The Cost of Cheap; Understanding Your IT Investment Options
•Download as PPTX, PDF•
0 likes•213 views
This is the static presentation download available after the webinar. Having this one to many conversation about buying IT hours versus a fixed monthly support contract helped to illustrate both the advantage of better support and the cost savings based on real data from actual clients.
Recommended
Recommended
More Related Content
Recently uploaded
Recently uploaded (20)
Featured
Featured (20)
The Cost of Cheap; Understanding Your IT Investment Options
- 1. The Cost of Cheap Understanding Your IT Investment Options
- 2. IT Challenge? Change Management Network Controls Asset Track Apps $ Email CRM Servers/ Desktops Fandotech © 2013 | www.fandotech.com Portable Devices Resource Constraints • Time • Skill Set • Capital
- 3. Let’s Talk Numbers: Fandotech © 2013 | www.fandotech.com
- 4. Let’s Talk Numbers: • • • • • • • • Managed Anti-Virus Monitoring and Remote Remediation Automated Patch Management On-site Support (when required) Technical Assistance Center Manage Summary Reports Regularly Scheduled CIO Meeting Onsite BURR service $349./Server per Month $39./Desktop per Month $2061/Month Hour-Based Quote Device-Based Quote Fandotech © 2013 | www.fandotech.com
- 5. Let’s Talk Numbers: 66 Service Requests; 55 Hours • Software updates overnight and/or within 1 business day of request • Set up new users in hosted Exchange including forwarding existing email boxes to other users, cancelled user accounts etc. • Set up new PCs and thin clients and transferred files • Worked with printer company technicians to network new MFP machines and set up users to scan • Supported end-users needing to remote in from home and client locations • Set up smartphones, tablets and iPads to receive work email 55 hours @ $125/hr. = Total $6875.00 Fandotech © 2013 | www.fandotech.com 55 hours over 3 months = Total $6183.00
- 6. Let’s Talk Numbers: 66 Service Requests; 55 Hours • Software updates overnight and/or within 1 business day of request • Set up new users in hosted Exchange including forwarding existing email boxes to other users, cancelled user accounts etc. • Set up new PCs and thin clients and transferred files • Worked with printer company technicians to network new MFP machines and set up users to scan • Supported end-users needing to remote in from home and client locations • Set up smartphones, tablets and iPads to receive work email 55 hours @ $125/hr. = 55 hours over 3 months = Total $6875.00 Monthly Contract Saved $692.00 Fandotech © 2013 | www.fandotech.com Total $6183.00 + Managed Anti-Virus Monitoring and Remote Remediation Automated Patch Management On-site Support (when required) Technical Assistance Center Manage Summary Reports Regularly Scheduled CIO Mtgs Onsite BURR service
- 7. Let’s Talk Numbers Benefits of an MSP monthly contract: Known, fixed monthly costs Proactive on-going service Routine daily, weekly, monthly and by-request managed services Fully certified IT experts with broad knowledge base 24x7 help desk available to all end-users Service Level Agreement Fandotech © 2013 | www.fandotech.com
- 8. Let’s Talk Hardware: Time and Money. • Time – Hardware Soft Costs • Compare products and vendors • Research network compatibility • Return and re-purchase • Money – Hardware Hard Costs • Cost of hardware • Shipping • Installation/Setup • Restocking fees Fandotech © 2013 | www.fandotech.com
- 9. Let’s Talk Hardware: Time and Money. Used Dell Laptop • • Windows Vista Home Edition No Microsoft Office $400. Windows 7 Pro OS $150 Microsoft Office 2010 $300. Setup (4 hrs. @ $150/hr.) $500. Total Hard Costs Fandotech © 2013 | www.fandotech.com $1350.
- 10. Let’s Talk Hardware: Time and Money. Used Dell Laptop • Windows Vista Home Edition • No Microsoft Office $400. New Laptop • Includes latest OS $520. Windows 7 Pro OS $150 Microsoft Office 2010 $300. Microsoft Office 2010 $300. Setup (4 hrs. @ $150/hr.) $500. Setup Included $0. Total Hard Cost $1350. Total Hard Costs Saved $530.00 Fandotech © 2013 | www.fandotech.com $820. + 3 yr. refresh + 8 hr. replacement SLA + Fully managed & maintained
- 11. Let’s Talk Hardware Benefits of HaaS model: Fully managed purchasing process Technology integrates with your environment Installation included Hardware becomes Opex Includes hardware refresh every 3 years – keep current over time keeps productivity up Ensures all end-users are fully up-to-date all the time Fandotech © 2013 | www.fandotech.com
- 12. Let’s Talk Cloud Virtual Servers means… • • • • • Reduced Operating Expense Redundant Operating Resources Expandable Computing Resources Increase Security Operational Continuity Virtual desktops allows for … • Remote Accessibility • Maximum Availability • Increased Security Fandotech © 2013 | www.fandotech.com
- 13. Let’s Talk Cloud App Mobile Workforce Fandotech © 2013 | www.fandotech.com
- 14. Let’s Talk Cloud Benefits of virtual services: High availability of services Accessibility for your mobile workforce Higher level of “hardware” for the same cost as physical gear Rapid deployment of satellite offices Pay for what you use – expand and contract services on-demand +/- Storage +/- CPUs +/- RAM +/- VPS Leverage our capital – we keep up with the latest and you benefit Don’t need to invest in your own hardware or facilities management Redundant cooling, power and Internet Secure and compliant SSAE/16 data center facility Disaster recovery measure to ensure maximum uptime Fandotech © 2013 | www.fandotech.com
- 15. SustainIT Managed Services Managed Anti-Virus Monitoring and Remote Remediation On-site Support (when required) 24x7x365 Technical Assistance Center Systems Management Summary Reports Regularly Scheduled CIO Meeting Anti-virus for all assets Survive™ Backup Service Automated OS Patch Management SustainIT 180 360 360v Features Benefits Covers all desktops and/or all servers at your location. Resource augmentation. Fixed monthly cost no limit to support hours. + Hardware as a Service (HaaS). Transfer Capex to Opex. 3yr renewal plan. Spares available. + Infrastructure as a Service (IaaS) Fandotech © 2013 | www.fandotech.com Increased cost savings. Increased mobility and availability. On-demand resource expansion and contraction. More robust disaster recovery solution.
Editor's Notes
- The Cost of Cheap; Understanding Your IT Investment Options
- When it comes to your IT environment “change management” is the number one challenge for every organization.Why?You have a business to run – and its not IT.No matter your size you have a network which includes some level and/or combo of – routers, switches, load balancers, firewalls, storage…You have email flowing in and out – that takes and email server and management.Devices – BYOD, includes employee-owned laptops, iPads, Surface tablets, Smartphones, jump drivesServers, Virtual Servers and Workstations require Anti-virus scanning, OS patches, updates, backup, file server, active directory, printers management Applications are essential to your daily procedures – often requires an application server, software updates, hardware compatibility, Anti-virus/anti-malware, availability of finance, quoting, asset tracking, CRM and other business critical applicationsManaging and/or adding remote offices, remote employees and mobile staffAnd given all of this you have one IT professional on staff with a finite set of time and skills to manage the whole thing.There are things that change that are out of your control!Theft and vandalismWeatherHealthDisasterEmployee Issues
- This is Carl and this is JakeBoth Accounting firms have21 employees,3 servers and26 desktopsBoth have IT headachesEnd-of Life hardwareRemote employeesRegulatory compliance1 IT FTEBusy season deliverables dependent on IT that just worksThey’re looking for an IT solution that fits their business needs.
- Carl and Jake both entertain two proposals and make their choice.Carl went with a proposal from “Other Guy IT”They will trouble shoot and remediate your servers and desktopsOne-man or three-man shop; if he’s on vacation you’re out of luck.$0 down!This is a T&M quote/ Hour-based quoteJake went with FandotechDetailed list of services covered including on-site and off-site/helpdesk supportRegular network health review and IT road mapping consultationsMonthly per server and monthly per desktop pricingSo what are the bottom-line differences?Pay per pain or stay healthyHours vs. Monthly pricingIt’s understandable why Carl went with OTHER GUY ITSO on the surface it looks like Carl got the better deal – it’s certainly a cheaper quote but what’s the real value?
- So here’s the break down…In just one quarter a typical accounting firm this size would submit 66 service requests resulting in (at least) 55 hours of workHow did Fandotech handle Jake’s requests?Software updates overnight and/or within 1 business day of requestSet up new users in hosted Exchange including forwarding existing email boxes to other users, cancelled user accounts etc.Set up new PCs and thin clients and transferred filesWorked with printer company techs to network new MFP machines and set users up to scanSupported end-users needing to remote in from home and client locationsSet up smartphones, tablets and iPads to receive work emailCompare monthly vs. hourly payoutHourly…(Discuss value hypotheticals)This comparison assumes that Carl’s contract was executed as efficiently as Jake’s.This also assumes that Carl’s service provider was always available – never sick, on vacation or tied up with another clientAnd that Carl and his employees called in ALL 66 issues without hesitation?Is Carl getting the most cost-effective and efficient fix?Are Carl and his employees putting off service calls and muddling through to avoid charges?And are those delays making matters worse?MSP Contract breakout…
- So all told the Monthly MSP Contract saved this accounting firm at least $692.00…PLUS Managed Anti-VirusMonitoring and Remote RemediationAutomated Patch ManagementOn-site Support (when required) Technical Assistance CenterManage Summary ReportsRegularly Scheduled CIO MeetingOnsite BURR (Backup, Recovery and Restoration) serviceAND… breadth of team…
- Known, fixed monthly costsProactive on-going serviceRoutine daily, weekly, monthly and by-request managed servicesFully certified IT experts with broad knowledge base24x7 help desk available to all end-usersSLA (Fandotech’s current average ticket time to close is 20 minutes)
- With an Managed Services contract we urge our clients to consider their hardware needs…What is hardware really costing you? Time and money. Let’s talk about how Carl tackles hardware at his firm.Carl can’t resist a “deal”…Soft Costs – your time.Compare products and vendorsResearch network compatibilityReturn and re-purchaseHard Costs – product and installation.Cost of hardwareShippingInstallationRestocking fees for returnsSo what did Carl’s latest “deal” really cost him?
- So first the hard costs – Used Dell LaptopWindows Vista Home EditionNo Microsoft Office $400.00Windows 7 Pro OS $Microsoft Office 2010 $300.00Setup(4 hrs. @ $150/hr.) $500.00 (setup needed to start new employee next day – so this assumes Other Guy IT was able to turn it around.)And what about the soft costs – Carl’s time is valuable. He spent at least a half day searching for this deal when he could have been logging billable client time.
- When Jake needs to add Hardware he calls his IT partner…The Laptop he receives isNewIncludes the OSIs pre-loaded by his MSP with OfficePLUSComes with a 3 year hardware refresh planSpare replacement available within 8 hr. SLAAND is covered by the monthly proactive planManaged Anti-VirusMonitoring and Remote RemediationAutomated Patch ManagementOn-site Support (when required) Technical Assistance CenterManage Summary ReportsRegularly Scheduled CIO MeetingsOnsite BURR service
- Jake is definitely feeling the benefits of having upgraded his monthly MSP contract to include HaaS - Hardware as a Service.He knows that hardware will integrate seamlessly into his environment… Fully managed purchasing processTechnology integrates with your environmentInstallation includedHardware becomes Opex Includes hardware refresh every 3 years – keep current over time keeps productivity upEnsures all end-users are fully up-to-date all the time
- Descript the scenario… Both Carl and Jake have 3 servers located in a closet at their respective locations. Maintaining the servers involves time and money for both technical management AND cooling and electrical. They have a generator but only one Internet line so their ability to operated during an unplanned outage is OK at best…Server VirtualizationReduced Operating ExpenseRedundant Operating ResourcesExpandable Computing Resources (and contactable)Increase SecurityOperational Continuity (Disaster Recovery)Desktop VirtualizationRemote AccessibilityMaximum AvailabilityIncreased Security
- Hosting Servers and desktops in a secure data center and accessing via the cloud means you have a mobile workforce that is…Mobile WorkforceEfficientProductiveAvailableAccessibleSupportedWhen working from …HomeCoffee ShopsSatellite OfficesClient LocationsAnywhere!With access to theirApplicationsFiles, Databases and PrintersEmail, Calendar and ContactsDesktops Etc.
- Benefits of virtual services:High availability of servicesAccessibility for your mobile workforceHigher level of “hardware” for the same cost as physical gearRapid deployment of satellite officesPay for what you use – expand and contract services on-demand+/- Storage+/- CPUs+/- RAM+/- VPSLeverage our capital – we keep up with the latest and you benefitDon’t need to invest in your own hardware or facilities managementRedundant cooling, power and InternetSecure and compliant SSAE/16 data center facilityDisaster recovery measure to ensure maximum uptime
- Jake’s Team went with Fandotech’s Sustain (IT) Managed Services contract which includes… Managed Anti-VirusMonitoring and Remote RemediationOn-site Support (when required) Full Access to our Technical Assistance Center in CTReportsQuarterly CIO MeetingAnti-virus for all assetsSurvive™ Onsite Backup ServiceWhat’s the right solution for your team? Sustain 180 – is a resources augmentation play…Sustain 360 – adds HaaS…Sustain 360v – adds virtualization for IaaS