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Bridging the Generation Gap

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Bridging the Generation Gap

  1. 1. Bridging the Generation Gap
  2. 2. If government was depicted as a pop culture family…
  3. 3. …would we be more like this?
  4. 4. …or this?
  5. 5. Or maybe even… like this?
  6. 6. however we see ourselves… we’d better learn to get along
  7. 7. For the next 56 minutes… Gens and Gov Overview Gen Y Perspective Boomer Perspective Your Questions
  8. 8. Four Generations Defined by: demographics, media, pop culture, market research Shaped by: shared childhood experiences, early-adulthood actions Intended to: stereotype understand common traits
  9. 9. Four Generations Traditionals / Baby Gen Y / Gen X Matures Boomers Millennials Born: 1920-30s 1946-1964 1965-1978 1979-2000 Mid 60s Mid-40s to 30s to Tweens Age: to 70s Mid-60s Mid-40s to 20s
  10. 10. Four Generations Traditionals Boomers Gen X Gen Y Work: By Book Get It Done Efficient Deadlines Boss: Command Seniority So? Tell, Do, Praise Personal: Work | Home Work First Balance Blend Advance: Experience Earned It Eh? Eager For more detailed info, please see http://www.slideshare.net/govloop/
  11. 11. Four Generations Caveat: “Curmudgeons come in all ages.” - Tiffany Smith, State Department
  12. 12. Gen Trends in Government 60% of Federal workers eligible to retire by 2015 90% of senior executive leaders 70% of Boomers expect to never retire 45% of Federal new hires open to “govies for life” 42% of college upper class interested in gov’t
  13. 13. What This Means For You Adapt WYSIWYG, baby Prepare for your moment to rise Learn from mentors / senior leaders
  14. 14. Gen Y Perspective Top 5: Things Gov Newbies Need to Know
  15. 15. Gen Y Perspective 1: You’re not the best thing since sliced bread
  16. 16. Gen Y Perspective 2: If you have needs, communicate them.
  17. 17. Gen Y Perspective 3: You can’t do it all alone.
  18. 18. Gen Y Perspective 4: Pay attention to the culture.
  19. 19. Gen Y Perspective 5: Learn when to shut up.
  20. 20. Gen Y Perspective Moral: Keep an open mind and have a learner’s attitude.
  21. 21. Baby Boomer Perspective We ain’t leaving just yet and we’d like to work with you…
  22. 22. Are Boomers Really Retiring?
  23. 23. Are Boomers Really Retiring? Moral: Hang in there, Gen Y! 23
  24. 24. Early Technology Experiences Ever heard of or know how it worked (?)  Typing tests as part of employment process Typing pool Carbon paper Correction fluid Key punch machine First facsimile machines Dictation machines Newsletters
  25. 25. Lack of Communication? Imagine: No call waiting No cell phones No pagers No answering machines No internet No VTCs Two party lines Five digit phone numbers
  26. 26. Employee Viewpoint Survey - Survey of HHS employees worldwide - Rolls up into “Best Places to Work” study - What can we learn about preferences based on age?
  27. 27. Opportunities from the Survey AVERAGE SCORES FOR EACH CATEGORY Survey Questions - make-up of categories Recruitment, Learning Personal Work Development, & (Knowledge Job Satisfaction Year Experience Retention Performance Culture Leadership Management) Satisfaction with Benefits 2008 Questions: (1 - 10) (11 - 21) (22 - 36) (37 - 47) (48 - 54) (55 - 63) (64 - 74) EVS Data: Total Agree Recruitment, Learning Personal Work Development, & (Knowledge Job Satisfaction Operating Division Experience Retention Performance Culture Leadership Management) Satisfaction with Benefits Over 40 72% 66% 51% 53% 66% 52% 51% Under 40 72% 68% 52% 56% 70% 56% 52% EVS Data: Total Disagree Recruitment, Learning Personal Work Development, & (Knowledge Job Satisfaction Operating Division Experience Retention Performance Culture Leadership Management) Satisfaction with Benefits Over 40 13% 16% 23% 19% 15% 24% 8% Under 40 12% 15% 21% 16% 14% 22% 10%
  28. 28. Opportunities from the Survey Top 5 Most Important Thing for Boomers Top 5 Most Important Thing for Boomers Item Question Total Agree Total Disagree 100% 90% 88% 86% 85% 84% 20 The work I do is important. 90% 3% 80% Employees use information technology (for 60% 54 example, intranet, shared networks) to perform 88% 4% work. 40% 69 How satisfied are you with paid vacation time? 86% 5% 20% 6 I like the kind of work I do. 85% 5% 4% 5% 5% 6% 3% How satisfied are you with paid leave for illness 0% (for example, personal), including family care 20 54 69 6 70 70 84% 6% situations (for example, childbirth/adoption or Question Stem / Question Number eldercare)? Total Agree Total Disagree Top 5 Most Important Thing for Gen X & Y Item Question Total Agree Total Disagree Top 5 Most Important Thing for Gen X & Y Employees use information technology (for 100% 89% 89% 85% 83% 83% 54 example, intranet, shared networks) to perform 89% 4% 80% work. 20 The work I do is important. 89% 3% 60% I know how my work relates to the agency's 19 85% 5% 40% goals and priorities. 33 I am held accountable for achieving results. 83% 5% 20% 5% 5% 9% 4% 3% The people I work with cooperate to get the job 1 83% 9% 0% done. 54 20 19 33 1 Question Stem / Question Number Total Agree Total Disagree 28
  29. 29. What Boomer Leaders Want • Dependability • Plain language • No surprises but… • Watch over communicating • Protocol or process • Learn how to manage your manager • Professional etiquette
  30. 30. Questions?

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