1. Partner: Veranstalter:
SharePoint
konferenz
Microsoft Teams Development –
Conversational AI in Kombination
mit dem Hub für Teamwork

2. ABOUT US
THOMAS GÖLLES
MICROSOFT MVP (O365)
SOLVION
https://thomy.tech
@thomyg
Head of Modern Workplace Solutions
Graz, Austria
STEPHAN BISSER
MICROSOFT MVP (AI)
SOLVION
https://www.cloudguy.pro
@cloudguy_pro
Technical Lead
Graz, Austria

4. Despite technological advancements, efficient communication in the
workplace remains challenging for most
Average percentage
of each day a knowledge worker
spends managing email*
28%
Percentage of managers who
say they are missing important
information, daily, due to
information overload*
59%
Percentage of time avg
knowledge worker spends, each
day, tracking down information*
20%
*Microsoft-sponsored Gartner research report, 2017

5. Microsoft Teams
Communicate
through chat, meetings & calls
Collaborate
with deeply integrated Office 365 apps
Integrate the tools you need
using apps, processes, and workflows
Work with confidence
enterprise level security, compliance,
and manageability

6. Evolve how your people work, with the tools they need
Organization-based
applications
Partner
applications
Office 365
applications
Departmental tools Employee resources Support & info Processes & workflow
Ready
to use
Custom
apps
Vertical
solutions
RetailHealthcare BankingManufacturing

7. Microsoft graph
Power your apps using Graph.
Automate teamwork and add
richness using data from M365
Build and manage for your organization
Enterprise developers
Upload to your organization’s app
catalog
Bots and
connectors
Notify and help users get tasks
via natural language
Commands and
actions
Trigger commands to kick off
workflows or search content
ISVs
Publish to AppSource and make your
app available in the Teams app store
Build richer apps that allow users to take action, complete tasks and workflows, and
collaborate with greater efficiency
Recap of the Teams platform
Tabs
Surface rich content within
Teams
Reach across devices
IT admins
Robust tools to manage apps in your
organization
Publish and reach Teams users

8. Building Teams apps Today

9. Manifest

10. The App Package

11. Teams App Studio

12. New Teams Platform
Capabilities

13. • Enable users to complete tasks while
in the flow of their work
• Minimize switching by surfacing
apps contextually
• Collect inputs through rich modal
forms
Commands and actions in Teams
Messaging extension
Command box
Compose box
Task module to collect user input
or surface richer information

14. • Enrich link sharing with custom previews
• Register for domains to get link shared events
• Add actions to preview to make link sharing
more productive
Smart link unfurling
Available in dev preview

15. Collecting input from the user

16. • Tabs can access device capabilities such
as camera and microphone
• Deep link from your tab to messages and
other content in Teams
Making your tab more native

17. • Apps can utilize SSO for simplified login experience for the user
• Powered by Azure Active Directory
Authentication
Coming soon

18. • Apps can utilize SSO for simplified login experience for the user
• Use this across tabs, bots or messaging extensions
Authentication

19. • Improvements to for team lifecycle automation
• Application permissions for installing or upgrading apps
• Creating teams using templates
• Support email and deep link to a channel
• APIs are now available for GCC High and DoD customers!
• Sending and reading messages in your organization
• Read 1:1 and group chat messages
• Post replies to messages
• Manage shifts for firstline workers
• New APIs for creating, listing, and updating shifts
• Connect Shifts app to external scheduling services
Automate teamwork via Graph

20. Graph can automate team lifecycles
Create a team
Add members and
owners
Configure team
settings
Add channelsInstall apps
Add tabs
Archive or delete the team
when the time comes

21. • Increase the reach of your bot by bringing it to 1:1, group chat, and
meeting chats
• Track 1:1 discussions between manager & direct report
• Create a quick poll with options for the next follow-up meeting
Bring bots anywhere
Available in dev preview

22. Conversational AI

23. What is Conversational AI?

24. Conversational AI
• A new user interface paradigm
• Exposes software services through
conversational interface
• In apps, browser and on IoT devices
• Pro-active capabilities
(Virtual Assistant etc.)
• Bots
Conversational AI is a subfield of artificial intelligence focused on producing natural and seamless conversations
between humans and computers

25. Modernizing the company FAQ
Company info
Departmental knowledge
Troubleshooting/support

26. Microsoft Bot Framework
Users
Direct Line
Mail
Bing
kik
Facebook
Messenger
Web Chat
3rd Party
3rd
Slack GroupMe
CortanaMicrosoft Teams
Telegram
Twilio (SMS)
SkypeOffice 365
Channels
* still in preview
Conversational AI Platform
Bot Builder SDKs
C#
.NET SDK Java SDK*JavaScript SDK Python SDK*
Cognitive ServicesVision Speech Search Language Knowledge
Patterns & ConceptsRecognizers CardsMiddlewareState Dialogs
Web App Bot Bot Channels Registration Bot Service Types
HostingMicrosoft Azure On-premises Other Cloud Service Providers

27. Point of
Interest
Mail
Automotive
Custom
Hospitality
Conversation Skills
(Customisable)
APIs
Productivity
1st/3rd Party
Directory
Tasks
Calendar
AI
Capabilities
Language
Understanding
Speech
Vision
QnA
Knowledge
Sources
Manuals
(PDF)
Data Sources
General
Knowledge
3rd Party
Assistants
IoT Edge
Devices
Type Speak
Tap
User
Input
Adaptive
Cards
Channels
Azure Bot
Services
Virtual Assistant
Your Brand
Your Personality
Dialogs
Language Model
Virtual Assistant
Your brand, your assistant

28. Conversational mechanisms
• Text, with optional media attachments
• Input prompts
• Suggested actions: Buttons, numbered items in a list,
etc.
• Rich cards, rendered as a list or carousel
• Images, buttons, audio, animations, video, user sign-in,
etc.
• Hero Cards
• Audio Cards
• Animation Cards
• Thumbnail Cards
• Receipt Cards
• Sign In Cards
• Video Cards
• Adaptive Cards

29. Yes No Maybe

30. Adaptive Cards
Native
rendering
on any
platform
Automatically
adapt to the
Host UX
Low cost,
targeted at
the long tail
Purely
declarative,
no code

31. Demo – Walkthtrough 0 Code
Teams Bot Creation

32. Bit.ly/SelectedTech

34. Danke für die Aufmerksamkeit!

35. @thomyg
@cloudguy_pro
Microsoft Teams Development –
Conversational AI in Kombination
mit dem Hub für Teamwork
SharePoint Konferenz 2019