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Building Business
One Story at a Time
Gloria Bell
@gloriabell
CONTENT
@gloriabell
Social Media Gurus
@gloriabell
If you are not telling your
story,
someone else will
@gloriabell
Story Progression
Beginning
Middle
End
@gloriabell
Storytelling
via Social Media
Tease
Launch
Launch
Sustain
@gloriabell
Behavioral Storytelling
@gloriabell
Classic Narrative Arc
= 3 Acts
Introduce
the
characters
Conflict
and clues
Resolution
@gloriabell
Classic Narrative Arc
= 3 Acts
Conflict and
clues
CLIMAX =
Where the
audience
gets
involved =
LAUNCH OR
PURCHASE
Resolution
@gloriabell
Participation Inequality
1% will create &
drive mass
awareness
9% will
rate, comment &
share
90% will watch the
10% & mimic that
behavior
@gloraibell
Good Storytelling
 Honesty & Transparency
@gloriabell
Good Storytelling
 Honesty & Transparency
 Infuse personalities into stories
@gloriabell
Good Storytelling
 Honesty & Transparency
 Infuse personalities into stories
 Create characters your audience will relate to
or cheer for
@gloriabell
Good Storytelling
 Honesty & Transparency
 Infuse personalities into stories
 Create characters your audience will relate to
or cheer for
 Don’t Give It All Away
@gloriabell
Good Storytelling
 Honesty & Transparency
 Infuse personalities into stories
 Create characters your audience will relate to
or cheer for
 Don’t Give It All Away
 Respect attention spans
@gloriabell
SELL
@gloriabell
Engagement Anticipation
Brand
Loyalty
@gloriabell
@gloriabell
Target Audience
Who Are They?
@gloriabell
@gloriabell
Effective Storytelling has a
Content/Participation Mix
@gloriabell
Observe / Report / Ask
@gloriabell
Observe / Report / Ask
Reply
@gloriabell
Observe / Report / Ask
Reply
Reflect
@gloriabell
Observe / Report / Ask
Reply
Reflect
Curate
@gloriabell
Observe / Report / Ask
Reply
Reflect
Curate
Share
@gloriabell
Sustaining Storytelling
Over Time
@gloriabell
Build An Editorial
Calendar
• What should happen each
week, each month?
• Keep moving the story
forward through strategic
planning.
• What major milestones or
holidays need to be
celebrated with your
audience?
@gloriabell
Other tips…
• How does your audience
represent themselves? What do
they like to talk about?
• What have you curated in
metrics or content that you can
share?
• Start with more and edit down
to less.
• Monitor what is going on in the
world, don’t just be on autopilot.
@gloriabell
Companies doing a good job
storytelling
@gloriabell
Project Imagin8tion
with Ron Howard
@Canon_Camera @gloriabell
Superbowl “Dunk In the Dark”
ad
@oreo @gloriabell
Fiesta & Focus Movement
@Ford @gloriabell
Under Armour
Protect This House
#IWill
@underarmour @gloriabell
Doritos Locos
Tacos
@TacoBell @gloriabell
NCAA Tournament Ads
@NikeStore @gloriabell
Email and Video
@charitywater @gloriabell
Friend Trips
& Location Weeks
@Expedia @gloriabell
Product Ideas & Pin It to Win
It Contests on Pinterest
@DesignByIKEA @gloriabell
Customer Service
@JetBlue @gloriabell
What stories does your
business have to tell?
@gloriabell
Gloria Bell
Bell Digital Strategies
gloriakbell@gmail.com
@gloriabell

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Building business one story at a time v2

Notes de l'éditeur

  1. Marketers? Social media specialists? What do you do?
  2. Are you content creators? If no, why not? Everyone is constantly creating content and telling stories.
  3. Because they were great story tellers
  4. Stories have to be based in the reality of your brand – be creative but stay true to your brand promise
  5. Fictituous or customer personas
  6. Leave them wanting more and wanting to come back to hear or see more
  7. Aligns short term attention span on the stories of the day with long term brand narrative
  8. Followers know what you sell – why are you trying to sell them? Social media is people having conversations to make decisions
  9. The job of brands in SM is not to sell. It is to tell a compelling story that encourages people to action by facilitating conversations between people and giving them things to talk about and guiding the conversations.
  10. The best stories are targeted to an audience. What authors do you read and why? Same thing with social media. Who is your audience? What do you need to know about them to tell them the most compelling story?
  11. Look at the profiles of your followers/fans and find the patterns. It allows you to find a slant and message that most closely matches what your customers care about.
  12. Planned editorial designed to spark conversation – observing the trend of conversation and topics that your fans/followers engage in
  13. Answering questions, fielding comments – non-customer service
  14. Mirroring audience patterns – includes sharing others content, retweets, etc…
  15. You know more about the audience than they know about themselves because you can monitor and collect data. What data and content can you collect and cull on their behalf to help them?
  16. Give back what you find out about the audience through the above mix. People on different social networks don’t necessarily know each other. Good storytelling and curation by a brand can bring them together and build community. Communities and interaction encourage brand advocacy.