SlideShare une entreprise Scribd logo
1  sur  20
Télécharger pour lire hors ligne
“EMPLOYEE JOB SATISFACTION”
IN
(MANIMAJRA BRANCH)
SUMMER TRAINING REPORT
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE
AWARD OF DEGREE OF
MASTER OF BUSINESS ADMINISTRATION
SUBMITTED TO
DR. H.S. SIDHU
(DBIMCS)
SUBMITTED BY
GOURAV SHARMA
Roll no. 31
M.B.A. (H.R.)
DESH BHAGAT INSTITITE OF MANAGEMENT AND COMPUTER SCIENCES
MANDI GOBINDGARH
2013
INTRODUCTION
Job satisfaction describes how happy an individual is with his or her job. The
happier people are within their job, the more satisfied they are said to be. Logic
would dictate that the most satisfied (“happy”) workers should be the best
performers and vice versa. Job satisfaction can simply be defined as the feelings
of people have about their jobs. It has been specifically defined as an affective
reaction of a person to one’s job or an attitude towards the job.
MEANING
The term job satisfaction refers to an employee’s general attitude towards his job. Job
satisfaction is favourable or un-favourable with which employees view their work.
In order to understand job satisfaction, perhaps the first step should be to demarcate the
boundaries among such terms as attitudes motivation and morale. A job is an important part
of life. Job satisfaction influences one’s general life satisfaction.
The result is that satisfaction arises from a complex set of circumstances in the same way the
motivation does.
Job Satisfaction Leads To :
 Motivation towards high productivity.
 Want to remain with organization.
 Act effectively in crisis.
 Accept necessary changes without resentment or resistance.
 Promotes the interest of the workers in the organization.
NEED FOR EMPLOYEE SATISFACTION
FACTORS INFLUENCING JOB
SATISFACTION
 SUPERVISION
 CO-WORKERS
 PAY
 AGE
 MARITAL STATUS
 EDUCATION
 WORKING CONDITION
COMPANY PROFILE
Axis Bank is the third largest private sector bank in India. Axis Bank offers the
entire spectrum of financial services to customer segments covering Large and
Mid-Corporates, SME, Agriculture and Retail Businesses.
The Bank has a large footprint of 2225 domestic branches (including extension
counters) and 11,796 ATMs spread across the country as on 31st March 2013. The
Bank also has overseas offices in Singapore, Hong Kong, Shanghai, Colombo,
Dubai and Abu Dhabi.
Axis Bank is one of the first new generation private sector banks to have begun
operations in 1994. The Bank was promoted in 1993, jointly by Specified
Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India),
Life Insurance Corporation of India (LIC), General Insurance Corporation of India
(GIC), National Insurance Company Ltd., The New India Assurance Company
Ltd., The Oriental Insurance Company Ltd. and United India Insurance Company
Ltd. The shareholding of Unit Trust of India was subsequently transferred to
SUUTI, an entity established in 2003.
PRODUCTS & SERVICES OFFERED BY AXIS BANK
 Accounts
 Deposits
 Loans
 Cards
 Investments
 Insurance
 Payments
 Capital Market
 Treasury
 Cash Management Services
 Govt. Business
 Other Services
• Mobile Refill
• Locker
• Online Shopping
• ATM
• E-Statement
• Visa Money Transfer
PRODUCTS SERVICES
OBJECTIVES OF THE STUDY
 To study about the company’s profile.
 To study the job satisfaction levels among the employees
of AXIS BANK.
 To learn about the various schemes and programmes
undertaken to increase job satisfaction among employees.
 To identify the factors that motivate the employees.
 To give suggestions and recommendations to increase job
satisfaction among employees.
RESEARCH METHODOLOGY
Research Design
The survey method is the basic research design. The structured
questionnaire was administered to the respondents, which solicits
information about their level of job satisfaction.
Sample Size
A survey of 12 employees working in organization provided the database
for this study. The sampling technique used was convenience sampling
under this sample of respondents was chosen according to the convenience
of the researcher.
Data Collection:
The purpose of research was explained to the employees and
questionnaires were being administered to them.
Primary data: This data is gathered from first hand information sources by
the researcher, this data collection from employees, managers, clerks etc.,
by administrating the questionnaire having face to face interaction with
employees.
Secondary data : This will give the theoretical basis required for the report
presentation which can be available from various sources such as
magazines, office files, inter office.
DATA ANALYSIS & INTERPRETATION
SATISFACTION LEVEL REGARDING THEIR JOB
67%
33%
NEVER
OCCASIONALLY
MOST OF THE TIME
ALL OF THE TIME
JOB SECURITY PROVIDED BY ORGANIZATION
92%
8%
YES
NO
RELATION WITH YOUR SUPERIORS
33%
34%
33% EXPLOITATIVE
AUTHORITATIVE
BENEVOLENT
CONSULTATIVE
APPROPRIATENESS OF EMPLOYEE’S SKILL AND
QUALIFICATION WITH THEIR WORK
83%
17%
YES
NO
WORKSHOP TO GUIDE THE EMPLOYEES FOR BOTH
PROFESSIONAL AND PERSONAL ENHANCEMENT
20%
50%
30%
ONCE IN A MONTH
AFTER SIX MONTHS
ONCE IN A YEAR
PROMOTION OPPORTUNITIES IN THE JOB
58%
42% YES
NO
OBSERVATIONS & FINDINGS
 The organization does provide job security to its
employees to a great extent.
 67% of employees feel satisfied by their jobs
occasionally.
 33% of the employees said that their superiors share
friendly relations with them.
 In 17% of cases jobs assigned to the employees does not
match their qualifications and skills possessed to them.
 Normally workshops are held after six months for the
personal and professional enhancements of employees.
 42% of the respondents feel that there are not much
promotion opportunities for them.
CONCLUSIONS
Most of the employees feel that AXIS BANK is an good institution and
offers them a lot to learn, they feel proud to be associated with such a
prestigious organization but some also complaints about salary, which
they feel is less as compared to other similar organizations.
In the end I concluded that employees are satisfied with the
communication network, work environment and other facilities,
performance appraisal system, interpersonal relations with their
colleagues readressal and training programmes.
Greater satisfaction can be induced by providing sufficient information
to employees about organisations mission, procedure and policies.
Management should take necessary steps to increase the satisfaction level
by maintaining the overall environment, by appointing separate training
officer who can provide them with seminars on self-development and job
related tasks, by effectively implementing the performance appraisal
system and by considering seniority and experience along with other
aspects relating to promotion policy.
The major areas of dissatisfaction among employees is the work load, so
some effective steps should be taken to overcome this problem and make
the working environment more friendly.
LIMITATIONS OF THE STUDY
1. The employees were busy with their work therefore they
could not give enough time for the interview.
2. The personal biasness of the respondents might have
entered into their response.
3. Some of the respondents has not given any answer to the
questions which may affect the analysis.
4. Respondents were reluctant to disclose complete and
correct information.
5. Because of a small period of time only small sample had
to be considered which doesn’t actually reflect and
accurate and intact picture.
6. Sample size of the study was too small.
BIBLIOGRAPHY
1. Books
• Gupta Das, A.1974 “Business and Management in India, “Vikas Publication House;Delhi.
• Dr. Gupta, C B, Human resource Management, Sultan Chand & Sons, New Delhi sixth edition.
• Kothari, C.R. 1989 “Research Methodology, Method & Techniques. “Wiley Eastern Limited; New
Delhi.
• Singh, D. and F.S.Chaudhary, 1986 “Theroy and Analysis of Sample Survey Designs,” Wiley
Eastern; New Delhi.
• Rao, VSP, Human Resource Management
2. Internet sites
http://en.wikipedia.org/wiki/Axis_Bank
http://www.axisbank.com/
http://economictimes.indiatimes.com/axis-bank-ltd/stocks/companyid-9175.cms
http://www.moneycontrol.com/competition/axisbank/comparison/AB16
http://www.researchandmarkets.com/reports/1084295/axis_bank_ltd
employee job satisfaction in AXIS BANK

Contenu connexe

Tendances

MBA Project report at "Employee Satisfaction"
MBA Project report at "Employee Satisfaction"MBA Project report at "Employee Satisfaction"
MBA Project report at "Employee Satisfaction"Alok Singh
 
Customer Satisfaction towards J&K Bank by Ishfaq Ahmed Reshi
Customer Satisfaction towards J&K Bank by Ishfaq Ahmed ReshiCustomer Satisfaction towards J&K Bank by Ishfaq Ahmed Reshi
Customer Satisfaction towards J&K Bank by Ishfaq Ahmed ReshiAshu Reshi
 
Customer Perception towards Loans and Advances Commercial Co-operative Bank”
Customer Perception towards Loans and Advances  Commercial Co-operative Bank” Customer Perception towards Loans and Advances  Commercial Co-operative Bank”
Customer Perception towards Loans and Advances Commercial Co-operative Bank” Pritesh Radadiya
 
A Study on E-banking Facility of Kotak Mahindra Bank
A Study on E-banking Facility of Kotak Mahindra BankA Study on E-banking Facility of Kotak Mahindra Bank
A Study on E-banking Facility of Kotak Mahindra BankKhyati Ratanghayara
 
A dissertation on customer relationship management and importance of relation...
A dissertation on customer relationship management and importance of relation...A dissertation on customer relationship management and importance of relation...
A dissertation on customer relationship management and importance of relation...Projects Kart
 
Training and development in axis bank
Training and development in axis bankTraining and development in axis bank
Training and development in axis bankAmmy Chohan
 
List of mba project topics reports
List of  mba project topics  reportsList of  mba project topics  reports
List of mba project topics reportsBabasab Patil
 
Dcb bank
Dcb bankDcb bank
Dcb bankRidzy04
 
MBA Final year Project - Customer satisfaction
MBA Final year Project - Customer satisfactionMBA Final year Project - Customer satisfaction
MBA Final year Project - Customer satisfactionVijendra Kumar (VJ)
 
Sample mba final year project
Sample mba final year projectSample mba final year project
Sample mba final year projectSiddanna Balapgol
 
Project report on Employee Satisfaction
 Project report on Employee Satisfaction Project report on Employee Satisfaction
Project report on Employee SatisfactionMegha Sanghavi
 
Project report on icici bank
Project report on icici bankProject report on icici bank
Project report on icici bankgaurav narang
 
Presentation on summer internship project of bank
Presentation on summer internship project of bank Presentation on summer internship project of bank
Presentation on summer internship project of bank priyanka sarraf
 
A STUDY ON CUSTOMER SATISFACTION IN ICICI BANK
A STUDY ON CUSTOMER SATISFACTION IN ICICI BANKA STUDY ON CUSTOMER SATISFACTION IN ICICI BANK
A STUDY ON CUSTOMER SATISFACTION IN ICICI BANKPrateek Gahlot
 
Employee job Satisfaction PPT On Honda
Employee job Satisfaction PPT On HondaEmployee job Satisfaction PPT On Honda
Employee job Satisfaction PPT On HondaVinod Kumar
 
MBA HDFC bank Porject
 MBA HDFC bank Porject MBA HDFC bank Porject
MBA HDFC bank PorjectAchut B Roogi
 

Tendances (20)

Banking Project
Banking ProjectBanking Project
Banking Project
 
MBA Project report at "Employee Satisfaction"
MBA Project report at "Employee Satisfaction"MBA Project report at "Employee Satisfaction"
MBA Project report at "Employee Satisfaction"
 
hdfc Bank project
hdfc Bank projecthdfc Bank project
hdfc Bank project
 
Customer Satisfaction towards J&K Bank by Ishfaq Ahmed Reshi
Customer Satisfaction towards J&K Bank by Ishfaq Ahmed ReshiCustomer Satisfaction towards J&K Bank by Ishfaq Ahmed Reshi
Customer Satisfaction towards J&K Bank by Ishfaq Ahmed Reshi
 
Customer Perception towards Loans and Advances Commercial Co-operative Bank”
Customer Perception towards Loans and Advances  Commercial Co-operative Bank” Customer Perception towards Loans and Advances  Commercial Co-operative Bank”
Customer Perception towards Loans and Advances Commercial Co-operative Bank”
 
A Study on E-banking Facility of Kotak Mahindra Bank
A Study on E-banking Facility of Kotak Mahindra BankA Study on E-banking Facility of Kotak Mahindra Bank
A Study on E-banking Facility of Kotak Mahindra Bank
 
Summer Internship Report 2019
Summer Internship Report 2019Summer Internship Report 2019
Summer Internship Report 2019
 
A dissertation on customer relationship management and importance of relation...
A dissertation on customer relationship management and importance of relation...A dissertation on customer relationship management and importance of relation...
A dissertation on customer relationship management and importance of relation...
 
Training and development in axis bank
Training and development in axis bankTraining and development in axis bank
Training and development in axis bank
 
List of mba project topics reports
List of  mba project topics  reportsList of  mba project topics  reports
List of mba project topics reports
 
Dcb bank
Dcb bankDcb bank
Dcb bank
 
MBA Final year Project - Customer satisfaction
MBA Final year Project - Customer satisfactionMBA Final year Project - Customer satisfaction
MBA Final year Project - Customer satisfaction
 
Sample mba final year project
Sample mba final year projectSample mba final year project
Sample mba final year project
 
Project report on Employee Satisfaction
 Project report on Employee Satisfaction Project report on Employee Satisfaction
Project report on Employee Satisfaction
 
Project report on icici bank
Project report on icici bankProject report on icici bank
Project report on icici bank
 
Presentation on summer internship project of bank
Presentation on summer internship project of bank Presentation on summer internship project of bank
Presentation on summer internship project of bank
 
A STUDY ON CUSTOMER SATISFACTION IN ICICI BANK
A STUDY ON CUSTOMER SATISFACTION IN ICICI BANKA STUDY ON CUSTOMER SATISFACTION IN ICICI BANK
A STUDY ON CUSTOMER SATISFACTION IN ICICI BANK
 
Employee job Satisfaction PPT On Honda
Employee job Satisfaction PPT On HondaEmployee job Satisfaction PPT On Honda
Employee job Satisfaction PPT On Honda
 
MBA HDFC bank Porject
 MBA HDFC bank Porject MBA HDFC bank Porject
MBA HDFC bank Porject
 
Jk bank project
Jk bank projectJk bank project
Jk bank project
 

Similaire à employee job satisfaction in AXIS BANK

A+study+on+employee+satisfation
A+study+on+employee+satisfationA+study+on+employee+satisfation
A+study+on+employee+satisfationAvinash Joseph
 
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1Gagan Dharwal
 
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1Suyel Soans
 
A PROJECT REPORT ON JOB SATISFACTION BHARATH SANCHAR NIGAM LIMITED MASTER OF ...
A PROJECT REPORT ON JOB SATISFACTION BHARATH SANCHAR NIGAM LIMITED MASTER OF ...A PROJECT REPORT ON JOB SATISFACTION BHARATH SANCHAR NIGAM LIMITED MASTER OF ...
A PROJECT REPORT ON JOB SATISFACTION BHARATH SANCHAR NIGAM LIMITED MASTER OF ...Jackie Taylor
 
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnlProject report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnlAnjum Nisha
 
Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...iaemedu
 
Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...IAEME Publication
 
Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...iaemedu
 
Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...iaemedu
 
60 page file big bazar
60 page file big bazar60 page file big bazar
60 page file big bazarmayank jain
 
Project job sanctification of employees
Project job sanctification of employeesProject job sanctification of employees
Project job sanctification of employeesRijil Radhakrishnan
 
Emp Satisfaction - LG-1
Emp Satisfaction - LG-1Emp Satisfaction - LG-1
Emp Satisfaction - LG-1Gopi Om Kumar
 
A Study Of Employee Satisfaction And Its Impact On Employee Retention In Reta...
A Study Of Employee Satisfaction And Its Impact On Employee Retention In Reta...A Study Of Employee Satisfaction And Its Impact On Employee Retention In Reta...
A Study Of Employee Satisfaction And Its Impact On Employee Retention In Reta...Amy Roman
 
159680836 retention
159680836 retention159680836 retention
159680836 retentionVaibhav .
 
Job Satisfaction Of Employees At J
Job Satisfaction Of Employees At JJob Satisfaction Of Employees At J
Job Satisfaction Of Employees At Jcimsv
 
Relationship Between Job Satisfaction and Absenteeism of the Employees in the...
Relationship Between Job Satisfaction and Absenteeism of the Employees in the...Relationship Between Job Satisfaction and Absenteeism of the Employees in the...
Relationship Between Job Satisfaction and Absenteeism of the Employees in the...Zahedul Islam
 
pdfcoffee.com_employee-engagement-at-genpactdocx-pdf-free.pdf
pdfcoffee.com_employee-engagement-at-genpactdocx-pdf-free.pdfpdfcoffee.com_employee-engagement-at-genpactdocx-pdf-free.pdf
pdfcoffee.com_employee-engagement-at-genpactdocx-pdf-free.pdfSUVADIPMUKHOPADHYAY
 
Employee satisfaction Marketing_ppt.pptx
Employee satisfaction Marketing_ppt.pptxEmployee satisfaction Marketing_ppt.pptx
Employee satisfaction Marketing_ppt.pptxTanujMittal17
 

Similaire à employee job satisfaction in AXIS BANK (20)

A+study+on+employee+satisfation
A+study+on+employee+satisfationA+study+on+employee+satisfation
A+study+on+employee+satisfation
 
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
 
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl1
 
A PROJECT REPORT ON JOB SATISFACTION BHARATH SANCHAR NIGAM LIMITED MASTER OF ...
A PROJECT REPORT ON JOB SATISFACTION BHARATH SANCHAR NIGAM LIMITED MASTER OF ...A PROJECT REPORT ON JOB SATISFACTION BHARATH SANCHAR NIGAM LIMITED MASTER OF ...
A PROJECT REPORT ON JOB SATISFACTION BHARATH SANCHAR NIGAM LIMITED MASTER OF ...
 
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnlProject report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl
Project report-on-job-satificaion-in-bharat-sanchar-nigam-ltd-bsnl
 
SIP
SIP SIP
SIP
 
Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...
 
Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...
 
Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...
 
Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...Job satisfaction and contributing variables among the bank employees in cudda...
Job satisfaction and contributing variables among the bank employees in cudda...
 
60 page file big bazar
60 page file big bazar60 page file big bazar
60 page file big bazar
 
Project job sanctification of employees
Project job sanctification of employeesProject job sanctification of employees
Project job sanctification of employees
 
Emp Satisfaction - LG-1
Emp Satisfaction - LG-1Emp Satisfaction - LG-1
Emp Satisfaction - LG-1
 
A Study Of Employee Satisfaction And Its Impact On Employee Retention In Reta...
A Study Of Employee Satisfaction And Its Impact On Employee Retention In Reta...A Study Of Employee Satisfaction And Its Impact On Employee Retention In Reta...
A Study Of Employee Satisfaction And Its Impact On Employee Retention In Reta...
 
Hr practices
Hr practicesHr practices
Hr practices
 
159680836 retention
159680836 retention159680836 retention
159680836 retention
 
Job Satisfaction Of Employees At J
Job Satisfaction Of Employees At JJob Satisfaction Of Employees At J
Job Satisfaction Of Employees At J
 
Relationship Between Job Satisfaction and Absenteeism of the Employees in the...
Relationship Between Job Satisfaction and Absenteeism of the Employees in the...Relationship Between Job Satisfaction and Absenteeism of the Employees in the...
Relationship Between Job Satisfaction and Absenteeism of the Employees in the...
 
pdfcoffee.com_employee-engagement-at-genpactdocx-pdf-free.pdf
pdfcoffee.com_employee-engagement-at-genpactdocx-pdf-free.pdfpdfcoffee.com_employee-engagement-at-genpactdocx-pdf-free.pdf
pdfcoffee.com_employee-engagement-at-genpactdocx-pdf-free.pdf
 
Employee satisfaction Marketing_ppt.pptx
Employee satisfaction Marketing_ppt.pptxEmployee satisfaction Marketing_ppt.pptx
Employee satisfaction Marketing_ppt.pptx
 

employee job satisfaction in AXIS BANK

  • 1. “EMPLOYEE JOB SATISFACTION” IN (MANIMAJRA BRANCH) SUMMER TRAINING REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DEGREE OF MASTER OF BUSINESS ADMINISTRATION SUBMITTED TO DR. H.S. SIDHU (DBIMCS) SUBMITTED BY GOURAV SHARMA Roll no. 31 M.B.A. (H.R.) DESH BHAGAT INSTITITE OF MANAGEMENT AND COMPUTER SCIENCES MANDI GOBINDGARH 2013
  • 2. INTRODUCTION Job satisfaction describes how happy an individual is with his or her job. The happier people are within their job, the more satisfied they are said to be. Logic would dictate that the most satisfied (“happy”) workers should be the best performers and vice versa. Job satisfaction can simply be defined as the feelings of people have about their jobs. It has been specifically defined as an affective reaction of a person to one’s job or an attitude towards the job.
  • 3. MEANING The term job satisfaction refers to an employee’s general attitude towards his job. Job satisfaction is favourable or un-favourable with which employees view their work. In order to understand job satisfaction, perhaps the first step should be to demarcate the boundaries among such terms as attitudes motivation and morale. A job is an important part of life. Job satisfaction influences one’s general life satisfaction. The result is that satisfaction arises from a complex set of circumstances in the same way the motivation does. Job Satisfaction Leads To :  Motivation towards high productivity.  Want to remain with organization.  Act effectively in crisis.  Accept necessary changes without resentment or resistance.  Promotes the interest of the workers in the organization.
  • 4. NEED FOR EMPLOYEE SATISFACTION
  • 5. FACTORS INFLUENCING JOB SATISFACTION  SUPERVISION  CO-WORKERS  PAY  AGE  MARITAL STATUS  EDUCATION  WORKING CONDITION
  • 6. COMPANY PROFILE Axis Bank is the third largest private sector bank in India. Axis Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, SME, Agriculture and Retail Businesses. The Bank has a large footprint of 2225 domestic branches (including extension counters) and 11,796 ATMs spread across the country as on 31st March 2013. The Bank also has overseas offices in Singapore, Hong Kong, Shanghai, Colombo, Dubai and Abu Dhabi. Axis Bank is one of the first new generation private sector banks to have begun operations in 1994. The Bank was promoted in 1993, jointly by Specified Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India), Life Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC), National Insurance Company Ltd., The New India Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India Insurance Company Ltd. The shareholding of Unit Trust of India was subsequently transferred to SUUTI, an entity established in 2003.
  • 7. PRODUCTS & SERVICES OFFERED BY AXIS BANK  Accounts  Deposits  Loans  Cards  Investments  Insurance  Payments  Capital Market  Treasury  Cash Management Services  Govt. Business  Other Services • Mobile Refill • Locker • Online Shopping • ATM • E-Statement • Visa Money Transfer PRODUCTS SERVICES
  • 8. OBJECTIVES OF THE STUDY  To study about the company’s profile.  To study the job satisfaction levels among the employees of AXIS BANK.  To learn about the various schemes and programmes undertaken to increase job satisfaction among employees.  To identify the factors that motivate the employees.  To give suggestions and recommendations to increase job satisfaction among employees.
  • 9. RESEARCH METHODOLOGY Research Design The survey method is the basic research design. The structured questionnaire was administered to the respondents, which solicits information about their level of job satisfaction. Sample Size A survey of 12 employees working in organization provided the database for this study. The sampling technique used was convenience sampling under this sample of respondents was chosen according to the convenience of the researcher. Data Collection: The purpose of research was explained to the employees and questionnaires were being administered to them. Primary data: This data is gathered from first hand information sources by the researcher, this data collection from employees, managers, clerks etc., by administrating the questionnaire having face to face interaction with employees. Secondary data : This will give the theoretical basis required for the report presentation which can be available from various sources such as magazines, office files, inter office.
  • 10. DATA ANALYSIS & INTERPRETATION SATISFACTION LEVEL REGARDING THEIR JOB 67% 33% NEVER OCCASIONALLY MOST OF THE TIME ALL OF THE TIME
  • 11. JOB SECURITY PROVIDED BY ORGANIZATION 92% 8% YES NO
  • 12. RELATION WITH YOUR SUPERIORS 33% 34% 33% EXPLOITATIVE AUTHORITATIVE BENEVOLENT CONSULTATIVE
  • 13. APPROPRIATENESS OF EMPLOYEE’S SKILL AND QUALIFICATION WITH THEIR WORK 83% 17% YES NO
  • 14. WORKSHOP TO GUIDE THE EMPLOYEES FOR BOTH PROFESSIONAL AND PERSONAL ENHANCEMENT 20% 50% 30% ONCE IN A MONTH AFTER SIX MONTHS ONCE IN A YEAR
  • 15. PROMOTION OPPORTUNITIES IN THE JOB 58% 42% YES NO
  • 16. OBSERVATIONS & FINDINGS  The organization does provide job security to its employees to a great extent.  67% of employees feel satisfied by their jobs occasionally.  33% of the employees said that their superiors share friendly relations with them.  In 17% of cases jobs assigned to the employees does not match their qualifications and skills possessed to them.  Normally workshops are held after six months for the personal and professional enhancements of employees.  42% of the respondents feel that there are not much promotion opportunities for them.
  • 17. CONCLUSIONS Most of the employees feel that AXIS BANK is an good institution and offers them a lot to learn, they feel proud to be associated with such a prestigious organization but some also complaints about salary, which they feel is less as compared to other similar organizations. In the end I concluded that employees are satisfied with the communication network, work environment and other facilities, performance appraisal system, interpersonal relations with their colleagues readressal and training programmes. Greater satisfaction can be induced by providing sufficient information to employees about organisations mission, procedure and policies. Management should take necessary steps to increase the satisfaction level by maintaining the overall environment, by appointing separate training officer who can provide them with seminars on self-development and job related tasks, by effectively implementing the performance appraisal system and by considering seniority and experience along with other aspects relating to promotion policy. The major areas of dissatisfaction among employees is the work load, so some effective steps should be taken to overcome this problem and make the working environment more friendly.
  • 18. LIMITATIONS OF THE STUDY 1. The employees were busy with their work therefore they could not give enough time for the interview. 2. The personal biasness of the respondents might have entered into their response. 3. Some of the respondents has not given any answer to the questions which may affect the analysis. 4. Respondents were reluctant to disclose complete and correct information. 5. Because of a small period of time only small sample had to be considered which doesn’t actually reflect and accurate and intact picture. 6. Sample size of the study was too small.
  • 19. BIBLIOGRAPHY 1. Books • Gupta Das, A.1974 “Business and Management in India, “Vikas Publication House;Delhi. • Dr. Gupta, C B, Human resource Management, Sultan Chand & Sons, New Delhi sixth edition. • Kothari, C.R. 1989 “Research Methodology, Method & Techniques. “Wiley Eastern Limited; New Delhi. • Singh, D. and F.S.Chaudhary, 1986 “Theroy and Analysis of Sample Survey Designs,” Wiley Eastern; New Delhi. • Rao, VSP, Human Resource Management 2. Internet sites http://en.wikipedia.org/wiki/Axis_Bank http://www.axisbank.com/ http://economictimes.indiatimes.com/axis-bank-ltd/stocks/companyid-9175.cms http://www.moneycontrol.com/competition/axisbank/comparison/AB16 http://www.researchandmarkets.com/reports/1084295/axis_bank_ltd