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While investments in e-commerce businesses The future of the luxury shopping experience

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While investments in e-commerce businesses continue to
grow, omni-channel investments are rare, with only one-
third of brands offering the option to check in-store
availability.
Two-thirds of brands offer some form of free shipping,
but only one-fifth provide it by default (regardless of
order size).While Amazon has trained frequent shoppers
to expect packages within 2 days, other retailers have
failed to keep the pace: two-thirds of brands quote 6 days
or more for delivery.
Source: L2 – Specialty retail report 2014
BRANDS SHOULD IMPROVE
THEIR OMNI-CHANNEL CAPABILITIES

Publié dans : Commerce de détail, Business
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