This document summarizes two user cases of elderly individuals in the Basque Country and how technology could help meet their needs. Edurne, age 75 and living alone, needs support with daily tasks and strengthening her social network. Ignacio, age 81 and living alone with limited mobility, needs coordinated care, prevention of health issues, and accessible health information. Technology could help both users by providing information, increasing social contact, expanding social networks, activating community support, and enabling remote health monitoring and communication to improve care coordination and self-management of conditions.

1. Co-creating IoT Ecosystems for
Active and Healthy Ageing
AAL-FORUM 2018, Bilbao, Wednesday,
September 26th
AAL-JP: AAL-2015-2-115 H2020: IOT-LSP #732679
Itziar Álvarez-Lombardía | R+D+I Manager | Grupo SSI

2. • Cooperative group created in Bilbao in 1986
• Integrated by non-profit organisations, formed by nearly 500 female workers
• Committed to the social needs of the elderly and their families in the Basque Country
• With 4 departments:
• Social services offered to over 2.200 beneficiaries in 17 municipalities
• Home Care Lab, R&D unit, created in 2011, with a living lab (ENoLL), 21 projects, strategic
line the technological based social and health assistance
Grupo SSI
Social intervention Innovation Training Employment
www.grupossi.es @grupo_ssi

3. Demand of
health & social
services
Basque Country
Global population ≥65 years old
2.2. M 21,7% in 2017
(INE, 2017)
29,2% in 2031
(INE, 2017)
80% at least one chronic disease
(Encuesta de Salud de la Comunidad Autónoma del País Vasco, 2013)
48,3% limitations in the IADL
(Informe Anual del Sistema Nacional de Salud, 2016)
74,5% of old women lives alone
(Gobierno Vasco, 2018)
Sustainability?

4. User case 1
Who I am?
• Edurne
• 75 years old
• Living alone
• Rheumatoid arthritis
• Cognitively preserved
• Still independent but some
difficulties with IADL
• Two sons, but they live far
• Feeling of lonely

5. User case 1
What I need?
• Support with IADL (supply of
daily products, heavy cleanings
& repairs)
• Strength social network
How can technology help me?
• Provide information
• Increase contact with her sons
• Expand social network
• Activate agents in her community
• Prevent dependency

6. User case 2
Who am I?
• Ignacio
• 81 years old
• Living alone
• Diabetes & heart failure
• Cognitively preserved
• Limited mobility
• Two daughters

7. User case 2
What I need?
‒ Empowerment
‒ Coordinated professionals
‒ Home centred care
‒ Prevention of complications
and detection of new or
progressive symptoms
How can technology help me?
‒ Accessible educational and self-care
material
‒ Shared information & remote
communication
‒ Providing multiple channels for access to
the systems, e-prescription
‒ Gathering health and social data with
alerts and warnings

8. Basque Country
Thank you!
Eskerrik asko!