agency analysis for SWRK 180

1. Glenda Ramirez
SWRK 180

2. MISSION STATEMENT/VALUES
• The mission of Children's Hospital Central California is to
provide high quality, comprehensive healthcare services to
children, regardless of their ability to pay, and to
continuously improve the health and well-being of
children.
Values:
• Excellence- exceptional health care services
• Compassionate Care- treat everyone with respect, kindness,
hope, and joy
• Integrity- honest, ethical, and responsible work
• Innovation- embrace change, creativity, and continuous
learning
• Collaboration- building enduring relationships
• Stewardship- resourceful, adaptable, and resilient

3. POPULATIONS-AT-RISK
Children’s Hospital Central California
(CHCC) addresses needs for these
populations:
• The medically underserved
• Those who have poor access to healthcare
• Those who are medically uninsured
• Those with chronic illnesses
• Those with a language barrier
• Those with transportation difficulties

4. COMMUNITY CONTEXT
• Serves 9 counties (Madera, Fresno, Merced,
Mariposa, Tulare, Kings, Kern, and Stanislaus)
• 8 of these counties are considered Health
Professional Shortage areas in primary, mental
and dentistry care
• 99% of inpatient and outpatient cases come
from these 9 counties
• According to kidsdata.org, 1/3 of children living
in these 9 regions live in poverty, ¾ of children
are another ethnicity different from Caucasian,
¼ live in with families in which English is not
primary language.
• Medi-Cal covers 73% of inpatients at CHCC

5. PARTNERS
• March of Dimes
• Central Valley Safe Kids Coalition
• Mexican Consulate
• Child Abuse Prevention Councils
• ABC 30 Fresno Community Advisory
Committee
• First 5 Fresno
• Exceptional Parents Unlimited (EPU)
• United Way of Fresno County
• Human Rights Commission

6. SERVICES PROVIDED
To patients:
• Speech Services- help children develop their speech
• Oncology- Services for children with cancer
• Immunology- Immune system deficiencies.
• Pathology- Laboratory services.
• Cardiology- Diagnosis and treatment of children's heart
conditions.
To families:
• Social services- which offer spiritual and chaplain
services, interpreter services, and clinical psychology.
• Pharmacy- available 24 hrs/day bedside or by phone..
• Child Life services- recreational play time for patients and
their families, helps them cope with being hospitalized
• Spiritual services- chaplain available on-call

7. ORGANIZATIONAL STRUCTURE
• Children’s Hospital Central California
(CHCC) is a not-for-profit medical
center.
• CHCC is governed by a Board of
Trustees in which community members
are a part of
• Todd Suntrapak, President & CEO of
CHCC takes direction from these
members

8. SOCIAL WORK VALUES
• CHCC provide their employees with
opportunities to expand their cultural
competence by providing seminars and
practicing no-discrimination policies.
• CHCC provides respect by abiding to patient
privacy rights (HIPPA)
• CHCC makes sure all families are empowered
with knowledge to become their own advocate
and make informed decisions about their
families health by providing information and
resources in their language by providing
interpretive services at any time

9. Hospital Infantil Universitario Niño Jesus
-Pediatric Hospital in Madrid, Spain est. 1877
• Committed to: Providing quality pediatric care.
• Community Context: Serves about 90,000
children a year, ages 0-18 in Madrid and all
regions.
• Services Provided: Surgery, Nephrology,
Neurology, and accessibility through public
transport
• Social Work Values: Patient rights, including
confidentiality and privacy of their medical
information

10. PERSONAL REFLECTION
It was interesting to see the differences between
these two hospitals. I still do not know it all at my
own agency placement, I’m still figuring some stuff
out. Luckily, with the help of my supervisor and
social services director, and the hospital website, I
was able to find most information. As far as the
hospital in Madrid, they seem to have similar
objectives in mind, and similar approaches. I did
notice Hospital Infantil has a Patient Services
department, which is where their social work
branch is. I liked seeing that even Spanish social
workers have the same goal in mind for patients
and their families

11. SOURCES
• http://www.childrenscentralcal.org/Info/r
ights/Pages/Default.aspx
• http://www.madrid.org/cs/Satellite?cid=
1142460182687&language=es&pagena
me=HospitalNinoJesus%2FPage%2FH
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