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4 27 09 Hon Ian And Jay Bu
- 1. WELCOME
- 3. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Printelligence…. Integrating Knowledge ‘Innovation for Managed Print Services’ • Devices Summary • Number of Devices • Number of Pages Printed (Color, B&W) • Fleet Summary (Quantity / Location) • Device Costing Information Device-Centric View (Supply-Side) Knowledge Worker-Centric View (Demand-Side) • Who is Printing Knowledge workers Departments • What they are Printing Percentage coverage of Color Was the job spooled in color printed in B&W Type of documents (Word, PDF) • Where they are Printing Where is the printer located Locally Attached / Network Printers • When they are Printing When the print job was printed Measure printer throughput • How they are Printing Finishing (Copies, Duplex, n-Up, etc) Using their default printer
- 4. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. The ‘Printelligent’ Office Enables organizations to develop business rules that support print policy - 6 aspects: 1. Cost of print job 2. Color or Black & White 3. Printer -- locally attached or networked 4. Total page count 5. Duplex – yes/no 6. Application being printed from Technical Support • Reduce paper consumption on lengthy documents Sales • Monitor all print activity and inform of cost if > $1.00 • Educate about the corporate print policy Business Development • Monitor all print activity and inform of cost if > $1.00 • Educate about Duplex • Control when corporate print policy is not followed
- 5. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Technical Group • Inform on COST and educate on DUPLEX: for lengthy documents
- 6. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Sales Group • Educate about preference for using B&W for INTERNAL PowerPoint presentations
- 7. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Business Development • Control through policy: WEB PAGES to be printed in B&W whenever possible.
- 8. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Printelligence™ Functional Review
- 9. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Hosting Service Customer Printelligence Overview • Two Parts – Client and Web-based Application Server • Client is installed on print servers and workstations at customer sites • Web-enabled Application Server is hosted on INTRAnet (inside perimeter firewall) or INTERnet (outside perimeter firewall) • Inter/Intra-networking communications • Once the Application Server is set up, the next step is installing the small footprint Client Application
- 10. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Hosting Service Internet Printelligence Client: How it Works User Submits Print Job Application Server Printelligence How it Works • User Submits Print Job to locally attached printer • Printelligence Processes the Job • Job Continues to Printer • Print Job Detail to Application Server IMPORTANT NOTE: The same Software is installed on the Print Servers and PC’s With Printelligence Client installed on a Workstation:
- 11. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Platforms Supported by Printelligence Workstation and Print Server Operating Systems • Microsoft Windows 2000 Professional (SP4 or later) or • Microsoft Windows XP Professional (SP2 or later) or • Microsoft Windows Server 2003 (32-bit and 64-bit) or • Microsoft Windows Vista (32-bit and 64-bit) or • Microsoft Windows 2008 Server (32-bit and 64-bit) Platforms • Print Clusters (Active / Passive) • Citrix • Terminal Server
- 12. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Printelligence System Requirements • Microsoft Windows .NET Framework (2.0 or later) • 25 MB disk space • Inter/Intranet access over SSL • Ports 49218 to 49219 or alternative ports • Internal only • Enables Inter–process communication between print servers and workstations • Workstation Knowledge workers login to an Active Directory domain
- 13. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Answering Technical Challenges Addressing the Needs and Concerns of: 1. Infrastructure and Support – Server, Desktop, Printers » related Infrastructure & Support 1. Network 2. Security 3. Administrators – Analysis and Results: » Reports, Rules, Messaging
- 14. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Answering Your Concerns • How is my Print Environment affected? • What data is captured? • How is my data secured? • What information leaves my network? • Do documents leave the network? • What is the Network traffic Impact? • What is the administration Overhead? • Resources and time required to deploy Printelligence? • How does my existing print device data ‘fit’ with Printelligence?
- 15. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. ‘Zero Impact’ on Environment Printelligence does NOT: •Deploy a custom print driver •Change existing print drivers •Change existing print processors, port monitors •Alter or redefine print queues •Require additional hardware or software Printelligence does NOT alter the customers print infrastructure in anyway Printelligence does NOT impact knowledge workers’ print Printelligence has been architected with No Points of Failure
- 16. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. No Single Point of Failure Hosting Service Internet User Submits Print Job Application Server What if Printelligence Crashed? • User submits a print jobs – Normal • Printelligence crashed • User submits another print job In this scenario: Net result: Print continues • Print job is not tracked • End User is not impacted
- 17. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. No Single Point of Failure Hosting Service Internet User Submits Print Job Application Server What if Printelligence Loses Connectivity? • User submits a print jobs – Normal • Internet Connectivity is Lost • User submits another print job In this scenario: Net result: Print continues • Print job is tracked and cached • End User is not impacted • When internet connectivity restored, the print jobs are sent to the Application Server
- 18. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. What Data is Captured • Printelligence captures Meta-Data about all print jobs the are submitted through a Windows print queue. Meta-Data including : • Print Job Attributes • Knowledge-Worker Logon ID (no personal information) • Printer Attributes • Application Attributes • Workstation Attributes • All Meta-Data is securely transmitted to the Hosting Service IMPORTANT – At no time does the Knowledge workers print job leave their network
- 19. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. How is my Data Secured Hosting Service Customer • Data is Encrypted • Communication over Secure Socket Layer (HTTPS) • SSL Certificate signed by VeriSign • Highly secure Hosting Service – Biometric Access, etc. Data Transmitted over SSL
- 20. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. What is the Network Impact Action Quantity Network Traffic Workstation / Print Server Start Up 1 23 KB Knowledge worker Login (Authentication) 1 5 KB Print Job Meta-Data Transmission 5 5 x 4 KB = 20 KB Workstation / Print Server Shutdown 1 2 KB Per Day/Per Knowledge worker = 50 KB Action Quantity Network Traffic Workstation / Print Server Start Up 3000 3000 x 23 KB = 67.4 MB Knowledge worker Login (Authentication) 3000 3000 x 5 KB = 14.6 MB Print Job Meta-Data Transmission 5 / Knowledge worker 5 x 3000 x 4 KB = 58.6 MB Workstation / Print Server Shutdown 3000 3000 x 2 KB = 5.9 MB Printer Inventory Information 600 600 x 0.3K = 0.2 MB Per Day – 146.7 MB Traffic generated by Printelligence for one Knowledge worker who printed 5 print jobs Network traffic generated by Printelligence for if 3,000 people print 5 print jobs Put into perspective : •The spool file generated to print this one presentation exceeds 146MB • We have seen some PDF spool files for 3 page documents exceed 2 GB
- 21. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. What is the Administration Overhead Printelligence is a turn key solution. •Knowledge workers don’t need to login •Knowledge workers are automatically added to the database •Printers are automatically added to the database The only administration requirements include: •Uploading Knowledge worker – Location information
- 22. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Resources Required to Deploy Typical people involved in Deploying Printelligence : •Decision makers •Security – Ensure corporate security •Domain Administrator – Set up domain account if needed •Server Administrator – Deploy Printelligence to Print Server •Desktop Support – Deploy Printelligence to Desktops
- 23. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Printelligence…. Integrating Knowledge ‘Innovation for Managed Print Services’ • Devices Summary • Number of Devices • Number of Pages Printed (Color, B&W) • Fleet Summary (Quantity / Location) • Device Costing Information Device-Centric View (Supply-Side) Knowledge Worker-Centric View (Demand-Side) • Who is Printing Knowledge workers Departments • What they are Printing Percentage coverage of Color Was the job spooled in color printed in B&W Type of documents (Word, PDF) • Where they are Printing Where is the printer located Locally Attached / Network Printers • When they are Printing When the print job was printed Measure printer throughput • How they are Printing Finishing (Copies, Duplex, n-Up, etc) Using their default printer
- 24. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Getting Started with Printelligence Next Steps
- 25. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Requesting the Application Server Step 3 Download & Install Client on Print Servers & Workstations When Database is Setup Registration is e-mailed 3 Step 1 Pilot Agreement “Setup Customer” Initiates a Database Setup Step 2 Request Application Server Setup Automated Database Setup Process 2
- 26. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Deployment Strategies ... Starts with understanding the print environment and objectives of the assessment: Customers Print Environment •Locally Attached Printers •Direct IP Print •Print Servers Objectives of the Assessment •Sample Set of Unbiased Data •In-depth Study (Who is printing / Where / When) •Detect Locally Attached Devices
- 27. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Performing the Install • Download Link • Registration Information • Used to configure the client and facilitate communication between the Client and the Application Server Printelligence e-mail registration information will include:
- 28. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Client Installation
- 29. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Honeywell Cost Save Opportunity • Approximately 500 Million Printed Pages Annually ($0.055) • Honeywell Cannot confirm $27,500,000 is high, low or correct. • As a discovery tool: – Baseline cost established in 30 days per SBG – Confirm output per SBG, location, device, employee without interacting with employees. Printelligence ROI Program builds cost save strategy on Day 31 – Each SBG maintains own database and business rules based on specific challenges faced. Corporate and SBG Print Policy established with facts within 90 days (09/01/09) Projected Cost Save between 15-25% - Between Net $2.985 M & $5.735 M Annual Save - Cost Save Per day at 15% is $12,437 right off the bottom line. - Reduction off of each printed page. Improved diagnostics enables cost save(s) at the device, application, SBG and employee level Honeywell currently does not possess.
- 30. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Where does 15% cost save come from? Short Term Cost Reductions • Locally Attached Printers • Reduce E-mail Printing • Educate as to cost of each printed page • Color print restrictions on Power Point (customer facing only) • Thank employees for printing in monochrome and hyperlink intra- net to print policy • Reduce single page high volume applications print behaviors • Fully restrict user groups from color print Long Term Cost Save • Device Realignment (most MFP’s operate at 15% efficiency) • Eliminate all print servers (High TCO) • Eliminate all Local Print Devices • Renegotiate all device contracts • Renegotiate Click Charge contracts using color coverage • Centralized reporting eliminates physical audits • Build long term Honeywell print policy based on actual, not assumed, facts. Real time baseline per SBG delivers fact, not fiction
- 31. CONFIDENTIAL : Copyright © 2009 by Preo Software Inc. Printelligence ™ 90 Day Trial First 30 Days: Daily Baseline • 20,000 seats = 20% approximate population • Honeywell deploys Printelligence ™ across all SBG’s up to 100% of NA Print Population • Baseline Daily Cost of Print is established by device, employee, application and SBG • Preo Invoices Honeywell $20,000 per month • Baseline cost per SBG determined in 30 days providing Honeywell advanced daily cost metrics it does not currently possess. • Preo guides, trains and analyzes each SBG Print Teams based on SBG PMO. • Printelligence ™ ROI Program is weekly analysis of captured meta data helping Honeywell understand employee print behaviors. • After 90 days Printelligence ™ will deliver ROI to more then offset monthly cost Last 60 Days: ROI Program • First Stage business rules will bring awareness to actual cost of printed pages. • ROI Program will target all areas of print from each SBG. SBG maintains oversight of local print rules driving down SBG specific costs driving down overall Honeywell print volumes. • Cost reductions based on various before/after test results obtained in real time. Business rule impact determined before employee interaction with Rules Tester. • Day 31: Rules Test verifies target cost save for initial deployment of business rules • Day 62: Add rules, if appropriate, based on previous 60 days data • Day 88: Cost Save for each SBG presented for each SBG clearly providing Honeywell SBG’s short & long term cost save platform • Day 90: Cost save will be real and indisputable with Go/No Go with full money back guarantee.
- 32. THANK YOU
Editor's Notes
- Q. How does my existing device-centric print data ‘fit’ with Printelligence? Printelligence is MIB and WMI capable, too; meaning that basic device-centric data can now be considered together with Printelligence Knowledge worker-Centric data to better understand both Device Capacity and Knowledge worker Print Behavior. By overlaying both the Device-Centric View and the Knowledge-Worker Centric View, we develop a clear understanding of both the Device Capacity and the Knowledge Worker Print Behavior: IOW we move toward understanding WHY People Print? Q. Why do page-volume counts differ between Printelligence’s Knowledge worker-Centric solution and other device-data collection tools? A. Printelligence measures what the Knowledge worker sent to the various print devices, whereas the device-centric tools measure the turn-of-the-drum, or ‘clicks’ on the device itself. For example, if there is an unrecoverable paper jam, the output numbers in the two systems will not match. The example illustrates why Printelligence is best suited for management purposes: assessment, planning, controls, and budgeting; but not billing.
- Now it is time to deploy the Print Objectives or Print Policy into the organization. In a typical organization, there may be one or two high-end Multi Function Devices per floor. Printelligence delivers the desired print objectives/policies to the appropriate knowledge-workers or communities. Printelligence is flexible - print rules can be delivered to 1, 10, 100 knowledge-workers, or the entire company. In this example we see one device on a floor, but different business rules or print policies can be delivered to the different Communities. This type of control is preferable to locking down features in the MFP hardware or the printer drivers, as custom hardware and driver configurations consumes valuable IT support time and resources. It is far easier and more efficient to use Printelligence to ensure the appropriate print policies are applied to each knowledge-worker. What can Printelligence discover about those jobs, BEFORE or AS they get printed? Read the “6 aspects” out-loud: Practice the (following) virtual demo; it is a real-time experience after the KW clicks FILE-PRINT
- Example #1: ADVISE rule encouraging Technical Support to use DUPLEX when printing lengthy technical support documents Know the total before it comes up It is a 14 page WORD document This is a 5 second delay (can be 10 or 15) Pop-Up text and hyperlink are fully configurable by Customer
- Example #2: 30 page Powerpoint -- $7.52 to print in color. ADVISE Rule – encourages Sales person to print Powerpoint presentations for INTERNAL USE in black-and-white, without interfering with their productivity In this example, a PowerPoint document demonstrates how Printelligence is application-aware, detecting which application the knowledge-worker is printing from. Printelligence rules and messaging can be specific to an application. The unobtrusive, disappearing balloon message delivers not only cost awareness, but also constructive advise on more efficient, cost-conscious print advice to the knowledge-worker, effectively conveying new print policy through positive reinforcement. << Click to start demo >> << As demo is running >> The knowledge-worker selects file print and prints the job << Demo Ends >>
- Example #3: CONTROL Rule; Web Page in Color – requires explanation entered for Print to continue For this example, I will print a web page in color and show how Printelligence can extend our business rules to hold the print job until the knowledge-worker takes additional action. For this example, you will see how Printelligence can deliver a timely message to the knowledge-worker of a print policy violation. In this example, the knowledge-worker can still print the web page, but they are made aware that the corporation would prefer they do not print web pages in color. So, in this example, you will see that for the knowledge-worker in Community 3, Printelligence detects that the print job is a color web page. << Click to start demo … As demo is running … The knowledge-worker selects file print and prints the job …Demo Ends >> Here you can see that the print job has been held and has NOT been released to the printer. The knowledge-worker is informed that this is not the preferred method of printing. In this case the knowledge-worker can choose to print the job or cancel it. If the print job is cancelled, Printelligence does track that it was cancelled to assist in measuring behavior change. One last note – Printelligence can fully stop the print job and not allow it. In that case, the screen looks very similar to this one except that the print button is disabled.
- This diagram shows you what’s happening ‘behind the scenes’ when your Knowledge-Workers use File…Print , In Monitor Mode - with Business Rules & Messaging switched off, we are capturing knowledge-workers print behavior while they are unaware of Printelligence, ensuring we obtain at least 30 days of unbiased print activity so that, later: When we switch to Advise and/or Control Mode - we will know which print to go after for savings. <More on the inner workings of Printelligence for technical people in the Technical Presentation>
- Q. What is Printelligence Many other tools focus on print devices - installed hardware; Printelligence is a print knowledge management system (PKMS) – a printing management solution that measures and influences how knowledge workers USE print devices. A key feature of Printelligence is its ability to measure the amount of ink (color/mono) on each page; taking print management control to a higher level. Q. Why is Printelligence a hosted offering? A. To reduce the complexity of implementation and to lower the total cost of print management solution ownership. The customer is never asked to move, add, or change any hardware for this solution.
- Q. Will Printelligence capture local devices? Yes - The Printelligence can capture locally attached devices when deployed to the desktop. Q. Which print jobs are analyzed? All print jobs spooled to the Windows print subsystem on a computer running Printelligence are analyzed. If you print to a local printer and Printelligence is installed on the workstation then that job is analyzed. If you print to a print server and Printelligence is installed on the print server then that job is captured and analyzed.
- Q. Can I install Printelligence on a Mac or UNIX computer? A. No. Printelligence is a Microsoft Windows-only print management solution. It will, however, track print from Macs, Unix and other non-Windows computers if the print is sent to a Windows print server running Printelligence
- Security Staff (regulatory and compliance managers) Network Staff Installation Staff Administrators MUTUAL GOAL - consensus agreement, 90-day GO/NO-GO decision.
- Q. How much bandwidth does Printelligence use? A. Printelligence is very efficient with bandwidth. The total bandwidth used by Printelligence to track print in an organization is under 1% of the total print traffic. To put this in perspective, the overhead in tracking a print job is about one-tenth the bandwidth used to load a standard web page.
- Reference: from earlier in presentation: customer I/T groups we need to prove to are the same resources that will be involved in deploying
- Q. How does my existing device-centric print data ‘fit’ with Printelligence? Printelligence is MIB and WMI capable, too; meaning that basic device-centric data can now be considered together with Printelligence Knowledge worker-Centric data to better understand both Device Capacity and Knowledge worker Print Behavior. By overlaying both the Device-Centric View and the Knowledge-Worker Centric View, we develop a clear understanding of both the Device Capacity and the Knowledge Worker Print Behavior: IOW we move toward understanding WHY People Print? Q. Why do page-volume counts differ between Printelligence’s Knowledge worker-Centric solution and other device-data collection tools? A. Printelligence measures what the Knowledge worker sent to the various print devices, whereas the device-centric tools measure the turn-of-the-drum, or ‘clicks’ on the device itself. For example, if there is an unrecoverable paper jam, the output numbers in the two systems will not match. The example illustrates why Printelligence is best suited for management purposes: assessment, planning, controls, and budgeting; but not billing.
- Any questions? Thank you Ian. Next few slides set stage for global deployment of Printelligence ™ in terms of how installation actually occurs with a trial as this process is underway with Tommy Long/TS division with our eyes initially focused on reducing known high color usage in the Danbury, CT. facility.
- Step One:Pilot agreement is reached Step Two:As discussed and delivered last week this process required only brief confirmation of operating environment. Ian’s team set up the interconnect details and Step Three:Download & install was immediate with registration e-mail automatically sent to Tommy Long and Brian Barry who were installed as adminstrators with full access Usual turnaround time: ‘same day’ or ‘next day’
- PMO or Print Management Objective discussions center upon the following Establishing baseline cost with a representative sample of print population builds baseline not on highest print volumes but actual print volumes because each printed page adds to the total. Frequency of print, for example, is a key driver to overall print volumes as 60% of print volume is found in 1-3 pages opposed documents over 25 pages, thus, targeting daily print routines opposed to occasional print delivers print volume reduction, in turn, lowering daily cost of print.
- Again, for visual reference is covered over next two slides. Have Ian comment on LAN Desk push and ease of install here……..Preferred methodology ….support statement
- Client has an extremely small 7MB footprint Installation, even on an active print server with hundreds of print queues, installs in minutes NO REBOOT REQUIRED UPGRADES – NO UNINSTALLATION REQUIRED, NEW VERSION OVERWRITES OLD VERSION SEAMLESSLY CUSTOMERS’ I/T GROUP ‘PUSHES’ CLIENT OUT TO DESKTOPS AND PRINT SERVERS REMOTELY EVEN A GLOBAL-SCALE CUSTOMER CAN HAVE THE CLIENT UP AND RUNNING ON DESKTOPS AND PRINT SERVERS AROUND THE WORLD WITHIN 24-48 HOURS.
- 8 minutes to sell: Expose Pain of Print in Dollars ….not being saved 500M /95K/ 240 = 21.9 pages per day for 95,000 employees $27.5 Million is pages printed x blended rate does not include cost of: Maintenance of all Local Devices All device, employee and behavior metrics centralized in one common tool-> No more guessing. Renegotiate all contracts with Honeywell generated metrics, not limited meter reads Toner Overage Under utilized MFP’s and Solution based print devices (devices with low print volumes for specific solutions or business needs) IT Time and focus on physical audits of devices KW’s printing personal print on local or high volume “invitations Printelligence ™ populates all report fields with each printed page automating reporting…there is no IT assistance required In 30 days each SBG has a 30 day baseline that is not known today Printelligence ™ ROI Program guides each SBG to lowest cost of print building print policy based on reporting and pre testing rules impact in Back Office Portal. Building awareness in initial rules set guides knowledge workers to preferred print policy as quickly as Honeywell wishes to instill improved behaviors.
- ROI Program Slide versus what does 15% really mean? Should this be slide #2 opposed to #3? Close: Can Honeywell afford not to take advantage of such a program? Recession budgets require smart choices Long term and short term advantages to deployment of Printelligence ™ Honeywell does not possess tool to provide all answers to above questions In other words, cost save dollars exists with each bullet point above, money HON does not have to spend each day, Printelligence ™ will impact every page printed.
- Use animation emphasizing each line 20,000 seats = 4000 per SBG or realistic slice of SBG print population delivers realistic data field Honeywell captures unknown meta data in 30 days eliminating guesswork + ROI Program walks step by step with each SBG analyzing localized print volumes for cost save opportunities. 28 plus reports details all previously unknown print meta data in centralized portal More in known in 30 days then ever provided previously Last 60 Days: Rules Tester delivers rule impact (cost save) upon actual Honeywell captured data Simple rules set guides employees to change behavior SBG decided which rules to implement---perhaps one hour investment delivers rules set for days 30-59 ROI Fridays delivers analysis and review of before/after impact of Printelligence™ Additional rules can be added on Day 60 lowering cost even further Based on 15% or more cost save 60,000 in actual cost save should be realized between day 65 and 82 Day 88: ROI Teams review before/after per SBG with assembled stakeholders establishing Go/No Go plan for full scale implementation of Printelligence™ Day 90: Finalize plans for full scale deployment.