The document discusses new agency models and how digital should be at the heart of agencies. It provides examples of new model agencies like Poke and Kessels Kramer. The document also discusses how Skype grew from 0 to 200 million users through innate qualities like being free and easy to use, and how the company helped people discover, share, and understand the product. It emphasizes the importance of putting digital at the heart of brand communications and strategies.