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10th Annual European & EMEA Telecommunications
Conference 2010
London (UK)




Antonio Marti
CFO of Telefónica España                      March 23rd, 2010
Disclaimer

 This document contains statements that constitute forward looking statements in its general
 meaning and within the meaning of the Private Securities Litigation Reform Act of 1995. These
 statements appear in a number of places in this document and include statements regarding the
 intent, belief or current expectations of the customer base, estimates regarding future growth in
 the different business lines and the global business, market share, financial results and other
 aspects of the activity and situation relating to the Company. The forward-looking statements in
 this document can be identified, in some instances, by the use of words such as "expects",
 "anticipates", "intends", "believes", and similar language or the negative thereof or by forward-
 looking nature of discussions of strategy, plans or intentions.
 Such forward-looking statements are not guarantees of future performance and involve risks and
 uncertainties, and other important factors that could cause actual developments or results to differ
 materially from those expressed in our forward looking statements.
 Analysts and investors are cautioned not to place undue reliance on those forward looking
 statements which speak only as of the date of this presentation. Telefónica undertakes no
 obligation to release publicly the results of any revisions to these forward looking statements which
 may be made to reflect events and circumstances after the date of this presentation, including,
 without limitation, changes in Telefónica´s business or acquisition strategy or to reflect the
 occurrence of unanticipated events. Analysts and investors are encouraged to consult the
 Company's Annual Report as well as periodic filings filed with the relevant Securities Markets
 Regulators, and in particular with the Spanish Market Regulator.
 The financial information contained in this document has been prepared under International
 Financial Reporting Standards (IFRS). This financial information is un-audited and, therefore, is
 subject to potential future modifications.


                                                                                                         1
2 2009 results
  1
 Focus on cash flow generation
 Increasing commercial activity
  and improving revenue trends
  in H2 09


                                     2 Looking ahead

                                    External factors
                                    Our priorities




                                                        2
2009 results: rich cash-flow generation with
  improving revenue trends in last 2Qs
                                  -5.4%      -5.9%                                                                       REVENUE                 (underlying(1) y-o-y change)
          Revenue                      19,703
          (€ in
          millions)
                                          FY 09
                                                                                                                                                                                    -4.5%
                                                                                                           T. ESPAÑA                             -5.9%
                                                                                                                                                           -5.7% -6.2%
                                                                                                                                                                            -6.6%
                                  -5.1%      -8.0%
          OIBDA                        9,757                                                                                                      FY 09       Q1       Q2    Q3      Q4
          (€ in millions)

                                          FY 09


                                 -15.6%
          CapEx                        1,863                                                               WIRELINE                              -3.7% -3.0%
                                                                                                                                                                    -4.2% -4.0%
                                                                                                                                                                                    -2.9%
          (€ in
          millions)                                                                                                                               FY 09       Q1       Q2    Q3      Q4
                                          FY 09


                                  -2.3%      -5.9%
          OpCF                         7,893
                                                                                                                                           MTRs cuts impact:

          (OIBDA-CapEx;                                                                                    WIRELESS                            -2.6 p.p.

          € in millions)                                                                                   (Service                                                      -7.7%
                                                                                                                                                 -8.0% -7.3% -8.1% -8.0%
                                          FY 09                                                            revenues)
            Reported y-o-y change                                                                                                                 FY 09       Q1       Q2    Q3      Q4
            Comparable (2) y-o-y change

(1) Excluding USO (Q4 09, Q1 09 and Q3 08), seasonality in Q2 09 and Application Sale in Q3 09.
(2) Excludes impact of USO in Q4 09 on revenues (Wireline: € 148 m) and OIBDA (Wireline: € 91m; and Wireless: € -44 m), in Q1 09 on revenues (Wireline: € 75 m)
    and OIBDA (Wireline: € 46 m; Wireless: € -24 m) and Q3 08 on revenues (Wireline: € 183 m) and OIBDA (Wireline: € 110 m ;Wireless € -59 m ), bad debt recovery
    in Q1 08 (Wireline: € 17 m; Wireless: € 8 m), Real Estate capital gains (Wireline: € 6 m in FY 09 and € 74 m in FY 08), revision of the estimates for the adjustment
    to workforce adaptations plans provided for in prior periods, which resulted in lower expenses in Q2 09 (Wireline: € 58 m; Wireless: € 32 m); the sale of                               3
    applications rights (Wireless: € 48 m on revenues and OIBDA); and capital gains from the disposal of Medi Telecom (Wireless: € 220 m).
Evidences of top line recovery by services
                                                                                                                       Oct-09 ID target
                                                                                                                         ICT and new
                                                                                                                       revenue sources
                                                                                                                       ≈€1bn in 2012E


                                                                                                                              % of revenues
                                          Revenues (y-o-y)                   Q2 09        Q3 09       Q4 09    FY 09            (FY 2009)
                                          IT                                 +4.8% +11.1% +19.5% +14.7%                              4.2%
         Wireline                         Data    (1)
                                                                             +7.1% +12.7% +11.3%              +8.7%                  10.6%
                                          Voice service                     -12.1%       -10.8%       -9.5%   -10.2%                 32.7%
                                          Retail BB                          -2.2%        -3.2%       -2.7%    -1.7%                 21.3%




                                          Revenues (y-o-y)                   Q2 09        Q3 09       Q4 09    FY 09

                                          Data connectivity                +56.6% +46.9% +55.1% +52.2%
          Wireless                        Outgoing                            -6.6%           -5.3%   -4.5%    -5.4%


                                          Mobile ARPU ex-MTRs                 -7.8%           -7.1%   -6.6%    -7.2%




(1) Data revenues include revenue from leased lines/circuits to T.España Wireless Business.                                                   4
We have focused on efficiency along the year…




   T. España Efficiency(1) Ratio                                                                                 2009 OpCF
                                                                                                                  €7,893 M
                              +0.1 p.p.

                  61.5%                       61.6%


                                                                                                            Highest
                                                                                                       conversion rate of
                                                                                                         revenues into
                  2008                          2009                                                      OpCF across
                                                                                                            Europe




(1) Defined as last twelve months (OpEx+CapEx- Internal exp. Capitalized in fixed assets)/Revenues. CapEx excludes the acquisition of   5
    spectrum and Efficiency Program.
and remained a European benchmark
                                 TEspaña to remain a efficiency reference in EU market

  Domestic                   OIBDA margin              Revenues per              Employees            Household consumption
 operations               (comparable/adjusted terms   employee (000’s           (000’s employees;    in communications(1) (%
                            as defined by companies)     euros; Dec-09)               Dec-09)              of total spending)
   (2009)
                                              48.0%                        558            35.3                           2.7%


                                              46.5%                       466               58.4                       2.2%


                                             44.2%                303                 11.0                               3.0%


                                             39.1%                  376                 25.1                              3.1%


                                             39.1%                255                            92.6                      3.3%


                                             37.7%               293                           81.3                      2.9%

        Weighted                                              326
     average (ex-TEF)                      41.0%

(1) Eurostat’s Home Budged Survey, 2005.                                                                                          6
While adapting our commercial strategy to market
conditions
            Strong commercial activity in the last part of the year…



                                                                              Sustained
                                                                              peak-up in
                                       737.0
                     639.7                                                      Q4 09

                               345.5                                          Fixed Telephony Lines
  Net
  adds       126.5                                 85.0 145.4          93.4
                                                                -3.0            H1 09 H2 09
  (000’s)
             H1 09 H2 09       H1 09 H2 09 H1 09 H2 09          H1 09 H2 09
                Wireless     Wireless Data rates    Fixed BB       Pay TV
                Contract
                                                                                        -491.3
                                                                               -634.8



                           … building foundations for 2010

                                                                                                      7
Adapting investments to market conditions …


                    1,863                           736.2
                                                    +13%
 CapEx              -15.6%           405.8 387.5                                  63%
                             333.7                          CapEx                          70%
 (€ in millions)
                                             -23%
                                                            breakdown
                             -28%    -31%
                    FY 09    Q1 09   Q2 09   Q3 09 Q4 09                            2008   2009
     y-o-y change                                            Transformation & growth
                                                             Maintenance

                                      INVESTING IN GROWTH
                                         OPPORTUNITIES


                         Allocating CapEx in growth opportunities
                              3G access network
                              Data network
                         CapEx to grow in 2010 (vs. 2009)




                                                                                                  8
… while increasing competitive advantage


                                                                                                                     +56%
                                                                                                                                     +4%
         y-o-y CapEx
         evolution (1)
         (2009 vs 2008; %)
                                                                                                                                Weighted market
                                                                                                                      -19.5 %
                                           -15.6%             -12.1%                                                            average (ex-TEF)
                                                                                    -22.6%
         Weight in                                                                                      -41.2%
         market                              57%                 19%                   13%                      7%    2%              2%
         CapEx (1)
         (2009; %)                                                       96%                                                4%
                                                                      total CapEx                                       total CapEx

                                                               TEF ACHIEVING HIGHER
                                                               EFFICIENCIES BASED ON

                                                                                                Lower economic activity
           Reduced prices on scale benefits
                                                                                                Lower eGSM investments
           Integrated player approach strategy
                                                                                                Reduced Real Estate activity




(1) Expansión: March 10th, 2010 (Vodafone data 12 months to Sep-09 vs. 12 months to Sep-08 in local currency)                                      9
Mobile customers: focus on value

                                   Contract customers up to 65% of total customer base



                                 +5.3%
                                                                 +60%      +194%
                                 15,334
       Wireless                                                   314.8 324.9
       contract                                         -55%

       customers                             -105%      141.4
       (000’s)                                -14.9                 Q3

                                                                                              Contract   Prepaid
                                Dec-09 Q1 09 Q2 09 Q3 09 Q4 09                      2009
                               Contract
            y-o-y change      customers                     Net adds                ARPU
                                                                                    (y-o-y)
                                                                                               -9.9%     -13.4%


                                    766
                                                                                                          2.1%
      2009                                        475                               2009       1.3%
      contract                                                  320                 Churn
                                                                              223             Contract   Total(1)
      net adds
      (000’s)




(1) Excluding disconnection of inactive prepay lines in net adds and growth rates                                   10
Mobile customers: rational pricing environment

                       Wide range of attractive offers to foster
                          usage and capture new clients …




                       … without loosing focus on profitability


                             FY 09                           FY 08   FY 09
      Mobile
                                            Outgoing
      ARPU ex-                                                               Oct-07 ID target
                                            ARPM
      MTRs                                  (y-o-y change)   -4.7%   -4.1%   Outgoing ARPM
      (y-o-y change)         -7.2%                                             -5% / -7%
                                                                              CAGR 06-10 E



                                                                                          11
Mobile broadband: exploiting growth opportunity

                                                      Oct-09 ID target
                                                       MBB accesses
                                                           ≈7M
                                                      (≈ x7 vs Dec-08)

                                                   > x2                                             Fostering data usage
                                                                                       434
                                                   1,945
                Wireless                                                         303
                data rates                                   168         177                         38% of total customer
                          (1)
                (000’s)                                                                             base on 3G as of Dec-09
                                                                                                    (+11 p.p. vs. Dec-08)
                                               Dec-09         Q1         Q2      Q3    Q4
                                                                                                     Tiered pricing, avoiding
                       y-o-y change          Data rates                   Net adds
                                                                                                    flat rates




                                                                                  Only 5% of current
                                                                                   MBB customers
                                                                                 substitute the FBB(2)



(1)   Monthly rates                                                                                                              12
(2)   Data for residential customers as of Q1 09
Fixed broadband: sustaining 56% market share
                                                       Oct-09 ID target
                                                        FBB accesses
                                                         +4% / +7%               Quality based
                                                        CAGR 08-12 E
                                                                                   offering
                       +4.4%                                    H2 09
                       5,477           H1 09                    -40%
                                       -78%                92                 New 2P reference
 FBB                                                               53          offer: 10 Mbps for
 (000’s)                          45           40
                                                                               41.9 €/month
                                                           Q3
                                                                              Increasing upload
                       Dec-09     Q1           Q2        Q3         Q4
                                                                               speeds for 10 & 6
       y-o-y change     FBB
                      accesses                  Net adds                       Mbps
                                                                              Speed upgrade of

                          FY 09
                                                                               FO based services
                                   Q1           Q2          Q3          Q4
 Retail BB                                                                     with TV going HD
 connectivit
 y ARPU                                                             -5.6%
                         -6.3%                 -5.7%
 (y-o-y)                          -6.6%                  -6.8%

                                                       Oct-07 ID target          Stable churn in
                                                            Conn. ARPU                2009
                                                             -4% / -7%
                                                           CAGR 06-10 E


                                                                                                    13
PayTV: accelerating in H2 09 and further growth
  potential ahead

                                                                +15%                                  H2 09
                                                                                                      +160%
                                                                703
                                                                                             44.7       48.7
                                    PayTV                                   H1 09                                Market share
                                                                            -105%
                                    (000’s)                                                                    increased to 17%
                                                                                    4.7
                                                                         -7.7                    Q3
                                                                                                                despite limited
                                                                                                                   coverage
                                                                Dec-09   Q1         Q2        Q3          Q4
                                         y-o-y change          PayTV
                                                              accesses               Net adds



                                                       GROWTH POTENTIAL ON LOW
                                                       PENETRATION LEVELS IN SPAIN




                                                                                           54%
                                                 Pay TV                     25%
                                                 penetration(1)
                                                                           Spain          Europe




(1) Pyramid Research. Penetration over households (Dec-09).                                                                       14
Fixed    telephony    accesses:                                          line             losses
deccelerating along 2009
                      Oct-09 ID target

                       -4% / -5%         -7.3%                                                      Q4 09 shows
                      CAGR 09-12 E       14,200                                                      lowest line
                                                        H1 09                H2 09                   losses for 2009
 Retail                                                 +155%                +43%                    excluding the
                                                       Q1       Q2       Q3          Q4
 telephony                                                                                           seasonality of
 lines (000’s)                              Dec-09                                                   Q3 09
                                                                         -209
                                                      -321      -314             -282               Line losses
      y-o-y change                       Lines in
                                         Service                  Net adds                           peaked in 2009


                                                      -2.4%
                                                                                                    66% of lines lost
                                                                                                     in 2009 offset by
                                                66%
                                                                                                     wholesale line
 Wireline
                                                                                                     net adds
 accesses
 (000’s)                                                                                            Wireline market
                                                                                                     growing since
    Retail Telephony lines
                                   Dec-08       Retail   Wholesale     Dec-09                        Nov-09 (CMT
                                             telephony accesses
    Wholesale lines
                                              lines loss net adds                                    data)



                                                                                                                       15
2010: Economy environment

                                         Unemployment                          Real GDP                           Real household
                                          rate increase                        growth                              consumption
                                              (y-o-y)                               (y-o-y)                        growth (y-o-y)

    Economy                                                                2009           2010 E                   2009      2010 E
                                                                                                                                                 Gradual
    indicators(1)                   +4.9 p.p.                                                                                                     improvement
                                                   +1.5 p.p.                               -0.5%                             -0.5%

                                                                            -3.6%
                                         2009       2010 E                                                         -5.0%


                                   yoy
                                     8

                                     6

                                     4



                                                                                                                                                  Growth far
                                     2
                                                                                                                                              
     Consumption                     0
                                                                                                                                                  away from
     growth (%)                     -2

                                                                                                                                                  fundamentals
                                    -4

                                    -6

                                    -8
                                     Jan-00     Jan-01   Jan-02   Jan-03   Jan-04      Jan-05   Jan-06   Jan-07     Jan-08   Jan-09   Jan-1

                                                Actual consumption
                                                Consumption based on fundamentals




(1) Analysts’ consensus for 2010 forecasts                                                                                                                  16
2010: Spanish BENIGN regulatory environment?
                                   Wholesale pricing among lowest in Europe


                                                          8.99   9.00   9.19 10.20
                           7.79     8.00   8.49    8.62                                    Spanish Full ULL price
    Full ULL
    rate
                                                                                            14% down on EU’s
    (€/month)                                                                               average
                                                                                           Last CMT decisions
      EU average           Spain Netherl. Italy    UK     Portug. France Sweed. German
                                                                                   .        decreasing rates while
                                                                                            other NRA’s increasing
                       10.0                                                                 rates
    Average             8.0
                                                                                           New glide path reducing
    MTR                 6.0
    (€cent/min)         4.0                                                                 MTRs every six months,
                        2.0                                                                 down to 4 € cents/min.
      EU average                 CyprusFrance UK     Spain Portug. Germ. Italy Switzer.     by 2012
                                                                                           PSTN monthly fee frozen
                           Eu averages
    Retail            15                                                                    for 2 years (2009 & 2010)
    line              10
    rental (€)        5                                                                            TV tax of
                                                                                                    ≈150 M
                               Sweed. UK   Spain Portug. France Holland Italy German.
     Residential line rental                                                                     euros in 2010
     Business line rental




                                                                                                                        17
Our 2010 and long term priorities
      2010
         Maintain a strong commercial momentum (FBB & MBB) and market leadership
          to capture market recovery

            January 2010 FBB and Mobile customers net adds similar to full Q1 09


      2011
         Market back to growth in 2011

          2012 targets
                                                                                                                                   CAGR08-12E        Variation 08-12E



           Mobile                         23.6 +3%/+5%                                       Retail FBB                      5.2 +4%/+7%
           Accesses (1)                                                                      accesses
           millions                                                                          millions
                                        Dec-08                Dec-12E                                                       Dec-08              Dec-12E

           MBB                                                                               Pay TV
                                                     x7                                                                                 x2
           Accesses (2)                     1                                                Accesses                        0.6
           millions                                                                          millions
                                        Dec-08                Dec-12E                                                       Dec-08              Dec-12E


(1)   Mobile accesses including voice, MBB data-only cards and M2M access base. Prepay identification effect not included                                           18
(2)   MBB Including: Big and Small screen
Our 2010 and long term priorities
      2010
         Reinvest efficiency gains in the short term to ensure business growth prospects
         Deliver a strong cash-flow generation

             Low commercial activity and USO revenues during Q1 09, and TV tax through 2010
             to weight on Q1 10 vs. Q1 09 comparison


          2012 targets

           >70% CapEx resources for growth and                                              ≈55% OpEx(1) resources for customer
           transformation                                                                   focus
                                                          +16 p.p.
           3G cover over                                                                        Share of online       +17 p.p.

           population                                 81%            97%                        transactions                     25%
                                                                                                                    8%
                                                      Dec-08       Dec-12E                                          FY 2008   FY 2012E

                                                            x1.1                                                          -1%/-3%
           Local loop                                       x1.8                                Non
           coverage by                                                                          commercial
           speed                                66% 13%            71% 23%                      OpEx / access (2)
                                   25 Mbps                                                                          FY 2008   FY 2012E
                                   10 Mbps         Dec-08            Dec-12E                                         GAGR 08-12 E


(1)   OpEx considered for this calculation defined as revenues – OIBDA                                                                   19
(2)   Non-Commercial OpEx: Network & Operations, IT, Admin. & Supoort, Bad debt, Taxes and non-recurrent results
Conclusions



     Rich cash flow generation in 2009 through focus in efficiency:
     T.España a benchmark among peers




     Underlying revenue trends improving for second quarter
     in a row



     2010 focus in commercial activity and market leadership
     to capture market recovery




                                                                      20
T españa for_citi_10th_tconference_100323

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T españa for_citi_10th_tconference_100323

  • 1. 10th Annual European & EMEA Telecommunications Conference 2010 London (UK) Antonio Marti CFO of Telefónica España March 23rd, 2010
  • 2. Disclaimer This document contains statements that constitute forward looking statements in its general meaning and within the meaning of the Private Securities Litigation Reform Act of 1995. These statements appear in a number of places in this document and include statements regarding the intent, belief or current expectations of the customer base, estimates regarding future growth in the different business lines and the global business, market share, financial results and other aspects of the activity and situation relating to the Company. The forward-looking statements in this document can be identified, in some instances, by the use of words such as "expects", "anticipates", "intends", "believes", and similar language or the negative thereof or by forward- looking nature of discussions of strategy, plans or intentions. Such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, and other important factors that could cause actual developments or results to differ materially from those expressed in our forward looking statements. Analysts and investors are cautioned not to place undue reliance on those forward looking statements which speak only as of the date of this presentation. Telefónica undertakes no obligation to release publicly the results of any revisions to these forward looking statements which may be made to reflect events and circumstances after the date of this presentation, including, without limitation, changes in Telefónica´s business or acquisition strategy or to reflect the occurrence of unanticipated events. Analysts and investors are encouraged to consult the Company's Annual Report as well as periodic filings filed with the relevant Securities Markets Regulators, and in particular with the Spanish Market Regulator. The financial information contained in this document has been prepared under International Financial Reporting Standards (IFRS). This financial information is un-audited and, therefore, is subject to potential future modifications. 1
  • 3. 2 2009 results 1  Focus on cash flow generation  Increasing commercial activity and improving revenue trends in H2 09 2 Looking ahead  External factors  Our priorities 2
  • 4. 2009 results: rich cash-flow generation with improving revenue trends in last 2Qs -5.4% -5.9% REVENUE (underlying(1) y-o-y change) Revenue 19,703 (€ in millions) FY 09 -4.5% T. ESPAÑA -5.9% -5.7% -6.2% -6.6% -5.1% -8.0% OIBDA 9,757 FY 09 Q1 Q2 Q3 Q4 (€ in millions) FY 09 -15.6% CapEx 1,863 WIRELINE -3.7% -3.0% -4.2% -4.0% -2.9% (€ in millions) FY 09 Q1 Q2 Q3 Q4 FY 09 -2.3% -5.9% OpCF 7,893 MTRs cuts impact: (OIBDA-CapEx; WIRELESS -2.6 p.p. € in millions) (Service -7.7% -8.0% -7.3% -8.1% -8.0% FY 09 revenues) Reported y-o-y change FY 09 Q1 Q2 Q3 Q4 Comparable (2) y-o-y change (1) Excluding USO (Q4 09, Q1 09 and Q3 08), seasonality in Q2 09 and Application Sale in Q3 09. (2) Excludes impact of USO in Q4 09 on revenues (Wireline: € 148 m) and OIBDA (Wireline: € 91m; and Wireless: € -44 m), in Q1 09 on revenues (Wireline: € 75 m) and OIBDA (Wireline: € 46 m; Wireless: € -24 m) and Q3 08 on revenues (Wireline: € 183 m) and OIBDA (Wireline: € 110 m ;Wireless € -59 m ), bad debt recovery in Q1 08 (Wireline: € 17 m; Wireless: € 8 m), Real Estate capital gains (Wireline: € 6 m in FY 09 and € 74 m in FY 08), revision of the estimates for the adjustment to workforce adaptations plans provided for in prior periods, which resulted in lower expenses in Q2 09 (Wireline: € 58 m; Wireless: € 32 m); the sale of 3 applications rights (Wireless: € 48 m on revenues and OIBDA); and capital gains from the disposal of Medi Telecom (Wireless: € 220 m).
  • 5. Evidences of top line recovery by services Oct-09 ID target ICT and new revenue sources ≈€1bn in 2012E % of revenues Revenues (y-o-y) Q2 09 Q3 09 Q4 09 FY 09 (FY 2009) IT +4.8% +11.1% +19.5% +14.7% 4.2% Wireline Data (1) +7.1% +12.7% +11.3% +8.7% 10.6% Voice service -12.1% -10.8% -9.5% -10.2% 32.7% Retail BB -2.2% -3.2% -2.7% -1.7% 21.3% Revenues (y-o-y) Q2 09 Q3 09 Q4 09 FY 09 Data connectivity +56.6% +46.9% +55.1% +52.2% Wireless Outgoing -6.6% -5.3% -4.5% -5.4% Mobile ARPU ex-MTRs -7.8% -7.1% -6.6% -7.2% (1) Data revenues include revenue from leased lines/circuits to T.España Wireless Business. 4
  • 6. We have focused on efficiency along the year… T. España Efficiency(1) Ratio 2009 OpCF €7,893 M +0.1 p.p. 61.5% 61.6% Highest conversion rate of revenues into 2008 2009 OpCF across Europe (1) Defined as last twelve months (OpEx+CapEx- Internal exp. Capitalized in fixed assets)/Revenues. CapEx excludes the acquisition of 5 spectrum and Efficiency Program.
  • 7. and remained a European benchmark TEspaña to remain a efficiency reference in EU market Domestic OIBDA margin Revenues per Employees Household consumption operations (comparable/adjusted terms employee (000’s (000’s employees; in communications(1) (% as defined by companies) euros; Dec-09) Dec-09) of total spending) (2009) 48.0% 558 35.3 2.7% 46.5% 466 58.4 2.2% 44.2% 303 11.0 3.0% 39.1% 376 25.1 3.1% 39.1% 255 92.6 3.3% 37.7% 293 81.3 2.9% Weighted 326 average (ex-TEF) 41.0% (1) Eurostat’s Home Budged Survey, 2005. 6
  • 8. While adapting our commercial strategy to market conditions Strong commercial activity in the last part of the year… Sustained peak-up in 737.0 639.7 Q4 09 345.5 Fixed Telephony Lines Net adds 126.5 85.0 145.4 93.4 -3.0 H1 09 H2 09 (000’s) H1 09 H2 09 H1 09 H2 09 H1 09 H2 09 H1 09 H2 09 Wireless Wireless Data rates Fixed BB Pay TV Contract -491.3 -634.8 … building foundations for 2010 7
  • 9. Adapting investments to market conditions … 1,863 736.2 +13% CapEx -15.6% 405.8 387.5 63% 333.7 CapEx 70% (€ in millions) -23% breakdown -28% -31% FY 09 Q1 09 Q2 09 Q3 09 Q4 09 2008 2009 y-o-y change Transformation & growth Maintenance INVESTING IN GROWTH OPPORTUNITIES  Allocating CapEx in growth opportunities  3G access network  Data network  CapEx to grow in 2010 (vs. 2009) 8
  • 10. … while increasing competitive advantage +56% +4% y-o-y CapEx evolution (1) (2009 vs 2008; %) Weighted market -19.5 % -15.6% -12.1% average (ex-TEF) -22.6% Weight in -41.2% market 57% 19% 13% 7% 2% 2% CapEx (1) (2009; %) 96% 4% total CapEx total CapEx TEF ACHIEVING HIGHER EFFICIENCIES BASED ON  Lower economic activity  Reduced prices on scale benefits  Lower eGSM investments  Integrated player approach strategy  Reduced Real Estate activity (1) Expansión: March 10th, 2010 (Vodafone data 12 months to Sep-09 vs. 12 months to Sep-08 in local currency) 9
  • 11. Mobile customers: focus on value Contract customers up to 65% of total customer base +5.3% +60% +194% 15,334 Wireless 314.8 324.9 contract -55% customers -105% 141.4 (000’s) -14.9 Q3 Contract Prepaid Dec-09 Q1 09 Q2 09 Q3 09 Q4 09 2009 Contract y-o-y change customers Net adds ARPU (y-o-y) -9.9% -13.4% 766 2.1% 2009 475 2009 1.3% contract 320 Churn 223 Contract Total(1) net adds (000’s) (1) Excluding disconnection of inactive prepay lines in net adds and growth rates 10
  • 12. Mobile customers: rational pricing environment Wide range of attractive offers to foster usage and capture new clients … … without loosing focus on profitability FY 09 FY 08 FY 09 Mobile Outgoing ARPU ex- Oct-07 ID target ARPM MTRs (y-o-y change) -4.7% -4.1% Outgoing ARPM (y-o-y change) -7.2% -5% / -7% CAGR 06-10 E 11
  • 13. Mobile broadband: exploiting growth opportunity Oct-09 ID target MBB accesses ≈7M (≈ x7 vs Dec-08) > x2 Fostering data usage 434 1,945 Wireless 303 data rates 168 177  38% of total customer (1) (000’s) base on 3G as of Dec-09 (+11 p.p. vs. Dec-08) Dec-09 Q1 Q2 Q3 Q4  Tiered pricing, avoiding y-o-y change Data rates Net adds flat rates Only 5% of current MBB customers substitute the FBB(2) (1) Monthly rates 12 (2) Data for residential customers as of Q1 09
  • 14. Fixed broadband: sustaining 56% market share Oct-09 ID target FBB accesses +4% / +7% Quality based CAGR 08-12 E offering +4.4% H2 09 5,477 H1 09 -40% -78% 92  New 2P reference FBB 53 offer: 10 Mbps for (000’s) 45 40 41.9 €/month Q3  Increasing upload Dec-09 Q1 Q2 Q3 Q4 speeds for 10 & 6 y-o-y change FBB accesses Net adds Mbps  Speed upgrade of FY 09 FO based services Q1 Q2 Q3 Q4 Retail BB with TV going HD connectivit y ARPU -5.6% -6.3% -5.7% (y-o-y) -6.6% -6.8% Oct-07 ID target Stable churn in Conn. ARPU 2009 -4% / -7% CAGR 06-10 E 13
  • 15. PayTV: accelerating in H2 09 and further growth potential ahead +15% H2 09 +160% 703 44.7 48.7 PayTV H1 09 Market share -105% (000’s) increased to 17% 4.7 -7.7 Q3 despite limited coverage Dec-09 Q1 Q2 Q3 Q4 y-o-y change PayTV accesses Net adds GROWTH POTENTIAL ON LOW PENETRATION LEVELS IN SPAIN 54% Pay TV 25% penetration(1) Spain Europe (1) Pyramid Research. Penetration over households (Dec-09). 14
  • 16. Fixed telephony accesses: line losses deccelerating along 2009 Oct-09 ID target -4% / -5% -7.3%  Q4 09 shows CAGR 09-12 E 14,200 lowest line H1 09 H2 09 losses for 2009 Retail +155% +43% excluding the Q1 Q2 Q3 Q4 telephony seasonality of lines (000’s) Dec-09 Q3 09 -209 -321 -314 -282  Line losses y-o-y change Lines in Service Net adds peaked in 2009 -2.4%  66% of lines lost in 2009 offset by 66% wholesale line Wireline net adds accesses (000’s)  Wireline market growing since Retail Telephony lines Dec-08 Retail Wholesale Dec-09 Nov-09 (CMT telephony accesses Wholesale lines lines loss net adds data) 15
  • 17. 2010: Economy environment Unemployment Real GDP Real household rate increase growth consumption (y-o-y) (y-o-y) growth (y-o-y) Economy 2009 2010 E 2009 2010 E  Gradual indicators(1) +4.9 p.p. improvement +1.5 p.p. -0.5% -0.5% -3.6% 2009 2010 E -5.0% yoy 8 6 4 Growth far 2  Consumption 0 away from growth (%) -2 fundamentals -4 -6 -8 Jan-00 Jan-01 Jan-02 Jan-03 Jan-04 Jan-05 Jan-06 Jan-07 Jan-08 Jan-09 Jan-1 Actual consumption Consumption based on fundamentals (1) Analysts’ consensus for 2010 forecasts 16
  • 18. 2010: Spanish BENIGN regulatory environment? Wholesale pricing among lowest in Europe 8.99 9.00 9.19 10.20 7.79 8.00 8.49 8.62  Spanish Full ULL price Full ULL rate 14% down on EU’s (€/month) average  Last CMT decisions EU average Spain Netherl. Italy UK Portug. France Sweed. German . decreasing rates while other NRA’s increasing 10.0 rates Average 8.0  New glide path reducing MTR 6.0 (€cent/min) 4.0 MTRs every six months, 2.0 down to 4 € cents/min. EU average CyprusFrance UK Spain Portug. Germ. Italy Switzer. by 2012  PSTN monthly fee frozen Eu averages Retail 15 for 2 years (2009 & 2010) line 10 rental (€) 5 TV tax of ≈150 M Sweed. UK Spain Portug. France Holland Italy German. Residential line rental euros in 2010 Business line rental 17
  • 19. Our 2010 and long term priorities 2010  Maintain a strong commercial momentum (FBB & MBB) and market leadership to capture market recovery January 2010 FBB and Mobile customers net adds similar to full Q1 09 2011  Market back to growth in 2011 2012 targets CAGR08-12E Variation 08-12E Mobile 23.6 +3%/+5% Retail FBB 5.2 +4%/+7% Accesses (1) accesses millions millions Dec-08 Dec-12E Dec-08 Dec-12E MBB Pay TV x7 x2 Accesses (2) 1 Accesses 0.6 millions millions Dec-08 Dec-12E Dec-08 Dec-12E (1) Mobile accesses including voice, MBB data-only cards and M2M access base. Prepay identification effect not included 18 (2) MBB Including: Big and Small screen
  • 20. Our 2010 and long term priorities 2010  Reinvest efficiency gains in the short term to ensure business growth prospects  Deliver a strong cash-flow generation Low commercial activity and USO revenues during Q1 09, and TV tax through 2010 to weight on Q1 10 vs. Q1 09 comparison 2012 targets >70% CapEx resources for growth and ≈55% OpEx(1) resources for customer transformation focus +16 p.p. 3G cover over Share of online +17 p.p. population 81% 97% transactions 25% 8% Dec-08 Dec-12E FY 2008 FY 2012E x1.1 -1%/-3% Local loop x1.8 Non coverage by commercial speed 66% 13% 71% 23% OpEx / access (2) 25 Mbps FY 2008 FY 2012E 10 Mbps Dec-08 Dec-12E GAGR 08-12 E (1) OpEx considered for this calculation defined as revenues – OIBDA 19 (2) Non-Commercial OpEx: Network & Operations, IT, Admin. & Supoort, Bad debt, Taxes and non-recurrent results
  • 21. Conclusions Rich cash flow generation in 2009 through focus in efficiency: T.España a benchmark among peers Underlying revenue trends improving for second quarter in a row 2010 focus in commercial activity and market leadership to capture market recovery 20