avoid redundancy)
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15. Don’t Do
I can’t do this… I’ll check it for you…
I can’t help you…
I don’t know…
You don’t understand… Let me explain…
You are wrong…
I think… I suggest…
Please listen to me.. I recommend…
You will have to… In order to complete the process we will need to…
Just a second… May I place you on hold…
Hold on…
“No” in the beginning of the sentence I am afraid...
I would love to do it however…
What? What did u say? Pardon Me…
Could you please repeat…
But However
We can’t do… What we can do is…
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16. Non – Verbal Communication
 Facial Expressions
 Eye Communication
 90% of our personal communication calls for
involvement.
 Look at people for 5 to 10 seconds before looking away,
it shows involvement.
 Smile
 It improves your face value !!
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17. Non – Verbal Communication
 Gestures
 Are you aware how you look to others?
 Find out your habits
 Find your nervous gestures
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18. Non – Verbal Communication
 Posture And Movement
 Stand Tall.
 The difference between towering and cowering is
totally a matter of inner posture.
 It’s got nothing to do with height, it costs nothing and
its more fun.
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19. Impact of a Message
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20. Impact of a Message
-
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22. Gihan aboueleish

23. How Does Body Speak?
- Like any spoken language,
body language has words,
sentences and punctuation.
-
- Each gesture is like a single
word and one word may have
several different meanings.
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24. Let’s Examine How Body Communicates,
from head to toes
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25. HEAD
- Nodding the head
- “Yes” in most societies
- “No” in some parts of Greece, Yugoslavia,
Bulgaria, and Turkey
- Tossing the head backward
- “yes” in Thailand, the Philippines, India, Laos
- Rocking head slowly, back and forth
- “yes, I’m listening” in most Asian cultures
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26. FACE
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27. EYES
* Eye contacts
- Encouraged in America, Canada, Europe
- Rude in most Asian countries and in Africa
* Raising eyebrows
- “Yes” in Thailand and some Asian countries
- “Hello” in the Philippines
* Winking eye
- Sharing secret in America and Europe
- flirtatious gesture in other countries
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28. EARS
* Ear grasp
- “I’m sorry.” in parts of India
* Cupping the ear
- “I can’t hear you.” in all societies
* Pulling ear
- “You are in my heart” for Indians
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29. NOSE
* Holding the nose
- “Something smells bad.” universal
* Nose tap
- “It’s confidential.” England
- “Watch out!” or "Be careful.” Italy
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30. NOSE
* Pointing to nose
- “It’s me.” Japan
* Blowing nose
- In most Asian countries, blowing the
nose at social gathering is
‘disgusting.’
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31. LIPS AND MOUTH
Whistle, yawn, smile, bite, point, sneeze, spit, kiss..
* Kiss. In parts of Asia, kissing is considered an intimate sexual
act and not permissible in public, even as a social greeting.
* Kissing sound. To attract attention in the Philippines, to beckon
a waiter in Mexico.
* Finger tip kiss. In France, it conveys several messages, “That’s
good!” “That’s great!” “That’s beautiful!.”
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32. Cultural Shock “Video”

33. THE LIP POINTING
 Lip pointing (a substitute for pointing
with the hand or finger) is common
among Filipinos, Native Americans and
many Latin Americans.
 Open mouth. Any display of the open
mouth is considered very rude in most
countries.
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34. ARMS
 Some cultures, like the Italians, use the arms
freely. Others, like the Japanese, are more
reserved; it is considered impolite for broad
movements of the arms.
 Folding arms are interpreted by some social
observers as a form of excluding self, “I am
taking a defensive posture,” or “I disagree with
what I am hearing.”
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35. HANDS
 Of all the body parts, the hands are
probably used most for
communicating non-verbally.
 Hand waves are used for greetings,
beckoning, or farewells.
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36. HANDS
 The Italian “good-bye” wave can be
interpreted by Americans as the gesture
of “come here.”
 The American “good-bye” wave can be
interpreted in many parts of Europe and
Latin America as the signal for “no.”
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37. HANDS (Cont’d)
 Beckoning.
 The American way of getting attention (raising
a hand with the index finger raised above
head) could be considered rude in Japan, and
also means “two” in Germany.
 The American “come here” gesture could be
seen as an insult in most Asian countries.
 In China, to beckon a waiter to refill your tea,
simply turn your empty cup upside down.
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38. HANDS (Cont’d)
 Right hand. The right hand has special
significance in many societies. In certain
countries in the Middle East and in Asia, it is best
to present business cards or gifts, or to pass
dishes of food, to get an attention, using only the
right hand or both.
 Left hand is considered unclean in much of the
Middle East and in parts of Indonesia.
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39. FINGERS
 The “O.K.” signal. (the thumb and
forefinger form a circle) means
 “fine,” or “O.K.” in most cultures,
 “zero” or “worthless” in some parts of
Europe
 “money” in Japan
 an insult in Greece, Brazil, Italy, Turkey,
Russia and some other countries
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40. FINGERS (Cont’d)
 Pointing.
 Pointingwith the index finger
is common in North America
and Europe.
 But it is considered impolite in
Japan and China where they
favor using the whole open
hand.
 Malaysians prefer pointing
with the thumb.
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41. LEGS AND FEET
 In Asia, do not point with your toes.
 In Asia and some European countries, putting
feet up on a desk or any other piece of
furniture is very disrespectful.
 Sitting cross-legged, while common in North
America and some European countries, is
very impolite in other parts of the world.
Gihan aboueleish

42. WALKING
 Walking can reflect many characteristics of a
culture. For example,
 In parts of Asia and some of the Middle Eastern
countries, men who are friends may walk holding
each other’s hand.
 In Japan and Korea, older women commonly walk
a pace or two behind male companion.
 Asians often regard Western women as bold and
aggressive, for they walk with a longer gait.
Gihan aboueleish

43. Thank you

44. Communication &
presentation Skills
Presented by : gihan aboueleish

45. Contents;
 Feedback skills
 Developing feedback skills.
 Communication types.
 Application.
 Skills Definition.
 Listening skills.
 Listening types.
 Effective Listening.
 Barrier to effective listening.
Gihan aboueleish

46. Feedback Skills
Positive vs. Negative Feedback
 Positive feedback is more readily and accurately
perceived than negative feedback.
 Positive feedback fits what most people wish to hear
and already believe about themselves.
 Negative feedback is most likely to be accepted when it
comes from a credible source if it is objective in form.
 Subjective impressions carry weight only when they
come from a person with high status and credibility
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47. Developing Effective Feedback Skills
 Focus on specific behaviors.
 Keep feedback impersonal
 Keep feedback goal oriented
 Make feedback well timed
 Ensure understanding
 Direct feedback toward behavior that is
controllable by the recipient
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48. Group Think
 Phenomena in which the norm for
consensus overrides the realistic
appraisal of alternative course of action
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49. Styles Of Communication

Aggressive communication
 Submissive communication
 Assertive communication
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50. Aggressive communication
 Those who communicate in an aggressive manner
are generally perceived as selfish and unwilling to
compromise. This style is usually linked to a desire
to hurt others or exact revenge, or may reflect poor
emotional development.
It usually attacks the other person instead of
expressing a need:

Ex; "You never spend any time with me“
 versus
"I need to spend more time with you".
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51. Passive Communication
 Passive communication is based on
compliance and hopes to avoid confrontation
at all costs. In this mode we don't talk much,
question even less, and actually do very little.
We just don't want to rock the boat. Passives
have learned that it is safer not to react and
better to disappear than to stand up and be
noticed.
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52. Assertive communication
 The most effective and healthiest form of communication. It's how
we naturally express ourselves when our self-esteem is intact,
giving us the confidence to communicate without games and
manipulation.
 When we are being assertive, we work hard to create mutually
satisfying solutions. We communicate our needs clearly. We care
about the relationship and insist for a win/win situation. We know
our limits and refuse to be pushed beyond them just because
someone else wants or needs something from us. Surprisingly,
assertive is the style most people use least.
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53. Situations
 Have a look at these situations and decide
how...
...an aggressive person would react
 Situation # 01.
 Situation # 02.
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54. Situations
 You are trying to concentrate on some important
work. However, a few of your co-workers are
laughing and horsing around. What do you do?
 You are the head of your department. A young lady
who works for you has started coming to work late
everyday and is extremely moody. What do you do?
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55. What is a Skill?
 Skill is defined as a
learned power of doing
something competently.
 It is a developed
aptitude or ability.
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56. Listening Skills
An open ear is the only
believable sign
of an open heart.
David Augsburger
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57. Types of Listening
Listening are of 3 types:
 Hearing
 Passive listening
 Active listening
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58. Barriers to Active Listening
 Environmental barriers
 Physiological barriers
 Psychological barriers
 Selective Listening
 Negative Listening Attitudes
 Personal Reactions
 Poor Motivation
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59. Ineffective listening “Video”

60. Pseudo listening
 pretending to listen
Stage hogging
 the receiver is more concerned with
making his own point than understanding the speaker
Insulated Listening
 this listener fails to hear or
acknowledge the speaker when they don't want to discuss a topic
and the speaker starts talking about the subject anyway
Defensive Listening -
 this listener thinks the speaker
is out to get them and reads into every word that is being said to try
to decipher if they feel it is a personal insult
Ambushing
 gathering information to use against you
when you finish speaking
Insensitive Listening
 the speaker is communicating
more than the words that are actually spoken

61. How to Be an Effective Listener
What You Think about Listening ?
Understand the complexities of listening
Prepare to listen
Adjust to the situation
Focus on ideas or key points
Capitalize on the speed differential
Organize material for learning
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62. How to Be an Effective Listener (cont.)
What You Feel about Listening ?
Want to listen
Delay judgment
Admit your biases
Don’t tune out “dry” subjects
Accept responsibility for understanding
Encourage others to talk
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63. How to Be an Effective Listener (cont.)
What You Do about Listening ?
Establish eye contact with the speaker
Take notes effectively
Be a physically involved listener
Avoid negative mannerisms
Exercise your listening muscles
Follow the Golden Rule
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64. Important Details
 Be calm and collected at all times
 Be loud enough to be easily heard
 Use words with accurate diction & correct
pronunciation
 Speak slowly and make use of pauses to stress
important ideas.
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65. Important Details
 Use a confident tone and a level clear vocabulary.
 Be vibrant and enthusiastic – avoid a dull, monotonous
tone.
 Know what you are talking about and accept the
limitations of your knowledge.
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66. Finally, remember that
interpersonal communication is a
multitude of skills. Also remember
that skills can be learned and
practiced. It is our hope that you are
on your way to mastering the
ART OF COMMUNICATION.
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67. Assignment
Create a presentation about ;
- Motivating people in boring jobs
- Media Influence on Egyptian.
- How social network influenced every person in society .
- Steve Jobs ; Personality traits and their effects on the overall personality.
- Arabian Facebook !
- Deforestation and its negative impact for the future
- Movies and their impact on mindsets
- Advertising may influence the consumer behavior.
- Ethics in science …is a barrier or helper ?
- Current lifestyle evil.
- Technology impact.
- HSCB think global & act local.
- The Bermuda Triangle Is A Myth.
- Persuade the audience to elect you “President of Egypt”
- CRM – holy grail or holy smoke
Your presentation should not exceed 15 Min with Maximum 20 slides.
Gihan aboueleish

68. Designing Effective
“PowerPoint Presentations”
By : Gihan aboueleish

69. Contents ;
 Presentation skills.
 Preparation/ Planning & audience analysis.
 Structure the presentation.
 preparing closing.
 Effective delivery
 Handling questions
 Tips for public presentations.
 Discussing the assigned presentation & Finalizing the
course.
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70. Presentation Skills
Ideas, concepts or issues talked about or spoken to
a group or audience
Public speaking is one of the most feared things
“I could make such a fool of myself”
Skills required to give a good presentation can be
developed “ Preparation is the Key”
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71. Presentation Skills
* Preparation/ Planning is the first step on the ladder to
success
* Aspects in the development of a good presentation
* Self Centered (Self)
* Audience Centered (Audience)
* Subject Centered (Material)
* “I want (who) to (what) (where, when and how) because
(why)”
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72. Presentation Skills
 Helpers
What do you want to present (content)?
Why do you want to present (purpose)?
Where will you be presenting (place)?
How do you want to present (words to be used or not,
slides to be used)
Who is your audience?
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73. Presentation Skills
 Preparation: Audience Analysis
 What is the audience interested in
 What does the audience want
 What does the audience already know and needs to
know
 What are their needs, expectations from this
presentation
 How will the audience benefit from this presentation
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74. Presentation Skills
 Structuring the presentation
Opening/Beginning
Middle section
Closing/End
5 min. , Questions
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75. Presentation Skills
 The Beginning
- Should be carefully designed.
 Get attention
- shock, humor, question, story, facts &figures
 Motivate audience to listen
- listen to their needs
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76. Presentation Skills
 Preparation – Structure
 Sequence should be logical &
understandable
 Summaries- Recaps
 Value of visual aids-flip charts, handouts etc.
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77. Presentation Skills
Prepare Closing;
 Last 2 to 2.5 minutes are as critical as the
first five minutes for a successful
presentation
 Summarize- highlight important points
 Suggest action- what to do and when,
where and how to do it
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78. Presentation Skills
 Effective Delivery
 Be active - move
 Be purposeful - controlled gestures
 Variations – vocal (pitch, volume, rate)
 Be natural
 Be direct – don’t just talk in front of the
audience talk to them
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79. Presentation Skills
Handling Questions
 Do not get confused
 You are not supposed to know everything
 Anticipate and keep answers ready
 Sometime questions themselves give you a lead
to highlight your point of view
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80. Presentation Skills
Visual Aids;
 While using an over head projector face the
audience while talking
 Point with a pen
 Appropriate lighting
 Watch the colors
 Ensure clear visibility
 06 lines, 07 words per line
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81. Presentation Skills
So to conclude :
Always prepare & practice.
Control your fear.
Interact with your audience
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82. Tips for public presentation “Video”

83. Discussing the assigned presentations.
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84. Thank you

85. Communication &
presentation Skills
Presented by : gihan aboueleish

86. Contents;
 Designing effective PowerPoint
presentation.
 In summery.
 When presenting.
 Closing remarks.
 Discussing the assigned presentations.
 Finalizing the course.

87. Designing Effective PowerPoint Presentation
Big Progressiv
e
Consistent Simple
Clear Summary
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88. Make It Big
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89. Make it Big (Text)
 This is Arial 12
 This is Arial 18
 This is Arial 24
 This is Arial 32
 This is Arial 36
 This is Arial 44
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90. Make it Big (Text)
 This is Arial 12
 This is Arial 18
Too Small
 This is Arial 24
 This is Arial 32
 This is Arial 36
 This is Arial 44
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91. Make It Big (How to Estimate)
 Look at it from 2 metres away
2m
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92. Keep It Simple
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93. Keep It Simple (Text)
 Too many colours
 Too Many Fonts and Styles
 The 6 x 7 rule
No more than 6 lines per slide
No more than 7 words per line
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94. Keep It Simple (Text)
Instructional Technology:
A complex integrated process involving people,
procedures, ideas, devices, and organization, for
analyzing problems and devising, implementing,
evaluating, and managing solutions to those
problems in situations in which learning is
Too detailed !
purposive and controlled
(HMRS 5th ed.)
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95. Keep It Simple (Text)
Instructional Technology:
A process involving people, procedures &
tools
for solutions
Much Simpler
to problems in learning
(HMRS 5th ed.)
Gihan aboueleish

96. Falling Leaves Observed
Delhi Mumbai Goa
January 11,532,234 14,123,654 3,034,564
February 1,078,456 12,345,567 16,128,234
March 17,234,778 6,567,123 16,034,786
April 16,098,897 10,870,954 7,940,096
May
Too detailed !
8,036,897 10,345,394 14,856,456
June 16,184,345 678,095 4,123,656
July 8,890,345 15,347,934 18,885,786
August 8,674,234 18,107,110 17,230,095
September 4,032,045 18,923,239 9,950,498
October 2,608,096 9,945,890 5,596,096
November 5,864,034 478,023 6,678,125
December
Gihan aboueleish 12,234,123 9,532,111 3,045,654

97. Falling Leaves in Millions
In 106 Delhi Mumbai Goa
January 11 14 3
February 1 12 16
March 17 6 16
April 16 10 7
Much Simpler
May 8 10 14
June 16 0 4
July 8 15 18
August 8 18 17
September 4 18 9
October 2 9 5
November 5 0 6
December 12 9 3
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98. Falling Leaves
Too detailed !
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99. Falling Leaves
Much Simpler
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100. Keep It Simple (Picture)
 Art work may distract your audience
Artistry does not substitute for content
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101. Keep It Simple (Sound)
 Sound effects may distract too
Use sound only when necessary
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102. Keep It Simple (Transition)
 This transition is annoying, not enhancing
"Appear" and "Disappear" are better
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103. Keep It Simple (Animation)
2m
Simple & to the
point
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104. Make It Clear
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105. Make It Clear (Capitalisation)
 ALL CAPITAL LETTERS ARE DIFFICULT TO
READ
 Upper and lower case letters are easier
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106. Make It Clear (Fonts)
Times/Arial Z Z
clear Serif
busy
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107. Make It Clear (Fonts)
 Serif or Script fonts are difficult to read on
screen
 Arial or Times fonts are clearer
 Italics are difficult to read on screen
 Normal or bold fonts are clearer
 Underlines may signify hyperlinks
 Instead, use colours to emphasise
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108. Make It Clear (Numbers)
Use numbers for lists with sequence
For example:
How to put an elephant into a fridge?
1. Open the door of the fridge
2. Put the elephant in
3. Close the door
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109. Make It Clear (Numbers)
How to put a giraffe into a fridge?
1. Open the door of the fridge
2. Take out the elephant
3. Put the giraffe in
4. Close the door
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110. Make It Clear (Bullets)
Use bullets to show a list without
 Priority
 Sequence
 Hierarchy, …..
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111. Make It Clear (Colours)
 Use contrasting colours
 Light on dark vs. dark on light
 Use complementary colours
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112. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
high contrast
low contrast
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113. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
This is light on dark
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114. Make It Clear (Contrast)
 Use contrasting colours
 Light on dark vs dark on light
 Use complementary colours
This is dark on light
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115. Make It Clear (Complement)
 Use contrasting colours
Light on dark vs dark on light
Use complementary colours
These colours do not complement
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116. Make It Clear (Complement)
 Use contrasting colours
Light on dark vs dark on light
Use complementary colours
These colours complement
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117. Make It Clear (Size)
 Size implies importance
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118. Make It Clear (Size)
 Size implies importance
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119. Make It Clear (Focal Points)
 Focal points direct attention
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120. Make It Clear (Focal Points)
 Focal points direct attention
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121. Be Progressive
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122. Types of Instructional Tools
Discovery
Learning
Individual Social
Constructive Constructive
Mode of Instruction
Tools Tools
Too many in one go!
Guided
Inquiry Informational Tools
Individual Social
Instructive Communicative
Tools Tools
Direct
Instruction
Individual Pair Group
Gihan aboueleish Complexity of Interactions

123. Types of Instructional Tools
Discovery
Learning
Individual Social
Constructive Constructive
Mode of Instruction
Tools Tools
Guided
Progressive &
Inquiry Informational Tools
thus focused
Individual Social
Instructive Communicative
Tools Tools
Direct
Instruction
Individual Pair Group
Gihan aboueleish Complexity of Interactions

124. Understanding Technology
Mouse I/O Error
Main Storage CPU
Function key Too many &User interface
Software not focusedDebugger
Floppy disk Backup system
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125. Understanding Technology
Mouse I/O Error
Main Storage CPU
Function key Progressive & interface
User
Software thus focused
Debugger
Floppy disk Backup system
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126. Be Consistent
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127. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
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128. Be Consistent
Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
This tick draws attention
Gihan aboueleish

129. Be Consistent
Differences draw attention
 Differences may imply importance
o Use surprises to attract not distract
These differences distract!
Gihan aboueleish

130. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
This implies importance
Gihan aboueleish

131. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
Confusing differences!
Gihan aboueleish

132. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
This surprise attracts
Gihan aboueleish

133. Be Consistent
 Differences draw attention
 Differences may imply importance
 Use surprises to attract not distract
These distract!
Gihan aboueleish

134. In Summary
 Big
 Simple
 Clear
 Progressive
 Consistent
Gihan aboueleish

135. When Creating
 Text to support the communication
 Pictures to simplify complex concepts
 Animations for complex relationships
 Visuals to support, not to distract
 Sounds only when absolutely necessary
 Think about the people in the back of the
room when creating slides
Gihan aboueleish

136. When Presenting
 Speak loudly and clearly with fluctuation
 Direct your words to all aspects of the room
 Maintain eye contact with your audience
 Ask questions of your audience (if applicable)
 Don’t read the slides word-for-word, use them for
reference
Gihan aboueleish

137. Closing Remarks
 Practice your presentation before a neutral
audience
 Ask for feedback
 Be particular about the time allotted for
presentation
 Leave time for questions
Gihan aboueleish

138. Discussing the assigned presentations &
finalize the course.
Gihan aboueleish

139. Thank You !